2022 Honda Civic Speaker Distortion Info Request

American Honda Motor Co., Inc. (AHM) has issued a manufacturer communication to its service managers and advisors regarding an ongoing investigation into speaker issues affecting certain 2022 Honda Civic models. This communication, identified as NHTSA ID 10232242, is a "Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)" aimed at gathering crucial data to understand the root cause of customer complaints before any repair attempts are made. This proactive step by AHM highlights their commitment to addressing potential quality concerns in the 2022 Honda Civic lineup.

Symptoms

Owners of affected 2022 Honda Civic vehicles may experience issues where the "speaker sound distorted or no sound." This can manifest as crackling, buzzing, muffled audio, or a complete lack of audio output from one or more speakers within the vehicle's audio system. The presence of such a symptom indicates a potential underlying problem that American Honda is actively investigating.

Qualifying Conditions

For a vehicle to be considered part of this information collection effort regarding the "2022 Civic Speaker Distortion," it must meet specific criteria. These include: the vehicle's trim level must be either Si, Touring, or Sport Touring; the speaker issue must be consistently reproducible by the technician; there must have been no prior replacement of the speaker assembly; and no repair attempts related to this specific speaker issue should have been made previously. These conditions help ensure that the collected data is relevant to the original manufacturing state of the vehicle.

Action Required for Dealerships

If a dealership encounters a 2022 Honda Civic matching the description and qualifying conditions, they are instructed to contact American Honda's Technical Information & Support (TIS) group. This can be done by emailing [email protected] or calling 800-880-1072, available Monday through Friday, 7 AM to 5 PM PST. TIS will then provide further instructions and record specific vehicle information. The email title should include the Model Year, Model Name, the specific Issue (e.g., "Speaker Distortion"), and the VIN. The email body must contain the Dealer Number, the technician's Name, a Best Phone Number, the Current Mileage, and the DPTS#. This structured approach ensures all necessary data points are captured for the investigation into the 2022 Civic speaker distortion.

Important Warnings and Owner Advice

It is crucial for both dealerships and owners to understand that American Honda explicitly states, "No repair has been attempted" and "No previous replacement of the speaker assembly" are qualifying conditions. This means that if your 2022 Honda Civic is experiencing "speaker sound distorted or no sound," you should not attempt to repair the speakers or replace any speaker components before contacting your dealership. The manufacturer's primary goal is to collect information on the original condition of the vehicle to accurately diagnose the root cause of the 2022 Civic speaker distortion. Attempting repairs beforehand could disqualify your vehicle from this information collection program.

Technician Incentive

As a token of appreciation for their participation in this important data collection, American Honda Motor Co., Inc. offers an incentive to dealer technicians. Those who identify and report a qualifying vehicle that is subsequently accepted for a successful Dealer Visit, Parts Collection, or Information Collection will receive a Visa gift card. This encourages thorough reporting and supports AHM's efforts to resolve the "2022 Civic Speaker Distortion" issue effectively.

Source: NHTSA ID: 10232242