2021 Audi Q7/SQ7 Delivery Guidelines Update

Audi has issued a manufacturer communication, identified by NHTSA ID 10180094, detailing the comprehensive Audi Q7 delivery guidelines for the 2021 Q7 and SQ7 models. This document serves as a crucial checklist for dealerships, ensuring that every new vehicle is meticulously prepared and that customers receive a thorough orientation to their vehicle's features and functionalities before taking delivery.

The guidelines cover everything from initial vehicle inspection to in-depth customer training on various systems. This helps ensure a consistent and high-quality customer experience for all new Audi owners. The document also highlights specific updates to the infotainment section, particularly concerning SiriusXM features.

Dealer Delivery Checklist

Before a 2021 Audi Q7 or SQ7 is delivered to a customer, dealers must complete a thorough inspection and preparation process. This includes:

• Delivery Inspection:
  • Ensuring the final vehicle quality inspection is completed.
  • Inspecting the exterior for any damage, dings, dents, or surface scratches.
  • Verifying that the vehicle is equipped as specified and all accessories are installed.
  • Checking the interior for cleanliness, grease marks, and damage.
  • Confirming that floor mats are locked in place.
  • Setting tire pressures to the "normal customer load" conditions and calibrating the Tire Pressure Monitoring System (TPMS) prior to delivery.
  • Repairing all defects prior to customer delivery.
  • Completing myAudi registration, Audi connect trial activation, and key user verification before customer arrival. This includes ensuring the customer has agreed to Audi connect Terms & Conditions and has set the 4-digit S-PIN in the myAudi smartphone app.
  • Completing the Key User Pairing in the vehicle (if equipped).
  • Providing a completed Audi phone box registration form to the customer (if equipped).

Customer Orientation and Priorities

Dealers are instructed to discuss customer priority topics and demonstrate key features. These include Voice Recognition, Navigation System, "BLUETOOTH® mobile phone pairing", and "L_Audio System (with smart phone integration)". Other priorities cover Door Locks/Keyless Entry, "Trunk/Hatch/Tailgate - Hard to Open/Close", "Tire Pressure Monitoring System - Indicators", and Cruise Control System.

For the exterior, customers should be advised on using oil that meets Audi standards and top-tier detergent gasoline with a minimum octane rating of "91 AKI (95 RON)". Information on trailer hitches (4,400 lb towing capacity for 2.0T only, and 7,700 lb towing capacity for 3.0T only) and the new "exterior/interior electric door handle concept" should also be reviewed.

Interior Features and Controls

Interior demonstrations include the instrument cluster, driver information systems, steering wheel controls, and the "Audi virtual cockpit" (if equipped). Dealers should also show how to operate exterior and interior lights, adjust Ambient LED interior lighting settings (if equipped), and use the automatic climate control. Other points include power outlets, the glove box, comfort front armrest, and power windows, including features like "Power retention until front door is opened, one-touch up/down operation for all windows, pinch protection for all windows". Power-adjustable, heated exterior side mirrors with power-folding, auto-dimming, and memory functions, manual rear-side window sunshades (if equipped), the panoramic sunroof, and the auto-dimming interior rear view mirror with digital compass are also covered.

Further driver controls include the "HomeLink®" garage door opener in the lower MMI touch screen, power soft-closing doors, the electric rear window defogger with automatic timed shut off, and the "Power tailgate open & close" with programmable opening-height adjustment. The location of the tool kit and the "Tire mobility system" (without a spare tire) should also be shown.

Seating and Comfort

Customers should be shown how to adjust the seats, including driver and front passenger comfort headrests, heated front seats (three-step), heated rear seats (three-step, if equipped), and ventilated front seats (three-step, if equipped). The split folding rear seats and the "Power 50/50 split-folding third-row with electric fold and return function" are also part of the orientation. The "'Passenger Side Airbag Off' light", LATCH child seat mounting points, and massage seat functions (if equipped) should be explained.

Owner's Documents and Resources

Dealers must review all owner's documents, including the owner's manual, MMI® manual, and other manuals. The "Quick Questions & Answers Guide" from the glove box should be demonstrated. "Text to Phone" features and the Audi Technology website (www.auditechnology.com) should be explained. The Tire Warranty Booklet and Warranty & Maintenance Booklet (with the "vehicle identification label" affixed from the trunk) must be reviewed, along with the recommended maintenance schedule.

Additional documents include the Lemon Law Rights Booklet or Lemon Law Notice, and information on Audi Care. Dealers should help customers program the 24-hour Roadside Assistance number (1-800-411-9988) into their phone.

Infotainment and Connectivity

Infotainment orientation covers MMI® controls, Audi sound systems (including Bang & Olufsen®), "MMI® Navigation plus", "MMI® touch with handwriting-recognition technology", and the SD card slot. "SiriusXM® Satellite Radio with 90-day trial subscription" is detailed, including tuning to SiriusXM, showing SiriusXM presets, customizing based on listening preferences, and explaining the differences between SAT and IP channels through the "On Demand category in SiriusXM with 360L equipped vehicles". HD Radio™ Technology, scanning, tuning, seek functions, and saving favorites are also covered. Voice control (requiring customer acceptance of the EULA for online recognizer), "BLUETOOTH® wireless technology & streaming audio", "Audi smartphone interface" with "Apple® CarPlay and Google™ Android Auto integration", and "Audi connect® with six-month trial subscription" are key topics. Dealers should explain "Audi connect® CARE features", "Wi-Fi® hotspot capabilities and 4G LTE connectivity", the Nav-Data-Update process via the customer's MyAudi account, and how to manually set the clock, daylight savings time, and time zone. The Audi Phone Box Customer Form should also be reviewed to ensure the serial number is listed.

Vehicle Systems and Driver Assistance

During the orientation drive, vehicle systems like the idle start/stop efficiency system, electromechanical parking brake, and Tire Pressure Monitoring System (TPMS) are reviewed. Suspension features include Audi adaptive air suspension and all-wheel steering. Driver assistance systems covered are Audi advanced key, windshield wiper functions, "Parking system plus with 3D top view camera system (360° view, four cameras, front and rear acoustic sensors)", "Parking system plus with rear view camera", Audi Park Assist, Cruise control, and "Adaptive cruise control with stop & go and traffic jam assist". The latter includes Adaptive Cruise Assist, Turn Assist, Intersection Assistant, Traffic Jam Assist, Predictive Efficiency Assist, Active lane assist with emergency assistant, and Traffic sign recognition.

Further driver assistance features include "Audi pre sense® basic", "Audi pre sense® front" (pedestrian and vehicle collision warning and braking initiation), Audi drive select, "Audi side assist with Audi pre sense® rear" ("Rear cross traffic alert & Vehicle exit warning"), Hill decent assist, High-beam assistant, Collision avoidance assist, Head-up display, and "Night vision assistant with pedestrian and large animal detection".

Final Steps and Customer Confirmation

The orientation drive concludes in the service write-up area, where customers are introduced to the Service Manager and Service Consultant. Dealers should set up the first service appointment and offer to program the service department's phone number and the Audi Technologist phone number (1-855-750-TECH (8324)) into the customer's phone. The Audi Brand Specialist certifies that all operations have been completed according to Audi standards. Finally, the customer confirms the vehicle is clean and problem-free, all keys and documentation were received, and they are satisfied with the feature explanations, completing the Audi Q7 delivery guidelines process.

NHTSA ID: 10180094