Volvo XC90 Complaints (2004)

462 consumer complaints on file.

#10292206November 15, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292161November 14, 2009
FUEL SYSTEM, GASOLINE
I HAVE A 2004 XC90 THAT HAS A FUEL PUMP DAMAGE. THERE IS SOME SORT OF A LEAK WHERE THE GAS ODOR COMES IN THE CABIN. I BROUGHT IT OUT TO THE DEALER AND IT WOULD COST ME CLOSE TO A $1000 TO FIX IT. I'VE HEARD OF PEOPLE WITH SIMILAR PROBLEM AND I BELIEVE IT TO BE BIGGER PROBLEM THAN WHAT VOLVO SAID TO ME. THEY SAID IT WAS WEAR AND TEAR BUT I HAVE FRIENDS THAT DRIVE DIFFERENT CARS AND I'VE NEVER HEARD OF FUEL PUMP PROBLEM. CAN YOU LET ME KNOW IF THIS IS AN ISOLATED PROBLEM OR A COMPANY-WIDE ISSUE? THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291861November 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 VOLVO XC90 T6 TRANSMISSION FAILURES. ALARMINGLY HIGH RATE OF PREMATURE FAILURES AT SUB-HUNDRED THOUSAND MILES. MY PERSONAL VEHICLE FAILED AT 72,XXX MILES WITH MY WIFE AND 4 DAUGHTERS IN THE CAR LEAVING THEM STRANDED AT AN INTERSECTION. DEALER REPLACED THE TRANSMISSION AT A COST OF NEARLY $5000. RESEARCH SHOWS SURPRISINGLY HIGH NUMBERS OF FAILURES. VOLVO ADMITS PROBLEM WITH TRANSMISSION BUT FAILS TO ISSUE RECALL AND PLACATES ONLY THE "SQUEAKY WHEELS" WITH FULL OR PARTIAL REFUNDS. REFUSED MY REPEATED REQUESTS FOR REFUND BUT PROMISED TO REPLACE "NEXT FAILURE" AT HALF OFF PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291399November 8, 2009
FUEL SYSTEM, GASOLINE
PERSISTENT STRONG GAS SMELL IN/OUT OF CAR. UPON INVESTIGATION, GAS LEAK ON/AROUND FUEL PUMP WITH RESIDUE VISIBLE ON BOTTOM OF GAS TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291129November 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILURE. SYMPTOMS STARTED WITH STARTING DIFFICULTY. REPLACEMENT OF RPM AND CAM SENSORS FOLLOWED. SYMPTOMS CONTINUED WITH TROUBLE SHOOTING LEADING TO DISCOVERY OF DAMAGE TO FLYWHEEL AND BELL HOUSING. CRANKSHAFT OUT OF SPEC FOR FRONT TO BACK MOVEMENT. DEALER RECOMMENDATION TO REPLACE ENGINE. DEALER BELIEVES MOST LIKELY CAUSE RELATED TO THRUST BEARING FAILURE. ENGINE AND CAR ALWAYS MAINTAINED TO MANUFACTURER'S RECOMMENDED SCHEDULES. CAR IS OUT OF WARRANTY. ALTHOUGH NO CLAIM OF OWNER FAILURE, VOLVO REFUSES TO STAND BEHIND PRODUCT OR ASSIST IN ANY WAY WITH MAJOR PRODUCT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290969November 4, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT SMELLED FUEL IN THE VEHICLE AND OBSERVED THAT THERE WAS A LEAK IN THE FUEL TANK. THE MECHANIC CONFIRMED THAT THE FUEL PUMP GASKET CAUSED THE FAILURE. THE MANUFACTURER ADVISED HER TO CONTACT THE DEALER AND OFFERED TO PAY FOR THE REPAIR MINUS THE SERVICE CHARGE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 78,000. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290719November 2, 2009
FUEL SYSTEM, GASOLINE
MY 2004 VOLVO XC90 HAD TO HAVE THE FUEL PUMP REPLACED BECAUSE IT WAS LEAKING FUEL AND THERE WAS A STRONG ODOR OF FUEL IN THE CAR AND WHEN IT WAS STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290276October 29, 2009
FUEL SYSTEM, GASOLINE
2004 VOLVO XC 90 FUEL PUMP LEAK. STRONG ODOR EMITS FROM VEHICLE. SPOKE WITH VOLVO NA HQ, HAS NO DOCUMENTS ON THIS. HOWEVER, OTHER GOV AND VEHICLE REPORTING AGENCIES HAVE DOCUMENTS SUPPORTING EVIDENCE OF COMPLAINTS ON SAME VEHICLE. AT THIS TIME NO RECALL ISSUED. IF RECALL IS ISSUED, CONSUMER IS "ENTITLED TO REIMBURSEMENT". LISA @ NA HQ 10/29/09. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10289142October 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLVO - 2004 XC90 T6 AWD. CAR EXPERIENCING HESITATION, GETS LOCKED IN EITHER 1ST OR 4TH GEAR. REPEAT TRIPS TO SERVICE, NONE OF WHICH CORRECTED THE ISSUE. COMPLETE TRANSMISSION FAILURE REQUIRING REPLACEMENT TRANSMISSION, RADIATOR AND FRONT AXLE. APPEARS TO BE COMMON IN THIS VEHICLE, WITH NO RECOURSE FROM VOLVO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287462October 15, 2009
FUEL SYSTEM, GASOLINE
2004 VOLVO XC90-STRONG ODOR OF GASOLINE. THE SMELL BECOMES MORE PUNGENT AFTER DRIVING AND FILLING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287165October 13, 2009
FUEL SYSTEM, GASOLINE
MY '04 VOLVO XC90 @75K MILES SUDDENLY DEVELOPED A FUEL LEAK IN THE REGION OF THE FUEL PUMP. FUEL IS LEAKING AT A STEADY RATE (THE ENTIRE TANK IN A FEW DAYS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287221October 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VOLVO 2004XC90 T6AWD TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286721October 8, 2009
FUEL SYSTEM, GASOLINE
MY 2004 VOLVO XC90 HAS A FUEL LEAK COMING FROM SOMEWHERE IN THE REGION OF THE FUEL PUMP, HOSE OR GAS TANK. I AM TOLD BY THE VOLVO MECHANIC THAT THEY ARE SEEING ALOT OF FUEL PUMP AND FITTING FAILURES. I AM ALSO SEEING ONLINE REPORTS OF OTHER OWNERS WITH SAME PROBLEM. AND I SEE THAT THE FUEL PUMP AND FITTINGS ARE THE SAME OR SIMILAR THAT HAVE BEEN RECALLED ON OTHER VOLVO MODELS AND OTHER MODEL YEARS. I SEE YOU HAVE AN ACTIVE INVESTIGATION INTO THIS PROBLEM. ANY ADVICE? WILL THERE BE A RECALL SOON? $2000- 3000 FOR REPAIR OF A DEFECTIVE ALREADY RECALLED ITEM ON OTHER VEHICLES SEEMS EXCESSIVE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10286103October 2, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT SMELLED A STRONG ODOR OF FUEL OUTSIDE OF THE PARKED VEHICLE AND INSIDE OF THE VEHICLE WHILE DRIVING. THE FAILURE OCCURRENCE WAS INTERMITTENT AND HAS PROGRESSED. AN AUTHORIZED DEALER STATED THAT THE FAILURE WAS CONTRIBUTED TO A CRACKED FUEL PUMP HOUSING. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT WAS EXTREMELY CONCERNED ABOUT THE SAFETY HAZARD. THE FAILURE AND CURRENT MILEAGE WAS 40,000. UPDATED 10/21/09. *LJ UPDATED 10/20/09*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285471September 28, 2009
ELECTRICAL SYSTEM
I WAS WONDERING IF THERE HAS BEEN A RECALL FOR 2004 XC-90'S BECAUSE OF THERE EXTREMELY DANGEROUS ELECTRICAL FAILURE. THIS PAST WEEKEND AFTER ABOUT 3 HOURS OF HIGHWAY DRIVING THE WHOLE DASHBOARD AND NAVIGATION FLICKERED AND RESTARTED. IT DID THEY 3 OR 4 TIMES UNTIL IT DID A SIMILAR THING WHERE THE ENTIRE DASHBOARD AND NAVIGATION SHUT DOWN. THE ABS LIGHT CAME ON AND IT TOLD ME THERE WAS BREAK FAILURE AND TO PULL OVER SLOWLY. I HAD NO BLINKERS OR HAZARD LIGHTS AND THE HEADLIGHTS EVEN WENT OFF. THIS IS EXTREMELY HAZARDOUS. I PULLED OVER AND TURNED THE CAR OFF. TURNING IT BACK ON IT DROVE OK FOR A FEW MINUTES UNTIL IT FLICKERED AGAIN. I FINALLY MADE IT TO MY DESTINATION AND TOOK IT TO A VOLVO DEALERSHIP WHO COULD NOT FIGURE IT OUT. THEY CHARGED $160 TO TRY AND "FIGURE IT OUT" BUT THEY JUST ENDED UP UPGRADING THE SOFTWARE. ON MY TRIP BACK DOWN TO NYC, THE SAME THING BEGAN HAPPENING AFTER ABOUT 3 HOURS OF DRIVING. IT FLICKERED A FEW TIMES AND AGAIN WENT COMPLETELY DARK TELLING ME TO PULL OVER ON THE FREEWAY. AFTER PULLING OVER THE AIRBAG MESSAGE COMES ON. I HAVE READ VARIOUS PLACES ONLINE OF THIS HAPPENING TO OTHER PEOPLE SO THIS IS NOT A RARE CONDITION. THIS SEEMS LIKE A VERY DANGEROUS SITUATION WHICH VOLVO SHOULD REALLY TAKE CARE OF. ASKING CUSTOMERS TO PAY $1200 TO REPLACE A CEM WHEN IT REALLY SHOULD BE A RECALL IS A LITTLE RIDICULOUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283622September 11, 2009
FUEL SYSTEM, GASOLINE
FUEL ODOR AND/OR FUEL LEAKAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282933September 5, 2009
ELECTRICAL SYSTEM
OCCASIONAL POWER FAILURE, LIKELY DUE TO HEAT. A PROBLEM WITH THE CEM DUE TO HEAT SOAK ON A LONG DRIVE - 2004 VOLVO XC 90 HAS A SPLIT-SECOND SEVERE "THUMP" IN THE FRONT END DUE TO THE POWER LOSS, WHICH IS THEN FOLLOWED BY A VERY BRIEF (SPLIT SECOND) INTERNAL (MEANING DASHBOARD LIGHTS, HI-FI, DOME LIGHTS, ETC) POWER FAILURE. POWER THEN RETURNS AND THE CAR CONTINUES TO DRIVE - HOWEVER, THIS IS CLEARLY A SAFETY ISSUE WHEN DRIVING ON THE FREEWAY. SEEMS TO BE A DESIGN ISSUE - SYMPTOMS AS PER HERE: HTTP://WWW.MATTHEWSVOLVOSITE.COM/FORUMS/VIEWTOPIC.PHP?F=10&T=16351 FRUSTRATINGLY, VOLVO DO NOT RECOGNIZE THIS AS A PROBLEM WITH THE VEHICLES AND THERE IS NO OUTSTANDING TSB/RECALL FOR THIS ITEM. I HAVE DISCUSSED AT LENGTH WITH BOTH THE DEALER AND VOLVO NA AND NEITHER WILL ADMIT THAT THERE IS A PROBLEM WITH THE CEM DESIGN. AS FAR AS I CAN TELL, IT IS SUSCEPTIBLE TO HEAT FAILURE - HOWEVER, EVEN PAYING $1,000+ TO HAVE IT REPLACED DOES NOT SEEM TO GUARANTEE ANY IMPROVEMENT AS THE PART DESIGN HAS NOT CHANGED SINCE 2003. VOLVO CUSTOMER CARE CONTACT DETAILS ARE: EMAIL: [email protected] CONTACT: LISA TELEPHONE: 800-458-1552 X1953 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282656September 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
2004 VOLVO XC90 2.5L TRANSMISSION. COMPLETE FAILURE AT 65,000 MILES REQUIRING REPLACEMENT OF ENTIRE TRANSMISSION. FOUR DAYS AFTER REPAIR, VEHICLE HAS LOUD ENGINE THUMP AND CHECK ENGINE LIGHT COMES BACK ON. REPEATS THUMP WITH ENTIRE ELECTRICAL SYSTEM GOING OUT REQUIRING A 3.5 HOUR TOW HOME FROM 1/2 TO OUR VACATION DESTINATION. DEALER REPLACED ALTERNATOR. HAD FOR 2 DAYS AND CHECK ENGINE LIGHT COMES BACK ON AND THE THUMP/ELECTRICAL ISSUES START AGAIN. BARELY GOT TO DEALER WHO HAS HAD FOR A WEEK. THEY REPLACED ALTERNATOR AS PUT IN THE WRONG ONE, BUT STILL HAVEN'T FIXED IT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282074August 28, 2009
FUEL SYSTEM, GASOLINE
LAST COUPLE OF DAYS I NOTICED STRONG GAS SMELLS IN THE GARAGE. DROVE THE CAR A SHORT DISTANCE AND PARKED IT BACK IN THE GARAGE. CHECKED A COUPLE MINUTES LATER AND THE GARAGE REEKED OF GASOLINE. WHEN I CHECKED UNDERNEATH I FOUND GAS STAINING THE UNDERSIDE OF THE GAS TANK AND DRIPS ON THE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280840August 18, 2009
FUEL SYSTEM, GASOLINE
VOLVO XC90 2004 FUEL PUMP LEAK AT FUEL TANK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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