2022-2025 Honda Rearview Mirror Bracket Loose

Background to the Investigation

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort regarding a specific issue affecting certain 2022-2025 Honda Accord, Civic, and Odyssey vehicles. The company is investigating customer complaints concerning a Honda rearview mirror bracket loose or detached condition, where the rearview mirror bracket/slug has separated from the windshield. This proactive step aims to gather more information and parts to better understand the underlying cause of this condition before any repair attempts are made.

This communication, identified as NHTSA ID 11021955, is specifically directed to Honda dealership personnel. It outlines the criteria for identifying affected vehicles and the process for collecting necessary information and parts.

Symptoms

Owners of affected vehicles may observe that their rearview mirror bracket/slug is loose or has completely detached from the windshield. This condition directly impacts the rearview mirror's stability and functionality.

Qualifying Conditions for Data Collection

AHM is interested in collecting data and parts only from vehicles that meet specific requirements. Your vehicle must satisfy all the following conditions to qualify for this program:

• Manufacturing Date: For all models, the vehicle's manufactured date, found on the driver's door jamb, must be AFTER December 2022.
• Rearview Mirror Condition: The "Rearview mirror BRACKET/SLUG MUST be loose or detached from the windshield." Technicians are required to capture one photo of the loose or detached rearview mirror condition.
• Windshield Damage: Cracks and chips on the windshield are acceptable, provided the rearview mirror bracket is loose or detached.
• Windshield Replacement: Any previous replacement of the windshield must have been performed using a genuine Honda part.
• Collision History: The vehicle must not have been involved in a collision.
• Prior Repair Attempts: No repair should have been attempted for this specific issue during the current service visit.

Important Warnings

If your vehicle meets the qualifying conditions, it is crucial to follow Honda's instructions carefully. Technicians are explicitly advised to "do NOT remove any parts, including the housing" of the rearview mirror bracket during the initial assessment. Furthermore, vehicles will only be considered if "No repair has been attempted for this issue during the current visit."

What Owners Should Do

If you own a 2022-2025 Honda Accord, Civic, or Odyssey and are experiencing a Honda rearview mirror bracket loose or detached condition, and your vehicle meets the qualifying criteria listed above, you should contact your local authorized Honda dealership. The dealership's Technical Information & Support (TIS) team will need to record specific vehicle information and provide further instructions.

When contacting your dealer, be prepared to provide the following information:

• Model Year (e.g., 2025)
• Model Name (e.g., Accord)
• A description of the issue (e.g., Brake Judder, or in this case, "Honda rearview mirror bracket loose")
• Your Vehicle Identification Number (VIN)

Additionally, the dealership will require your Dealer Number, name, best phone number, current mileage, confirmation that your vehicle meets all six qualifiers, and one photo of the rearview mirror condition. They may also request the DPTS#.

As an incentive for technicians, AHM offers a VISA gift card to those who identify and report a qualifying vehicle that is accepted into the data collection program.

NHTSA ID 11021955