Volvo XC90 Complaints (2004)

462 consumer complaints on file.

#10279796August 8, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
SLIPPAGE OF THE TRANSMISSION LEADING TO FAILURE OF THE TRANSMISSION AT 70,000 MILES. CAR FAILED ON THE HIGHWAY. VOLVO STATES THAT DO TO SO MANY FAILURES THERE ARE NO REPLACEMENT TRANSMISSIONS AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279376August 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
NOV. 23, 2004 - PURCHASED A VOLVO XC90 T6 FROM LEHMAN VOLVO IN YORK, PA - THE VEHICLE HAD 10.042 MILES ON IT AT THE TIME OF PURCHASE JUNE 26, 2007 - AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED - VOLVO OF CARY IN NC PAID FOR THE TRANSMISSION AND WE PAID FOR THE LABOR - $1425 - MILEAGE 68,306 FEB. 2008 - THE TRANSMISSION SERVICE REQUIRED LIGHTS/MESSAGE CAME ON PERIODICALLY WHILE WE WERE TRAVELING IN THE NE- WE CALLED VOLVO OF CARY AND THEY SAID THAT IF WE CONTINUED TO SEE THE LIGHT TO BRING IT TO A DEALER WHERE WE WERE MARCH 2008-JULY 2009 - A VARIETY OF MESSAGES WOULD APPEAR PERIODICALLY SAYING THAT TRANSMISSION SERVICE WAS REQUIRED OR URGENT JULY 7, 2009 - I TOOK THE VEHICLE TO VOLVO OF CARY WHILE THE LIGHT WAS ON STATING THAT TRANSMISSION SERVICE WAS NEEDED AS THEY INSTALLED AN UPDATED VERSION OF TRANSMISSION SOFTWARE - $123.38 MID-JULY 2009 - THE TRANSMISSION BEGAN TO SLIP NOTICEABLY JULY 22, 2009 - COTTMAN TRANSMISSION REBUILT THE EXISTING TRANSMISSION - $3643.04 - MILEAGE 116,030. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279136August 3, 2009
STRUCTURE
DISCOLORING OF HOOD NOTICE THE HOOD PAINT IS CRACKING AND PEELING. TAKEN IT TO AND BODY SHOP AND IT WAS A VOLVO SPECIAL STATED THE CAR WAS HOOD WAS REPAINTED BEFORE PURCHASE NOW ITS PEELING AND DISCOLORING WHICH IT WILL SPREAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279162August 3, 2009
FUEL SYSTEM, GASOLINE
AFTER ALMOST 6 MONTHS OF NOT USING MY VEHICLE AND AFTER TAKING IT TO GET ITS MANDATORY MAINTENANCE, ALL OF A SUDDEN I WAS SMELLING GAS FUMES IN MY GARAGE. NOW I HAVE TO REPLACE THE FUEL PUMP AND PAY MORE THAN $1100. IT IS HEALTH HAZARDOUS AND DANGER SITUATION AND I CAN'T BELIEVE THAT VOLVO HASN'T RECALLED THIS PART AFTER SO MANY COMPLAINTS. NO INJURIES, FIRES OR PROPERTY DAMAGE BECAUSE I TOOK MY VEHICLE IMMEDIATELY TO THE DEALERSHIP BUT IT COULD HAD HAPPEN SINCE MY WATER HEATER AND MY VEHICLE WERE IN THE SAME AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278015July 23, 2009
SEAT BELTS
WE PURCHASED A 2004 VOLVO XV 90 IN AUGUST 2006. LAST MONTH, JULY OF 2009, MY SEVEN YEAR-OLD DAUGHTER REACHED FOR HER SEAT BELT IN THIRD ROW OF THE VEHICLE AND ANNOUNCED IT WAS BROKEN. NOTHING UNUSUAL HAPPENED TO THE VEHICLE TO CAUSE THIS. OUR MECHANIC, HABEGGAR AUTO IN MILWAUKEE, WISCONSIN, INFORMED US THIS SEAT BELT WAS A RECALLED ITEM AND ADVISED I CONTACT VOLVO IMMEDIATELY TO HAVE IT FIXED. THE MECHANIC ALSO TOLD ME THE INFORMATION HE GOT FROM ALLDATE ONLINE INDICATED THAT SEAT BELT WAS ALREADY FIXED BUT FAILED AGAIN. WHEN I CALLED VOLVO CUSTOMER CARE AT 1-800-458-1552 I WAS TOLD I NEEDED TO GO TO A CERTIFIED VOLVO DEALER. I THEN TOOK IT TO JENKINS VOLVO IN MILWAUKEE, WISCONSIN. THEY VERIFIED THE FACT THAT IT WAS A RECALLED ITEM. BUT WHEN THEY CONTACTED VOLVO THEY WERE TOLD VOLVO WOULD NOT COVER THE REPAIR ($171) OR THE INSPECTION OF THE OTHER SEAT BELTS THAT WERE ALSO RECALLED. I HAVE EMAILED VOLVO CUSTOMER CARE ASKING THEM TO PLEASE RECONSIDER. THIS IS A TERRIBLE SITUATION. CHILDREN ARE AT RISK BECAUSE AN ADULT WOULD RARELY SIT IN THE THIRD ROW. WE PURCHASED A VOLVO FOR ITS SAFETY FEATURES AND THEY WON'T EVEN PAY FOR THEIR MISTAKE? ALTHOUGH THE DOLLAR AMOUNT TO FIX THE ONE SEAT BELT ISN'T HUGE, I DON'T TRUST THE OTHER SEAT BELTS. THE RECALL WAS ON THE SEAT BELTS IN SECOND AND THIRD ROW. I WANT THEM INSPECTED. WE HAVE A SEVEN YEAR-OLD AND FOUR YEAR-OLD AND OFTEN TRANSPORT THEIR FRIENDS. I WILL NOT PUT THEM AT RISK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274605June 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT NOTICED TRANSMISSION AND RADIATOR FLUID NEAR HER VEHICLE. SHE EXPERIENCED HARD SHIFTING WHEN CHANGING GEARS. WHILE DRIVING APPROXIMATELY 55 MPH, THE TRANSMISSION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND TURNED OFF THE VEHICLE. THE VEHICLE WOULD NO LONGER "PULL" AND WAS TOWED TO THE DEALER. SHE WAS INFORMED THAT A NEW TRANSMISSION AND RADIATOR WERE NEEDED. SHE ALSO FOUND OUT THAT THE RADIATOR COOLANT CONTAMINATED THE TRANSMISSION. THE REPAIR WOULD COST APPROXIMATELY $5,900. THE CONTACT WROTE A LETTER TO THE PRESIDENT OF THE MANUFACTURING COMPANY, BUT DID NOT RECEIVE A RESPONSE. SHE ALSO SPOKE WITH THE MANUFACTURER'S CUSTOMER SERVICE LINE AND WAS INFORMED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS OUTSIDE OF THE WARRANTY. THE CURRENT MILEAGE WAS APPROXIMATELY 122,000 AND FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270135May 27, 2009
AIR BAGS, ELECTRICAL SYSTEM
WHEN WORKING ON THE AUDIO/CD/RADIO OF THE CAR, THIS GENERATES AN SRS SERVICE URGENT MESSAGE TO BE DISPLAYED ON THE DASH. THIS APPEARS TO BE A COMMON PROBLEM WITH VOLVOS IF YOU CHECK THE MESSAGE BOARDS. PEOPLE SHOULD BE ABLE TO WORK/CHANGE OUT THEIR STEREOS WITHOUT THE FEAR OF THE AIRBAGS WORKING AFTER WORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269896May 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, UNKNOWN OR OTHER
1. SINCE DAY 1, THE TRANSMISSION ON MY 2004 VOLVO-XC90 HAS ALWAYS GIVEN ME TROUBLE, IT DOESN'T ENGAGE TROUGH GEAR AS QUICKLY AS IT SHOULD. ON MAY 25TH 2009, THE TRANSMISSION COMPLETELY WENT OUT LEAVING ME IN THE MIDDLE OF THE INTERSECTION WITH CARS BEHIND ME TRAVELING 35 MILES AND ALMOST CAUSED AN ACCIDENT. 2. THE TRANSMISSION HAS NEVER OPERATED PROPERLY SINCE I PURCHASED THE CAR IN APRIL OF 2009. THE SHOP AND EVERY OTHER ONE I CALLED KNEW EXACTLY WHAT THE PROBLEM WAS. THEY SAID THAT THE TRANSMISSION IN THIS MODEL AND YEAR WAS A FAULTY GM TRANSMISSION AND HAVE SEEN MANY IN FOR THIS TYPE OF SERVICE. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT MANY OWNERS HAVE EXPERIENCED THE SAME PROBLEM, THE EXACT PROBLEM. I BOUGHT IT FROM AUTOWEST ACURA IN SAN JOSE, I ASK THEM FOR HELP WITH THAT MATTER, (4 TIMES) THEY WERE EVASIVE AND REFUSED TO HELP, OR TO GET TO ANY ARRANGEMENT. THE "TRANSMISSION SERVICE URGENT" LIGHT CAME ON. TOOK THE CAR TO THE DEALER AND THEY SAID I NEED A NEW TRANSMISSION. THERE SEEMS TO BE A LARGE NUMBER OF THESE SAME COMPLAINTS FOR THIS SAME CAR FROM VOLVO. THERE IS A SERIOUS PROBLEM WITH THIS CAR AND I'M WRITING YOU FOR CONSUMER PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269562May 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I'VE BEEN GETTING A ROARING SOUND FROM UNDER MY '04 VOLVO XC90 T6. AFTER SPENDING $3000 REPLACING AN "ANGLE ARM" AT THE VOLVO DEALERSHIP, THERE'S BEEN NO IMPROVEMENT. I'M NOW TOLD I NEED TO REPLACE MY TRANSMISSION. COST ESTIMATE IS $7000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269394May 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILURE OF TRANSMISSION IN A 2004 VOLVO XC 90 WITH 64,000 MILES WHILE DRIVING ON THE HIGHWAY. ENTIRE TRANSMISSION AND RADIATOR HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10267035April 27, 2009
ELECTRICAL SYSTEM, AIR BAGS, SERVICE BRAKES, ELECTRIC
WHILE DRIVING IN HEAVY TRAFFIC ON APRIL 25, 2009, MY 2004 VOLVO XC90 BEGAN JERKING AND THEN THERE WAS A SUDDEN LOSS OF POWER, THE INSTRUMENT PANEL SWOOPED TO THE FAR RIGHT AND THEN BACK TO LEFT WITH NO OTHER MOVEMENT, THE RADIO SHUT OFF, THE WINDSHIELD WIPERS BEGAN WIPING, AND THE DOOR LOCKS AND WINDOWS WOULD NOT WORK. SHORTLY THEREAFTER, THE MESSAGE BOX DISPLAYED "BRAKE FAILURE-STOP SAFELY", AND THEN CHANGED TO "SRS AIRBAG _SERVICE URGENT". ONCE WE STOPPED, THE VEHICLE WOULD NOT START AGAIN. I DISCONNECTED THE BATTERY IN HOPES OF RESETTING THE COMPUTER. ONCE THIS WAS DONE THE CAR STARTED AGAIN. MESSAGES ARE STILL DISPLAYED. WE CONTACTED VOLVO CORPORATE AND HAVE AN APPOINTMENT WITH A LOCAL DEALERSHIP TOMORROW. THIS IS A SERIOUS SAFETY ISSUE AND IT IS NOT THE FIRST TIME I HAVE SUBMITTED A COMPLAINT FOR THIS SAME TYPE PROBLEM. I HAVE BEEN A FAITHFUL, REPEAT VOLVO CUSTOMER, AND WOULD LIKE TO CONTINUE TO SUPPORT VOLVO. MY LOYALTY IS SLOWLY FADING, ESPECIALLY AFTER READING SEVERAL COMPLAINTS OF THE SAME NATURE. VOLVO PLEASE DON'T LET A DEATH OCCUR BEFORE YOU TAKE ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266213April 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
1. THE TRANSMISSION ON MY 2004 VOLVO-XC90 HAS ALWAYS GIVEN ME TROUBLE, IT DOESN'T ENGAGE INTO THIRD GEAR AS QUICKLY AS IT SHOULD. ON APRIL 17TH 2009, THE TRANSMISSION COMPLETELY WENT OUT LEAVING ME IN THE MIDDLE OF THE INTERSECTION WITH CARS BEHIND ME TRAVELING 35 MILES AND ALMOST CAUSED AN ACCIDENT. 2. THE TRANSMISSION HAS NEVER OPERATED PROPERLY SINCE I PURCHASED THE CAR IN JUNE OF 2008. 3. I HAVE AN EXTENDED WARRANTY AND SO THE CAR IS IN THE SHOP NOW FOR REPAIR. THE SHOP AND EVERY OTHER ONE I CALLED KNEW EXACTLY WHAT THE PROBLEM WAS. THEY SAID THAT THE TRANSMISSION IN THIS MODEL AND YEAR WAS A FAULTY GM TRANSMISSION AND HAVE SEEN MANY IN FOR THIS TYPE OF SERVICE. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT MANY OWNER HAVE EXPERIENCED THE SAME PROBLEM, THE EXACT PROBLEM. MY CAR ONLY HAS 54,000 MILES ON IT AND SOME OF THE COMPLAINTS I FOUND ON THE INTERNET REPORTED WERE AS LOW AS 20,000 MILES. THERE IS A SERIOUS PROBLEM WITH THIS CAR AND I'M WRITING YOU FOR CONSUMER PROTECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264126April 4, 2009
STRUCTURE
MY VOLVO XC90 2004, DRIVER'S SIDE GETS FLOODED DURING HEAVY RAIN. DURING LIGHT RAIN, THE INTERIOR WILL GET DAMP. WHEN I START THE CAR, I HEAR A WATER SLUSHING SOUND, COMING SOMEWHERE FROM THE CAR. MY MECHANIC SAID THIS IS DUE TO A VOLVO DESIGN FLAW. THE SUNROOF DRAINS ARE NARROW, AND IT GETS CLOGGED AND REDIRECTS THE WATER INSIDE THE PANELS OF THE CAR. ALSO THE WINDSHIELD DRAINS HAVE THE SAME PROBLEM. I CANNOT BELIEVE A LUXURY CAR CAN HAVE SUCH A MAJOR FLAW. I NEED THE FLAW FIXED, SINCE IT IS THE MANUFACTURER'S FAULT. I AM TIRED OF DRIVING WITH WATER UP TO MY ANKLES-IT IS DANGEROUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264015April 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER MONTHS OF GEAR SLIPPAGE IN THE TRANSMISSION, THE "TRANSMISSION SERVICE URGENT" LIGHT CAME ON. TOOK THE CAR TO THE DEALER AND THEY SAID I NEED A NEW TRANSMISSION. THERE SEEMS TO BE A LARGE NUMBER OF THESE SAME COMPLAINTS FOR THIS SAME CAR FROM VOLVO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262780March 23, 2009
ELECTRICAL SYSTEM
ON MARCH 22, 2009 I WAS TRAVELING WITH MY TWO DAUGHTERS EAST ON I-75 FROM NAPLES TO MIAMI WHEN THE CAR SUDDENLY JERKED AND THE DASHBOARD AND INSTRUMENTS FLICKERED AND LIT UP, AND THEN THE INSTRUMENT PANEL DISPLAYED THE MESSAGE "SRS - AIRBAG SERVICE URGENT". WAS ABLE TO CONTINUE DRIVING TO LOOK FOR A REST AREA AS THAT STRETCH OF I-75 IS IN THE EVERGLADES. AFTER A FEW MILES THE CAR JERKED AGAIN, BUT THIS TIME ALL THE DASHBOARD LIGHTS, INSTRUMENTS (SPEEDOMETER, RPM), RADIO AND INTERIOR LIGHTS DID NOT WORK. WAS ABLE TO CONTINUE DRIVING TO A REST AREA ABOUT 7 MILES DOWN THE HIGHWAY. I STOPPED, TURNED OFF THE CAR FOR 15 MINUTES THEN IT STARTED UP AGAIN WITH ALL THE ELECTRICAL SYSTEMS WORKING, BUT STILL DISPLAYING THE MESSAGE "SRS - AIRBAG SERVICE URGENT". NOT WANTING TO B STUCK IN THE EVERGLADES I CONTINUED DRIVING, AND THE JERKING MOTION AND ISSUE WITH ELECTRICAL OCCURRED AGAIN TWO MORE TIMES. THE LAST TIME WAS WHEN I WAS PULLING OFF THE HIGHWAY ONTO MY EXIT FOR HOME IT DISPLAYED THE MESSAGE "BRAKE FAILURE! STOP SAFELY". I WAS ABLE TO STOP, TURNED OFF CAR, STARTED IT AGAIN WITH EVERYTHING WORKING, BUT STILL DISPLAYING THE MESSAGE "SRS - AIRBAG SERVICE URGENT". THIS SAME ISSUE HAPPENED LAST SUMMER WHEN MY WIFE WAS DRIVING WITH OUR KIDS FROM MIAMI TO JACKSONVILLE. SHE TOOK IT TO A VOLVO DEALER IN DAYTONA BEACH AND ONE IN JACKSONVILLE. BOTH DEALERS WERE NOT ABLE TO DIAGNOSE THE ISSUE. WHEN BACK IN MIAMI, I TOOK IT TO AN INDEPENDENT MECHANIC WHO IS VOLVO-CERTIFIED AND HE WAS NOT ABLE TO FIX THE ISSUE EITHER. BASED ON WHAT I'VE RESEARCHED IT SEEMS TO BE AN ISSUE WITH THE ONBOARD COMPUTER. THIS IS A VERY SCARY PROBLEM THAT NEEDS TO BE ADDRESSED BY VOLVO, ESPECIALLY WHEN YOU ARE DRIVING 70 MILES AN HOUR ON THE HIGHWAY AND THE CAR SUDDENLY JERKS AND LOSES POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262206March 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
CAR STARTED MAKING A LOUD, METAL GRINDING SOUND WHILE PULLING OUT OF A SHOPPING CENTER PARKING LOT. NO PREVIOUS PROBLEMS OR FAILURES. NO SERVICE CODE. BROUGHT CAR TO DEALER AND CONFIRMED MY FEAR IT WAS THE TRANSMISSION. ONLY 69,000 MILES ON CAR. I'VE BEEN AWARE OF TRANSMISSION PROBLEMS ON XC90'S. I EVEN HAVE A NEIGHBOR WHO HAD TO REPLACE THE TRANSMISSION ON HIS 2004 XC90. HAVE ALWAYS HAD VOLVOS, BUT THIS IS THE LAST ONE. VOLVO NO LONGER STANDS BEHIND ITS VEHICLES. VERY DISAPPOINTING FOR THE PRICE PAID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260169February 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WITH EACH SERVICE AT POINT WEST VOLVO NOW PARK PLACE VOLVO SINCE PURCHASING THE CAR, DALLAS TX, I REPORTED A PROBLEM WITH MY 2004 XC90 T6 THAT MY ENGINE SURGES ON TAKEOFF. WITH EACH SERVICE, THEY COULD NOT DUPLICATE THE PROBLEM AND DID NOT LIST THIS ON THE INVOICE. WELL, SINCE THEY DID NOT FIND A PROBLEM, I DID NOT QUESTION WHY IT WAS NOT LISTED. TWO DAYS AGO THE 'TRANSMISSION SERVICE URGENT" LIGHT CAME ON, SO I CALLED THE DEALER TO SEE IF THE CAR IS SAFE TO DRIVE IN FOR SERVICE. ASSURED THAT IT MAY JUST BE A COMMUTER PROBLEM, I DELIVER THE CAR. I AM NOW AT 72000 MILES AND DID NOT PURCHASE EXTENDED WARRANTY. THE DEALER HAS COMPLETED A SOFTWARE DOWNLOAD ($600.00) AND THINKS THIS MAY FIX THE PROBLEM. IF NOT, I WILL NEED A NEW TRANSMISSION TO THE TUNE OF $6,000.00. I HAVE NOT MISSED A SERVICE, EVEN SCHEDULED SERVICE EARLY BECAUSE OF THE CONTINUED PROBLEM WITH THE SURGES. WHY DID THE DEALER NOT ADDRESS THIS PROBLEM, WHEN IT APPEARS TO BE A KNOW PROBLEM WITH MY MAKE AND MODEL? WHEN I WENT TO PICK UP THE CAR TODAY, MY SERVICE REP. WENT TO TALK WITH THE SERVICE MANAGE. THEY KEPT THE CAR OVERNIGHT BUT I AM CONCERNED THAT THIS WAS JUST A STALL. WHAT CAN BE DONE? THIS IS A KNOW PROBLEM AND FORD (VOLVO) IS DOING NOTHING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258164February 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 VOLVO XC90 TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257274February 3, 2009
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FAULTY FUEL PUMP, BROKER FITTING ON INLET, LEAKS GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257175February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING THE VEHICLE AND THE TRANSMISSION SIMPLY STOPPED PROPELLING THE CAR. IT WAS AS IF IT WENT INTO NEUTRAL WHILE GOING 50 MPH. FORTUNATELY I WAS ABLE TO PULL OVER BEFORE BECOMING A ROAD HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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