2021 Audi Q7 Abnormal Tire Wear TSB 2048563/5

Symptoms

Owners of the 2021 Audi Q7 may notice specific issues with their tires. The primary symptom reported is "The tire has abnormal wear on the outer edges." This wear occurs despite the vehicle's "tire pressure and the alignment are according to specifications."

According to Audi, high ambient temperatures combined with rough roads can contribute to increased wear on the outer edges of the tires. The bulletin includes an image (Figure 1) illustrating an "Irregularity on the outer side and on the inner side of the tire." For this particular concern, the affected tire must be replaced.

Diagnosis

Technicians will diagnose the 2021 Audi Q7 tire wear issue by checking the remaining tread depth. If the tread depth is above 6.5mm (8/32nds") and the wear on the outer or inner edges matches the irregularity shown in Figure 1 of the TSB, the repair procedure should be followed.

Repair Procedure Summary

If the specific conditions for abnormal tire wear are met, the repair involves replacing all four affected tires. The replacement tires specified are Goodyear Eagle Sport All Season AOE 285/45R20. For claim validation, technicians must upload pictures of each tire with visible marks to DOC-IT, specifically for the front left (FL), front right (FR), rear left (RL), and rear right (RR) positions.

Warranty claims for these tires are submitted through the Dealer Tire website under "Workmanship and Materials >> tearing of tread." If the Audi Q7 has companion tires with an adjustable tread flaking condition that also need replacement, dealers should contact Goodyear's Customer Assistance Center at 1-800-321-2136 to obtain a concession approval number.

Required Parts and Tools

The primary part required for this repair is the Goodyear Eagle Sport All Season AOE 285/45R20 tire, with part number 109096395. Four of these tires are needed for a complete replacement. Additionally, fasteners, bolts, nuts, and screws may be required as per the repair manual, and these can be referenced in ETKA/ELSA.

Important Warnings

Audi Technical Service Bulletin 44 20 78 2048563/5 includes crucial instructions for technicians and owners:

• "If tires are similar to Figure 2, do not replace the tires and proceed with tire rotation." Figure 2 depicts a normal tire condition, indicating that not all outer edge wear warrants replacement.
• "Perform the repair only if the customer concern is clearly confirmed, otherwise the claim will be debited." This emphasizes the importance of proper diagnosis before proceeding with tire replacement.
• "If the vehicle is outside any warranty this Technical Bulletin is information only." Owners of vehicles outside the warranty period should be aware that this information is for reference, and costs may apply.

Owner Action

If you own a 2021 Audi Q7 and observe "abnormal wear on the outer edges" of your tires, it is advisable to contact your authorized Audi dealer. Describe the 2021 Audi Q7 tire wear issue and mention Technical Service Bulletin 44 20 78 2048563/5. The dealer will inspect your tires to determine if they meet the conditions for replacement under warranty. Warranty coverage is typically available for up to 12 months or 12,000 miles, but specific terms may vary.

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Source: NHTSA ID: 10181064