2021-2022 Audi MMI Console Squeaking Noises TSB 2063737/1

Symptoms

Owners of affected Audi vehicles may notice distinct noises originating from the front center console area. The primary symptoms reported include:

• Squeaking and rattling noises from the area of the lower MMI display in the front center console.
• These noises are often more pronounced when the driver's or passenger's knee leans against the center console.
• The sounds can also occur when the lower MMI display provides haptic feedback, indicating a physical interaction causing the noise.

Diagnosis / Trigger Conditions

Workshop findings confirm that the root cause of these Audi MMI console noises is hard contact between the lower MMI display and the front center console insert/trim. This contact is a result of tight assembly tolerances during manufacturing.

Technicians will typically diagnose this issue by inspecting the gap between the lower MMI display and the center console insert/trim on both sides. They will identify the specific side where the MMI display is making contact with the console insert.

Repair Procedure Summary

Audi Technical Service Bulletin (TSB) 2063737/1 outlines a straightforward repair process to eliminate the Audi MMI console noises. The procedure involves creating a small gap between the MMI display and the console trim using a felt strip.

1. Initial Inspection: A technician will first check the gap between the lower MMI display and the center console insert/trim on both sides to pinpoint the exact point of contact.
2. MMI Display Removal: The lower MMI display will be carefully removed following the specific instructions provided in the Audi repair manual (Elsa).
3. Felt Tape Application: On the side where contact was identified, a strip of adhesive felt tape, approximately 3/4 x 3/8 inch, will be applied. This tape is strategically placed between the rib of the display mount and the trim frame. This application is designed to increase the gap, preventing further contact.
4. Reinstallation: All removed parts, including the lower MMI display, will be reinstalled.
5. Final Checks: The technician will re-check the gap between the lower MMI display and the center console insert/trim to ensure the issue is resolved.
6. Test Drive: A test drive will be performed to verify that the squeaking and rattling noises are no longer present.

Required Parts and Tools

To perform the repair described in TSB 2063737/1, the following specific part is required:

• Felt strip (adhesive): Part Number 533863288A. A quantity of 0.1 is typically needed, indicating a small piece from a larger roll.

Additionally, standard fasteners, bolts, nuts, and screws as needed for the removal and reinstallation of the display unit will be sourced from ETKA/ELSA, as per the repair manual.

Warranty Information

This repair is covered under Audi's warranty policy for eligible vehicles. The claim type allows for coverage up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, the claim type G10 applies, requiring owner verification.

If the vehicle is outside of its warranty period, this Technical Service Bulletin serves as informational guidance, and the repair costs would typically be the owner's responsibility. The labor operations associated with this repair include:

• Display and operating unit remove + reinstall: Labor code 9193 1951.
• Modify display and operating unit: Labor code 9193 4999 (10 Technical Units).
• Road test prior to service: Labor code 0121 0002 (10 Technical Units).
• Road test after service: Labor code 0121 0004 (10 Technical Units).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to audit by Audi Warranty.

Owner Action

If you own a 2021-2022 Audi A6, A7, S6, S7, RS 6 Avant, RS 7, A7 e, or A6 allroad and are experiencing squeaking or rattling noises from your front center console, especially around the lower MMI display, it is recommended to contact your authorized Audi dealership. Inform them about the Audi MMI console noises you are hearing. Reference Technical Service Bulletin 2063737/1, as this will help the service department quickly identify the known issue and apply the appropriate repair. The repair involves a simple felt strip application and should resolve the noise issue.

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Source: NHTSA ID: 10198250