2023-2024 Audi Q7/SQ7 Front Door Wind Noise

Symptoms

Owners of 2023-2024 Audi Q7 and SQ7 vehicles may experience noticeable "Wind noise from front doors at highway speeds." This specific Audi Q7 wind noise issue is the subject of an Audi internal communication designed to assist technicians with proper diagnosis and resolution.

Technician Diagnostic Process for Wind Noise

To accurately diagnose and address the Audi Q7 wind noise concern, Audi requires technicians to follow a detailed documentation process. This involves capturing specific photographic evidence and answering key questions related to the issue.

Documentation Needed

Technicians must provide photographic evidence of the area or component suspected of causing the wind noise. This includes:

• Pre-Removal Documentation: A photo of the area or component(s) (e.g., window guide) that is causing the wind noise "before removing it from the vehicle." The photo must clearly indicate the exact location of concern, for example, by pointing at it or circling it in the image.
• Post-Removal Documentation: A photo of the component(s) that is causing the wind noise "after removing it from the vehicle." Similar to the pre-removal photo, this image must also indicate the exact location of concern by pointing at it or circling it.

This photographic evidence, along with other diagnostic information, must be submitted as part of a Technical Assistance Center (TAC) case. The case should specifically reference the "Q7 front door wind noise" worksheet.

Key Questions for Technicians

As part of the diagnostic process, technicians are required to answer specific questions to ensure a thorough investigation:

• "Could you verify the customer concern?" This confirms that the technician has replicated or confirmed the reported wind noise.
• "What is the part number(s) of the causal part(s)?" This question aims to identify the specific component(s) responsible for the wind noise, facilitating accurate repairs and potential future engineering improvements.

Additionally, technicians are asked to include any other useful information gathered from the customer or discovered during the diagnostic process.

Important Information for Service Technicians

Audi emphasizes that "Information requested in these worksheets update frequently. Please always use the latest worksheet on Elsa2Go." This ensures technicians are using the most current diagnostic procedures. Furthermore, it is crucial to "Please include all information requested in the worksheet up front when submitting the WEB ticket to TAC." This streamlines the support process and helps the Technical Assistance Center provide efficient guidance.

What Owners Should Do

If you are experiencing Audi Q7 wind noise from your front doors at highway speeds in your 2023-2024 Audi Q7 or SQ7, it is recommended to schedule an appointment with an authorized Audi service center. Be prepared to describe the conditions under which the noise occurs. The service center will follow the manufacturer's detailed diagnostic procedures, including the required photo documentation and information gathering, to identify and resolve the issue.