2022 Honda Civic A/C Condenser Leak Investigation

What Honda is Investigating

American Honda Motor Co., Inc. (AHM) has initiated a focused investigation into certain 2022 Honda Civic vehicles. The primary concern stems from customer complaints reporting that their vehicle's air conditioning system is not blowing cold air. This functional issue is frequently observed by technicians alongside a visible oil stain on the A/C condenser. AHM's objective is to gain a deeper understanding of the underlying cause of this specific condition. To achieve this, they are requesting that qualifying vehicles be made available for their inspection prior to any repair attempts. This proactive measure, outlined in the "Request for Visit: 2022 Civic Condenser Leak (ACTION REQUIRED)" communication, aims to gather crucial data to ultimately resolve the 2022 Honda Civic A/C condenser leak issue.

Symptoms Owners Might Notice

Owners of a 2022 Honda Civic should be alert to any changes in their vehicle's climate control performance. The most direct symptom is the air conditioning system failing to produce cold air, making the cabin uncomfortable, especially in warm weather. When a vehicle is brought to a service center for this concern, technicians are specifically looking for an oil stain on the A/C condenser. This visual cue, combined with the lack of cold air, is a key indicator that the vehicle might be experiencing the 2022 Honda Civic A/C condenser leak that AHM is currently investigating.

Conditions for Inspection

AHM has established clear and strict requirements for 2022 Honda Civic vehicles to be considered for their special inspection program. Your vehicle must meet all of the following criteria:

• First, there must be a confirmed oil stain on the A/C condenser, and the customer must simultaneously be complaining that the A/C system is not blowing cold air. Both conditions must be present.
• Second, the A/C compressor must be confirmed as not seized.
• Third, the A/C condenser on the vehicle must not have been previously replaced.
• Finally, there must be no evidence of impact damage to the A/C condenser, such as damage resulting from a vehicle accident or other external hazards.

Only vehicles that satisfy every one of these qualifiers will be eligible for AHM's special inspection related to the 2022 Honda Civic A/C condenser leak.

What to Do If Your Vehicle Qualifies

If your 2022 Honda Civic exhibits the described symptoms and meets all the qualifying conditions, it is crucial for your dealership to follow the specific instructions provided by American Honda. Dealership personnel, including Service Managers and Advisors, are instructed to promptly email American Honda's Technical Information & Support (TIS) group. The designated email address for this communication is [email protected]. TIS will then respond to record certain vehicle information and provide further instructions on how to proceed with the inspection.

When sending the email, ensure the title includes the Model Year (e.g., 2022), Model Name (e.g., Civic), the specific Issue (e.g., "2022 Civic Condenser Leak"), and the full Vehicle Identification Number (VIN). The body of the email should contain the Dealer Number, your Name, the Best Phone Number to be Reached, the Current Mileage of the vehicle, and the DPTS#. This detailed information helps TIS efficiently process the request and coordinate the necessary inspection for the 2022 Honda Civic A/C condenser leak.

Important Note for Technicians

American Honda Motor Co., Inc. is offering an incentive to dealer technicians who play a crucial role in this investigation. As a gesture of appreciation, a Visa gift card will be provided to technicians who successfully identify and report a vehicle that meets all the specified qualifiers, and whose vehicle is subsequently accepted as a candidate for a successful Dealer Visit, Parts Collection, or Info Collection. Technical Information & Support (TIS) will furnish additional details regarding the specifics of this incentive program. This initiative underscores the importance of accurate identification and reporting for the "Request for Visit: 2022 Civic Condenser Leak (ACTION REQUIRED)" communication.

Source: NHTSA ID: 10231054