2022 Audi e-tron GT Charging Port Door Display Error TSB

Owners of 2022 Audi e-tron GT and RS e-tron GT vehicles may encounter an incorrect display of their charging port door status in the driver information system (DIS). This issue is detailed in Audi Technical Service Bulletin (TSB) 55 21 64 2064953/2, which supersedes a previous bulletin, Group 55 number 21-63, dated October 26, 2021. The TSB was revised on October 31, 2021.

Symptoms

If you own a 2022 Audi e-tron GT or RS e-tron GT, you might notice one or more of the following symptoms related to the charging port doors:

• The driver information system (DIS) incorrectly displays whether the charging port door(s) are open or closed.
• The vehicle's system fails to correctly detect the status of one or both charging port doors.
• The Audi virtual cockpit may show a specific message: "Vehicle charging connection: please close the charging port door", even if the door is already closed.

These symptoms indicate that the charging port door actuator(s) may be defective, leading to the incorrect status display for your 2022 Audi e-tron GT charging port door.

Technical Background

The root cause of this problem is often attributed to oxidation or contamination affecting the charging port door actuator. This can prevent the actuator from functioning correctly, leading to the incorrect status being reported to the vehicle's systems and displayed in the virtual cockpit.

Repair Procedure Summary

To resolve the issue of the incorrect 2022 Audi e-tron GT charging port door status, the recommended repair involves replacing both the left and right charging port door actuators. This procedure should be performed by a qualified technician following the detailed instructions provided in the Elsa Repair Manual.

Required Parts

For this repair, the following part is required:

• Actuator: Part Number 9J1962625A (Quantity: 02)

Additionally, any necessary fasteners, bolts, nuts, and screws should be obtained as specified in the ETKA/ELSA repair manual.

Warranty Information

This repair is covered under Audi's new vehicle limited warranty for up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, coverage is available under the G10 program, subject to owner verification. If your vehicle is outside of these warranty periods, this Technical Service Bulletin serves as informational guidance only, and repair costs may apply.

Important Warnings

• If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Owners will be responsible for the cost of diagnosis and repair in such cases.

NHTSA ID: 10202924