2021 Audi Q5 Taillight Parts Return Notice

What This Notice Is About

Audi has issued Special Notice SM 02-2021 VWMEX, a parts circular dated May 20th, 2021, directed at parts managers and inventory personnel. This notice outlines a mandatory return procedure for certain taillight components to ensure that dealers maintain an inventory of parts that are up to the latest state of development. This initiative aims to improve customer satisfaction by providing the most current parts.

Affected Taillight Parts

This notice specifically targets two taillight part numbers for the 2021 Audi Q5. These are 80A-945-069-A (Taillight) and 80A-945-070-A. Dealers are instructed to identify these parts within their current inventory for the Audi Q5 taillight return process.

Key Dates for Returns

To be eligible for credit and to ensure inventory quality, dealers must return all affected parts that were produced prior to November 6, 2020 (11/06/20 DD/MM/YY). The notice explicitly states that only parts produced after June 11, 2020 (11/06/20), correspond to the latest state of development. The final deadline for returning these parts to the facing Parts Distribution Center (PDC) is June 1, 2021. This ensures that the Audi Q5 taillight return is completed promptly.

Dealer Return Procedure Summary

Dealers are required to follow a specific claims procedure for the Audi Q5 taillight return. First, a separate "Claim with Return" must be filed, selecting "Dlr Sup. Req. Return" as the item type. Dealers must include comments referencing the Special Notice Number SM 02-2021 VWMEX and the Parts Circular number. The next day, dealers should review "Parts On Command" for the Delivery List document, contacting their PDC if any issues arise.

To complete the return, dealers need to enter their 40000XXXXX delivery document number on a "YELLOW DEPOT REQUEST RETURN label." This label must then be affixed to the package(s) containing the returned parts. Finally, one copy of the Delivery Document should be included with the returned part(s). This structured process facilitates an efficient Audi Q5 taillight return.

Important Warnings for Returns

Audi has provided a critical warning regarding this parts circular: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This means that any parts submitted for return after the June 1, 2021 deadline will not be processed for credit. Dealers are advised to re-order any required new materials using the same part number to ensure they have the latest versions in stock.

Source: NHTSA ID: 10194384