2024-2025 BMW ARCAM Blurry Vision TSB SIB 51 08 24

BMW has released Service Information Bulletin (SIB) 51 08 24 to address a common concern among owners of certain 2024-2025 models: a blurry image displayed by the Augmented Reality Camera (ARCAM) when it is active. This bulletin, which is a revision of an earlier SI B51 08 24 dated April 2024, provides a clear solution for technicians to resolve this visual impairment.

The issue affects various BMW models, including the X5, X3, X2, X6, 5 Series, X1, X7, 7 Series, XM, and iX. If you are experiencing a BMW ARCAM blurry display, this bulletin outlines the cause and the necessary steps for correction.

Symptoms

The primary symptom owners will notice is that "The Augmented Reality Camera (ARCAM) shows up blurry when activated." This can significantly impact the usability of the augmented reality features, which rely on a clear camera feed for navigation and driver assistance systems.

Cause

BMW has identified the root cause of the blurry ARCAM image as contamination on the inside of the windshield. This contamination specifically affects the area directly in front of the Autonomous Driving Camera (ADCAM), which is the component that houses the ARCAM lens.

Important Warnings

When performing the cleaning procedure, technicians are explicitly instructed: "DO NOT spray the windshield." This warning ensures that cleaning agents do not seep into sensitive electronic components or cause damage to the windshield itself.

Repair Procedure Summary

To correct the BMW ARCAM blurry issue, the procedure involves a precise cleaning of the affected area. First, the ADCAM camera must be carefully removed. Technicians are directed to follow specific repair instructions detailed in ISTA/AIR documents 66 51 541 or 66 51 590 for this step.

Once the camera is removed, BMW glass cleaner with anti-fog properties is applied to a clean, dry microfiber cloth. The inner section of the windshield where the ADCAM sits, along with the ADCAM lenses themselves, are then thoroughly cleaned. After cleaning, the ADCAM camera is reinstalled, and the vehicle is reassessed to ensure the blurry image is resolved.

Required Tools or Parts

The primary material required for this correction is BMW Glass Cleaner w/ anti-fog, supplied in a 16 oz container. The specific part number for this cleaner is 83 19 2 455 137.

Claim Information

This repair is covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks. The repair code associated with this service action is 5131900300, described as "Ux Gx Fx I20 Fitting in field of view of ADCAM camera on inside of windscreen."

Technicians can use one of two flat rate labor operation codes for claim submission:

• Work Package #1: Labor Operation 00 74 708 for removing and installing the ADCAM camera and cleaning the relevant windshield area, with a labor allowance of 3 FRU.
• Work Package #2: Labor Operation 00 74 097 for the same procedure when the vehicle arrives for this repair, with a labor allowance of 4 FRU.

Owner Action

If your 2024-2025 BMW is experiencing a BMW ARCAM blurry display, it is recommended to schedule an appointment with an authorized BMW service center. They will be able to diagnose the issue and perform the cleaning procedure as outlined in SIB 51 08 24, ensuring your augmented reality camera functions correctly.

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Source: NHTSA ID: 11014509