Buick Encore Complaints

604 consumer complaints on file.

#10995469June 16, 2017
STRUCTURE:BODY
WE HAD JUST LEFT THE GROCERY STORE, MY WIFE WAS DRIVING, AND LESS THAN A MILE INTO OUR TRIP HOME SOMETHING FAILED BEHIND THE INSTRUMENT PANEL OF THE CAR THAT CAUSED HOT LIQUID (COOLANT?) TO POUR ONTO MY LOWER LEG AND FOOT IN THE PASSENGER SIDE FRONT FOOT WELL. THE VEHICLE HAD ONLY BEEN RUNNING FOR A COUPLE OF MINUTES AND THE COOLANT WASN'T AT ITS FULL OPERATING TEMPERATURE, SO THE BURN WAS NO WORSE THAN A COFFEE SPILL AND DIDN'T CAUSE SIGNIFICANT INJURY. IF THE VEHICLE HAD FULLY WARMED UP AND THE COOLANT WAS 200+ DEGREES, I WOULD HAVE BEEN BURNED VERY BADLY. I JUST WANT GM TO KNOW THAT THIS HAPPENED SO THAT MAYBE THEY CAN PUT SOMETHING IN PLACE TO PREVENT THIS BEFORE SOMEONE GETS SEVERELY BURNED .
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10995504June 16, 2017
AIR BAGS
I TOOK MY VEHICLE INTO THE SERRA DEALERSHIP IN WASHINGTON, MI ON 3/20/17 TO HAVE THE FRONTAL AIRBAG AND PRETENSIONER NON DEPOY SAFETY RECALL (16007) REPAIRED. ON, 6/15/17, I WAS IN A CAR ACCIDENT TRAVELING AT ROUGHLY 50 MPH AND MY AIRBAGS DID NOT DEPLOY. A FORD F-150 TURNED INTO ONCOMING TRAFFIC WITHOUT LOOKING CAUSING THE FRONT OF MY VEHICLE TO CRASH INTO THE SIDE OF HER TRUCK. THE OTHER DRIVER WAS ISSUED THE CITATION FROM THE POLICE. MY BUICK ENCORE IS MOST LIKELY TOTALED (AWAITING CONFIRMATION ON THAT).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10994050June 8, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
MY CAR WAS IN MOTION GOING APPROXIMATELY 45-50 MPH WHEN IT HIT A STATIONARY VEHICLE ON THE HIGHWAY. I WAS ABLE TO HIT MY BRAKES BUT STILL HIT THE CAR IN ALMOST FULL FORCE, HEAD ON. BOTH MY CAR AND THE CAR I HIT ARE TOTALED, AND I WAS TAKEN BY AMBULANCE TO THE HOSPUTAL AFTER, BUT MY AIRBAGS DID NOT GO OFF.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10993344June 6, 2017
POWER TRAIN
1. THE VEHICLE ROLL BACKWARDS IN UNPREDICTABLE WAYS EVEN ON SMALL INCLINES WHEN FOOT IS TAKEN OFF THE BRAKES. AT TIMES VEHICLE WILL GO FORWARD AND AT OTHER TIMES IT WILL ROLL BACK ON THE EXACT SLOPE. WE WERE TOLD BY BUICK DEALERS THAT THE MANUFACTURER DOES NOT SEE THIS AS AN ISSUE. HOWEVER, BOTH MY WIFE AND I HAVE BEEN STARTLED ON SEVERAL OCCASIONS IN WAYS THAT WE HAVE NEVER EXPERIENCED BEFORE. WE CONSIDER OURSELVES TO BE VERY SAFE DRIVERS AN HAVE BEEN DRIVING FOR OVER 20 YEARS IN THE US WITH NO ACCIDENT CLAIMS. NONE OF THE VEHICLES WE HAVE OWNED OR DRIVEN HAD BEEN THIS DIFFICULT TO MANEUVER. ON SEVERAL OCCASIONS, WE HAVE COME CLOSE TO HITTING STOPPED VEHICLES BEHIND US AT TRAFFIC SIGNALS. 2. IN ADDITION, REAR VISIBILITY THROUGH THE SMALL WINDOWS IS CHALLENGING WHICH IS FURTHER OBSTRUCTED BY COLUMNS. 3. ALSO, REAR VISIBILITY THROUGH THE REAR VIEW CAMERA IS POOR UNDER NORMAL DAYLIGHT CONDITIONS DUE TO THE POOR RESOLUTION. AS A RESULT OF THE ABOVE POINTS, IT'S VERY UNNERVING WHEN ONE IS CAUGHT ON THE DRIVER SEAT WITH THE VEHICLE MOVING BACKWARDS UNEXPECTEDLY. FINALLY, THE INEVITABLE HAPPENED. THE VEHICLE MET WITH AN ACCIDENT AS A RESULT OF THIS. THE VEHICLE WHICH USUALLY GOES FORWARD WITH FEET OFF ACCELERATOR ON A MILD SLOPED DRIVEWAY IN FRONT OF OUR HOUSE, ROLLED BACKWARDS IN THIS PARTICULAR INSTANCE. THE STARTLED DRIVER ERRED ON THE SIDE OF SAFETY BY PRESSING THE GAS PEDAL TO MOVE THE VEHICLE FORWARD SINCE THERE WERE CHILDREN PLAYING AROUND. HOWEVER, WITH LIMITED ROOM TO MANEUVER, THE VEHICLE ENDED UP HITTING OUR GARAGE DOOR. THE REPAIR HAS BEEN ESTIMATED AT $6000 +. $1500 FOR THE GARAGE DOOR. WE FIRMLY BELIEVE THIS IS A DIRECT RESULT OF THE VEHICLE OPERATIONAL DESIGN. IT HAS NOTHING TO DO WITH OUR DRIVING. WE HAVE NOT HAD A SINGLE INCIDENT IN 20 YEARS OF DRIVING WITH ANY OF THE CARS WE OWNED OR RENTED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10992727June 1, 2017
VISIBILITY
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE TINT ON THE FRONT WINDSHIELD AND TWO FRONT WINDOWS DID NOT PREVENT EXCESSIVE HEAT FROM ENTERING THE VEHICLE. THE SUNLIGHT BURNED THE CONTACT'S ARMS AND PRODUCED BLISTERS WHILE SHE WAS OPERATING THE VEHICLE. MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 0.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10991792May 26, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE GEAR AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHOOK AND SURGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SUN BUICK GMC (3333 SUNRISE HIGHWAY WANTAGH, NY 11793), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT FOUND SERVICE BULLETIN: PI0928C ON THE NHTSA WEBSITE, BUT THE DEALER FAILED TO REPAIR THE VEHICLE EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE DEALER'S FAILURE TO SERVICE THE VEHICLE. THE CONTACT MENTIONED THAT THE ISSUE HAD BEEN ONGOING SINCE PURCHASING THE VEHICLE IN AUGUST OF 2014. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978470May 1, 2017
AIR BAGS
2014 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH THE FRONT PASSENGER SEAT AIRBAG FEATURE. *LD UPDATED 05/1/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980551April 25, 2017
AIR BAGS
THE WARNING LIGHT CONNECTED TO THE PASSENGER SIDE AIRBAG INTERMITTENTLY DISPLAYS THE OFF SIGN EVEN WHEN AN ADULT PASSENGER IS IN THE SEAT. IN THE EVENT OF A CRASH THE AIRBAG WILL NOT DEPLOY IF THE WARNING LIGHT READS OFF EVEN IF A PASSENGER IS IN THE SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969995April 2, 2017
AIR BAGS
PASSENGER SEAT AIRBAG SENSOR DETECTS PASSENGER ABOUT 60% OF TIME, AT RANDOM OCCASIONS SETTING IN DRIVEWAY OR DRIVING DOWN THE ROAD. THE 40% AIRBAG IS OFF AND OUT OF SERVICE. WE HAVE DEALT WITH GMC BUICK AND THEY HAVE RUN TEST AT DEALERSHIP COULD NOT COME UP A SOLUTION TO THE PROBLEM. IF THE AIRBAG IS OFF AT ANYTIME THE PASSENGER IS AT RISK OF GREATER INJURY IN AN ACCIDENT, WHY IS 60% ACCEPTABLE WITH BUICK MANAGEMENT. THANK YOU FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969481March 30, 2017
STEERING
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED AND THE GAUGES FLUCTUATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE GROUND CABLE AND THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOUR TIMES: THREE WHEN THEIR DAUGHTER OPERATED THE VEHICLE AND ONCE WHILE THE CONTACT OPERATED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHSTA CAMPAIGN NUMBER: 15V146000 (STEERING) AS A POSSIBLE SOLUTION; HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968775March 27, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2013 BUICK ENCORE. WHILE THE CONTACT'S WIFE WAS DRIVING 40-50 MPH AND ATTEMPTING TO AVOID A DEER, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE BEGAN TO FLIP OVER AND EVENTUALLY LANDED ON THE PASSENGER SIDE. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER AIR BAGS DID NOT DEPLOY. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS TOWED. A POLICE REPORT WAS FILED. THE DRIVER RECEIVED INJURIES TO THE CHEST AND SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT REPAIRED AND DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10967705March 22, 2017
EXTERIOR LIGHTING
COMPLAINT REGISTERED YESTERDAY, BUT DID NOT INCLUDE PHOTOS WHICH I NOW WILL INCLUDE. 2015 BUICK ENCORE HAS A DIMMING ISSUE WITH THE SCREEN WHEN UNDER A CLOUD OR PERHAPS A TREE, WHILE MOVING OR STATIONARY. CANNOT SEE SCREEN FOR DIRECTIONS WHEN THIS HAPPENS. MUST TURN LIGHT SWITCH TO OFF IN ORDER TO HAVE SCREEN RETURN TO BRIGHTNESS. WHEN THIS HAS TO BE DONE, THE DAYTIME RUNNING LIGHTS TURN OFF COMPLETELY AND CANNOT TURN ON AGAIN ONE STOPS AND RESTART THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967624March 21, 2017
EXTERIOR LIGHTING
INFOTAINMENT SCREEN DIMS AUTOMATICALLY WHILE UNDER A TREE OR DRIVING UNDER SOME CLOUDS CAUSING THE DRIVER TO MANUALLY TURN THE LIGHT DIAL TO THE LEFT TO REGAIN THE BRIGHTNESS ON THE SCREEN. THIS WILL AUTOMATICALLY TURN OFF THE DAYLIGHT DRIVING LIGHTS. THIS OCCURS EITHER STATIONARY OR WHILE DRIVING. THERE IS A TECHNICAL SERVICE BULLETIN IN FOR ANOTHER MODEL OF THE BUICK LINE BUT NOTHING FOR THE ENCORE. THE TECH PERSONNEL INDICATED THE SENSORS ARE TOO SENSITIVE AND THERE'S NOTHING WE CAN DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958688March 5, 2017
AIR BAGS
MY FRONT PASSENGER AIR BAG WILL NOT TURN ON WITH AN AVERAGE SIZE PERSON WEIGHING 135LBS SITTING IN THE FRONT PASSENGER SEAT. IT SEEMS TO ONLY WORK WITH SOMEONE SITTING IN IT AT A WEIGHT OF OVER 200LBS. I JUST BOUGHT THIS CAR AND MY LOCAL GMC BUICK DEALERSHIP TELLS ME THERE IS NOTHING WRONG WITH THE SENSOR BECAUSE THE MECHANIC THAT WORKED ON IT SAT IN IT AT 220LBS AND IT TURNED ON FOR HIM JUST FINE. PLUS THEY SAID THEY ARE RECEIVING NO ERROR CODES ON IT. THERE IS SOMETHING WRONG WITH THIS VEHICLES AIR BAG WHEN AN AVERAGE SIZE PERSON WEIGHING OVER 130LBS CANNOT RIDE IN THE FRONT SEAT WITHOUT AIRBAG PROTECTION. THERE HAS TO BE A FIX TO THIS AS IT'S EXTREMELY DANGEROUS FOR A PASSENGER UNDER 200LBS TO RIDE IN THE FRONT PASSENGER SEAT WHILE THE AIR BAG IS OFF! I PREVIOUSLY OWNED A TOYOTA AND IT WOULD TURN ON THE PASSENGER AIR BAG EVEN IF MY 13YR OLD SAT IN IT AT 100LBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954775February 15, 2017
UNKNOWN OR OTHER
EXHAUST SMELL IN CAR ESPECIALLY WHEN AIR RECYCLE BUTTON ON. SMELL IS WORSE AT STOPS AND AFTER CAR IS RETURNED TO GARAGE. HAVE COMPLAINED TO GM BUICK FOR THREE YEARS. NO CAUSE FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949570February 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE IS NEW, HAS 250 MILES, WAS PURCHASED FROM PENSKE BUICK IN CERRITOS, CA. SEVERAL MORNINGS IT HAS EITHER FAILED TO START, OR STARTED AND PROMPTLY FAILED, WHEN PUT IN GEAR AND THE ENGINE HAS SHUT OFF. THE VEHICLE ENGINE STOPPED DURING A TURN ONTO A CITY STREET, CAUSING A NEAR COLLISION WITH PARKED CARS. I HAVE TAKEN THE VEHICLE TO PENSKE CERRITOS, CA ON 2-4-17 ALONG WITH A LETTER DETAILING THE SAFETY ISSUES AND NEAR COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945021January 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE DRIVING AT LOW SPEEDS, THE BRAKES VIBRATED SEVERELY AFTER THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940448January 8, 2017
POWER TRAIN, SUSPENSION
MY VEHICLE'S AWD DISABLED WHILE DRIVING HOME FROM WORK APPROXIMATELY 5PM DURING A SNOWSTORM (I WAS ABOUT 9 MINUTES AWAY FROM MY HOME AFTER DRIVING FOR APPROXIMATELY 25 MINUTES). I WAS DRIVING UP AN INCLINE WHEN THE AWD SUDDENLY DISABLED, RESULTING IN VIOLENT LOSS OF CONTROL OF MY VEHICLE. I DROVE SIDEWAYS UP AND THEN CONSEQUENTLY DOWN THE HILL AND CURVY ROAD, VEERING INTO THE OPPOSITE LANE MANY TIMES DURING THE DURATION OF MY DRIVE HOME. LUCKILY THERE WAS NO ONCOMING TRAFFIC, I TRIED TO STAY IN THE CENTER OF THE ROAD UNTIL I REACHED FLAT ROAD WITHOUT INCLINES, DIPS AND CURVES, WHEN I WAS ABLE TO SLIDE BACK INTO MY LANE. MY VEHICLE WAS CONSTANTLY PULLING ITSELF OFF THE ROAD AND HEADING TOWARDS THE GUARDRAILS. THE AWD DID NOT RECOVER AND I HAD NO CONTROL OVER MY VEHICLE. I JUST BARELY MANAGED TO GET THE VEHICLE UP THE LAST INCLINE AND INTO MY STREET/DRIVEWAY. THE NEXT MORNING, THE AWD WAS RESTORED. THIS IS THE SECOND TIME THAT MY AWD DISABLED. THE FIRST TIME IT DISABLED WAS EARLIER THAT YEAR, APPROXIMATELY JANUARY-FEBRUARY 2016, DURING A SNOWSTORM ON MY MORNING COMMUTE UP THE SAME ROAD. DURING THIS FIRST TIME, I HAD ONLY BEEN DRIVING APPROXIMATELY 6 MINUTES WHEN THE AWD DISABLED. I SLID SIDEWAYS UP THE INCLINE BUT MANAGED TO KEEP THE CAR IN MY LANE, ALTHOUGH IT WAS SLIDING FREQUENTLY..EVENTUALLY I REACHED A FLAT STRETCH OF ROAD WHEN THE AWD RESTORED ITSELF APPROXIMATELY WITHIN 15 MINUTES. BOTH DRIVING EXPERIENCES WHEN THE AWD DISABLED WERE INCREDIBLY FRIGHTENING. I SIMPLY THOUGHT IT WAS A FLUKE THE FIRST TIME IT HAPPENED. I REPORTED THE SECOND AND MOST RECENT INSTANCE TO MY CAR DEALERSHIP, WHO STATED THAT THERE IS NO FIX AND NO RECALL. I HAVE AN EXTENDED WARRANTY ON MY VEHICLE. I HAVE ALL-SEASON TIRES WHICH ARE MORE THAN SUFFICIENT AND ADEQUATE TO DEAL WITH WINTER WEATHER DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934980December 13, 2016
TIRES
TL* THE CONTACT OWNS A 2012 (NA) BUICK ENCORE EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: P215/55/R18 (NA). THE CONTACT STATED THAT TWO OF THE FOUR TIRES CONTINUED TO LOSE AIR PRESSURE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE TIRES WERE ROTATED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 18,000. THE VIN AND DOT NUMBER WERE NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933679December 7, 2016
ENGINE
TL* THE CONTACT OWNS A 2016 BUICK ENCORE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT NOTICED A STRONG ODOR IN THE VEHICLE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ECM SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, AND THE DEALER REPLACED THE MAP SENSOR THE CONTACT STILL NOTICED AN ODOR IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 28,000. UPDATED 02/09/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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