BMW 328i Complaints (2009)

193 consumer complaints on file.

#11065392January 27, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TAMARA RECALL: RECALL ON BATTERY TERMINAL; AIR BAG; BLOWER MOTOR; HEAT VALVE: RECALL 10/27/17: NOTIFIED DEALER: NO PARTS AVAILABLE FOR ANY RECALL; DON'T KNOW WHEN WILL BE AVAILABLE. WAIT YOU WILL RECEIVE INFORMATION BY MAIL WHEN AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065341January 26, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 BMW 328I. WHENEVER THE CONTACT PLACED FUEL IN THE FUEL TANK, SHE COULD ONLY FUEL THE TANK TWO DOLLARS WORTH AT A TIME TO FILL THE TANK. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BMW OF WEST HOUSTON AT (855) 627-3055 (LOCATED AT 20822 KATY FWY, KATY, TX 77449) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064657January 24, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATIONS OF NHTSA CAMPAIGN NUMBERS: 17V683000 (ENGINE AND ENGINE COOLING) AND 17V676000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE BMW DEALER (BMW OF PALM SPRINGS, 3865 E PALM CANYON DR, PALM SPRINGS, CA 92264, (760) 202-8951) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WOULD BE AVAILABLE IN THE SUMMER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063118January 16, 2018
AIR BAGS, ELECTRICAL SYSTEM
I HAVE AN AIRBAG WARNING AND I WAS TOLD THAT MY CAR YEAR MAKE AND MODEL HAS AN AIRBAG RECALL. MANY MECHANICS THAT SPECIALIZE IN BMW MODELS KEEP TELLING ME THE SAME THING,.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062130January 11, 2018
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2009 BMW 328I. WHILE DRIVING VARIOUS SPEEDS, THE HEATING SYSTEM BECAME INOPERABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (BMW OF FREEPORT, 291 W SUNRISE HWY, FREEPORT, NY 11520) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 49,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058618January 4, 2018
AIR BAGS
AIR BAG LIGHT HAS CAME ON, WHEN I WAS BACKING UP, I HIT A GARBAGE CAN. I WAS TOLD IT WAS THE FRONT DRIVER SIDE BUT NO AIR BAG DEPLOYED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11056569December 26, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2 RECALLS NEEDED: 17V-676: BLOWER MOTOR WIRING AND 17V-683: PCV VALVE HEATER. GOT A LETTER FROM BMW SAYING THESE RECALLS ARE NOT READY BUT MY CAR HAS A REALLY BAD BURNING SMELL FROM THE AIR VENTS AND NEED IT FIXED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055725December 20, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR IN THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING OIL UNDER THE ENGINE VALVE COVER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ENGINE AND ENGINE COOLING) AND 17V683000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PLAZA BMW (11858 OLIVE BLVD, CREVE COEUR, MO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE TECHNICIAN STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALLS. THE MANUFACTURER WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053846December 11, 2017
ELECTRICAL SYSTEM
BURNING ODOR WHEN HEATING AND/OR AIR CONDITIONING ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053485December 8, 2017
ELECTRICAL SYSTEM
THE CAR HAS HAD A STRONG SMELL OF MELTING PLASTIC COMING FROM THE AIR FLOW IN THE VEHICLE. IT HAS HAPPENED OVER THE COURSE OF 3 WEEKS AND NOT SURE WHAT THE MELTING PLASTIC IS COMING FROM. IT HAPPENS WHEN THE CAR IS IN MOTION AND ESPECIALLY WORSE WHEN THE HEATER IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053523December 8, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE CONTACT CALLED CENTER BMW DEALER (5201 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, 910-907-99595) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052144December 4, 2017
UNKNOWN OR OTHER
AFTER 3 MONTHS OF BEING OVERCHARGED $5000 FOR AN $800 REPAIR I CONFRONTED BMW ALEXANDRIA WITH THE DOCUMENTATION OF BEING OVER CHARGED FOR A $815 REPAIR THAT FIXED A CONTINUOUS PROBLEM THEY CHARGED MY MORE THAN $5000 IN REPAIRS WHICH DIDN'T FIX THE PROBLEM. WHEN I CONTACTED BMW HEADQUARTERS, EVENTUALLY AN $800 CREDIT WAS EXTENDED, BUT IT IN NO WAY COMPARED TO THE ERRONEOUS OVERCHARGE FOR UNNEEDED REPAIRS BY YOUR DEALERSHIP. BMW ALEXANDRIA COULD NOT PROPERLY DIAGNOSE THE PROBLEM WITH MY CAR FROM JULY-NOVEMBER AND ALLOWED MY CAR TO SIT FOR WEEKS, UNTIL I REACHED OUT TO BMW HEADQUARTERS FOR ASSISTANCE THEN ALL OF A SUDDEN THEY FOUND THE PROBLEM THAT ONLY COST $815 TO REPAIR. THIS FEELS LIKE A DEALERSHIP WITH THE SUPPOSEDLY BEST TECHNOLOGY AND TECHNICIANS TO PROPERLY DIAGNOSE A VEHICLE MADE GUESSES ON THE REPAIRS NEEDED TO OVERCHARGE ME. THERE IS NO WAY THAT ALL OF A SUDDEN A REPAIR NEED CAN BE IDENTIFIED WHEN I CONTACT EXTERNAL PEOPLE FOR ASSISTANCE ON THE MATTER WHEN THE MATTER COULDN'T BE SOLVED WITHIN THE MANY MONTHS AND OVERCHARGES PRIOR TO ME SEEKING SUPPORT OUTSIDE OF BMW. BMW EXPLAINED THAT THE REASON I WAS ONLY EXTENDED A CREDIT INSTEAD OF A REFUND WAS BECAUSE OF THE PARTS USED FOR REPAIRS COST MONEY. HOWEVER, IT IS MY PERSPECTIVE THAT THIS WOULD NOT HAVE BEEN THE CASE OF PARTS BEING PLACED ON THE VEHICLE IF TECHNICIANS PROPERLY DIAGNOSED THE CAR IN THE FIRST PLACE. THIS ACTUALLY ADDS ON TO THE FEELING THAT THE DEALERSHIP SCAMMED ME BECAUSE THESE WERE ALL ITEMS THAT I DID NOT NEED AND WERE NEVER GOING TO REPAIR THE CONTINUOUS ISSUE THAT IN THE END TOOK $815 TO FIX. I TRULY FEEL A REFUND OF THE DIFFERENCE BETWEEN WHAT I PAID OUT AND WHAT THE ACTUAL REPAIR ENDED UP COSTING IS APPROPRIATE. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051006November 28, 2017
AIR BAGS
NEED REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046272November 15, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF ARLINGTON, 1105 E LAMAR BLVD, ARLINGTON, TX 76011) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-424-9153, BUT THE CONTACT WAS HUNG UP ON EACH TIME, WHICH PREVENTED THE CONTACT FROM SPEAKING WITH A REPRESENTATIVE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043993November 6, 2017
AIR BAGS, ELECTRICAL SYSTEM
NHTSA #17V-683 NHTSA #17V-676 NO REMEDY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043267November 4, 2017
AIR BAGS
TAKATA RECALL MY BMW DEALER/SERVICE CENTER IN MOUNTAIN VIEW, CA STATES THAT THEY DO NOT HAVE THE E92 AIRBAGS TO REPLACE MY DEFECTIVE AIRBAG. THEY TELL ME IT WILL TAKE MONTHS TO GET A NEW AIRBAG. I WOULD LIKE THE NHTSA TO CONTACT BMW ABOUT THIS MATTER AND ENCOURAGE THEM TO MAKE THIS A TOP PRIORITY. I'VE BEEN DRIVING AROUND WITH THIS DEFECTIVE PART LONG ENOUGH, AND BMW HAS A RESPONSIBILITY TO ACT SWIFTLY TO REASSURE OWNERS THAT THEY ARE ON TOP OF THIS. I WOULD ULTIMATELY LIKE MY DEALER TO CONTACT ME WITH THE PART ASAP AND HAVE THIS REPAIR COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032033October 6, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAUDERDALE BMW SERVICE CENTER IN FORT LAUDERDALE, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025422September 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF FAIRFAX, 8427 LEE HWY, FAIRFAX, VA 22031) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 12/13/2017 *LN UPDATED 7/20/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025210September 23, 2017
AIR BAGS, SEAT BELTS, SEATS
THE VEHICLE BRINGS UP A WARNING LIGHT ON THE DASH INDICATING THAT THE PASSENGER AIRBAG IS DISABLED DUE TO SEAT OCCUPANCY, EVEN THOUGH I HAVE A PASSENGER SITTING IN THE PASSENGER SEAT. THIS HAPPENS AT ALL TIMES. THIS IS A SAFETY CONCERN BECAUSE IN THE CASE OF AN ACCIDENT, THE CAR WOULD NOT DEPLOY THE PASSENGER AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024149September 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, PERFORMANCE AUTOMALL 1810 DURHAM-CHAPEL HILL BLVD, CHAPEL HILL, NC ,27514, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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