Service-Bulletin

2021 Audi A6/S6/RS 6 Avant Delivery Guidelines

This document outlines Audi's comprehensive delivery guidelines for the 2021 A6, S6, and RS 6 Avant, covering pre-delivery inspection, customer orientation topics, and critical warnings for the Audi Phone Box, including FCC registration requirements.

Byeditor sarah mitchell2021 Audi A6
2021 Audi A6 — manufacturer_communication document image 1
Source: NHTSA manufacturer_communication 10177257
Audi Delivery Guidelines2021 Audi A62021 Audi S62021 Audi RS 6 AvantAudi Phone Box4MØ Ø35 456 ARK7MBC-NARPassenger Side Airbag Off lightParking system plus with 3D top view camera systemAudi pre sense® basic & front
Audi RS 6 Avant
2021
Audi S6
2021

Important Owner Information and Warnings

For vehicles equipped with the Audi Phone Box (Model # 4MØ Ø35 456 A, FCC ID RK7MBC-NAR), specific Federal Communications Commission (FCC) requirements apply. This device is for consumer use, and owners MUST REGISTER THIS DEVICE with their wireless provider and have their consent before use. While most providers consent to signal boosters, some may not.

Owners MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person. Operation of the device MUST cease immediately if requested by the FCC or a licensed wireless service provider.

A critical safety warning states: "WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device."

Pre-Delivery Inspection and Customer Orientation

The 2021 Audi A6, S6, and RS 6 Avant Delivery Guidelines (Effective 7-9-2020-US Version 1.1) ensure that new vehicles are thoroughly prepared and customers are properly informed about their features. This includes a comprehensive delivery inspection and a structured customer orientation, covering various aspects of the 2021 Audi A6 delivery guidelines.

Delivery Inspection Checklist

Before customer delivery, dealers are instructed to:

  • Inspect the exterior for any damage, dings, dents, or surface scratches.
  • Verify the vehicle is equipped as specified and all accessories are installed.
  • Check the interior for cleanliness and ensure floor mats are locked in place.
  • Set tire pressures to "normal customer load" conditions and calibrate the Tire Pressure Monitoring System (TPMS).
  • Repair all defects.
  • Complete myAudi registration, Audi connect trial activation, and key user verification. Customers must agree to Audi connect Terms & Conditions and set a 4-digit S-PIN in the myAudi smartphone app.
  • Complete Key User Pairing in the vehicle (if equipped).
  • Provide a completed Audi phone box registration form to the customer (if equipped).

Customer Priority Topics

During customer orientation, dealers cover various topics based on customer interest, including:

  • Voice Recognition
  • Navigation System
  • BLUETOOTH® mobile phone pairing
  • Audio System (with smart phone integration)
  • Door Locks/Keyless Entry
  • Trunk/Hatch/Tailgate - Hard to Open/Close
  • Tire Pressure Monitoring System - Indicators
  • Cruise Control System

Vehicle Systems Orientation

Customers receive guidance on various vehicle systems, such as:

  • Exterior: Advising on using only Audi-approved oil and top-tier detergent gasoline, and reviewing the new exterior/interior electric door handle concept.
  • Interior Driver Controls: Demonstrating instrument cluster, driver information systems, steering wheel controls, exterior and interior lights, ambient LED interior lighting, automatic climate control, power outlets, glove box, and the valet button. This also includes power windows with retention, one-touch operation, and pinch protection, as well as power-adjustable, heated, and auto-dimming exterior side mirrors. Manual and power rear window sunshades, sunroof operation, and the auto-dimming interior rear view mirror with digital compass and HomeLink® garage door opener are also covered.
  • Steering: Demonstrating the multifunction steering wheel, tilt and telescopic adjustable steering column, steering wheel mounted shift paddles, and heated steering wheel (if equipped).
  • Seating: Demonstrating seat adjustments, heated front and rear seats, split folding rear seats, ventilated front seats, the "Passenger Side Airbag Off" light, LATCH childseat-mounting points, spare tire access, and massage seat functions (if equipped).
  • Infotainment: Reviewing MMI® controls, myAudi registration, Audi connect trial activation, and key user verification. This includes the Audi sound system, Bang & Olufsen® sound system, MMI® Navigation plus, MMI® touch with handwriting-recognition technology, SD card slot, SiriusXM® Satellite Radio, HD Radio™, voice control, BLUETOOTH® wireless technology, Audi smartphone interface (Apple® CarPlay and Google™ Android Auto), Audi connect® with six-month trial, Audi connect® CARE features, Wi-Fi® hotspot, Nav-Data-Update process, and clock settings.
  • Orientation Drive: Covering the idle start/stop efficiency system, electromechanical parking brake, and Tire Pressure Monitoring System (TPMS).
  • Suspension: Adaptive air suspension (if equipped).

Driver Assistance Features

The 2021 Audi A6 delivery guidelines detail the demonstration of various driver assistance systems, including:

  • Audi advanced key - keyless start, stop and entry.
  • Windshield wiper and washer functions.
  • "Parking system plus with 3D top view camera system" (360° view, four cameras, front and rear acoustic sensors).
  • "Parking system plus with rear view camera" (front and rear acoustic sensors).
  • Cruise control with coast, resume and accelerate features.
  • Adaptive cruise control with stop & go and traffic jam assist, which includes Adaptive Cruise Assist, Turn Assist, Intersection Assistant, Traffic Jam Assist, Predictive Efficiency Assist, Active lane assist with emergency assistant, and Traffic sign recognition.
  • "Audi pre sense® basic & front".
  • "Audi pre sense® 360°" (includes pre sense® side).
  • Audi drive select.
  • "Audi side assist with Audi pre sense® rear": "Rear Cross Traffic Alert & Vehicle Exit Warning".
  • High-beam assistant.
  • Head-up display with navigation and assistance systems information.
  • "Night vision assistant with pedestrian and large animal detection".

Owner's Documents and Resources

Dealers are to provide owners with their owner's manual, MMI® manual, Quick Questions & Answers Guide, Tire Warranty Booklet, and Warranty & Maintenance Booklet (with PDI stamp and vehicle identification label). They also explain the "Text to Phone" features and review the recommended maintenance schedule. Audi Care information and programming the 24-hour Roadside Assistance number (1-800-411-9988) into the customer's phone are also part of the process.


Source: NHTSA ID: 10177257

Frequently Asked Questions

What are the Audi Delivery Guidelines for the 2021 A6, S6, and RS 6 Avant?
The Audi Delivery Guidelines (Effective 7-9-2020-US Version 1.1) for these models outline a comprehensive pre-delivery inspection, customer orientation on vehicle features and systems, and important information regarding owner documents and resources.
What should I know about the Audi Phone Box in my 2021 Audi A6, S6, or RS 6 Avant?
If your vehicle is equipped with the Audi Phone Box (Model # 4MØ Ø35 456 A, FCC ID RK7MBC-NAR), you MUST register it with your wireless provider. You also need to ensure antennas are installed correctly (at least 20 cm from any person) and be aware that "WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device."
What driver assistance features are covered during delivery of my 2021 Audi A6?
During delivery, dealers demonstrate features like "Parking system plus with 3D top view camera system", adaptive cruise control, "Audi pre sense® basic & front", "Audi pre sense® 360°", "Audi side assist with Audi pre sense® rear" including "Vehicle Exit Warning", and "Night vision assistant with pedestrian and large animal detection", among others.
How do I ensure my 2021 Audi A6 is properly inspected before delivery?
The delivery guidelines specify that dealers must inspect the exterior and interior for damage, verify accessories, set tire pressures, complete myAudi registration, and repair any defects prior to customer delivery.

Related Articles

2021 Audi A6 Problems: Recalls, Complaints & TSBs

The 2021 Audi A6 has been subject to several recalls, primarily concerning its electrical system and suspension components. While no owner complaints or federal investigations have been reported, numerous technical service bulletins address issues ranging from engine stalling and transmission…

2021 Audi A6/A7/S6/S7 Engine Coolant Service Action 19P9 Closure

Audi has issued a closure notice for Service Action 19P9, related to engine coolant concentration, affecting 2021 Audi A6, A7, S6, and S7 models. This notice sets deadlines for dealers to submit claims for completed work.

2021-2025 Audi A4, A6, Q5 Drive Belt Noise TSB 2061461/15

Audi Technical Service Bulletin 2061461/15 addresses grinding, squeaking, or tweeting noises from the starter/generator drive belt, or the belt falling off, in 2021-2025 Audi A4, A6, and Q5 models with the 2.0L TFSI engine. It also covers the 'Electrical system: Malfunction!' warning.

2019-2026 Audi A6/A7 Air Suspension Compressor TSB

Audi has issued Technical Service Bulletin 2062932/2 for 2019-2026 A6 and A7 models concerning inaccurate air suspension compressor pressure readings displayed by the J775 control module. This TSB outlines a diagnostic procedure using a special tool.

2019-2025 Audi Starter/Generator Belt Noise TSB 2061461/14

Audi TSB 2061641/14 addresses starter/generator drive belt noise or detachment in 2019-2025 A4, A5, A6, A7, and Q5 2.0TFSI mild Hybrid models. Symptoms include engine noises and the warning 'Electrical system: Malfunction! Please go to workshop'. The TSB details diagnostic and repair steps for…

Comments

Be the first to comment.

Leave a comment

Comments are moderated and may take a moment to appear. Only your first name and the initial of your last name are shown publicly.

Verifying you are human...