BMW 328i Complaints (2009)

193 consumer complaints on file.

#10783046October 16, 2015
AIR BAGS
PASSENGER AIRBAG AND SEATBELT LIGHT CAME ON. IT STILL ON WHETHER THERE IS SOMEONE ON THE PASSENGER SEAT OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744461July 28, 2015
AIR BAGS, SEAT BELTS
THE FRONT RIGHT PASSENGER AIR BAG AND SEAT BELT WARNING LIGHTS ARE ON, INDICATING THAT THE PASSENGER AIR BAG AND SEAT BELT WAS NOT USED. THIS OCCURRED EVEN WHEN PASSENGER SEAT WAS OCCUPIED. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE. THE FAILURE MILEAGE WAS 55,000. THIS IS UNSAFE... THE PASSENGER SEAT IS OCCUPIED. BMW NEED A RECALL ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743979July 27, 2015
FUEL/PROPULSION SYSTEM
THE ENGINE SHUT DOWN WHILE DRIVING IN TRAFFIC. ONLY AFTER DISENGAGING THE KEY AND WAITING ABOUT 30 MINUTES, THE VEHICLE CAN START UP AGAIN. IF THE PROBLEM IS NOT ADDRESSED, THIS EVENT WILL HAPPEN WITHIN ABOUT A DAY TO A WEEK. I DROVE THE VEHICLE DAILY ON MY COMMUTE TO WORK. THIS PROBLEM HAS ALWAYS OCCURRED ON MY RETURN TRIP IN THE AFTERNOON. THE ERROR CODES THAT SHOWED UP WERE: A GENERIC CODE FOR THE FUEL PUMP, FUEL MODULE CONTROL VOLTAGE TOO HIGH, AND FUEL MODULE CONTROL CURRENT TOO LOW. AFTER TWO TRIPS TO WEATHERFORD BMW, THE PROBLEM WAS TENTATIVELY SOLVED. ON MY FIRST VISIT, THEY MISDIAGNOSED THE PROBLEM TO BE THAT THE FUEL MODULE CONTROL VOLTAGE WAS OUT OF CALIBRATION. THEY SUPPOSEDLY RECALIBRATED IT, TEST DROVE IT, AND SOLVED THE PROBLEM. THEY CHARGED ME THE $210 DIAGNOSTIC FEE BECAUSE THEY CLAIMED THIS WAS NOT A WARRANTY ISSUE. HOWEVER, THE SAME PROBLEM OCCURRED THE NEXT DAY ON MY AFTERNOON COMMUTE. AFTER BRINGING MY CAR BACK TO THEM. THEY DIAGNOSED THE PROBLEM TO BE A FAULTY FUEL PUMP CONTROL MODULE (EKPS MODULE). THE REPAIR WAS COVERED UNDER THE SULEV WARRANTY FOR BMW VEHICLES WITH THE N51 ENGINE. THEY DID NOT CHARGE ME THIS TIME, BUT THEY REFUSED TO CREDIT THE CHARGE ON MY FIRST VISIT, SAYING THAT THEY WOULD HAVE HAD TO RECALIBRATE THE VOLTAGE ANYWAY. I CONTENDED THAT THE FAULTY MODULE CAUSED THE VOLTAGE TO BE OUT OF CALIBRATION AND THAT A FUNCTIONAL REPLACEMENT MODULE WOULD HAVE BROUGHT THE VOLTAGE BACK WITHIN SPECIFICATION, AND THAT IF THEY HAD JUST REPLACED THE MODULE ON MY FIRST VISIT THAT THEY WOULD NOT HAVE HAD TO RECALIBRATE THE VOLTAGE. HOWEVER, WEATHERFORD BMW INSISTED ON NOT REFUNDING THE CHARGE FOR THE FIRST VISIT, AND I HAVE FILED A CLAIM WITH MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743746July 27, 2015
FUEL/PROPULSION SYSTEM
THE VEHICLE WAS PARKED BUT STILL RUNNING. AN ERROR MESSAGE "FUEL PUMP FAILURE" POPPED UP ON SCREEN AND THE "CHECK ENGINE LIGHT" TURNED ON; THE CAR TURNED OFF. THE CAR HAS NOT BEEN ABLE TO RESTART. IT SHOULD BE NOTED THAT I TOOK THE CAR IN FOR SERVICE LESS THAN TWO WEEKS PRIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735048July 20, 2015
STEERING
I LOST ALL STEERING IN MY CAR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10732718July 8, 2015
AIR BAGS
THE AIR BAG WARNING LIGHT ILLUMINATED, INDICATING THAT THE PASSENGER AIR BAG WAS OFF. THE FAILURE OCCURRED EVEN WHEN THE PASSENGER SEAT WAS OCCUPIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THIS IS UNSAFE WHILE THE PASSENGER SEAT IS OCCUPIED THE LIKE INDICATES THE AIRBAG IS OFF. BMW NEED A RECALL ON THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732725July 8, 2015
POWER TRAIN
2009 BMW 328I SERIES X DRIVE NOT ABLE TO REVERSE OUT OF PARKING SPACE IN PARKING LOT. I HAD TO HAVE MY CAR TOWED. THERE A NUMEROUS COMPLAINTS ON GM TRANSMISSIONS HAVING THIS PROBLEM AND THE FIX IS TO REPLACE THE TRANSMISSIONS. BMW PRODUCED TO 3/31/2009, EQUIPPED WITH THE 6L45 TRANSMISSION (GA6L45R), MAY EXHIBIT A CONDITION OF NO ENGAGEMENT WHEN SELECTING FORWARD OR REVERSE RANGES.NEED TO DO A RECALL ON THIS ISSUE, TRANSMISSIONS BEING REPLACE ON NEW CAR THEY GO OUT AT 100,000 MILES OR LESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712437April 23, 2015
AIR BAGS
THE RIGHT FRONT PASSENGER SEAT OCCUPANT PROTECTION SENSOR MAT IS DEFECTIVE AND CAUSES THE PASSENGER SIDE AIRBAG TO BE DEACTIVATED. RESEARCH HAS SHOWN THAT THIS IS A VERY COMMON PROBLEM WITH BMW...RECALLS WERE ISSUES FOR PREVIOUS YEARS (2006-2007) BUT DID NOT COVER 2009. INFORMATION AVAILABLE INDICATES THIS IS STILL AN ISSUE THAT SHOULD HAVE BEEN ADDRESSED BY PREVIOUS RECALL/REPLACEMENT INITIATIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676991January 21, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED, INDICATING THAT THE PASSENGER AIR BAG WAS OFF. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED EVEN WHEN THE PASSENGER SEAT WAS OCCUPIED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643564October 9, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON MY 2009 BMW 328I THE REAR RIGHT TURN SIGNAL BEGAN BLINKING FAST AND AN ERROR CODE CAME ON SAYING I NEEDED TO REPLACE REAR TURN SIGNAL, I RESEARCHED IT TO FIND OUT THAT THEY HAVE BEEN SEVERAL SERVICE BULLETINS OUT ABOUT THE REAR TURN SIGNALS GETTING CORROSION. I CALLED THE DEALER AND THEY STATED IT WAS OUT OF WARRANTY AND THEY WOULD NOT PAY TO FIX IT. THEY STATED THEY KNEW THE SERVICE BULLETINS WERE OUT BUT IT WAS NOT A RECALL. AFTER FURTHER SEARCHING I FOUND OUT THE OLDER MODELS HAD A RECALL TO FIX THIS ISSUE. IF THEY KNOW THEY HAVE AN ISSUE THEN WHY DON'T THEY FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641151October 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ON MY WIFE'S 2009 BMW 328I THE REAR RIGHT TURN SIGNAL QUIT WORKING, I RESEARCHED IT TO FIND OUT THAT THEY HAVE BEEN SEVERAL SERVICE BULLETINS OUT ABOUT THE REAR TURN SIGNALS GETTING CORROSION. I CALLED THE DEALER AND THEY STATED IT WAS OUT OF WARRANTY AND THEY WOULD NOT PAY TO FIX IT. THEY STATED THEY KNEW THE SERVICE BULLETINS WERE OUT BUT IT WAS NOT A RECALL. AFTER FURTHER SEARCHING I FOUND OUT THE OLDER MODELS HAD A RECALL TO FIX THIS ISSUE. IF THEY KNOW THEY HAVE AN ISSUE THEN WHY DON'T THEY FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631908September 9, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
PURCHASED THE CAR USED APPX 4 MONTHS AGO WITH JUST UNDER 25K MILES. LAST WEEK WHILE DRIVING IN TRAFFIC APPX 45 - 50 MPH THE CAR STARTED TO SKIP AND LOSE FORWARD POWER. WHILE WAITING FOR A TOW TRUCK THE CAR JUST LOST ALL ELECTRICAL POWER AS WELL. I COULD HEAR RELAYS CLICKING BUT NOTHING WORKED. AT THE SHOP (NON-BMW) TO BE EVALUATED I HAD TO PURCHASE A NEW BATTERY (THIS REPLACED THE ORIGINAL). FINAL EVALUATION WAS THAT THE FUEL PUMP NEEDED TO BE REPLACED WHICH I HAVE NOW PAID FOR OUT OF POCKET. I AM AFRAID THAT THERE IS SOME ELECTRICAL ISSUE LURKING AS WELL, BUT SO FAR THE CAR IS DRIVING WELL. SINCE I PURCHASED THE CAR USED I WAS NOT AWARE OF ANY RECALLS BUT NOW I HAVE SEARCHED BY VIN AND FOUND THE RECALL ON THE BATTERY CABLE AND HAVE THAT SCHEDULED. 29,520 MILES IS TOO SOON TO NEED A FUEL PUMP REPLACEMENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606693June 28, 2014
SEAT BELTS
THE WARNING LIGHT FOR NOT WEARING THE SEAT BELT HAS STOPPED WORKING FOR THE FRONT PASSENGER SEAT. WHEN THE PASSENGER IS NOT WEARING THE SEAT BELT THE WARNING LIGHT NO LONGER COMES ON AND THE WARNING SOUND NO LONGER HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594195May 27, 2014
FUEL SYSTEM, GASOLINE
MY VEHICLE SUDDENLY STOPPED IN THE ROADWAY AT APPROXIMATELY 10:30PM. I WAS UNABLE TO RESTART THE CAR AND VEHICLE HAD TO BE TOWED. IT WAS LATER FOUND THAT THE FUEL PUMP FAILED. NO INDICATION AS TO WHY THE PUMP FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593875May 24, 2014
FUEL/PROPULSION SYSTEM
AS I WAS DRIVING MY CAR NORMALLY MY CAR JUST TURNED OFF ON ME WHILE GOING 50. ITS TELLING ME ON THE SCREEN ITS THE FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566041February 26, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I TOOK MY CAR INTO EASTBAY BMW FOR A LIGHTBULB CHANGE (A TAIL/BRAKELIGHT) AND THE TECHNICIAN NOTICED THE HOUSING OF THE TAILLIGHT IS MELTING ON BOTH SIDES, NOT JUST THE ONE THAT NEEDED A LIGHT BULB CHANGE. HE MENTIONED IT WAS PART OF A RECALL AND THEN THE REPRESENTATIVE SAID, THAT MY CAR WASN'T INCLUDED IN THE RECALL. BMW HAS STATED THAT IT PROBABLY ISN'T THE LIGHT BULB AND THAT EVEN THOUGH THIS ISN'T SOMETHING THAT I HAVE CAUSED, THAT THEY ARE NOT RESPONSIBLE. THEY AGREED THAT THIS IS A FAULTY PART, BUT IS NOT COVERED UNDER ANY RECALL OR WARRANTY. BMW OFFERED TO PAY HALF THE REPAIRS WHICH MY RESPONSIBILITY IS $475, WHICH SEEMS LIKE THEY ARE ADMITTING SOME FAULT IN THE MATTER. I HAVE CALLED BMW CUSTOMER RELATIONS AND THE REPRESENTATIVE [XXX] SAID SHE ISN'T WILLING TO ESCALATE THE ISSUE BECAUSE SHE KNOWS IT WON'T GO ANYWHERE. IN ADDITION, I DID SOME RESEARCH AND THERE WERE OVER 241,000 BMW'S RECALLED FOR THIS SAME REASON THAT THE CARS WERE OLDER THAN MINE AND OUT OF WARRANTY. SINCE THIS IS OCCURRING ON BOTH SIDES AND NOT JUST ONE, IT SEEMS THAT PART, THE ELECTRICAL RECEPTACLE IS PRODUCING TOO MUCH HEAT ON BOTH SIDES AND THEREFORE MELTING THE TAILLIGHT WHICH IS A MAJOR SAFETY ISSUE AND SHOULD BE CONSIDERED PART OF ANOTHER RECALL & THEREFORE FIXED AT NO COST TO THE CONSUMER. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558003December 31, 2013
ELECTRICAL SYSTEM, ENGINE
TL* I WAS DRIVING ON WHEN MY CAR CAUGHT FIRE. THE FIRE BROKE OUT INSIDE THE CABIN, DIRECTLY BEHIND THE REAR PASSENGER-SIDE SEAT. I BELIEVE THIS FIRE COULD HAVE BEEN EASILY AVOIDED IF THE SONNEN BMW SERVICE DEPARTMENT HAD PERFORMED THEIR JOB MORE DILIGENTLY. A WEEK BEFORE THE FIRE, I BEGAN TO SMELL A BURNING RUBBER ODOR WHEN I TURNED ON MY HEATER/DEFROSTER. I IMMEDIATELY DROVE THE CAR TO SONNEN BMW. THE SERVICE ADVISOR RESPONDED THAT IT WAS NOT BMW'S PROBLEM. I BROUGHT THE CAR BACK INTO BMW FOR SERVICE. I ALSO MENTIONED REPEATEDLY THAT I SMELLED BURNING RUBBER WHENEVER I TURNED ON THE HEATER/DEFROSTER. BMW KEPT THE CAR FOR A WEEK. APPARENTLY, BECAUSE I MENTIONED THE HEATER, BMW GOT FIXATED ON LOOKING FOR THE PROBLEM WITHIN THE HEATING DUCTS AND NEVER THOUGHT TO CHECK THE ELECTRICAL SYSTEM. AFTER HAVING THE CAR FOR A WEEK, THEY TOLD ME THAT THEY HAD DETERMINED THAT THE CAUSE OF THE ODOR WAS A LEAF THAT HAD GOTTEN SUCKED INTO THE BLOWER ASSEMBLY. THEY CHARGED ME $320 TO OPEN THE ASSEMBLY AND CLEAN OUT THE LEAVES. WHEN I PICKED UP THE CAR I INSISTED TO SPEAKING WITH ONE OF THE SERVICE MANAGERS, AS THIS MADE NO SENSE TO ME. I POINTED OUT THAT BURNING LEAVES DO NOT SMELL LIKE BURNING RUBBER, AND I DOUBTED THIS WAS THE CAUSE OF THE PROBLEM. THE SERVICE MANAGER INSISTED THAT THEY WERE UNABLE TO FIND ANYTHING ELSE WRONG WITH THE VEHICLE AND THAT, AFTER CLEANING OUT THE BLOWER ASSEMBLY, THEY WERE UNABLE TO DUPLICATE THE ISSUE. IT IS APPARENT TO ME THAT BMW NEVER ONCE TURNED ON THE DEFROSTER DURING THE WHOLE TIME THEY HAD THE CAR'EVEN THOUGH I INDICATED THAT THIS WAS PART OF THE ISSUE. IF THEY HAD, THEY WOULD HAVE IMMEDIATELY REPLICATED THE ISSUE AND KNOWN THAT IT HAD NOTHING TO DO WITH LEAVES IN THE BLOWER. RATHER THEN APOLOGIZING, THE ASSISTANT MANAGER IMMEDIATELY TRIED TO SHIFT THE BLAME BE STATING THAT WE TOLD THEM THE ODOR WAS COMING FROM THE HEATING DUCTS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10556164December 16, 2013
ELECTRICAL SYSTEM
TL - THE CONTACT OWNS A 2009 BMW 328 CONV. THE CONTACT STATED THAT BURNING FUMES WERE EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRES CONNECTED TO THE A/C HEATER BLOWER AND FUSES BOX WERE BURNING CAUSING IT TO MALFUNCTIONED. AS A RESULT RESULT, THE A/C HEATER BLOWER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,000. PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548664October 21, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT STATED THAT AFTER ACTIVATING THE RIGHT TURN SIGNAL LIGHT, THE LIGHT BEGAN FLASHING ABNORMALLY FAST. THE CONTACT REPLACED THE BULBS BUT IT FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 43,000. UPDATED 11/19/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526110July 22, 2013
EXTERIOR LIGHTING
LEDS FAILING IN TAIL LIGHT TURN SIGNAL. NON-CONSUMER REPLACEABLE. $350 PART. BMW ISSUED SERVICE BULLETIN TO REPLACE UNDER WARRANTY, BUT NOT OUT OF WARRANTY. THEIR SIB630610. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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