Service-Bulletin

2021-2022 Toyota Connectivity Issues TSB

Toyota has released a Technical Service Bulletin (TSB) for various 2021-2022 models, including the 2021 TOYOTA Camry, to address common connectivity problems. These issues range from Diagnostic Trouble Code (DTC) B15A804 to an inoperative Toyota App, persistent SOS LED, and remote service…

Byeditor david chen2021 Toyota Camry
2021 TOYOTA Camry — 2021 TOYOTA Camry manufacturer_communication
Editorial illustration generated for this article.
B15A804TSB 10224104Red SOS LED stays on after bulb checkToyota App does not accept the activation codeToyota App is inoperativeToyota App shows an error 42 when trying to execute a commandUnable to remote start the vehicle with the key fobUnable to subscribe to remote servicesUnable to activate Wi-FiDepleted 12V vehicle battery when in IG-OFF
Toyota Avalon
2021–2022
Toyota Camry
2022
Toyota Corolla
2021–2022
Toyota RAV4
2021–2022
Toyota Venza
2021–2022

Symptoms

Owners of certain 2021-2022 Toyota models, including the 2021 TOYOTA Camry manufacturer_communication, may experience various connectivity and system malfunctions. These can include a persistent "Red SOS LED stays on after bulb check" or a completely "Toyota App is inoperative."

Other reported symptoms include the "Toyota App does not accept the activation code" or displaying "error 42 when trying to execute a command." Owners might also find themselves "Unable to remote start the vehicle with the key fob," "Unable to subscribe to remote services," or "Unable to activate Wi-Fi." In some cases, the "SOS call center does not receive the vehicle's location in a timely manner," or the "Destination Assist is inoperative." A more severe symptom is a "Depleted 12V vehicle battery when in IG-OFF," and some vehicles may be "Unable to reconnect out of network."

Fault Codes / DTCs

The primary diagnostic trouble code associated with these connectivity issues is:

Code Description
B15A804 Data Communication Module (DCM) Malfunction

This DTC B15A804 indicates a problem with the vehicle's Data Communication Module, which is central to many of the reported symptoms.

Repair Procedure Summary

Toyota has issued a Technical Service Bulletin (TSB) to address these conditions. The recommended repair involves performing a Data Communication Module (DCM) reset followed by a firmware update. This procedure aims to resolve the underlying software and communication issues within the DCM that lead to the various symptoms and the B15A804 fault code.

Owner Action

If you are experiencing any of the described connectivity problems with your 2021-2022 Toyota vehicle, such as an inoperative Toyota App or the "Red SOS LED stays on after bulb check," you should contact your authorized Toyota dealership. Inform them of the symptoms you are observing and mention the potential need for a DCM reset and firmware update as outlined in this manufacturer communication. This service should resolve the issues, including those affecting the 2021 TOYOTA Camry manufacturer_communication.


Source: NHTSA ID: 10224104

Frequently Asked Questions

What does DTC B15A804 mean for my Toyota?
DTC B15A804 indicates a malfunction in your vehicle's Data Communication Module (DCM), which can lead to various connectivity issues and problems with features like the Toyota App and SOS services.
My Toyota App shows "error 42." What should I do?
An "error 42" message on your Toyota App is a known symptom addressed by a Toyota TSB. It's recommended to visit your dealership for a DCM reset and firmware update.
Will a DCM firmware update fix my "Red SOS LED stays on after bulb check" issue?
Yes, if your vehicle is affected by the TSB, a DCM reset and firmware update are specifically designed to resolve issues like the persistent "Red SOS LED stays on after bulb check."
Which Toyota models are affected by these connectivity issues?
This TSB applies to certain 2021-2022 Toyota Camry, Camry Hybrid, Corolla Hatchback, RAV4, RAV4 Hybrid, Avalon, Avalon Hybrid, Corolla, Corolla Hybrid, Sienna Hybrid, and Venza Hybrid vehicles.

Weitere Revisionen dieses TSB

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