BMW X1 Complaints (2023)

70 consumer complaints on file.

#11574465February 28, 2024
STEERING
Upon straight line driving, vehicle has abruptly cut to the left into the opposing driving lane. Had another vehicle been approaching, could have resulted in a collision. It has occurred randomly on three different occasions over two month period. Have been trying to get with the dealer for a week. They don't seem to consider it urgent. So far, there have been no incidents requiring police or visible signs of damage. Abrupt maneuver was preceded by a mechanical "ping" sound followed by a sensation the car was being struck from behind. The incident has made me concerned to drive the car as well as reluctant to keep it even if dealer finds something he can fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560050December 14, 2023
POWER TRAIN
The contact owns a 2023 BMW X1. The contact stated that when the vehicle is on any slight incline, when parked, when the vehicle was placed in reverse (R) or in drive (D) the vehicle will roll backward or forward for about one or two feet before the vehicle responds to the accelerator pedal and the transmission gear selected. The contact stated no warning light was illuminated. The contact stated he would depress the brake pedal due to vehicle rolling in the opposite direction from which he intended and the vehicle would stop. The contact also stated that if the vehicle rolls back at any sort of speed, approximately 3 to 4 MPH, the vehicle automatic braking system would engage and stop the vehicle. The contact stated that the failure was intermittent but was occurring at every time the vehicle was parked on an incline. The contact had taken the vehicle to a local dealer, where it was scheduled for normal service and software updates. The contact stated that a software update to remedy "drive off characteristics" and "throttle input lag" was installed, however the roll away failure was still occurring. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559766December 12, 2023
FUEL/PROPULSION SYSTEM
The car has a serious turbo lag. When I stepped on the gas it would take a few seconds for the car to move. I was very nervous driving it, as it was difficult to judge when I could enter or cross a stream of traffic safely. This is a serious safety issue. The dealership offered to come to my home with a loaner and have one of their employees accompany me while I drove the car to illustrate the issue. The person readily agreed several times there was an issue in the way the turbo or transmission was functioning. He loaded the car on the flatbread to the dealership and left me with a loaner. After checking out the issue with my brand new car the dealer agreed it was a problem. They said they would check for a software update, which they did and installed it. They held it again overnight to test it the next day after the software update. The service manager advised that the software update did not fix the issue, and BMW told them that the car was designed to work that way. After hearing this I looked online for people with the same issue, and I readily found several examples including a person that regularly reviews new cars in video and said the turbo lag was dangerous and he would not be surprised if there was a recall in the future. How can the service department see a problem and the manufacturer say it was designed to work that way? If so, customer should be advised, hey when you step on the gas the car may not move for a few seconds!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552243October 27, 2023
POWER TRAIN
This vehicle has on numerous times has had delayed acceleration from a stop or rolling stop. The hesitation is random and unpredictable. The vehicle will be unresponsive for a second or two and then a surge of acceleration will jolt the vehicle forward. This causes an unsafe situation in which defensive maneuvering can be delayed. Accelerating from a stop sign or traffic light can become dangerous due to the significant lag between stepping on the gas pedal and the movement of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548211October 4, 2023
POWER TRAIN, ELECTRICAL SYSTEM
Email sent to BMW describing a hesitancy or delay on acceleration from a dead stop: I have attached a link below to a blog from January, 2023, describing this problem on 2023 BMW X1; it includes a description of the issue on a video review of this car by Consumers Report. Apparently, this has not been corrected. My new 2023 X1 has this significant and dangerous problem. I was at the dealer service department for 2 1/2 hours this morning and they claimed not to be aware of the problem, although the technician did recognize the hesitancy. They also had no repair or correction from BMW. That is inexcusable. A second delay on accelerating from a stop making a turn onto or merging onto a highway, could result in a collision. I assume that BMW is waiting for enough reports of that happening before doing something about it. I am not interested in explanations or excuses. I assume the it is due to the engine stop/start mechanism. I want it corrected. I am leaving on a road trip in 2 weeks and am afraid to take this car on the trip. I realize that if I turn off the stop/start mechanism on each startup or drive in Sport mode, and the hesitancy does not occur. That is not an acceptable alternative for a $58,000, BMW X1, especially for a recognized defect in the car’s manufacture or software that has been known for at least 10 months. I need to have it fixed. [XXX] cc: California Department of Consumer Affairs INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529795June 30, 2023
POWER TRAIN, ENGINE
This report is for a 2023 BMW x1 with a dual clutch transmission. I was driving on a four lane road with a 35 mph speed limit and attempting to make a left turn. I was stopped at the light waiting the oncoming traffic to clear to make the left turn (from the left most of the two lanes). There was a significant delay in the car moving after pressing the accelerator allowing for the oncoming traffic to get within a dangerous range before the car finally moved. The car did make the left turn quickly, but the delay in initiating the turn was quite notable. The care was in the "Personal" drive mode and the auto hold function was not activated, nor was the auto off engaged when stopped. I don't use the paddle shifters and the car was in Drive. The engine was running when the accelerator was pressed. I have noticed this delay to accelerate at other times with the car is in first gear (moving from a slowed or stopped position), but I have not yet reported to the dealer (but have seen discussion of this issue on online owners forums). The delay doesn't happen when the car is moving or beyond first gear. Acceleration is not impacted once out of first gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520105May 2, 2023
AIR BAGS
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Bert Ogden McAllen BMW (3201 N 10th St, McAllen, TX 78501) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518718April 24, 2023
AIR BAGS
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516925April 13, 2023
AIR BAGS
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 23V079000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512801March 20, 2023
AIR BAGS
The contact owns a 2023 BMW X1. The contact stated that while driving at an undisclosed speed, the Driver Restraint System Malfunction warning light was illuminated. The contact had received notification of NHTSA Campaign Number: 23V079000 (Air Bags). The vehicle was taken to a local dealer, where it was diagnosed that apart from the driver's air bag, another unknown air bag also needed to be replaced; however, the contact stated that additional information was not provided. The dealer confirmed parts were not available for the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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