Buick Encore Complaints

604 consumer complaints on file.

#11641383February 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Buick Encore. The contact stated while driving 65 MPH on the highway, the vehicle started to lose motive power, started jerking back and forth, and there was white smoke coming from the tailpipe. The contact attempted to depress the accelerator pedal; however, the vehicle failed to respond as needed. The check engine warning light was illuminated. The contact merged to the side of the road before driving to the residence. The vehicle was driven to an independent mechanic where it was diagnosed with turbocharger failure. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and referred to the NHTSA Hotline. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641270February 7, 2025
ENGINE
The contact owns a 2017 Buick Encore. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light illuminated, and the vehicle lost motive power. In addition, the contact stated while the vehicle was at a stop light, the vehicle was idling roughly. The vehicle was towed to an independent mechanic where it was diagnosed with a failed turbo charger. The contact was informed that the turbo charger needed to be replaced. The vehicle was repaired. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure but provided no assistance. The contact was advised that the repair was not covered under any special coverage or recalls. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640581February 4, 2025
ENGINE, FUEL/PROPULSION SYSTEM
My engine light came on. The repair shop said I have to replace the fuel pump control module and that it is a known issue with Buick. I was advised not to drive the car. I am concerned that I could have been out and the car could have broken down. The car doesn’t even have 50,000 miles on it. This should not happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639617January 30, 2025
STRUCTURE:BODY
2018 Buick Encore has large area of peeled paint on hood. There is also bubbling unde driver side door handle. I was told the hood issue was to to defective paint and primer. I was also told the repair would be well over one thousand dollars. The car has never been in an accident or had any modification done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639035January 28, 2025
ENGINE
Leaking oil from oil coolant pipe under car and timing chain or belt gasket blowing oil.i have seen on Google in 2016 a stop update on 2015 had issue with the s02ame problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639039January 28, 2025
POWER TRAIN
Turbo Charger failed while passing a semi-trailer truck causing a severe lack of power and almost causing a head on collision with on-coming traffic. I had 3 passengers at the time. The problem has been confirmed by a independent service center and I am getting a second opinion from a dealer on 2/3. The check engine light did come on when it happened. There were no symptoms prior to failure. I have since researched the problem and found that Turbo Charger failure is the #1 issue with this make and year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638444January 24, 2025
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Unknown issues w/ sensors and wiring lead to turbocharger failure. This led to spontaneous acceleration issues on the highway. Less than a year after the warranty covered the replacement of the turbocharger (less than 60k miles on the car) the turbocharger again failed (64k miles on car).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637933January 23, 2025
SEAT BELTS, ENGINE
Dealership has been notified multiple times with no results or repairs given to customer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635756January 13, 2025
ENGINE
Please help me. Please add my Vin# [XXX] for repair on a Past recall 2016 Buick. Dealer will not Fix my car, I need Vin Number added to recall. I have attached a copy of the recall. 43210 Engine Oil Leakage at Oil Cooler Pipe Reference Number: A162043210 GWM Number: 2043210 Condition Engine oil leakage at the oil cooler pipe caused by damaged O-ring. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635370January 10, 2025
ENGINE
I have been alerted by General Motors, via a letter that I received in March, 2024, that, due to a defect, my car's (a 2018 model year Buick Encore) engine may have a "condition where the turbocharger could fail" and that "the engine may run rough or have reduced power." In the letter, they have offered "additional protection for the condition" if the "condition occurs...within 10 years of the date your car was originally placed in service or 120,000 miles...whichever occurs first." On [XXX], my car was at 126,819 miles, and had all of the symptoms of the issue that were described in the March 2024 letter ("the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set. Additionally, the engine may run rough or have reduced power.") On May 3, 2024, I contacted GM at the phone number provided in the March 2024 letter ((800) 521-7300.) I was told by the GM representative that, because I was "over the mileage", that any GM dealer would have to charge me a $130.00 Diagnostic Fee to diagnose the issue, and, that even after diagnosing, there was no guarantee that GM would fix the issue, because I was "over the mileage". The GM representative also said I could ask the dealer to waive the Diagnostic Fee, at the dealer's discretion. If, after paying the Diagnostic Fee, and if the Diagnostic Fee revealed that my car did have the "turbocharger fail condition", that I could THEN contact GM to see IF they would cover the repair cost. In May, 2024, my car was at about 128,000 miles. I contacted two GM dealers: Les Stanford Buick in Ferndale, MI, and James Martin Chevy in Detroit, MI. Both refused to waive the Diagnostic Fee. So, in other words: - GM has created a defective, potentially DANGEROUS product, that GM acknowledges is defective. - GM created a warranty extension in which GM arbitrarily extended the warranty mileage and time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633125December 30, 2024
AIR BAGS
The contact owns a 2019 Buick Encore. The contact stated that while driving at 20-25 MPH, the vehicle was suddenly rear-ended when the other vehicle failed to stop at a stop sign. As a result, the vehicle spun around and hit the curb, and a stop sign where it came to a stop. The driver-side and passenger-side air bags did not deploy. After the impact, the contact received a notice on her phone that there was a problem with the air bag. The vehicle failed to restart after the crash. The contact went to the Urgent care clinic and was transported to the Hospital via ambulance. The contact suffered injuries to her neck. The contact's passenger was injured and waiting for a medical diagnosis. A police report was filed. The vehicle was towed to the contact's residence. The insurance company was pending an investigation. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11633066December 30, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Buick Encore. The contact stated while the vehicle was parked, the contact's husband noticed there was oil leaking onto the ground underneath the vehicle. The contact’s husband, who is a certified mechanic, diagnosed the vehicle and determined that the failure was caused by a leaking oil cooler pipe. The contact was informed that the oil cooler pipe needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the leak was persistent. The manufacturer was made aware of the failure but provided no assistance. The contact referenced GMC recall 43210; however, the contact was informed that the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630912December 16, 2024
ELECTRICAL SYSTEM
My 2014 Buick encore at random times when I turn the key to start the vehicle it just clicks once then complete power out even though the battery is fully charged. To deal with the issue I need to open the hood, unplug the negative from the battery and reconnect it. Then try again. I do this at least once every week, sometimes multiple times throughout a single day. It also does it when a new battery is used. Ive also has a mechanic inspect the vehicle and was so frustrated that everything seems okay but just couldnt figure out why the vehicle don't start. 12 hours of searching for the source of the problem , After giving up on the vehicle I turn the key and it turned on. Other time the vehicle will turn off when already driving. I need this problem fixed. I honestly regret financing this vehicle in January 2024. I was dealing with this problem since May 2024. 73000miles when I bought the vehicle and now at 84000mile. Half of the year 2024 it's been repeat problems with this vehicle. This vehicle should have been a lemon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629408December 7, 2024
ENGINE
Overdrive recall and check engine lights is on. We were just informed about the recall from our mechanic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627505November 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2015 Buick Encore. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle, before the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627275November 25, 2024
STEERING
The contact owns a 2016 Buick Encore. The contact stated while driving at an undisclosed speed, the service power steering warning light illuminated. The contact stated that the vehicle lost power steering functionality. The contact stated that if his wife had been driving the vehicle at the time of the failure, she would not have been able to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed with a circuit board failure inside the steering column. The contact was informed that the circuit board needed to be replaced. The vehicle was being repaired. The contact referenced an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626505November 20, 2024
STRUCTURE:BODY
The painting on my 2015 Buick Encore started peeling about 2 years ago and has continued to worsen, and I am concerned about the longevity and overall appearance of my vehicle. As a loyal customer, I expect the paint job to last for a reasonable amount of time, and I believe this issue should be addressed by the manufacturer. I would like to request that Buick fixes this issue free of charge. I understand that my vehicle is no longer under warranty. This is particularly concerning as the peeling paint is affecting the resale value of my car, and I would like to maintain its value as much as possible. I understand that paint issues can occur, and I appreciate that this is not necessarily a reflection on the overall quality of the vehicle. However, I am requesting that Buick take responsibility for this issue and repair the paint free of charge. I believe that the paint peeling issue is covered under the vehicle's warranty, and I hope that I am hopeful that Buick will make every effort to keep this cost to a minimum and to ensure that I am not left out of pocket for a problem that is beyond my control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625525November 15, 2024
POWER TRAIN, ENGINE
I purchased my 2016 Buick encore from the car dealer name [XXX] in Rochester Michigan. I purchased it in December 20 23 beginning in January when I would change gears the car sounded like the gears were clunking like they were gonna fall out or something. also, the engine hesitates and then excels really fast like I’m racing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623230November 2, 2024
STEERING
While driving the dash signal came on stating that the power steering unit had gone off. The car was being driven without power steering. The message state to get serviced immediately. There was a recall for this problem but research states that my vin number did not show my car was part of this recall. WELL, IT IS HAVING THE SAME ISSUE AS OTHERS. Please advise as to how I can get this fixed by the dealership under a recall #15168/15U14600. There is only 18,000 miles on this car, YES eighteen thousand. This recall needs to include my vehicle. Please respond immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622557October 29, 2024
VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2017 Buick Encore. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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