Acura TLX Complaints (2017)

71 consumer complaints on file.

#11497210December 13, 2022
ELECTRICAL SYSTEM
Alarm system goes off randomly. Alarm does not “beep” when you press the key fob. Hood latch sensor is the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468113June 8, 2022
ENGINE
Auto Stop/Start feature fails to restart vehicle, rendering vehicle inoperable. Powering off the vehicle and then powering up the vehicle thus far has restarted everything, much to the frustration of myself and the drivers behind me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468126June 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2017 Acura TLX. The contact stated that since purchasing the vehicle, the vehicle experienced stalling failures without warning. The contact was able to restart the vehicle. Additionally, the contact also stated that she turned off the auto start option. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The contact replaced the battery but continued to experience the failure. The manufacturer had not been informed of the failure. The failure mileage was 15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468073June 7, 2022
POWER TRAIN, UNKNOWN OR OTHER
Auto start-stop system failed on several occasions, the car shut itself down Since then every time I start the cat I disable it. Transmission feels clunky, there is kick to it between 2nd and 3rd gear, many complaints found on the web. Bought the car with 16xxx miles 2 years old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458757March 29, 2022
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
These lights just came on Emissions system problem and Electric parking brake problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438740October 30, 2021
ENGINE
I have been stopped by traffic or stop light when I put my foot on the gas to start up, the car stalls. The whole dashboard is lights up and I have to try several times to get engine started. This is very scary.... I took the car to dealership. After 4 hours at the dealership and $155, my car is stalling again. I am scared I could get hurt in this car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438693October 29, 2021
SERVICE BRAKES
Rear rotors warped after only about 15000 miles. Calipers failed early too. This causes the vehicle to shake very hard when braking, and creates an unsafe condition. Competent mechanics have inspected the vehicle and confirmed this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419305June 2, 2021
ENGINE
Car stalled while in traffic line with Auto idle engaged. Took foot off brake to move forward and car stalled. Unable to restart car after the stall. Had to be towed to Honda dealership, they assessed it was an alternator issue. Alternator replaced car starts normally. Drove car for approximately 30 min and had turned off the Auto idle feature. Car stalled again after sitting in traffic and trying to move ahead. This time car restarted without issue. No warnings or messages on that I noticed. Have read many forums that describe similar issues to Honda and Acura's
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387415January 10, 2021
ELECTRICAL SYSTEM, POWER TRAIN
AFTER COMPLETING GROCERY SHOPPING IN WALMART I RETUNED TO MY PARKED VEHICLE IN THE PARKING LOT AND, TO MY HORROR THE CERTIFIED PREOWNED 2017 ACURA TLX THAT I JUST TOOK DELIVERY ON 12/23/20 WOULD NOT START. GOT ROADSIDE ASSISTANCE FOR JUMP START, CAR STARTED BUT COULD NOT PUT IN REVERSE, DRIVE, OR NEUTRAL. DASH PANEL WAS LIT UP WITH MULTIPLE WARNINGS INDICATED. THIS HAPPENED ON A SUNDAY SO HAD TO HAVE VEHICLE TOWED TO MY RESIDENCE A MILE AWAY BECAUSE DEALERSHIP WHERE I BOUGHT THE VEHICLE WAS NOT OPENED FOR ME TO TOW THERE. DISGUSTINGLY I DID NOT MAKE A FULL MONTH FROM DELIVERY DATE BEFORE THIS HAPPENED. I WAS FORCED TO TOW THE VEHICLE TO MY RESIDENCE A MILE AWAY, DID NOT WANT TO LEAVE OVERNIGHT IN THE PARKING LOT FOR OBVIOUS REASONS. IN FACT, COULD NOT EVEN LOCK THE VEHICLE. HAVING THE VEHICLE TOWED TO THE DEALERSHIP TOMORROW TO TRY TO FIND OUT WHAT THE PROBLEM IS. HOPEFULLY GET A PERMANENT FIX. UNFORTUNATELY I HAVE UNCOVERED MULTIPLE INSTANCES ON THE INTERNET DESCRIBING THIS VERY SAME ISSUE THAT HAD I KNOWN PRIOR TO MAKING THE PURCHASE I WOULD HAVE GIVEN STRONG CONSIDERATIONS TO "NOT" BUYING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373534November 6, 2020
STRUCTURE:BODY, SERVICE BRAKES, SEATS
1 19UUB1F35HA002191
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361942September 30, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
STARTED MY CAR AFTER WORK TO ALMOST ALL MY DASH LIGHTS ON LIKE PARK, EMISSIONS CONTROL, STABILITY CONTROL, LANE DEPARTURE WITH AN EXCLAMATION MARK BESIDE IT, ELECTRIC PARKING BRAKE PROBLEM, HILL START ASSIST PROBLEM BRAKE HOLD SYSTEM PROBLEM VEHICLE STABILITY ASSIST PERTINENT AND CHECK ENGINE LIGHT ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355504September 17, 2020
FUEL/PROPULSION SYSTEM
I BOUGHT MY ACURA ABOUT 3 MONTHS AGO BUT SAW THEY HAD SOME RECALLS ON OVER 400K OF THESE VEHICLES WITH FUEL ISSUES! IS THIS GOING TO BE AN ISSUE FOR ME LATER WITH THIS VEHICLE? RIGHT NOW MY VEHICLE IS FINE THOUGH, JUST WANTED IT TO BE KNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352219August 31, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2017 ACURA TLX. THE CONTACT STATED THAT THE INSTRUMENT PANEL ILLUMINATED, INDICATING THAT THE FRONT PASSENGER'S SIDE DOOR WAS OPEN EVEN THOUGH THE DOOR WAS SECURELY LOCKED. THE AUDIBLE CHIME WAS HEARD AND THE VANITY LIGHT AND INTERIOR LIGHT WERE ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE DRIVING AND WHILE PARKED. THE CONTACT OPENED AND CLOSED THE DOORS HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS TAKEN TO PHIL SMITH ACURA (940 N FEDERAL HWY, POMPANO BEACH, FL 33062), AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO LOCATE THE CAUSE FOR THE FAILURE. THE MECHANIC HAD REPLACED THE RUBBER LATCH ON THE PASSENGER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 48,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351388August 26, 2020
POWER TRAIN
JERKING FROM TRANSMISSION. WHEN A STOP AND GO MOTION IT FEELS LIKE GETTING REAR ENDED. MY TRANSMISSION IS AUTOMATIC AND WHEN DOING A QUICK STOP AND GO THE JERK AND ACCELERATION FEEL LIKE I WAS DRIVING MANUAL TRANSMISSION VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342341July 30, 2020
ELECTRICAL SYSTEM, POWER TRAIN
ON THE INTERSTATE GOING 75 MPH, CARS THROWS ITSELF INTO NEUTRAL AND COMPLETELY LOSES POWER. WARNING LIGHTS COME ON SAYING THERE IS A PROBLEM WITH THE TRANSMISSION, ELECTRIC BRAKE, AND EMISSION SYSTEM. CAR COAST TO THE SIDE OF THE ROAD AND IS COMPLETELY DEAD, BUT DASHBOARD LIGHTS ARE ON. CAR IS LOCKED IN NEUTRAL AND CANNOT BE SHIFTED. SAT WAITING FOR A TOW FOR 30 MINUTES, CARS CAN NOW BE TURNED OFF, THEN RESTARTED AND SUDDENLY IT CAN BE DRIVEN AGAIN. VERY DANGEROUS AND I WAS NOT HAPPY WITH DEALERS EXPLANATION AS TO WHAT CAUSED PROBLEM. FIRST THEY SAID IT FUEL PUMP, THEN A SOFTWARE ISSUE. SINCE I BROUGHT IT TO DEALER, TRANSMISSION NOW DOES NOT SEEM TO SHIFT PROPERLY, ITS VERY JERKY. THE CAR IS VERY DANGEROUS TO TAKE ON THE INTERSTATE. THIS ALL HAPPENED WHEN IT WAS 90 DEGREES OUTSIDE, A VERY HOT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328479June 12, 2020
ENGINE
TL* THE CONTACT OWNS A 2017 ACURA TLX. THE CONTACT STATED THAT AFTER DEPRESSING THE BRAKE PEDAL, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED NUMEROUS TIMES WHILE THE VEHICLE WAS IDLING. THE VEHICLE WAS TAKEN TO FIRST ACURA SALES (16 HIGHLAND AVE, SEEKONK, MA 02771) HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO SPEEDCRAFT ACURA (883 QUAKER LN, WEST WARWICK, RI 02893, (401)304-3100) HOWEVER, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258161September 25, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WITH THE VEHICLE AUTO STOP FUNCTION ENGAGED (WHICH IS ALWAYS ENGAGED WHEN STARTING YOUR DRIVE, CAN'T BE DISABLED AUTOMATICALLY) AND YOU COME TO A STOP, THE ENGINE WILL AUTO STOP. WHEN THIS HAPPENS, AND SIMULTANEOUSLY YOU NEED TO RESUME DRIVING, THE SYSTEM WILL GENERATE A 61-12 ERROR, FLASH WARNINGS ABOUT THE BRAKE SYSTEM AND STABILITY CONTROL SYSTEM POSSIBLY NOT WORKING AND ENGAGE THE PARKING BRAKE. THIS MEANS THAT YOU ARE STUCK WHERE YOU ARE UNTIL YOU GATHER YOUR WITS AND DISENGAGE THE PARKING BRAKE. WHEN THIS HAPPENS IN AN INTERSECTION, PARTICULARLY WHEN YOU HAVE TO UNEXPECTEDLY STOP AND TRY TO HURRY ON THRU YOU CAN GET CAUGHT IN ONCOMING TRAFFIC, HAS HAPPENED TWICE! THE CAR HAS BEEN SEEN BY ACURA 11 TIMES AND VARIOUS COMPONENTS WERE REPLACED. NOW THEY ARE SAYING THAT THIS ACTIVITY IS ACTUALLY NORMAL AND TO AVOID THIS SITUATION, ALWAYS MANUALLY DISENGAGE THE AUTO STOP FUNCTION. 1. THIS IS TOO EASY TO FORGET, HUMANS DON'T ALWAYS REMEMBER AND 2. DOING SO LIGHTS UP A VERY IRRITATING AMBER WARNING LIGHT. THIS "NORMAL" OPERATION IS HAZARDOUS! THIS HAS BEEN GOING ON FROM 2,000 MILES TO MY CURRENT 36,000 MILES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246059August 23, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
IN 2017 I HAD THE CAR LOSE THROTTLE POWER WHEN PRESSING THE GAS PEDAL AND EVERY LIGHT IN THE CAR BEGAN TO FLASH. I LET OFF THE PEDAL SEVERAL TIMES AND TRIED ACCELERATING AGAIN AND THIS DID NOT WORK. I PULLED OVER TO THE SIDE, PUT THE CAR IN PARK AND TURNED IT OFF. AFTER ABOUT 15 MINUTES OR SO OF TRYING THE CAR FINALLY STARTED. BUT THE CHECK ENGINE LIGHT WAS STILL ON AND SO WAS THE WARNING OF "EMISSIONS SYSTEM PROBLEM" AND "EMERGENCY PARKING BREAK PROBLEM". THE NEXT DAY I DROPPED THE CAR OFF AT ACURA. THEY CALLED THE NEXT DAY AND TOLD ME THE CAR HAD MALFUNCTIONED AND TRIPPED THE SENSORS BUT THEY CLEARED THE CODES AND EVERYTHING WAS FINE. THEY ALSO TRIED TO BLAME MY LENGTHY ROADTRIP FOR THE MALFUNCTION. WHEN YOU SPEND 40,000 DOLLARS ON A CAR THAT HAS 6,000 MILES ON IT YOU DO NOT EXPECT A "MALFUNCTION" BUT I ACCEPTED THE RESULT AND WALKED AWAY. IN 2018 IT HAPPENED AGAIN. THE LIGHTS BEGAN TO FLASH AND I LOST ALL THROTTLE RESPONE. BUT SUDDENLY THE CAR DOWNSHIFTED INTO 4TH GEAR(GOING 60MPH) AND WAS SITTING AT ABOUT 4500 RPMS AND I WAS UNABLE TO SHIFT BUT REGAINED THROTTLE RESPONSE SO I PULLED OVER. I ALLOWED THE CAR TO SIT FOR ABOUT 15 MINUTES AND THE CAR STARTED WITH NO PROBLEMS. I DID NOT TAKE THE CAR TO THE DEALER THIS TIME BECAUSE ALL OF THE LIGHTS HAD CLEARED OVERNIGHT. IN JUNE 2019 THIS HAD HAPPENED AGAIN FOR THE LAST TIME AND I TOOK THE CAR STRAIGHT BACK TO ACURA AND TOLD THEM TO FIGURE IT OUT. THEY CALLED ME 2 DAYS LATER AND TOLD ME THEY HAD TO UPDATE MY TRANSMISSION CONTROL MODULE. THAT WAS COVERED UNDER WARRANTY AND SAID THEY FIXED IT. SO I ASSUMED THE PROBLEM WAS FIXED AND I WAS EXTREMELY HAPPY. BUT NOW JUST THE OTHER DAY AUGUST 19TH 2019 THE THROTTLE LOST COMPLETE POWER AGAIN EXCEPT THIS TIME NO LIGHTS CAME ON. I PULLED OVER TO THE SIDE TURNED THE CAR OFF AND BACK ON WITH NO ISSUES. COULD YOU PLEASE HELP WITH THIS MATTER. THANK YOU VERY MUCH FOR YOU TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245861August 22, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE WAS TRAVELING AT APPROXIMATELY 60MPH ON THE HIGHWAY WHEN THE ENGINE SUDDENLY REVVED TO THE REDLINE. A 'TRANSMISSION TOO HOT' NOTIFICATION CAME UP ON THE SPEEDOMETER DISPLAY. VEHICLE HAD NO POWER AND WAS UNABLE TO ACCELERATE. VEHICLE KEPT REVVING UNTIL IT WAS PULLED TO THE SIDE AND SHUT DOWN. AFTER THAT, WE WERE UNABLE TO START THE VEHICLE. CAR WAS TOWED TO A REPAIR SHOP AND WAS DIAGNOSED. LATER, THEY TOOK OUT THE ENGINE AND CONFIRMED THAT THE FLYWHEEL HAD BEEN SHEARED OFF. VEHICLE IS NOT UNDER WARRANTY, SO ACURA REFUSED TO TAKE ANY RESPONSIBILITY, ALTHOUGH THIS IS CLEARLY A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220418June 16, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
VEHICLE WAS IN MOTION ON A HIGHWAY IN VERY HEAVY TRAFFIC WHEN BRAKES WERE EMPLOYED AND VEHICLE DID NOT STOP BUT GRINDER FORWARD, HITTING THE CAR IN FRONT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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