2021 Toyota Coolant Leak Customer Support Program 24TE04

Toyota has initiated Customer Support Program (CSP) 24TE04 to address a specific condition in several of its models, including the 2021 Toyota Camry. This program focuses on a potential engine coolant leak that can originate from the flow shut-off valve, which may lead to noticeable symptoms for vehicle owners.

Symptoms of a Coolant Leak

Owners of affected Toyota vehicles, such as the 2021 Toyota Camry, may experience certain indicators if their vehicle is affected by this coolant leak. The primary symptoms include:

• A "Maintenance Required" message displayed on the instrument cluster.
• The vehicle's air conditioning (A/C) system not functioning normally.

These symptoms suggest that a small engine coolant leak might be occurring from the flow shut-off valve, allowing coolant to drip onto other parts of the vehicle.

Affected Components

The Customer Support Program 24TE04 specifically targets components related to the engine cooling system. The parts identified as potentially leaking include:

• The flow shut-off valve.
• The Water Valve.
• The Hose Assy, Water-Bypass.

If a Toyota Camry coolant leak is verified and traced to one of these components, it will be addressed under the terms of this program.

Customer Support Program 24TE04 Details

This program covers approximately 2,384,700 vehicles in the U.S., spanning multiple Toyota and Lexus models from model years 2018-2021. Toyota will begin notifying owners by first-class mail starting in late December 2024.

The coverage for this condition is split into two phases:

• Primary Coverage: This phase extends until November 30, 2025, regardless of the vehicle's mileage.
• Secondary Coverage: Following the primary coverage, this applies for 10 years from the vehicle's date of first use or 100,000 miles, whichever occurs first.

This program applies only to work performed at an authorized Toyota dealership and is subject to the terms and conditions outlined in the New Vehicle Limited Warranty Section of the Owner's Warranty Information booklet. Damage resulting from abuse, accidents, theft, or vandalism is not covered.

What Owners Should Do

If you own an affected vehicle, such as a 2021 Toyota Camry, and experience symptoms like a "Maintenance Required" message or A/C issues, you should contact your local authorized Toyota dealership for diagnosis. If the condition is verified as being covered by CSP 24TE04, the dealer will replace the flow shut-off valve with a new one at no charge to you.

The repair procedure is estimated to take approximately 2 hours. However, the actual time your vehicle needs to be at the dealership may vary depending on their schedule.

Important Warnings for Owners

Owners should be aware of specific conditions related to this program:

• Diagnostic Fees: If your vehicle is diagnosed and the condition is found not to be covered by Customer Support Program 24TE04, you may be responsible for the initial diagnostic fees and any subsequent repair costs.
• Program Scope: This program only applies to vehicles that have already exhibited the described condition. If your vehicle has not shown symptoms of a Toyota Camry coolant leak, the repair will not be performed. Toyota advises owners who have not experienced the condition to retain the information sheet from their owner letter in their Owner's Warranty Information Booklet for future reference.

If you have questions or concerns, you can contact the Toyota Brand Engagement Center at 1-800-331-4331, Monday through Friday, 8:00 am to 8:00 pm, and Saturday 9:00 am to 7:00 pm Eastern Time.

NHTSA ID: 11012725