Volvo XC60 Complaints (2022)

75 consumer complaints on file.

#11518763April 24, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have had 5 visits with problems with engine , braking sensors, and automatic braking incidents when no obstruction is noted. Propulsion System failure has occurred 3+ times and turtle mode has come on and limited my speed to 30 MPG. It has also started bouncing and shaking while in reverse. I am extremely concerned about the safety threats and lack of consistency when taking it to be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514260March 28, 2023
ELECTRICAL SYSTEM
The vehicle performed an over the air update which failed. The vehicle became inoperable. The vehicle was force started with dash lights indicating multiple system failures. The infotainment system has crashed multiple times rendering climate control non usable. A loaner 2023 XC60 was provided which also resulted in the infotainment center crashing twice. Dealership acknowledged the issue but has no solution for the issue. My concern is there is no guarantee the other safety features are functioning correctly if the most simple electrical component of the vehicle is failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510620March 7, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I purchased the car in April 2022. Did not have any issues until February 2023. Initially, the engine light came on with a turtle icon in the dash screen. I was driving and the car would not go over 45 mph. on a busy street . The car was hesitating badly and also said something about the propulsion? Volvo Ontario towed it from my business and supposedly fixed it. Fast forward the following week, engine light came. Back to dealer, who said the software at that time was not available and it was a recall. A few days later they said they were disconnecting the engine light until new update was available. Back to dealer with update now installed, supposedly this would fix all the engine issues. A few days later, 3/7 I got into car and started it . This mesage came on, "Slow down, the vehicle will reduce speed. Propulsion system failure", Followed by ,"Propulsion System Service Required" with yellow engine light on. Backed out of the driveway and the car started vibrating and shaking violently. Currently waiting on Volvo for next steps. I am so dissapointed with this car and it is a huge concern for safety. I purchased this car because of their reputation for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510015March 3, 2023
UNKNOWN OR OTHER
I just purchased car two weeks ago. Got home and tried to familiarize myself with the car. Very intricate car with lots of technology. It is a mainframe on wheels. To my shock, there is no written owners manual in the car. I have been trying to go to the dealership, and customer service, to get said owners manual. I offered to pay for one myself. I am told for environmental reasons that it does not exist. The owners manual is available on the center console of the vehicle. WHAT? What if I am on the side of the road and can't turn on my car, I can't access a manual. Can this be legal? This is not safe. How do we not have a law to require a manual be available for a car sold in the US?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506110February 7, 2023
UNKNOWN OR OTHER
When I placed the car in the reverse the backup camera screen went black. I needed to stop and restart the vehicle for the backup camera to start working again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504963February 1, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Google/Android (IHU) electrical system controls the entire car: brakes, engine, safety features, AC/Heat, etc. It is unreliable after 4 repair attempts. Problems started date of delivery (9/6/22) & have been ongoing. The ones that directly affect safety are the auto braking activating without cause, blind spot warning missing motorcycles, lane keeping will pull car towards a hazard in middle of road when you swerve to avoid it and the Google/Android system in general malfunctioning. I live in south Florida and I can assure you that air conditioning is a safety concern, especially in people like me who have medical conditions in which excessive heat exposure can result in an ER visit. My AC has failed upon starting the car as well as following the rebooting of the Google/Android system. The rebooting of the system must be done whenever the system malfunctions & it is wise to pull off the road to do it because everything but engine shuts down during the procedure. I have had to do this several times sitting off the side of the road & the system still wasn't working. It is not safe to have to pull off road so frequently. The automatic braking was particularly frightening, as both I and the car in front of me were both slowing for a stoplight, there was at least 5 car lengths between us & the distance between us was not narrowing. My car suddenly braked. Had someone been close behind me they would likely have rear-ended my car. They might have also assumed I brake-checked them & reacted with anger. Requested Volvo corporate involvement for 4th repair attempt & IHU was replaced. System began malfunctioning again, but blind spot worked. The Google system is apparently unstable, as the 2nd loaner car's backup camera & cross traffic warning froze & failed to alert. Dates: 9-6-22 to 1-25-23 (date they took car for repair try #5). About 4000 miles on it. Volvo says they can't replicate concerns. I have video of some malfunctions & sent to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503641January 25, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Picked the vehicle up from dealership, rapidly received errors in May 2022. Errors as follows; Blind Spot Sensor service required, rear auto brake reduced functionality, park assist system reduced functionality, vehicle had less that 15 miles. A different incident in May, the AC wouldn’t work and had to shut down and reset screen. July 2022, car would not start with either key, confirmed both keys working. Would not recognize key or respond to app, eventually radio would come on but car wouldn’t crank. Dealership updated software. August 2022, GPS kept dropping and continued issues with electrical, TCAM module replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502952January 21, 2023
AIR BAGS, ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
I have had several software/computer issues since purchase. Now the whole control system has failed and all safety functions are dead, in addition to radio, heating/cooling and voice command systems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499450December 29, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, LANE DEPARTURE: ASSIST
The screen does not come on, so no heat, no safety stuff, no reverse camera and no sensors. All the above ADAS features do not work either. This is definitely a safety hazard, which I think traces back to the vehicle operating system. Details reported to Volvo in this tweet--> https://twitter.com/ameyaroskar/status/1608642311923339266?t=CUl77cpdg6qWIP8AJqetyQ&s=19
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499307December 29, 2022
ELECTRICAL SYSTEM
infotainment system quits working or will not boot up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499257December 28, 2022
POWER TRAIN, ENGINE
I have recently experienced several episodes of the vehicle suddenly going into "limp home" mode while either accelerating onto or driving along at highway speed, causing a sudden loss of drive-ability and endangering me and my vehicle as well as those other passengers and vehicles traveling near me. I have taken it to the Volvo Dealer in Norristown , PA where I purchased the vehicle new less-than a year ago, and they said they have never seen the "Transmission Acceleration Performance Reduced" dash warning with the "turtle shell" icon or the DTC codes before, however, there is much discussion of this issue on the Volvo forums, and I respectfully request that you urgently look into this dangerous issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498430December 21, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The car's heater on 'pure' mode does not operate. I called the dealer and he said "oh yeah, this is a very widespread problem." My car travels in cold climates and is subject to moisture/condensation. No call from Volvo, no special notice, nothing...... just wait until you can't see out your windows and have to pull to the side of the road because they are too lazy to take care of this issue. It is safety issue - 100%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493231November 11, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle is basically new and I have only had it a few months. It has already been with the dealer three times because of technical/computer/infotainment issues. The dealer had the vehicle for about a week on each occasion. Today, I started to break so I could turn the car around and park it in the parking lot. I was moving very slowly, as you would expect in such a case. However, the car didn't stop but instead lurched forward in full throttle causing me to crash into a breezeblock wall. The automatic warning system did not sound and the crash detection system never engaged. I haven't been in an accident for 30 years and was not distracted when this happened. If the vehicle hadn't already had issues, I would accept user error as the problem, however in light of the car's history, I have doubts.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11484994September 17, 2022
ELECTRICAL SYSTEM
A/C failed to turn on. This is the second time this has occurred. It was on a 100 degree Texas day. I was already in the vehicle and it was so hot in the vehicle I was worried about a heat stroke. It caused a distraction while driving because the electrical components weren’t functioning as intended potentially causing an accident. The 2022 models have known electrical issues and the dealership was not surprised. The vehicle is currently in the shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482261August 31, 2022
FUEL/PROPULSION SYSTEM
I was driving on a highway over 55 MPH when the Power Limitation Indicator symbol, the red warning symbol and the Emission control system flashed on which immediately limited my maximum speed to 45 MPH. This instant deceleration in high-speed traffic almost caused the car behind me to rear-end my car. I put on my flashers and exited the highway ASAP. The error light stayed on until the car's electric battery had been drained and the gasoline engine was being used 100%. Two weeks later the Power Limitation Indicator symbol flashed on again but this time I was on local roads traveling at 35 mph thus the car did not decelerate. Again, after draining the car's electric battery the Indicator symbol went away. What component or system failed or malfunctioned, and is it available for inspection upon request? Propulsion System and yes How was your safety or the safety of others put at risk? The instant deceleration of the vehicle in fast moving traffic was a potential accident situation. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer cannot replicate the error message nor knows how to fix it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the Propulsion system service required warning symbol and message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475704July 25, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
The car is only a few months old with less than 10k miles. After parking the car for about 2 hrs, came back and the battery was completely dead. This left me and my family stranded unexpectedly. After jumping the car, a warning displayed "Stop Safely, 12 V Battery Critical Charging Fault". I decided to try to make the short drive home as I was stranded with my family otherwise, the vehicle was in a limp home "turtle mode" which was not safe. The acceleration was surging unexpectedly and without warning. I realize that there was a warning not to drive, however I didn't have a lot of good options given the electrical failure. Also, in thinking back, there was a warning sometime in the last month regarding collision detection that needed to be fixed, but warning went away. In researching this issue online, seems that there are other complaints similar in nature (11472450, 11469166).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475060July 21, 2022
ELECTRICAL SYSTEM
The google android automotive operating system is unstable. It will reboot while driving. During this time all Settings and functions of the car including safety systems are rebooted as well. For about 30-60 seconds the cars systems are unavailable even the HVAC. I’ve had it serviced twice and they have been unable to fix the issue. The cars data/cell connection also does not work and is required for the SOS and Volvo On Call systems. It is currently at the dealership with no estimated time of when they can fix as they have exhausted all possible ways to fix. A case is active with Volvo to work to find the issue to the problem. They replaced the cars modem but data is still not working and updated the software but the glitches and issues with the android automotive remain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473896July 14, 2022
ELECTRICAL SYSTEM
Car will not start because of eCALL and SOS system malfunctioning. Car will only start with key in cupholder (where secondary reader is located). Possible TCAM issue or 12v battery issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473278July 11, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Started car after driving an hour, and having it sit 2.5 hours. Center panel was very dim and no air out of vents despite leaving air on when turned off. Error Message that cooling infotainment system. Audio sound for turn signal also not working Had to drive/leave. Left and found somewhere safe to pull over turn car off and sit. After 10+min no change. Drove home 60miles with no AC, cruise control or other safety features, or sounds w blinkers. At home, the beeeping for 360 camera and red/orange lights to help backup/part not functioning. The backup Light was. Car felt a little jerky during trip. After 4+ hours it appeared to be functioning. When restarted Car is 5-6 weeks old with 346 miles on it Including the 100+ from Saturday. Did not make a planned drive Sunday as did not feel it was safe. Verified all software/apps up to date Vm left for service on Saturday will follow up on opening today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473276July 11, 2022
ELECTRICAL SYSTEM
4 day old car with 45 miles on it wouldn’t unlock-manually unlocked the car to find it wouldn’t start/no power. Car was towed to dealer after being jump started. Software error caused application downloads or refreshes to continually run draining the battery which needed to be replaced entirely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC60