BMW 328i Complaints (2014)

152 consumer complaints on file.

#11552642October 30, 2023
SERVICE BRAKES
The rear brakes cable holder is broken. This is a very common issue with this vehicle and appears to be a safety issue as the cables will hang and rub on the driveshaft. My service advisor, from BMW of Pembroke Pines, FL, Ramon Trull, also advised/ confirms the same. It's an inexpensive part, however, the cost to replace is exorbitant. If you search the web, you'll find many examples. I feel this should be covered under a recall. Please review and advise. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549722October 13, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
My interior door handle cannot unlock the door. As I pull on the interior door handle, the door lock pin would come up partially, but it doesn’t unlock or open the door. I tried multiple pulls, because this car required two pulls to unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547050September 28, 2023
POWER TRAIN
The contact owns a 2014 BMW 328I. The contact stated while driving at speeds above 55 MPH, the rear end of the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who replaced the rear differential, but the failure persisted. The vehicle was taken back the dealer who later determined that the transfer case was faulty and needed to be replaced. The vehicle was not yet repaired. The contact was also informed that the suspension arms and bushing also needed to be replaced. The failure mileage was 39,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540060August 22, 2023
AIR BAGS, SEAT BELTS
I was driving to target and from a stop I was 75% through the turn when a car ran the stop sign and hit my car straight on . The impact was supposed to deploy the airbags but was not deployed due to a malfunction, I was injured in this accident from my neck down my back . My injury claim is still open with the party at fault.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11523069May 21, 2023
TIRES:SIDEWALL
Tire Size: 225/50RF17 Tire Type: Bridgestone Driveguard While driving my car southbound on I225 through Aurora, CO on 5/19/2023, I received an indication of a low right front tire. As I have received this warning when the tire pressure varies due to weather, I proceeded home. When I arrived home in Englewood, CO, I immediately inflated the tire to its proper pressure. After shutting down the compressor, I heard a hiss coming from the tire and found a gash near the rim. The errand that I ran on that day took me from home to I70 and Chambers and back home. At no time during this trip did I recall hitting a pothole or curb that would have caused this. Could it have been from a previous incident? Possibly, but when I took my car to Coloradoland Tire & Service at 6600 S. Quebec, Centennial, CO, the service advisor informed me that another customer had a similar problem (name can be provided upon request) with the same type of tire. Is there a problem with these tires?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514530March 30, 2023
SERVICE BRAKES
I drove the car downhill very slowly. (Good weather, no rain or anything) The traffic light turned red and I tried to brake. However, the brake felt rock hard and the car was not slowing down. In the end I read-ended the car in front of me. No one was injured because I drove very slowly. But the car will probably be totaled.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11484490September 14, 2022
UNKNOWN OR OTHER
The sunroof in my car exploded yesterday morning as I was driving in clear weather on the open freeway. There were no other vehicles or other obstacles near the car when the incident occurred; nothing to "throw up" a rock onto the car and cause the damage as BMW says occurs often in situations like this. When the sunroof blew out, it sounded like a gun went off in my car, My dad and I were was showered with glass, and the impact was so strong it made a dent on the roof of my car.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11482088August 30, 2022
STRUCTURE:BODY
The sunroof of my 2014 BMW 328i sedan exploded while driving on a highway at 75mph. The explosion sounded like a gunshot or a truck tire exploding. Thankfully I kept control of the car and the pull shield was closed preventing a majority of the glass from raining down on me and my passenger. We did pull over to the side of the highway were a witness described the glass as exploding up and sliding down the back of the car. Glass was found in the trunk crevasse of the car and inside the vehicle. Next, we proceeded to a safe location off the freeway and found the sunroof glass to have a hole in the center. The remaining glass was protruding upwards in a convex shape. To note, I did not have cars in front me during the explosion so no direct impact from a rock or other debris. My dealership has the car for inspection and repair. A claim with my insurance has been submitted. My car had a comprehensive service in May of 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478281August 8, 2022
EXTERIOR LIGHTING
The left rear turn signal stopped working. Along with the left brake light. Currently getting the part fixed that is causing the issue. Part is being melted by something. Yes there has been warning lamps and messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477527August 4, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Left rear brake and turn lights malfunctioning -issue not fixed after changing light bulbs. Noticed that metal pins in the connector was melted and stuck into the wiring harness. Problem affects brake light and turn signal. Melting of the the metal pin in the connector housing clearly is not a wear and tear situation but a defect in manufacturing that needs to be repaired and corrected by BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461045April 17, 2022
SEAT BELTS
I was rear-ended during a traffic slowdown in freeway, while driving my 2014 BMW 328i sedan. Due to the collision, my vehicle’s safety system got invoked, which made the gear automatically go into neutral and the flashers turned on. However, my seatbelt (driver, left-front seat) unbuckled automatically. This caused me to hit the steering wheel during the accident. I didn’t suffer major injury as I had slowed down to less than 20 mph, while the vehicle hit me in the rear (which had also slowed, though didn’t stop on time/didn’t have the distance, and hence the collision). After the collision, when I checked, the socket from which the seatbelt is pulled had got loose, and the belt had a double fold in the buckle, and so it got stuck. It didn’t rollback to its place.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459956April 7, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
I went to park my mom's car. Tapped the brakes, moved up a little, tapped the brakes again-the brakes gave out and the car lunged forward at a high speed. The only reason I stopped was because a metal fence stopped me. Earlier in the day the car switched modes by itself from Sport to Economy. This is the 2nd time this has happened in this car. The first time my mom was parking in her driveway and the brakes gave out and the car lunged into her garage. This car is not safe.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459975April 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
the left brake lamp continues to come on after changing the brake lamp and checking sensor - I dont know if the light is out or its another issue the brake lamp has been working fine , the warning is incorrect Also , the added safety features installed in the car and paid 1000's extra for no longer work due 3g phase out , Bmw claimed drivers can use their phones but they will not retro fit the cars to get safety features back , they chose specific vins of this model to re-enable but not all??? The car has no space within drivers sight to mount phones for directions/navigation and any voice activation /handfree usage iis disabled along with crash notificatiions/stolen vehicle recovery . BMW made crashes far more likely in the vehicle and far more vulnerable to be stolen! BMW service dept advised to use a cell phone to get some of the lost services back which is illegal and very dangerous to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458365March 25, 2022
POWER TRAIN, ENGINE
2014 BMW 328i Xdrive, 62K miles. Routine oil change and filter change serviced at BMW dealership Feb 2022. March 2022 (<30 days later), suffered catastrophic engine failure related to camshaft oil starvation and sudden loss of power while driving on highway at 60 mph. Dealership investigation unable to determine the cause, ruled out N20 timing chain and oil pump chain issues. Neither BMW NA nor dealership would stand behind engine failure - BMW NA stated the "car is too old." Full engine replacement completed at the expense of the customer ($11K). Very disappointing that an engine would suffer catastrophic failure related to oil starvation within one month of dealership oil service with multi-point inspection. BMW F30 N20 engines have numerous reports of failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447869January 18, 2022
SERVICE BRAKES, ENGINE
While approaching a stop light I noticed that it was much harder to stop than expected. As I let up on the brake a little I started accelerating towards the car in front of me. I reapplied the brakes much hard and was able to stop the vehicle but I could tell that I was fighting the engine. I put the car into park and the engine raced up to about 4.5k. I then just hit the off button and put my hazards on. After a few seconds, I turned the car back on and the engine behaved as expected. I drove off without incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447662January 16, 2022
UNKNOWN OR OTHER
Inside door latches frequently do not open the locked doors - must use power door unlock first. This creates an unsafe situation if door needs to be unlocked quickly, under restricted mobility or if power is out following an accident or sustained sitting in car that is not running and cannot be re-started. There are two existing complaints about this issue related to this exact model and widely documented online. Since the door latch actuator on this model is shared with other models for this and many other years of similar models BMW should replace the affected actuators as a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443048December 8, 2021
ENGINE
Timing Chain Guide failure after 75k miles resulting in catastrophic engine damage. I was in heavy traffic at 60 mph when the engine began to knock loudly, just as quick the drivetrain malfunction warning came on along with the oil pressure warning light. Immediately lost power & the vehicle went into “Limp Mode” and within a 3 seconds it completely shut down causing a plethora of problems that made it a nightmare to get off of this busy highway. Vehicles were narrowly missing me & blowing their horns while I was trying to coast off of the side of the roadway. All this happened in about 20 to 25 seconds.The car has been in the garage for 6 months & a confirmation was made on the timing chain guide failure. The inlet screen to the oil pump has pieces of the broken guides stuck in it which restricted the oil flow to the entire engine. Both front & rear crankshaft bearings were seized up & spun inside the engine block. Upon inspection of the top end of the engine, indicators suggesting extreme heat resulting in damage to both camshafts, connecting rods, rocker spring retainers, rocker arms, valves, & piston rings. The VIN number of the vehicle is amongst the ones included in the Class Action Lawsuit against BMW regarding the malfunction of the timing chain guides. I still haven’t heard back from BMW’s representatives to date. My vehicle needs fixed whether it’s beyond the mileage of the extended warranty or not!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428088August 6, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2014 BMW 328I. The contact stated while driving 75 mph, the vehicle stalled as the drivetrain malfunction warning light illuminated. The contact managed to coast the vehicle to the shoulder of the roadway. The contact attempted to turn off and restart the vehicle which failed to resume normal operation. The vehicle was towed to an independent mechanic where the vehicle was diagnosed, and it was determined that the fuel feed pump and high pressure fuel pump needed to be replaced. The technician informed the contact that the fuel pump failed to provide the correct fuel level in the tank. No dealer was contacted. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 76,802
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426001July 22, 2021
ENGINE
Travelling at 45 mph, engine failed and shut off. Coasted to the side of the road. Towed vehicle on a flatbed to a BMW Dealership. Dealer inspected engine and reported a Timing Chain/Timing Chain Guide failure. Recommended I replace the engine versus repair it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421647June 21, 2021
SERVICE BRAKES, HYDRAULIC, STEERING
The contact owns a 2014 BMW 328i. The contact stated while driving at various speeds, the steering wheel locked up not allowing the contact to turn the steering wheel. The contact stated the chassis stabilization warning light was illuminated on the control panel. The vehicle was towed to a local dealer where it has yet to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 13V454000 (Service brakes, Hydraulic). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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