Acura TSX Complaints

685 consumer complaints on file.

#11515539April 5, 2023
SEAT BELTS
The seat belt light on the dash remains lit when the vehicle is started. I contacted the local dealer. I was advised to bring it in to be evaluated and I would be charged a service charge to fix it unless it was covered by the warranty. I was under the impression the seat belt had a lifetime warranty. I have read this is a common problem but have not been notified of a recall regarding this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513249March 22, 2023
TIRES, TIRES:SIDEWALL
215 t5r 17 Goodyear I found a large bulge in the side wall drivers front tire. Need to find out who sold the tire and its distributor / shipper. Purchased these new but I am unable to locate the receipt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512211March 16, 2023
STEERING
The Electronic Power Steering Component failed in the vehicle. No previous warning lights or problems with steering. Had just parked car returned an hour later and warning light comes on. Fortunately, I was pulling out of a parking place when the steering locked up. Vehicle was towed to Acura dealer and the service advisor stated it would be covered under 15 year extended warranty then called parts to locate part to be replaced. I was called the next morning and told vehicle would be ready by end of day, but a few hours later surprisingly, I was informed the part (Power steering rack) was not covered and the cost would be $3,400. To add insult to injury was offered to have sales appraise my car so they could fix and resell!!! I only have 38,500 miles on my 2012 vehicle and now my vehicle is just sitting. This is a real issue there definitely should be a recall for this. I see numerous complaints regarding this, please investigate this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497194December 13, 2022
POWER TRAIN
On acceleration. the car would shudder and there was a loud grinding coming from the front of the car. After inspection by the dealer the front 2 axles had to be replaced. The car has only been driven 70K miles. This posed dangerous driving and control issues on the Interstate. Cost of repair was $3600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489548October 17, 2022
SEATS
Had just picked up my car from being repaired from an accident and was just driving along and I turned the seat heater on and I started seeing smoke coming from under me and was getting hot so I pulled over and found my seat was on fire ,I was 9 months pregnant at the time and feared for me and my soon to be child's life. I called the fire department where they put the fire out for me.I had it then sent to Acura to check it and they are telling me this is my fault and are charging me $319 for looking at it.I feel that this was a faulty part and is a danger to me, It is currently at the collision repair center which I took it back to and refuse to drive because I am very scared to drive it now. Seems to be a seat heater issue.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11487342September 30, 2022
ELECTRICAL SYSTEM, ENGINE
Every day I. The morning, the car would not start even though the battery is new and the car is driven everyday and mechanics can not find the problem and it passes all tests when checked for problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480897August 23, 2022
ENGINE
For about a year or more, On cold start,(3-6+ hours of engine rest) rattle occurs for a brief period of time (usually 1-2 seconds) then ceases. TSB 09-010 is associated with various Honda models up to 2012, but does not include Acura. Car delivers no DTCs for this issue currently. Have not had the vehicle inspected by the dealer for this issue. Following the TSB, the symptom is the same. Replacement of VTC ACTUATOR will happen shortly, in which the part can be available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478437August 9, 2022
STEERING:ELECTRIC POWER ASSIST SYSTEM
EPS, electronic power steering module failure. "Check power steering system"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476850August 1, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2004 Acura TSX. The contact stated while the vehicle was at a standstill, the vehicle would accelerate independently and he was unable to control the vehicle. The contact took the vehicle to the local dealer but they were unable to duplicate the failure. The contact stated on 7/29/2022 while depressing the accelerator pedal, he lost control of the vehicle again. The contact knocked down a slim pole before depressing the brake pedal and shifting gears into Park to stop the vehicle. The contact stated no warning light was illuminated. The air bags did not deploy. The contact did not notify the police. The contact stated no one was injured nor sought medical attention. The contact was able to continue driving to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470163June 21, 2022
Chest Clip, Buckle, Harness
After the harness is clipped in place and tightened as directed, you can pull the straps forward (including my 3yo child was able to do this) and loosen the straps of the harness without pressing on the release button. The harness pulls loose and will not stay locked in place. I also tried to simulate impact with a sudden and strong pull on the harness to see if it would lock in that situation and it does not. If we had been in an accident using this car seat, my child could have been seriously injured because the harness would have failed to lock. We purchased this in Sept 2019 and just noticed this occurring now but unclear if we just didn't realize it before or if the harness just failed now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469848June 17, 2022
STRUCTURE:BODY
Paint has pealed away, exposing the metal on the body which is starting to rust. The major areas are on top of hood, roof and top of trunk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467219June 2, 2022
STEERING
The power steering alert light suddenly when I drive my friend on the road. Turning the steering wheel becomes very difficult. I rushed over to the lawn by the side of the road and luckily there was no one and no trees. Fortunately, no accident happened, and no one was hurt, but I am very worried and scared about driving this car again!!!!!! Recall this car !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464564May 13, 2022
STEERING
Power steering rack and pinion leaked and was replaced with an Acura remanufactured part. A few years later it is leaking again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463793May 8, 2022
POWER TRAIN
Rack in pinion leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457074March 17, 2022
POWER TRAIN, ELECTRICAL SYSTEM, STEERING
was leaving my and steering wheel locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451677February 12, 2022
STEERING
I was driving my car home on 2/4/22 and the indicator light (check power steering system!) starting flashing and my steering was extremely hard to turn. I had to pullover in a parking lot and turned off the engine for a few minutes and the indicator light turned off and I was able to drive home. On 2/11, I was trying to pullout of my driveway and the indicator light went on again and I was unable to move the steering wheel. I turned off the engine and I tried again the next day and this time, the light remained on. I will need to tow the car to the dealership or mechanic to have it diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448439January 22, 2022
SERVICE BRAKES
I purchased new 2012, for the first time after 10 years, the car is unsafe, brake pedal becomes hard after start up cold - noticed if outside weather between 30-25 degrees brake pedal becomes hard for the first 2-3 times and car will not stop, if the weather below 16 degrees it will take 9-10 times - if you push and pump the brake pedal the brake pedal power comes back to normal but not the first or 2nd time and also has something to do with weather. car was purchased in VIRGINIA and stayed in VIRGINIA last 10 years and this is the FIRST winter this happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447114January 11, 2022
POWER TRAIN
I HAVE A 2004 ACURA TSX I PURCHASED FROM THE ORIGINAL OWNER BACK ON MAY OF 2018 WITH 55000 ORIGINAL MILES. THE CAR RUNS LIKE NEW IT WAS WELL TAKEN CARE OF WITH THE ORIGINAL OWNER ALL SERVICES AND INSPECTIONS WERE UP TO DATE AS/ CARFAX REPORT. THE CAR SINCE I'VE OWNED I PUT 19000 MILES WITH ALL SERVICE AND INSPECTIONS UP TO DATE SO THE VEHICLE HAS NOW 74000 MILES. 3 WEEKS AGO THE AUTOMATIC TRANSMISSION STARTED TO SHIFT ROUGH. THE FLUIDS AND FILTER WERE REPLACED AT 60000 MILES SO ITS NOT THE FLUID THATS DIRTY. I TOOK IT TO 3 DIFFERENT MECHANICS INCLUDING MY STATE INSPECTION MECHANIC AND THEY TOLD ME THE TRANSMISSION NEEDS TO BE REPLACED BECAUSE IT'S STARTING TO GO BAD. I WAS ALSO TOLD THESE TRANSMISSIONS CAME FAULTY IN A LOT OF HONDA CARS AND HONDA WAS TO REPLACE THEM AT NO COST. MY QUESTION IS IF MY CAR FALLS INTO THIS WARRANTY ISSUE BECAUSE I KNOW THE YEAR OF CAR IS OLD BUT THE CAR LOOKS AND RUNS LIKE NEW. PLEASE LET ME KNOW WHAT CAN BE DONE TO SOLVE THIS MATTER MAYBE THERE IS A RECALL THAT I'M NOT AWARE OF AND MAYBE IT CAN BE REPAIRED THRU THE MANUFACTURER SINCE THIS IS A VERY EXPENSIVE AND COSTLY ISSUE TO TAKE CARE OF ON MY OWN. I CAN BE REACHED AT [XXX] IF YOU NEED FURTHER INFORMATION THANK YOU. [XXX] (OWNER) INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446543January 6, 2022
SEAT BELTS
It is my understanding that the seatbelt on my vehicle is 100% covered under lifetime warranty. However, my airbag light is on and remains on due to a sensor failure in the driver's side seatbelt buckle and the tensioner. I went to the Acura dealer in Chantilly, VA to have repaired and was informed by the Service Manager (Kyle C.) that Acura was only going to pay 50%, which was unacceptable as it is a lifetime warranty part (seatbelt). As this is a significant safety issue, I was not able to pass a state safety inspection due to the issue and was informed by the inspector that it should be covered by the dealer. As the sensor failure causes the airbag system light and therefore the possibility that the system would NOT work if in an accident, this is a MAJOR safety issue and the response from ACURA/DEALER is unacceptable. This issue is a well documented problem among owners of this vehicle as well as the improper responses from Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442376December 2, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This vehicle was taken in for a recall for a corrosive ECM. 1 hour prior to taking this vehicle in my assigned service writer gave me a call, your vehicle is ready for pick up. I was advised due to their visual inspection of the ECM( Electronic control module)(electrical computer) not having corrosion, they will not change the unit but they have decided to replace the cover on the unit. I've filed a concerning complaint to Acura headquarters due to my knowledge of cars to have it on file what was told to me before receiving the vehicle. Due to my knowledge a faulty ECM can trigger numerous faults within the vehicles performance.Prior to bringing the vehicle to the dealership, I've been experiencing heavy misfires, poor radio connection, no interior lights and triggered headlights. I've replaced the necessary mechanics that would normal be the cause of these issues and the problem was still existing. The last option was the ECM,which fueled my search of a recall on these models for a faulty ECM. A few weeks later I've contacted another dealership in hopes they would take care of the problem, the representative was polite and reassured me the recall was suppose to be replaced with a new unit under manufacturer policy. However this could not be done because the previous dealer has marked the vehicle as a completed task. So I filed another complaint and have not received any further notice regarding my concern. A few weeks later I had the vehicle diagnosed and realized the ECM was never replaced nor removed out of the vehicle for inspection. Pictures and video where taken of this unit,as you can see the build up of dirt and dust from its original installment back in 2004. Later reading the review of that specific dealership, I've learned their has been numerous complaints regarding poor service at that locations service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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