Audi Q5 e Complaints

64 consumer complaints on file.

#11678752August 6, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
There is an active recall. I went to the dealer to have it resolved. I was told there is no fix and not sure when there will be a resolution. That is unacceptable in my opinion. Especially when it pertains to the battery and there is a heightened risk for fire. I am reliant on having a vehicle to get to work. This concerns me deeply and should be fixed or considered a lemon based on no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656915April 26, 2025
POWER TRAIN
A transmission malfunction message displayed and vehicle lost power. This happened when ascending a hill.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650499March 25, 2025
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2021 Audi Q5 E. The contact stated that the TPMS warning light was intermittently illuminated. The vehicle was taken to the dealer on several occasions. The dealer inspected the tires while the warning light was illuminated, and the dealer informed the contact that no failure was found; however, the failure persisted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644207February 21, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
Car stops and does not allow for proper function to perform of gas or brake. Car has to be turned off and restarted. This is a safety and security concern on all roads. Car has stopped in intersection and would not drive. Therefore turning car off and restarting in live movement on street. Electrical issues as it is a hybrid but does not charge. Car will perform the opposite of requested tasks brake, suspension and electrical all have issues. Issues have been presented at service department of Audi problems still persist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640786February 5, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Audi Q5E. The contact received notification of NHTSA Campaign Number: 24V898000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639522January 30, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
An Electrical Malfunction has caused several safety issues causing the car engine to idle and have "drive system malfunction" The warning system being displays on the dashboard has show not only cooling issues but issues relating to the brakes and overall engine making the car unsafe to drive. The Audi Pre-sense system engages the brakes while driving a varies fast speeds usually while on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639342January 29, 2025
ENGINE, ELECTRICAL SYSTEM
Ecu Malfunction leading to Cooling system malfunction The car after idling more than 30 min with the A/C off has a "drive system malfunction". The warning displays on the dash and the engine runs violently rough until the car shuts itself off. The Audi has done this several times, though not while driving. This problem creates a lot of heat in the engine bay and has led to a problem in my cooling system pipes, causing multiple points of piping to burst. The coolant expansion tank also warped and leaks, as well as the upper radiator hose. The problem with safety is the car will spray coolant onto the wheel well making the brakes less effective. This problem, which seemed to arise from the car ecu overheating during idle, could cause an undesirable effect while driving, potentially leading to an accident. The other issue is that the car is overheating due to a compromised cooling system that leaks coolant fluid. This may damage the engine and other engine bay components. The warning sign and first instance i can recall the "drive system malfunction" happening was in February of last year, a month after purchase. The cooling system started leaking profusely 4 months after the first "drive system malfunction".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630184December 11, 2024
ELECTRICAL SYSTEM, ENGINE
Transmission malfunction while driving on a highway, car towed to dealer. They found codes P074700, P077700, P17F900 (TSB 2064312/6). Replaced mechatronic unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627407November 26, 2024
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2024 Audi Q5E. The contact stated while driving at approximately 35 MPH, the Lane Keep Assist erroneously corrected the steering wheel, causing the vehicle to make a drastic right turn onto a side street. The contact stated that the failure had been recurring mostly while driving near a turn lane or a side street located on the left or the right sides of the vehicle. The contact stated that there was a message advising the driver to take control of the vehicle displayed after the failure. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and the contact was advised that the failure was a known software failure. The failure mileage was 9,589.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623634November 5, 2024
UNKNOWN OR OTHER
My Audi SUV hybrid hatchback opens and closes using a "foot assist" motion detection system. I believe other car manufacturers offer similar systems on some of their SUVs. The hatchback often opens and closes without me intending it to. When the hatch is open it has often come down on me, my family and my grandkids without warning and without braking. It has hit our heads hard in coming down and it really did a number on my [XXX] grandson, causing some tears and leaving a good size bump and bruise afterwards. When I come around the back of the car to plug in the electric charger when I come home it often opens unintendedly and the opening hatch has often pinned me hard against the closed garage door. In checking I could not find anything in the manual about turning this feature off or controlling how it works. I spoke to 3 car dealerships and they all said it cant be turned off. Looking on line, there are other stories like mine of people getting hurt and also not finding any way to control the 'foot assist' feature. This may be a useful feature for some people but is an obvious safety hazard for me and others and it is surprising that there is no apparent way to disable or modify the feature. It should not be hard to do in my opinion and is long overdue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11620332October 17, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I want to report a very serious problem I had yesterday with my Audi Q5e 2024 with 5,000 miles as I’m coming home on the freeway during rush hour my car started slowing down and then came to a dead stop in the middle of the freeway not to mention the car was frozen and would not move I’m scared to drive this car at this point and lucky I was not hit from behind and killed, the vehicle had to be flat bed towed to Fletcher Jones Audi Costa Mesa after sitting on the freeway scared to death waiting for a tow truck. This must to corrected by Audi as I have never had a vehicle lock up and will not move all by its self.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617901October 3, 2024
ELECTRICAL SYSTEM
Jul 9 2024. Plug-in hybrid battery fire. Car plugged in at 11:10am with an empty battery. At 1:45pm we noticed white smoke emitting from the battery, (rear left near charge port). Immediately unplugged. Fire Department on scene, car pushed to street. Disconnected battery, observed heat and some black residue in the battery compartment, FD deemed it no longer an immediate threat, so they departed. At 3:02pm the battery ignited and quickly developed into fully involved car fire. FD returned at 3:08pm and extinguished the fire by 3:09. Filed an insurance claim. Total loss. AudiUSA has not answered phone calls, emails, messages. They assigned a rep to the incident but he has never made any contact, despite my attempts to reach him.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11611646August 29, 2024
SERVICE BRAKES
Brake Booster Brake Serví Unit faulty Making noise, took t mechanic and I was told there is a technical service bulletin on this. I called Audi of Danbury and I was told there is no recall. I was told by my mechanic it can cause car t run bad and die.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609564August 19, 2024
SERVICE BRAKES
Reporting a potentially dangerous situation related to the vehicle's braking system. This incident happened on [XXX], on [XXX] in around the Fife WA area. The vehicle is an 2021 Audi Q5 hybrid, purchased new and been taking to dealership for service for every service interval. Initially, the vehicle was in adaptive cruise control, speed set at about 60 miles per hour. Then when the vehicle comes to a congested section of the freeway, the adaptive cruise control tries to slow down the vehicle, but it is about getting close to the vehicle in front, so I manually pressed on the brake and add additional brake force to make sure the vehicle stop in time. About that moment, there were multiple messages showed on the instrument panel, I did not have time to read all of them, but for sure one of the messages said braking system malfunction, and plus the icon with the vehicle and some curve line show up. After I came to a complete stop, and all the message disappeared, (I think the at that time, the vehicle icon with curve line still on), I begin to accelerate again, but then I noticed the brake is not functioning properly. The brake was very tight, I was only going maybe 15 miles per hour at the time and still have hard time stopping. If I would have accelerated to a higher speed, I may not be able to bring the vehicle to a stop safely then. On a busy freeway, I turned on my hazard light, and I drove slowly and safely try to move to an area on the freeway where I can slowly roll the vehicle to a complete stop and I have to push the brake very hard to do so. I reset my vehicle couple of times. Then the brake appears to be working again. But the check engine light came on. Since the braking system is working again at that time, I continue my drive home. After I arrived home, I restarted my vehicle again, and the check engine light disappeared. But please investigate this situation as the safety of the drivers and others are at risk INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605760July 31, 2024
ELECTRICAL SYSTEM
* Electrical Harness. Yes - it should be available for inspection upon request * Driving 70-75 mph on [XXX] , when the car came to an abrupt de-acceleration. Alerts flashed on the dash "electrical system malfunction" and "drive system malfunction". Lost all power to the vehicle. Managed to drift across the highway to an exit ramp. Two 18 wheel transport trucks narrowly missed colliding with my vehicle. *Problem has been confirmed by the dealer. Part has to be manufactured for replacement. Not readily available. *No - the part has not been inspected other than at the dealership in N.C. *No - there were absolutely NO warning lights, alarms, messages or symptoms prior to this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590726May 25, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had three occurrences where the Automatic Emergency Braking system and Forward Collision system have been activated for no reason. In one case the Q5 braked suddenly, and the seat belts tightened to the point that it made my passengers back sore. Fortunately, no vehicle was following close behind to cause a rear end collision. I another case I was stopped at a traffic light with a car also stopped in front of me and the seat belts tightened for no reason. It was very startling. The third instance I was driving along a straight 2 lane road with no cars travelling in either direction and the AEB activated. The braking was violent. I am concerned that the AEB could activate on an interstate highway causing a serious accident. The date I used was just one occurance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590488May 23, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In several instances, my Audi Q5 has erroneously thought there was a road hazard and slammed on the brakes. It was terrifying. Luckily there were not cars close behind or they would have collided with my car. We took it to the dealer who adjusted the system they call “Pre-sense” but the car still slammed on its brakes for no reason a couple of months later.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583274April 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Audi Q5 E. The contact received notification of NHTSA Campaign Number: 23V842000 (Electrical System). The vehicle was taken to the dealer where is diagnosed that the software needed to be updated and the charging cable needed to be replaced. The contact stated that the software was updated but the charging cable was not replaced. The contact called the dealer, and it was stated that the dealer had given the replacement cable to another customer. The dealer stated that a replacement charging cable would be mailed to the contact. The vehicle was not repaired. The manufacturer was not contacted. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579722March 27, 2024
FUEL/PROPULSION SYSTEM
Gas gauge stuck. Other Audi gas sensors have been recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572738February 19, 2024
POWER TRAIN
My Transmission failed to go in forward and was racing in drive. I put it reverse and that worked but put back into drive it races then makes a bang and instantly goes into drive. I had car towed to Audi of Allentown. They initially went over vehicle couldn't find issue then it did it to them. They said it had a code for solenoid. They changed valve body and it had codes so they were in contact with Audi Hotline they had them change Mechatronic unit also and the issue was solved, They sent me video, I picked up car and gave them loaner back, I used car local after a few times then it did it again. Had car towed to Audi of Allentown again, they couldn't find issue and sent me video of car. I went to pickup vehicle and they were getting vehicle ready and it did it to them and they said they would let service know. They gave me a loaner. I've called and they haven't had vehicle do it again until today. They videoed it and sent it to Audi Hotline (engineers). There waiting on a reply from Audi. The vehicle is unsafe-- if it did it to me while entering a highway and cut out I could be hit in from rear and it would be a catastrophic accident. Or if it did this at a crosswalk that could be another issue but with pedestrians. If I get car back and it happens again then it cant be fixed and its unsafe I'll need to get a lawyer to rectify this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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