BMW R 1200 RT Complaints

270 consumer complaints on file.

#11131018September 24, 2018
SERVICE BRAKES
ABS PUMP MOTOR IS FAILING ON MANY OF THE SAME MODEL BIKES AND SOME OTHER 2006-2008 MODEL BMW BIKES WITH LOW MILEAGE, BECAUSE THE BRUSH HOLDERS IN THE ABS ELECTRICAL MOTOR ARE TOO TIGHT AND BRUSHES GET STUCK IN THEM - BAD DESIGN OF THE ABS PUMP MOTOR. BMW WILL ASK YOU LOADS OF MONIES FOR THE REPLACEMENT OF THE PUMP, EVEN THO THEY ARE FULLY AWARE IT'S A PROBLEM WITH MANY OF THE BIKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092807May 10, 2018
POWER TRAIN
CATASTROPHIC FAILURE OF THE REAR DIFFERENTIAL (FINAL DRIVE). THE DRIVE BEGAN MAKING GRINDING AND SQUEALING NOISES. I THEN FELT THE REAR WHEEL LOOSING TRACTION. I PULLED TO THE SHOULDER IMMEDIATELY. I NOTICED AT THAT TIME A BRAKE FAILURE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. MY REAR BRAKE WAS INEFFECTIVE. UPON EXAMINING THE DRIVE AREA THERE WAS GEAR OIL ALL OVER THE REAR BRAKE CALIPER, DISC AND REAR WHEEL, INCLUDING THE TIRE. THE FINAL DRIVE WAS SERVICED APPROXIMATELY 1200 MILES PRIOR TO THIS FAILURE, IT HAD BEEN FILLED WITH THE CORRECT VISCOSITY OIL AT THE RECOMMENDED LEVEL OF 180CC. AT THAT TIME THERE WERE NO METALLIC SHAVING OF ANY KIND VISIBLE IN THE OIL THAT WAS DRAINED FROM THE DRIVE. THE FAILURE OCCURRED ON TEXAS STATE HIGHWAY 6 IN A RURAL AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092504May 8, 2018
FUEL/PROPULSION SYSTEM
2014 RECALL ON THE FUEL PUMP FLANGE WAS ISSUED AND IT WAS COMPLETED AT A BMW DEALER IN JUNE OF 2014. NOW MAY 6, 2018 THE FUEL PUMP FLANGE HAS FAILED SPRAYING FUEL OVER THE ENGINE. I CONTACTED THE BMW CUSTOMER SERVICE DEPARTMENT THEY INFORMED ME THAT DUE TO THE PART BEING OVER 2 YEARS OLD AND THEY NO LONGER RESPONSABLE FOR THE REPLACEMENT OF THE PART. THIS IS THE SAME ISSUE FOR THE 2014 RECALL AND NOW IT HAS HAPPENED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046223November 15, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 BMW R1200. WHEN THE CONTACT ATTEMPTED TO START THE CYCLE, IT FAILED AND FUEL WAS LEAKING FROM THE FRONT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER (HAP'S CYCLE SALES, INC, 2530 17TH ST, SARASOTA, FL, 34234) WAS CONTACTED AT 941-365-3443. THE CONTACT TOOK THE FUEL PUMP APART AND CONFIRMED THROUGH THE PHONE WITH THE DEALER THAT THE COUPLING TO THE FUEL PUMP OF THE FLANGED HAD FRACTURED AND NEEDED TO BE REPLACED. THE CYCLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER OR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL ON THE CYCLE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 17,120.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023849September 17, 2017
FUEL/PROPULSION SYSTEM
THE VEHICLE HAS 52500 MILES. AFTER FUELING THE MOTORCYCLE I ATTEMPTED TO RESET THE TRIP ODOMETER IN THE NORMAL WAY BY TURNING THE THROTTLE TO MAXIMUM WHILE HOLDING THE BC BUTTON ON THE DASHBOARD. BIKE WAS ON, ENGINE NOT RUNNING. THE PLASTIC PULLEYS ON BOTH THROTTLE BODIES SNAPPED SUDDENLY, LEAVING THE THROTTLE BODY SET TO FULL THROTTLE. I VERIFIED THIS BY STARTING THE BIKE. IF THIS PULLEY FAILURE HAD HAPPENED WHILE IN MOTION IT COULD HAVE RESULTED IN AN ACCIDENT. THE THROTTLE BODY PULLEYS ARE NOT REPLACEABLE NOR ARE THE THROTTLE BODIES SERVICEABLE. AFTER A PERIOD OF TIME THE PLASTIC PULLEY DETERIORATES DUE TO HEAT AND LOSES STRENGTH. I REGARD THIS AS A DEFECTIVE DESIGN AND SAFETY HAZARD. THE PART SHOULD BE METAL AS ON PREVIOUS MODELS. MY R1100RT HAS 150,000 MILES AND NO ISSUES WITH THE TB PULLEYS. I WOULD URGE THAT BMW BE REQUIRED TO RECALL THE 2005-2009 MODELS WITH THESE PLASTIC PULLEYS AND REPLACE WITH METAL ONES OR THAT THEY WARRANTY THE REPAIR WHEN THIS FAILURE OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021369September 4, 2017
FUEL/PROPULSION SYSTEM
FUEL PUMP FLANGE CRACKED, RESULTING IN FUEL LEAKING DOWN THE SIDE OF THE BIKE AND ONTO HOT COMPONENTS WHILE RIDING OR AT IDLE. SAFETY HAZARD AND FIRE HAZARD POSSIBLY RESULTING IN FIRE AND PERSONAL INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020121August 28, 2017
FUEL/PROPULSION SYSTEM
ON AUGUST 23, 2017, I STARTED MY MOTORCYCLE AND LEFT MY HOME FOR A RIDE. A SHORT TIME INTO THE RIDE I NOTICED THE SMELL OF GASOLINE. I FOUND A PLACE TO PULL OVER TO CHECK OUT THE ISSUE. WHEN I STOPPED I SAW GASOLINE FLOWING DOWN ON THE LEFT SIDE OF THE MOTORCYCLE ONTO THE GROUND, JUST PAST THE EXHAUST PIPE AND ONTO MY LEFT RIDING BOOT. I IMMEDIATELY RETURNED HOME SLOWLY TO CHECK OUT THE LEAK. WHEN I REMOVED THE UPPER LEFT SIDE OF THE MOTORCYCLE, I SAW GASOLINE PUDDLING AROUND THE TOP OF THE FUEL PUMP. A METAL RING HAD BEEN INSTALLED OVER THE PLASTIC QUICK CONNECTOR ON TOP OF THE FUEL PUMP ON A PREVIOUS TRIP TO MY SERVICING DEALER ON JANUARY 24, 2015. AT THAT TIME NO LEAK HAD BEEN DETECTED. I THEN STARTED THE ENGINE AND SAW RAW GASOLINE STREAMING FROM THE TOP OF THE FUEL PUMP ONTO MY MOTORCYCLE AND ONTO THE GROUND. THIS ISSUE HAS BEEN GOING ON WITH MANY OTHER OWNERS OF THESE BIKES FOR SEVERAL YEARS ACCORDING TO MY GOOGLE SEARCHES CONCERNING THIS ISSUE. I FEEL THAT THE BMW CORP. SHOULD REPLACE THE FUEL PUMP AT THEIR EXPENSE DUE TO THE HISTORY OF DEFECTIVE FUEL PUMPS IN THE PAST AND NOW MINE. THIS IS A VERY DANGEROUS SITUATION. I AM VERY LUCKY THAT THIS ISSUE OCCURRED AT A LOW SPEED AND CLOSE TO MY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013884August 9, 2017
FUEL/PROPULSION SYSTEM
FUEL PUMP LEAKING FROM A CRACK IN THE HIGH PRESSURE OUTPUT LINE SPRAYED GASOLINE ON THE INSIDE OF THE FAIRING, MOTOR AND MY LEG. THE PUMP SPRAYS GASOLINE ANYTIME THE KEY IS IN THE ON POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013071August 6, 2017
UNKNOWN OR OTHER
I BOUGHT THE BIKE NEW. A RECALL FOR THE FUEL PUMP WAS COMPLIED WITH. TWO YEARS LATER THE FUEL PUMP STARTED SQUIRTING FUEL FROM THE INNER RADIUS AREA OF THE METAL CRIMP RING (WHICH IS THE RECALL FIX)STARTED LEAKING FUEL WAS FLOWING DOWN THE LEFT SIDE OF THE BIKE TO THE BOTTOM OF THE LEFT CYLINDER BASE. ONLY LEAKED WITH THE ENGINE RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013128August 6, 2017
POWER TRAIN
FINAL DRIVE FAILURE ON BMW R1200RT MOTORCYCLE. THE REAR WHEEL CROWN GEAR BEARING FAILED. OIL WAS LEAKING FROM THE REAR WHEEL SEAL BECAUSE OF THE BEARING FAILURE . OIL FROM THE FINAL DRIVE SATURATED THE REAR BRAKE RENDERING IT USELESS. INSPECTION OF THE WHEEL WHILE STATIONARY REVEALED THAT THE REAR WHEEL/FINAL DRIVE SEAL WAS LEAKING. AFTER THE INCIDENT, THE FINAL DRIVE WAS REPAIRED/REBUILT BY BMW AUTHORIZED MECHANICS SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006651July 20, 2017
FUEL/PROPULSION SYSTEM
FUEL PUMP OUTPUT FLANGE CRACKED, RESULTING IN FUEL LEAKING DOWN THE SIDE OF THE BIKE AND ONTO HOT COMPONENTS WHILE RIDING. THIS ISSUE HAS ALREADY BEEN THE SUBJECT OF A BMW RECALL - BUT APPARENTLY THE "INSPECT AND REINFORCE" SOLUTION ISN'T REALLY ADEQUATE LONG-TERM. THIS PUMP HAD BEEN INSPECTED AND REINFORCED - AND THE FLANGE STILL CRACKED AND CAUSED A DANGEROUS FUEL LEAK WITH THE POTENTIAL FOR BODILY INJURY OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005583July 16, 2017
POWER TRAIN
WHILE RIDING MOTORCYCLE THERE WAS A CATASTROPHIC FAILURE OF THE U-JOINT/DRIVE SHAFT CAUSING THE MOTORCYCLE TO STOP WHILE AT HIGHWAY SPEED. REAR WHEEL SUBSEQUENTLY LOCKED UP. DAMAGE WAS CAUSED TO THE SWING ARM BY THE DRIVE SHAFT. THE MOTORCYCLE WAS SMOKING DUE TO THE HEAT CREATED. OVER $3100. IN DAMAGES. THIS IS THE SECOND BMW MOTORCYCLE I'VE OWNED THAT THE SAME CATESTROPHIC FAILURE HAS OCCURRED ON. I HAVE ADDITIONAL PHOTOS I'D BE HAPPY TO SHARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005469July 15, 2017
FUEL/PROPULSION SYSTEM
RE: VIN [XXX] DEAR BMW MOTORCYCLES OF AMERICA I DEVELOPED A SERIOUS AND SIGNIFICANT FUEL LEAK TODAY FROM THE LEFT SIDE OF MY FAIRING/ TANK OF MY R1200RT. THE FUEL ONLY LEAKED WHEN THE KEY WAS ON, OR THE ENGINE WAS RUNNING, INDICATING THE FUEL WAS COMING FROM THE PRESSURIZED SIDE OF THE FUEL CIRCUIT, FROM LIKELY THE FUEL PUMP FLANGE. THERE IS EVIDENCE IN FORUMS AND THE RESPONSES FROM OWNERS TO DEALERS THAT THIS FUEL PUMP FLANGE CRACKING IS A COMMON ISSUE, AND THAT THERE HAS BEEN A RECALL ISSUED (13V617000) FOR REPAIR AND REPLACEMENT. I AM THE ORIGINAL OWNER OF THIS BIKE AND I NEVER RECEIVED A NOTICE FROM BMW REGARDING THIS ISSUE, AND WHEN I TRY TO ENTER MY VIN WITH THE BMWUSA.COM SITE AS WELL AS WITH NHTSA.GOV (SAFERCAR.GOV), I CANNOT MAKE PROGRESS BECAUSE I AM TOLD MY VIN IS INVALID. THIS IS NOT SO, AS I HAVE HAD OTHER WARRANTY WORK NOTIFIED AND COMPLETED VIA THIS VIN. (REPEATED FUEL STRIP SENSOR FAILURE, AND THE REAR WHEEL FLANGE CRACK RECALL). PLEASE CONTACT ME REGARDING THIS FUEL LEAK RECALL ISSUE AND HELP ARRANGE APPROPRIATE REPAIRS AND REPLACEMENT. THIS IS A FAILURE OF A PART THAT IS NOT NORMAL WEAR AND TEAR, AND POSES A SIGNIFICANT SAFETY RISK FOR FIRE. SINCERELY, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001490June 26, 2017
ELECTRICAL SYSTEM
THE FUEL STRIP THAT READS GASOLINE LEVEL IS DEFECTIVE. FIRST REPAIR LASTED LESS THAN 200 MILES. RECENT REPLACEMENT FAILED AS I MADE THE TURN OUT OF THE DEALERSHIP FROM THE LAST REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968858March 27, 2017
ELECTRICAL SYSTEM
VEHICLE BEGAN EXHIBITING ENGINE STALLING SYMPTOMS FOR ABOUT A MONTH (ENGINE DIES WITHOUT WARNING AS IF IGNITION HAD BEEN CUT) DURING CITY DRIVING, WHILE TURNING AND PULLING INTO A PARKING SPACE AT ABOUT 5 MPH, THE VEHICLE ENGINE QUIT ALONG WITH INSTRUMENT PANEL GOING BLANK. ELECTRICAL SMOKE BEGAN TO BILLOW BETWEEN THE FRONT FORKS. THIS LASTED FOR ABOUT 10 SECONDS. AFTER GETTING THE VEHICLE HOME, I DISCOVERED THAT THE FIRE APPEARED TO HAVE ORIGINATED IN THE IGNITION WIRING HARNESS SOMEWHERE BETWEEN THE FRONT FORKS. THE HARNESS WRAP APPEARS TO HAVE FRICTION WEAR INDICATIONS EXPOSING BARE WIRING. THE FAULTY WIRE MELTED THE INSULATION ALL THE WAY FROM THE IGNITION SWITCH DOWN INTO THE MAIN WIRING HARNESS THAT IS ROUTED UNDER THE FUEL TANK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10949999February 7, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL GAUGE FAILURE COMMON PROBLEM ON THIS MOTORCYCLE GAUGE FAILED WHILE TRAVLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944497January 12, 2017
SERVICE BRAKES
THE BRAKE FAILURE LIGHT CAME ON, BMW SHOP SAID ABS UNIT IS BAD $2000 FIX. ON MANY BMW MOTORCYCLE FORUMS THERE ARE MANY ABS UNIT FAILURES. BMW KNOWS ABOUT THESE FAILURES BUT DOES NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933861December 8, 2016
FUEL/PROPULSION SYSTEM
FUEL SENSOR SHOWS YOU HAVE FUEL WHEN IT HAS NONE AND LET'S YOU RUN OUT AND STALL IN THE MIDDLE OF THE INTERSTATE. BMW HAS AN EXTENDED RECALL WHERE THEY WILL REPLACE THE DEFECTIVE FUEL STRIP WITH THE SAME DEFECTIVE FUEL STRIP. I HAVE HAD THIS DONE FOR THE PAST THREE YEARS AND THEY SAY THEY HAVE NO INTENTIONS OF COMING UP WITH A REPLACEMENT PART THAT ACTUALLY SOLVES THE PROBLEM. THEY SEEM TO THINK THEY ARE UNTOUCHABLE BECAUSE THEY HAVE MADE THIS EXTENDED WARRANTY WHICH KEEPS PROCESSES WHICH COULD BE PUT IN PLACE TO MAKE THEM REPAIR THE PROBLEM OTHER THAN IF ENOUGH PEOPLE WOULD CONTCACT THE FEDERAL TRADES COMMISSION AT 1-877-382-4357 AND MAKE A COMPLAINT AND IF ENOUGH PEOPLE DID THEY COULD MAKE THEM STRAIGHTEN OUT THIS PROBLEM WHICH THEY ARE CALLING A DEFECTIVE PRODUCT. THANKS FOR ANY HELP OR INPUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924600November 7, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BMW R 1200 RT. THE CONTACT STATED THAT WHILE PARKED IN THE GARAGE, A ODOR OF FUEL WAS PRESENT. THE MOTORCYCLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL TANK HAD CRACKED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE FUEL TANK WAS PREVIOUSLY REPLACED UNDER NHTSA CAMPAIGN NUMBER: 13V617000 (FUEL SYSTEM) IN 2014. THE MOTORCYCLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915462October 12, 2016
FUEL/PROPULSION SYSTEM
VEHICLE HAS 6000 MILES ON IT. PREVIOUS OWNER HAD A RECEIPT FROM THE DEALER SHOWING THE FUEL LEVEL SENSOR HAD BEEN REPLACED UNDER WARRANTY. FUEL INDICATOR SHOWS 1/4 TANK OF FUEL, AND ENGINE COMPUTER SHOWS 92 MILES RANGE. VEHICLE STALLED AT AN INTERSECTION, OUT OF FUEL. I WAS ABLE TO PUSH THE MOTORCYCLE OUT OF TRAFFIC, BUT IT COULD HAVE BEEN A DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to BMW R 1200 RT