BMW X1 Complaints (2023)

70 consumer complaints on file.

#11644510February 24, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640135February 1, 2025
SERVICE BRAKES
Recall has been going on for a year and still no remedy. I have no been able to work with this vehicle since BMW put out this recall and there has been no fix for it. I am stuck with this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634182January 5, 2025
SERVICE BRAKES
There is an outstanding recall on this 2023 vehicle that has been unavailable for two more generations. The car is now in its 2025 version. It appears BMW is making no attempt to remedy this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630635December 13, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am filing this complaint regarding the unresolved safety recall for the Integrated Brake System (IBS) on my 2023 BMW X1. The recall, issued in February 2024, addresses critical safety issues, including the potential loss of power brake assist, Antilock Brake System (ABS) failure, and compromised Dynamic Stability Control (DSC). These defects increase the risk of accidents, particularly in emergency braking situations or poor driving conditions. Since the recall’s announcement, BMW Corporate has repeatedly confirmed that no official remedy is available, most recently in December 2024. However, my original dealership, BMW of Norwood, recently contacted me and claimed they could perform the repair immediately. This is contradictory and suspicious, as I had escalated the issue to BMW Corporate earlier in the week and mentioned my intent to seek legal counsel. Additionally, I have attempted to appraise or trade my vehicle multiple times since August 2024, but the recall has made this impossible, leaving me with financial and safety concerns. The dealership’s sudden claim that parts are available, without issuing a formal notice or providing documentation, raises concerns about improper recall handling or miscommunication between BMW Corporate and its dealerships. This delay, coupled with inconsistent information, leaves me and other affected customers at ongoing risk. I respectfully request that NHTSA investigate BMW’s handling of this recall, ensure a consistent remedy is made available to all affected vehicles, and confirm that proper communication and compliance protocols are followed. Desired Outcome: 1.Investigate BMW’s recall handling and determine if a remedy exists. 2.Ensure consistent and accurate communication about recall remedies. 3.Require BMW to provide official documentation to affected customers when the recall is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629064December 5, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact stated while driving 60 MPH in the middle lane of a freeway, the electronic parking brake engaged unintendedly, causing to vehicle to jerk to a stop. The electronic parking brake warning light was illuminated. The contact depressed the accelerator pedal and resumed normal driving; however, the failure recurred intermittently while driving. The contact was able to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed while driving to the residence. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); and the vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was repaired; however, the contact was concerned about the safety of the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627519November 26, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627373November 25, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The touch screen on the passenger side wasn't functional - it was completely black except for a small BMW logo. Tried turning off the car and turning it back on, but that didn't solve the problem. As a result I was unable to change the temperature/AC, use navigation or the back up camera - important safety and comfort features. A few hours later when I returned to use the car it was functioning properly. The issue continued, and on August 15, 2024 the car was brought to the service center for evaluation (car was dropped off while the screen was black) - car was evaluated, reset and returned on 8/16 claiming the issue was resolved. (2 days) However: When we got the keys and pulled the car into the driveway the screen was black, again! The following week, the car was returned to the service center - issue could not be recreated so BMW agreed to replace the entire computer system. Today, when dropping off the car for the integrated breaking system recall, I was offered an x1 loaner from the dealership. When I turned on the car it also had a black screen on the passenger side - needless to say I requested another vehicle!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626633November 21, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Service Brakes, Hydraulic, Electronic Stability Control - (ESC); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625076November 13, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 ( ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623815November 6, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
A deer was standing ahead in the road and I began to brake! I was only going 25-30mph. The brakes were hard to push and it felt like something was malfunctioning eventually hitting the deer straight on!!! The Automatic Braking System did NOT work, the forward collision warning did NOT work and the BRAKES did not work after pressing hard to brake to avoid a collision!!! I have had this BMW for over a year and have had several recalls that the dealership fixed EXCEPT for the IB recall issued on 2/12/24 that they still have NO REMEDY!!!!!!! Not only is this a MAJOR safety issue that I've expressed to them many times- the worst has happened now and my braking system FAILED causing a collision!!! The Phil Hughes service dept. has lied about filling my washer fluid and that the faulty battery issue was due to it sitting too long! I drive this car EVERY DAY!! They also did not even disclose to me that there were faulty sensor issues when I had it serviced recently!! I do NOT trust them at this point!! Just this past week my check engine light went off and on. My husband unscrewed and screwed on the gas cap - the light was still on and then just went off as I was driving the next day! My battery still goes completely dead for unknown reasons....... I DO NOT FEEL SAFE!!! I am disabled from being rear-ended from a tractor trailer 4 years ago and this car has completely TRAUMATIZED me all over again and I will not drive this BMW ever again!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623489November 4, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623006October 31, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted and made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622956October 31, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 70 MPH, the contact noticed an abnormal burning odor. The contact stated that the driver's side foot well was becoming hot. The contact stated that there was no warning light illuminated. The contact pulled over and allowed the engine to cool down. The contact stated that the brake pedal required more effort to depress, and the vehicle was taking longer to slow down. The contact stated that the failure was a recurring failure. The contact had taken the vehicle to a dealer and was advised that the parts to repair the vehicle were not available. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620465October 17, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the part to repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619926October 15, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619571October 13, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear cross traffic alert does not work. It gives no indication or sound when a car or human drives by. I nearly got into an accident multiple times. When mentioned to my service manager, they tested backing up into a curb and not "cross traffic". They thought it was not a problem, but when I explained the issue of rear cross traffic I was told to bring my vehicle in and that there is a fix. When asked why this doesn't work, or if this is a software update that was missed I was told that they do not know. Only that it is something that they can " add " to my vehicle. No clear explanation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618607October 7, 2024
SERVICE BRAKES
While returning home with my wife and cat, we were approaching a train crossing when I attempted to slow down, already under the posted speed limit and I pressed the brakes very lightly to begin slowing to a stop. The brakes locked up and we began sliding toward the train crossing arms and moving train on the tracks, I attempted pumping the brakes at that point realizing something was very wrong. With every slight touch of the brakes the vehicle would skid more, left, and right, until we came to a screeching halt mere feet from the train crossing arms. I have been told now by BMW roadside assistance that my vehicle is still safe to use. Then when I disagreed was transferred to "master mechanic " who promptly told me it was unsafe for me and others on the road. He set up a tow and it was towed away that same day. Now I have spoken to two different Certified BMW dealers, one of whom I purchased the vehicle from. They both said there's nothing they can do about it as there's no fix. The dealer that currently has is said it's safe to drive and I need to plan to pick it up. This is an absolute disaster of immense proportions that is going to cost someone their life undoubtedly. I was willing to let the vehicle sit until a fix was made available but only to be told that they have no loaners available for me. I paid for my vehicle in full at purchase, and this is the product and service I am provided by doing so. Reprehensible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617370September 30, 2024
SERVICE BRAKES
Still no fix for this recall. Been 7 months. I am unable to use this vehicle for employment due to its recall status
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617231September 30, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X1. The contact stated that while reversing out of a parking space at slow speeds, there was an abnormal thud, prompting the contact to depress the brake. The contact then became aware that the brake was not functioning properly. The contact stated that the brake pedal depressed all the way the floorboard before the vehicle came to a complete stop. The service brake and check engine warning lights were illuminated. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613407September 9, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
The contact owns a 2023 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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