2021-2024 Audi Q7 Check Rod Parts Return Notice SM 28-2024

Audi has issued Special Notice SM 28-2024, an important parts circular primarily directed at dealership parts managers and inventory personnel. This notice concerns specific check rod components for 2021-2024 Audi Q7 models, aiming to ensure that only the most current and compliant parts are in circulation.

This proactive measure from Audi is designed to maintain high quality standards for replacement parts. It focuses on managing inventory of two specific check rod components: part number 4M0-837-249 (Check Rod) and part number 4M0-839-249.

Critical Production Date for Parts

The core of Special Notice SM 28-2024 is a directive regarding the production date of these check rod parts. Audi specifies that "Only parts from production date 24/17 (year 2024/week 17) are good." This means any inventory of these parts with a production date prior to week 17 of 2024 must be returned to the parts distribution center (PDC). This ensures that any manufacturing updates or quality improvements implemented after this specific date are reflected in all parts used for service.

Important Warnings and Return Deadline for Dealers

Dealers are instructed to return their inventory of non-compliant parts "no later than 6/12/2024" to receive credit. A critical warning is issued: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This strict deadline is in place to streamline the inventory correction process and prevent financial losses for dealerships.

Dealer Return Procedure Summary

To facilitate the return of the affected check rod inventory, Audi outlines a specific claims procedure for dealers:

• File a Claim: Dealers must file a separate "Claim with Return," selecting "Dir Sup. Req. Return" under the item type. Dealer comments should include the Special Notice Number SM 28-2024 and the Parts Circular number.
• Review Documentation: The day after filing the claim, dealers should review "Parts On Command" for the Delivery List document. Any problems or delays should be communicated to their facing PDC.
• Labeling: The 40000XXXXX delivery document number must be entered on a "YELLOW DEPOT REQUEST RETURN" label.
• Packaging: This YELLOW DEPOT REQUEST RETURN label must be adhered to the package(s) containing the returned parts.
• Include Document: One copy of the Delivery Document must be included with the returned part(s).

What 2021-2024 Audi Q7 Owners Should Know

This Special Notice SM 28-2024 is primarily an internal communication for Audi dealerships to manage their parts inventory. It is not a recall campaign directly impacting vehicle owners. However, if your 2021-2024 Audi Q7 requires service that involves the check rod components (part numbers 4M0-837-249 or 4M0-839-249), you may wish to inquire with your dealership to ensure that any replacement parts installed meet the specified production date of "24/17" or later. This helps ensure that your Audi Q7 check rod components are of the latest quality standard.

Dealers are advised to re-order new, compliant materials using the same part numbers to replenish their stock, ensuring that only approved parts are available for future service needs.

Source: NHTSA ID 11002196.