2023 Audi e-tron GT Charging Port Door Malfunction TSB

Audi has released Technical Service Bulletin (TSB) 2070578/1 to address issues with the charging port doors on certain 2023 Audi e-tron GT and RS e-tron GT models. This bulletin provides guidance for technicians when customers report problems with their charging port doors.

The TSB, identified as 55 23 75 2070578/1, details the symptoms and the recommended repair procedure for a malfunctioning 2023 Audi e-tron GT charging port door.

Symptoms

Owners of affected 2023 Audi e-tron GT and RS e-tron GT vehicles may observe the following issues related to the 2023 Audi e-tron GT charging port door:

• The status (open/closed) of the charging port door(s) is displayed incorrectly in the driver information system (DIS).
• The charging port door(s) cannot be opened/closed.

Workshop technicians have identified that these symptoms are often caused by:

• The status of one or both charging port doors not being detected correctly.
• A defective charging port door actuator(s).
• The charging port door(s) being stuck.

Technical Background

According to Audi, the root cause of the 2023 Audi e-tron GT charging port door malfunction is typically a faulty charging port door actuator. This can lead to the charging port door(s) becoming stuck, preventing proper operation and status display.

Repair Procedure Summary

To resolve the issue with the 2023 Audi e-tron GT charging port door, technicians are instructed to replace both the charging port door actuators and both the left and right charging port door inserts. This repair must be performed in accordance with the detailed instructions provided in the Elsa Repair Manual. Replaced actuators and inserts will be requested by Audi for analysis.

Required Parts and Tools

Specific parts are required for this repair:

• Actuator: Part Number 9J1962625B
• Insert (Left): Part Number 4J3821241D
• Insert (Right): Part Number 4J3821242D

Additionally, fasteners, bolts, nuts, and screws as needed per the repair manual should be sourced via ETKA. Technicians should consult their Parts Department and ETKA for the latest information and parts bulletins.

Warranty Information

Warranty claims for this repair are handled under specific conditions:

• Claim Type 110: Applicable for vehicles up to 48 months or 50,000 miles.
• Claim Type G10: For CPO (Certified Pre-Owned) covered vehicles, requiring owner verification.

If the vehicle is outside of any warranty coverage, this Technical Service Bulletin 2070578/1 serves as informational guidance only. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty.

Owner Action

If you own a 2023 Audi e-tron GT or RS e-tron GT and are experiencing issues with your charging port door not opening, closing, or displaying the correct status, it is recommended to schedule an appointment with an authorized Audi service center. Reference TSB 2070578/1 when discussing the problem with your service advisor.

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NHTSA ID: 10238167