Volvo XC40 Complaints

169 consumer complaints on file.

#11697427November 4, 2025
SEAT BELTS
The contact owns a 2023 Volvo XC40. The contact stated while the vehicle was parked, the front passenger's side seat belt failed to latch as intended. The contact's mother was attempting to latch the front passenger's side seat belt when the failure occurred. The contact stated that the failure could have occurred while the vehicle was being driven. The vehicle was taken to the dealer to be diagnosed; however, the contact was not provided the result of the diagnostic test. In addition, the contact stated that four months prior to the failure, the front driver's side seat belt failed to latch as intended. The vehicle was taken to the dealer where it was determined that there was a failure with the latching mechanism. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693063October 13, 2025
UNKNOWN OR OTHER
I am writing to provide an update on an existing recall, 25V282, for the rear-view camera image failing to display during the start of each reversing event. This issue was meant to be resolved via a software update, which my car received and installed. However, this did not solve the issue. I still receive the "Camera Temporarily Unavailable" message regularly when shifting my car into reverse, and I am unable to see the rearview camera image.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691056October 2, 2025
UNKNOWN OR OTHER
While driving, and slowly coming to a complete stop and if I drive over a pothole, the car will launched forward and I have to press the brakes fast in order not to jot out into traffic or run into the back of another vehicle. This is very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690630September 30, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The complaint is for Software Update 7.3 and the previous update for the 2024 Volvo XC40. Those updates modified the rear backup camera view, directing the camera downward. This is a critical problem when backing out of diagonal parking, where an adjacent vehicle blocks the backup view. The revised backup camera setting directs the view downward toward the pavement directly behind the car. The critical view area is in the upper right-hand corner of the lower camera view and occupies a very small area. This format causes two flaws. First, the small area requires a greater focus, which takes the driver's eyes off the exterior surrounding events. Second, the rear view should be positioned above the overhead view, making it easier to check the camera view and double-check for pedestrians and vehicles that are outside the camera's field of view. I contacted the dealer and checked Volvo online, but there is no reporting method for this problem, and no fix to redirect the camera upward. Note the red box in the photo to see the difficulty in early awareness of approaching vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690240September 29, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Back up camera consistently does not turn off. Audio system, including turning signals and reverse alert do not activate. This continues to be a safety risk despite numerous software updates that have allegedly fixed the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688879September 22, 2025
ELECTRICAL SYSTEM, POWER TRAIN
2024 Volvo xc40 with 10,000 miles suddenly became completely disabled on the express lane of a highway. The flashers were inoperable. The windows could not be opened. Road ranger was called. Nothing was wrong with the battery. Car was towed to a safe spot. Car was taken to Volvo dealership. Volvo determine that serpentine belt came apart and the tensioner was the cause - a manufacturer defect. This was very dangerous situation for the driver and unusual for a car with such low miles to have such a break in the serpentine belt. Fortunately there was an accident ahead and cars were traveling slowly in the express lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688785September 22, 2025
VISIBILITY/WIPER
backup camera continues to say 'camera temporarily unavailable' even after software update from recall. latest software update has made the problem worse. Camera frequently fails when backing up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685234September 5, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The supposed software fix for the rearview camera not being available did not solve the problem. I’m still getting “Camera is temporarily unavailable.” When shifting into reverse. Vehicle was updated to software version 3.7 and this issue persists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684162August 31, 2025
STEERING
While driving the power steering fails. This is after the dealer had installed a software fix for this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681683August 19, 2025
VISIBILITY/WIPER
The rear-view camera is cutting out and/or unresponsive. Upon going into reverse, the rear-view camera occasionally cuts out to a blank screen. In a recent instance, I was in reverse and was completely unable to get the rear-view camera to operate whatsoever. When this occurs it is impossible to see what is directly behind the car. My car was just at the dealership yesterday (8/18/25) and has the current version of the software (v 3.7) installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681370August 18, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera doesn't always work. There are times when you will put the car in reverse and it will attempt to display the backup camera but instead says camera is temporarily unavailable. There recently was a recall for this, twice, but the issue continues to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681358August 18, 2025
UNKNOWN OR OTHER
360 degree Camera not available. 360 Degree Camera is malfunctioning sporadically. It will completely disappear and a message on the infotainment display will not “Camera Temporarily Unavailable. We have reset the unit as per manufacture specification and it doesn’t solve the issue. We can sometime lock the doors, leave it overnight and it will set-reset and grin the camera back on line. This has now napped twice in the space of 500 miles from new. There are multiple owners report regarding this defect. Volvo has not heat solved the issue from happening thru software or hardware updates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681234August 18, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When the vehicle was put into reverse, the rear view camera failed to be displayed on the screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679819August 11, 2025
POWER TRAIN, SERVICE BRAKES, UNKNOWN OR OTHER
I pulled over right side of street to park behind a parked vehicle to a visit house across the street. Was too far out from curb so I backed up about 12-15 feet or so. Put car in drive and slowly started to drive toward curb when car suddenly accelerated very hard. I turned steering to left to avoid hitting the car in front, straightened car out but could not stop it until it stopped about 20-30 feet down the road. Brake was not stopping my car. The acceleration was something like being on a ramp to get on highway and pressing pedal down to get to highway speed. It was a very hard acceleration. Very frightening. I got an appointment tomorrow for volvo service to look at this. Drove the car after this happened and today without any incident. I bought the car new in Mar 2024 and have NEVER experience this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677917August 1, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
After recall took my car for repair to the volvo dealer. They installed the new software version 3.7 but it did not fix the problem..still i am getting backup camera not available massage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677889August 1, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I was getting the "Rear Camera Not Available" warning, starting months ago. I received the notification of the Volvo recall R10320. I scheduled a software inspection/upgrade at the dealer. On July 8, the dealer installed the newer software that supposed to take care of it. Revision 3.6.4 was installed. It seemed okay for a week. Now the same warning message comes up about 25% of the time. Perhaps an even newer version may have fixed the issue? I made another appointment to check on it. But the dealer cannot see the car for another week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677554July 31, 2025
ELECTRICAL SYSTEM
My vehicle is affected by the recall #R10320 or NHTSA # 25V282. The recall letter states that the dealerships have the updated software available to solve the back-up camera issue, also over the air update will solve the problem later if that is my choice. The problem is that I see this as just a marketing ploy to get me into the dealership and upsell me on something I don't want. The OTA update should be available at the same time the dealership has the software. This is not an acceptable situation. This issue has always been very annoying and inconvenient and continues to be so. I just don't want the inconvenience of going to the dealership where there should be an alternative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677425July 31, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM
am writing to formally report a serious issue involving the sale of a Certified Pre-Owned Volvo by a franchised Volvo dealership in Pennsylvania that I believe violates consumer protection standards and certified vehicle regulations. On [XXX], I purchased a 2024 Volvo XC40 from Volvo Cars Fort Washington, represented and sold to me as a Certified Pre-Owned (CPO) vehicle. However, I have since discovered that this vehicle had an active safety recall as of May 1, 2025, prior to the sale. The recall was related to a malfunction in the safety camera system, which could potentially lead to severe accidents and endanger the driver and passengers. Despite this open recall, the vehicle was still certified and sold to me without any disclosure of the safety issue. I only learned about the recall after experiencing a problem with the camera system and independently seeking service. This violates the core standards of manufacturer-backed CPO programs, which clearly state that no certified vehicle may be sold with an unresolved safety recall. I believe this sale represents a misrepresentation of the vehicle’s condition, a failure of duty to disclose, and a potential violation of consumer protection laws in the state of Pennsylvania. I am requesting that this matter be investigated and that appropriate action be taken against the dealership for selling a vehicle as “certified” when it did not meet the required safety and certification standards. Details: •Dealer Name: Volvo Cars Fort Washington •Vehicle: 2024 Volvo XC40 •VIN: [XXX] •Purchase Date: [XXX] •Recall Issue Date: May 1, 2025 •Nature of Recall: Safety camera malfunction that could lead to accidents •Consumer: [XXX] •Address: [XXX] •Email: [XXX] •Phone: [XXX] I am happy to provide additional documentation, including sales contracts, service records, and communications with the dealer, upon request INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677385July 30, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
1. OBC failure. Stranded unable to charge. Situational could be dangerous. 2. Rt side mirror defaults to extreme angle after locking car evert time. Dealership could not troubleshoot solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677135July 30, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Car has had a previous software recall done at a Volvo dealership to address issues with the back-up camera, but even after the recall, the camera display is still frequently malfunctioning. When in Reverse, the back-up camera display often freezes for several seconds at a time while the car is in motion. This is very dangerous since anything moving behind the car (such as a small child or animal) is completely invisible until the display unfreezes. At least once a week the camera will fail to work entirely and just display a text error on screen: Camera is Temporarily Unavailable. This generally goes away on its own, but often takes putting the car into Park and back into Reverse. Occasionally, resetting the head unit is required to clear the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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