Buick Lucerne Complaints (2011)

49 consumer complaints on file.

#10457272April 27, 2012
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2011 BUICK LUCERNE. CONSUMER STATES ISSUES WITH VEHICLE AND DESCRIBES A CRASH *TGW THE CONSUMER STATED THERE WAS A VERY LOUD NOISE EMITTING FROM THE VEHICLE WHICH LASTED ABOUT 30 TO 60 SECONDS. TWO DAYS LATER, THE NOISE RETURNED, BUT IT SOUNDED AS THOUGH STEEL WAS BREAKING. A WEEK LATER, THE CONSUMER AND HIS WIFE WERE INVOLVED IN AN ACCIDENT. THE POLICE STATED THE CONSUMER MADE AN ILLEGAL U-TURN AND THEREFORE, THE VEHICLE WAS T-BONED. THE CONSUMER BELIEVED HE AND HIS WIFE WERE INHALING TOXIC FUMES AND POSSIBLY PASSED OUT. AFTER THE ACCIDENT, THERE WAS A MUFFLED EXPLOSION THAT CAME FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOTALED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10440793December 21, 2011
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
2011 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO A SHIFT CONTROL LINKAGE *TGW THE CONSUMER STATED THE VEHICLE HAD A HISTORY OF JERKING WHEN THE ENGINE SHIFTED AND THE MOTOR MOUNT WAS FOUND TO BE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435381November 13, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
FRONT ENGINE MOUNT BROKE 11-13-2011 WITH 688 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426438September 20, 2011
STEERING
WHILE DRIVE ON FREEWAY AT ABOUT 60 MPH; WENT INTO A SLIT LEFT CORNER AND UPON EXITING THE CORNER THE STEERING HUNG UP AND WOULD NOT TURN BACK TO THE RIGHT. WITH MUCH PRESSURE ON THE STEERING WHEEL TO THE RIGHT THERE WAS A POP IN THE STEERING AND THE CAR RESPONDED TO THE RIGHT. WITH IN A MINUTE ON THE NEXT CORNER THE SAME THING HAPPENED. THE CAR WAS DRIVEN 10 MILES AND PARKED ABOUT 20 MINUTES. WHILE DRIVING THOUGHT THE PARKING LOT ON A 90 DEGREE LEFT TURN IT HAPPENED A 3RD TIME AND TOOK MORE FORCE TO GET THE STEERING TO FREE UP TO THE RIGHT. IT HAPPENED ONE MORE TIME BEFORE LEAVING THE PARKING LOT. THE DEALERSHIP THAT SOLD THE CAR TO USE WAS ACROSS THE STREET AND THE CAR WAS LEFT WITH THEM FOR REPAIR. THE DEAL WAS UNABLE TO GET THE CAR TO DO IT WHILE TEST DRIVING. BUICK AND THE DEALERSHIP REFUSE TO INVEST THE TIME TO OR MONEY TO GIVE US A ROOT CAUSE OR CORRECTIVE ACTION. THEIR SOLUTION IS TO KEEP DRIVING IT UNTIL THE PROBLEM IS PERMANENT OR WE CAN BRING IT IN AND THEY CAN SIMULATE IT IN THE SHOP. I'M DISAPPOINTED THAT HUMAN SAFETY IS NOT THEIR CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407622June 20, 2011
SERVICE BRAKES, HYDRAULIC
NEW BUICK LUCERNE DOES NOT HAVE ROOM FOR A SIZE 12 SHOE TO PROPERLY OPERATE THE BRAKE PEDAL. THE DEALER SAYS THAT THE PANEL UNDER THE DASHBOARD IS IN THE CORRECT POSITION. THE PROBLEM WAS NOT CORRECTED. AT TIMES, THE SITUATION PREVENTS PROPER APPLICATION OF THE BRAKES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407619June 20, 2011
VISIBILITY
NEW BUICK LUCERNE DRIVER SIDE MIRROR DOES NOT COVER BLIND SPOTS. DEALER SAYS IT WORKS AS DESIGNED, AND "TO BE HONEST, YOU ARE NOT THE FIRST TO COMPLAIN ABOUT IT". IT WAS NOT CORRECTED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10387000March 9, 2011
TIRES
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE WITH CUSTOM BUILT VOGUE RADIAL IX TIRES, LINE SIZE P235/55/R17 (N/A). THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 30 MPH AND ABOVE, THE TIRES WOULD WOBBLE EXCESSIVELY. THE VEHICLE WAS INSPECTED BY THE DEALER WHO ADVISED THAT THE TIRES WERE EXHIBITING FLAT SPOTS AND WOULD NEED REPLACING. THE TIRES WERE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,500. UPDATED 04/5/11*LJ THE CONSUMER STATED THE TIRE HAVE BEEN REPLACED NINE TIMES UPDATED 04/05/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384175February 23, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE PARK ASSIST WOULD FLASH ON AND OFF INTERMITTENTLY AND WOULD NO LONGER BEEP PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE RAN A DIAGNOSTIC TEST ON THE VEHICLE BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT SPOKE TO THE MANUFACTURER AND WAS TOLD THEY ARE AWARE OF THE FAILURE BUT THERE WAS NO REMEDY YET AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 4,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378505January 24, 2011
VISIBILITY
NEW 2011 BUICK LUCERNE WAS DELIVERED WITH WINDSHIELD GLASS SEVERELY DISTORTING IN BOTTOM TWO INCHES CAUSING SAFETY HAZARD, INCLUDING NAUSEA WHEN DRIVING. OTHER CARS ON THE LOT WERE NOTED WITH THE SAME DEFECT. GM REPRESENTATIVE STATES THAT THE DEALER SERVICE MANAGER SAYS OTHER CARS HAVE IT, THEREFORE IT IS NOT UNSAFE AND WILL NOT BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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