2024 Honda Civic Passenger Side Rear Window Inop

What Honda is Investigating

American Honda Motor Co., Inc. (AHM) has initiated a special investigation into a customer complaint affecting certain 2024 Honda Civic vehicles. The focus of this inquiry is the "passenger side rear window inop" condition, where the passenger side rear window fails to operate from both the driver's master switch and its own individual switch.

To thoroughly understand the root cause of this specific issue, AHM is actively seeking to collect parts from affected vehicles. This proactive approach aims to gather critical components before any repair attempts are made, ensuring that the original failure state can be properly analyzed.

Symptoms and Conditions for Participation

Honda is specifically interested in 2024 Honda Civic vehicles that meet a precise set of criteria for their parts collection program. If your vehicle exhibits the "Honda Civic window inop" condition, it must meet the following qualifiers:

• The vehicle's manufactured date, found on the driver's door jamb, must be AFTER August 2023.
• The passenger side rear window inoperative condition must be constant, not intermittent.
• Video Request: Before any repair, the door panel should be gently removed. A video must be captured showing the window switch being toggled up and down, with no window movement. The video should also include comments on whether a motor sound can be heard and if the motor feels warm.
• Conditions such as window noise or slow window operation alone, without the window being completely inoperative, are not accepted for this program.
• Vehicles that have had a previous replacement of the window regulator are accepted.
• No repair attempts should have been made for this specific issue during the current service visit.

Important Owner Information

This communication, identified as NHTSA ID 11009198, is primarily directed to Honda dealership personnel. It emphasizes a "PRIORITY/ACTION REQUIRED" status, indicating the urgency for dealers to identify and report qualifying vehicles. Owners should be aware that if their 2024 Honda Civic experiences the "passenger side rear window inop" issue and meets the specified criteria, their dealership may be contacted by Honda's Technical Information & Support (TIS) group.

The goal is to collect specific parts to aid in understanding the underlying cause of the problem. This means that for qualifying vehicles, a repair might be delayed while Honda collects the necessary components for analysis. It is crucial that no repair is attempted on the window issue before Honda's TIS group provides instructions.

How to Report Your Vehicle

If your 2024 Honda Civic meets the specific qualifiers for the "Honda Civic window inop" condition, your dealership should contact Honda's Technical Information & Support (TIS). Dealers are instructed to email TIS at [email protected] or call 800-880-1072 (Monday-Friday, 7 AM - 5 PM PST).

The email should include the following information in the title:

• Model Year (e.g., 2024)
• Model Name (e.g., Civic)
• Issue (e.g., Passenger side rear window inop)
• Vehicle Identification Number (VIN)

The email body should contain:

• Dealer Number
• Your Name
• Best Phone Number to be reached
• Current Mileage
• Confirmation that the vehicle meets qualifiers #1-#5
• Attached video
• DPTS#

Incentive for Participation

As a gesture of appreciation for their assistance in this investigation, Honda will provide a VISA gift card to dealer technicians who successfully identify and report a qualifying vehicle that is accepted for the Dealer Visit/Parts Collection/Info Collection program. This incentive encourages accurate identification and reporting of the "Honda Civic window inop" issue.

Source: NHTSA ID 11009198