2021 Audi A4/S4 New Vehicle Delivery Guidelines

Understanding the 2021 Audi A4 Manufacturer Communication

This manufacturer communication, Audi Delivery Guidelines Version 1.1 (NHTSA ID 10180045), serves as a comprehensive checklist for Audi dealerships to follow when preparing and delivering new 2021 Audi A4 and 2021 Audi S4 vehicles to customers. The guidelines ensure that all aspects of the vehicle are inspected, configured, and demonstrated correctly, providing a consistent and high-quality customer experience. This document is crucial for ensuring that the 2021 Audi A4 manufacturer_communication process is standardized across dealerships.

The guidelines cover pre-delivery inspections, customer priority topics, demonstrations of various vehicle features, and a review of owner documents. This detailed approach aims to address common customer questions and ensure they are familiar with their new vehicle's capabilities.

Delivery Inspection Checklist

Before customer delivery, dealers are instructed to complete a thorough inspection and address any defects. Key steps include:

• Exterior Inspection: Checking for any damage, dings, dents, or surface scratches.
• Vehicle Equipment: Verifying that the vehicle is equipped as specified and that all accessories are installed.
• Interior Inspection: Ensuring cleanliness and checking for grease marks or damage.
• Floor Mats: Confirming that floor mats are securely locked in place.
• Tire Pressure Monitoring System (TPMS): Setting tire pressures to "normal customer load" conditions and calibrating (storing) the TPMS prior to delivery.
• myAudi and Key User Setup: Completing myAudi registration, Audi connect trial activation, and key user verification. This includes ensuring the customer has agreed to Audi connect Terms & Conditions and set their 4-digit S-PIN in the myAudi smartphone app, as well as completing Key User Pairing in the vehicle.
• Audi Phone Box: Providing a completed Audi phone box registration form to the customer (if equipped).

Customer Priority Topics and Owner Priorities

The guidelines emphasize understanding customer priorities to tailor the delivery experience. Dealers are prompted to ask customers how long they would like to spend on topics.

Common owner priorities for demonstration include:

• Voice Recognition
• Navigation System
• BLUETOOTH® mobile phone pairing
• Audio System (with smartphone integration)
• Door Locks/Keyless Entry
• Trunk/Hatch/Tailgate - Hard to Open/Close
• Tire Pressure Monitoring System - Indicators
• Cruise Control System

Exterior Features and Driver Controls

Dealers are guided to advise customers on specific exterior and driver control aspects:

• Exterior:
  • Advising on using only oil that meets Audi standards.
  • Recommending top-tier detergent gasoline that matches vehicle requirements.
  • Demonstrating the door handle mechanism (exterior/interior).
• Driver Controls:
  • Instrument cluster, driver information systems, and steering wheel controls.
  • Audi virtual cockpit (if equipped).
  • Operation of exterior and interior lights.
  • Ambient LED interior lighting settings (if equipped).
  • Automatic climate control.
  • Power outlets and glove box.
  • Comfort front armrest.
  • Power windows, including retention until the front door is opened, one-touch up/down operation, and pinch protection.
  • Power-adjustable, heated exterior side mirrors with power-folding and auto-dimming (if equipped).
  • Manual rear-side window sunshades (if equipped).
  • Panoramic sunroof with tilt, slide, and power sunshade features (if equipped) (for A4 allroad models).
  • Auto-dimming rear view mirror with digital compass.
  • Garage door opener (HomeLink®) in the MMI touch screen.
  • Power tailgate with programmable opening-height adjustment (if equipped) (for A4 allroad models only).
  • Location of the spare tire and tool kit.
  • Multifunction steering wheel, tilt and telescopic adjustable steering column, steering wheel mounted shift paddles, and heated steering wheel (if equipped).

Seating and Owner's Documents

The guidelines also cover seating adjustments and a thorough review of owner documents:

• Seating:
  • Demonstrating how to adjust seats, including driver and front passenger comfort headrests (if equipped).
  • Heated front and rear seats (three-step) (if equipped).
  • Ventilated front seats (three-step) (if equipped).
  • Split folding rear seats.
  • Explaining the "Passenger Side Airbag Off" light.
  • Locating LATCH child seat mounting points.
  • Accessing the spare tire and cargo floor.
• Owner's Documents:
  • Reviewing the Owner's manual, MMI® manual, and other manuals.
  • Using the Quick Questions & Answers Guide from the glove box.
  • Explaining the Tire Warranty Booklet coverage.
  • Adhering the "vehicle identification label" from the vehicle trunk to the inside cover of the Warranty & Maintenance Booklet.
  • Reviewing the recommended maintenance schedule and emphasizing the importance of getting the booklet stamped.
  • Providing the Lemon Law Rights Booklet or Lemon Law Notice as required.
  • Offering Audi Care information.
  • Helping the customer program the 24-hour Roadside Assistance number (1-800-411-9988) into their phone.

Infotainment System Setup and Demonstration

A significant portion of the guidelines focuses on the infotainment system, particularly for the 2021 Audi A4 manufacturer_communication.

• MMI® Touch Screen: Reviewing its functionality.
• Audio Systems: Demonstrating the Audi sound system or Bang & Olufsen® sound system (if equipped).
• Navigation: Explaining MMI® Navigation plus (if equipped).
• SiriusXM® Satellite Radio:
  • Explaining the 90-day trial subscription (if equipped).
  • Tuning to SiriusXM, showing presets, and customizing based on customer listening preferences.
  • Demonstrating differences between SAT and IP channels through the On Demand category in SiriusXM with 360L equipped vehicles.
• HD Radio™ Technology: Demonstrating scanning, tuning, seek functions, and saving favorites.
• Voice Control: Explaining that the customer must accept the EULA for the online recognizer.
• Connectivity:
  • BLUETOOTH® wireless technology and streaming audio.
  • Audi smartphone interface: Apple® CarPlay and Google™ Android Auto integration.
  • Audi connect® with its six-month trial subscription.
  • Explaining Audi connect® CARE features (assistance and security systems available without subscription for a limited time).
  • Wi-Fi® hotspot capabilities and 4G LTE connectivity (if equipped).
  • Explaining the Nav-Data-Update process via the customer's MyAudi account.
• Settings: Showing how to manually set the clock, daylight savings time, and time zone.
• Audi Phone Box: Reviewing the customer form and ensuring the serial number is listed (if applicable).

Orientation Drive and Driver Assistance Features

The guidelines also include an orientation drive and a review of driver assistance systems.

• Vehicle Systems:
  • Idle start/stop efficiency system.
  • Electromechanical parking brake.
  • Tire pressure monitoring system (TPMS).
• Suspension: Adaptive suspension (S4) (if equipped).
• Driver Assistance:
  • Audi advanced key - keyless start, stop, and entry with hands-free trunk release.
  • Windshield wiper and washer functions.
  • Parking system plus with rear view camera (front and rear acoustic sensors) (if equipped).
  • Parking system plus with top view camera system (360° view, four cameras, four front and rear acoustic sensors) (if equipped).
  • Park Assist.
  • Cruise control with coast, resume, and accelerate features.
  • Adaptive cruise control with stop & go and traffic jam assist (if equipped).
  • Audi pre sense® basic.
  • Audi pre sense® front: Pedestrian and vehicle collision warning and braking initiation.
  • Audi active lane assist (if equipped).
  • Audi drive select.
  • Audi side assist with Audi pre sense® rear: Rear cross traffic alert & Vehicle Exit Warning (if equipped).
  • High-beam assist.
  • Collision avoidance assist (if equipped).
    • Turn assist (if equipped).
  • Head-up display with navigation and assistance systems information (if equipped).
  • Traffic sign recognition (includes vehicle speed warning and sign recognition) (if equipped). Traffic light information is only available in select cities.

Final Wrap-up and Certification

The delivery process concludes with a wrap-up and certification.

• Wrap-up:
  • Ending the orientation drive in the service write-up area.
  • Touring the service department and introducing the customer to the Service Manager and Service Consultant.
  • Setting up the first service appointment.
  • Asking the customer if they want to program the service department's phone number into their phone.
  • Asking if they would like the Audi Technologist phone number (1-855-750-TECH (8324)) added to their contacts.
• Audi Brand Specialist Certification: The specialist certifies that all operations have been completed and the vehicle prepared according to Audi Procedures and Quality Standards.
• Customer Confirmation: The customer signs to confirm that all items in the checklist have been reviewed, the vehicle is clean and problem-free, all keys and owner's documentation received, and they are satisfied with the features and controls explanations.

This comprehensive 2021 Audi A4 manufacturer_communication ensures that new Audi owners receive a thoroughly prepared vehicle and a complete understanding of its features and systems.

Source: NHTSA ID 10180045