Volvo S60 Complaints (2020)

12 consumer complaints on file.

#11772138October 19, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY, SEATS
I own a 2020 Volvo S60 Momentum with approximately 58,000 miles. I am reporting a sunroof drainage system failure that caused extensive water intrusion and damage to electrical components. In October 2026, Volvo Cars of Brooklyn inspected my vehicle and confirmed in writing: "Drains clogged causing water intrusion." The Volvo technician removed the seats and carpeting and discovered significant water accumulation beneath the carpeting, mold buildup, a corroded audio module, corroded wiring harness connectors, and damaged electrical wiring. The rear bench seat was also saturated with water, and the technician recommended replacing it. Additionally, the interior hood release cable was found to be significantly rusted, although its connection to the leak has not been established. My primary safety concern is that water entered areas containing electrical wiring and electronic modules, potentially causing electrical malfunctions or loss of vehicle functions. Corrosion of the hood release cable may also interfere with opening the hood. I initially discovered water accumulating on the rear passenger-side floor. I was unaware that the sunroof drainage system was causing the problem. No associated dashboard warnings or electrical failures while driving have been reported. The failure and resulting damage were confirmed by an authorized Volvo dealership through a documented inspection and video recording. The affected components can be inspected through coordination with the dealership. The estimated repairs total approximately $8,000. I am requesting that NHTSA investigate whether the sunroof drainage system in 2020 Volvo S60 vehicles may allow water intrusion that damages electrical components and creates potential safety hazards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11758721August 22, 2026
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
On two separate occasions in the past two months June 6 and Aug. 15, this vehicle experienced a severe unintended engine surge / unintended acceleration event while at a complete stop with my foot firmly on the brake. On both occasions, the engine RPMs spiked above 1,000 RPM, forcing the vehicle to pull heavily against the brakes as if trying to race forward into the intersection. On the most recent event (Aug. 15) when stopping at a red light it appeared that the supercharger kicked in, pulling against the brakes. Six or eight pedestrians were crossing directly in front of the vehicle. If I had taken my foot of the brake I would have hit them. 1.June 12, 2026 Service Visit (RO #192480, attached): Following the June 6 incident, the vehicle was brought to Beyer Volvo Cars Falls Church, Va. The repair order explicitly notes:"Tech found the front sunroof drains to have clogged with dirt/debris and the floorboard to be full of water.""Interior was removed to dry out carpets and the sunroof drains were cleared." Clogged sunroof drains cause water ingress down the A pillar. 2.Diagnostic Code & Part Replacement: During this visit, fault code 161615 was retrieved. The technician noted "unable to duplicate the problem at this time" regarding the engine flare, and no physical inspection or remediation of the flooded wiring harnesses or module connectors beneath the carpet was performed. This same A6 electrical code 161615 was noted on a previous service on 25 Sep. 2025, (RO#184284, attached). There is clear precedent with NHTSA Recall 22V-288 (of a different Volvo model, the XC40), where water intrusion into Volvo wiring harnesses caused corrosion and unintended acceleration. Given that my passenger footwell flooded prior to the engine surge, the CAN bus harness and floor connectors beneath that carpet must undergo a full electrical continuity and corrosion inspection, not just a surface drying. I am requesting further service by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742020June 4, 2026
SERVICE BRAKES, STEERING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638095January 23, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car has “detected” a crash many times and automatically stopped even on the highway. It jerks and to slam on the brakes and then keeps going. It’s very dangerous and I have a strong theory it’s the model in general and not an isolated situation with my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633726January 2, 2025
FORWARD COLLISION AVOIDANCE, VEHICLE SPEED CONTROL
The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470504June 22, 2022
SUSPENSION, STEERING, POWER TRAIN
It is unknown what caused this issue but ever since I bought my vehicle on April 5, 2021, I have been experiencing vibration issues when driving between 65-75 MPH. I have had my vehicle inspected at multiple Volvo Service Centers across Texas and no one can seem to figure out what is causing the vibration issues. My front rotors have been replaced 3 TIMES, my rear rotors have been replaced once, I have had multiple tire rotations, alignments and balancing from Volvo Service Centers and even from Discount Tire. With all of these items serviced/repaired/replaced, the vibration is still present in the steering wheel traveling at highway speeds. I went on a test drive today, 6/22/22, with a Volvo Service Technician and he confirmed that the vibration is valid. He also stated that the only thing left to do is to replace all 4 tires, at my cost, to see if the vibration goes away. He advised that when new cars are on the lot parked waiting to be sold, dealerships typically inflate the tires to about 50 PSI so as to avoid any "flat spots" on the tires. He also stated that many dealers also typically do not inflate tires on their new fleet due to the rough ride it causes. I have contacted Volvo regarding this issue without any remedy or advice. Additionally, my Volvo dealer cannot say for sure that they will reimburse me for tires, if I do choose to replace my current ones, even though this issue has been present since day 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443977December 16, 2021
SUSPENSION, WHEELS, STEERING
Ongoing Problem as mentioned in Volvo's Technical Journal "Speed Dependent Vibrations at Highway Speeds" Ref No: TJ 20803.20.0 . At any speed of 75 mph and above the front continuously vibrates. The tires have been replaced two times in less than 2 weeks and road forced balanced by the dealership twice. The vibration does not go away. The dealership does not want to address the issue. The car is NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421793June 22, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
I turned the car on and got an error message that said the turn indicator system failed. After trying to clear the message from the dash using the button on the steering wheel, I discovered that nothing on the steering wheel was working, including the windshield wipers or any buttons on the steering wheel. I called the manufacturer and they told me not to drive it and they towed it to the dealer. The dealer said they had see this before as either a software issue or electrical issue and would need to replace the stalks and buttons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416437May 13, 2021
SERVICE BRAKES
2020 VOLVO S60 T-6 R WENT IN FOR SERVICE AT VOLVO DEALER, 5/12/21, MILEAGE 24,018. TECHNICIAN NOTED REAR BRAKES LESS THAN 2MM & ROTORS GROOVED, NEEDS TO BE REPLACED. I WAS TOLD THIS IS NOT UNDER WARRANTY, IT'S NORMAL WEAR. THIS VEHICLE HAD SERVICE AT THE SAME DEALER ON 12/8/20, MILEAGE 16,952 THE SERVICE REPORT STATED, "BRAKES IN THE GREEN 7MM OR MORE". THE VEHICLE IS DRIVEN HIGHWAY MILES MAINLY, REGARDLESS OF THAT FACT, BRAKE PADS DON'T NOT WEAR DOWN 5MM IN 7,000 MILES ON A NEW CAR UNLESS THERE'S AN UNDERLYING PROBLEM, THERE HAS ALREADY BEEN A RECALL ON THE REAR AUTOMATIC PARK BRAKE, SEEMS LIKELY THAT THERE'S ADDITIONAL PROBLEMS WITH THE REAR BRAKES. THE REPLACEMENT COST ME $888.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394308February 2, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
MY 2020 S60 T5 R-DESIGN HAD 3 BROKEN SENSORS, A SAFETY RECALL, MALFUNCTIONING BRAKES WHICH CAUSED THE CAR TO VEER, AND MOST RECENTLY A LEAKING A/C HOSE. ALL PROBLEMS FROM THE FACTORY (OUT OF THIN AIR) WITHIN THE FIRST 12 MONTHS OF MY LEASE. AFTER NUMEROUS COMPLAINTS TO VOLVO CAR USA, I WAS OFFERED A GENERIC AND DISMISSIVE ANSWER THAT VOLVO 'IS NOT IN THE POSITION' TO OFFER A TRADE ASSIST OR ANY HELP. NO EXPLANATION TO A LOYAL VOLVO CUSTOMER. THEY'RE SIMPLY 'SORRY' THAT I HAD TO TAKE OFF WORK TO SERVICE THEIR CAR AND WAS TOLD TO UBER HOME (NO COURTESY LOANER). AFTER THE MOST RECENT SERVICE VISIT, I DEMANDED VOLVO EITHER REPLACE THE CAR OR TERMINATE THE LEASE, BUT THE AGENT THOUGHT SERVICING THE VEHICLE 5 TIMES (BECAUSE PARTS WERE BREAKING) WAS ABSOLUTELY NORMAL. SHE WAS STUNNED I DO NOT HAVE A POSITIVE ATTITUDE NOW THAT MY CAR WAS FIXED. I DEMANDED CONTACT TO THE REGIONAL MANAGER, BUT MY AGENT (WHO TURNED OUT TO BE SUPERVISOR) REFUSED TO FORWARD ANY INFORMATION. MY CAR WOULD GO THROUGH A REVIEW PROCESS WITH 'SPECIAL PARAMETERS', BUT THE SUPERVISOR OF THE HEADQUARTERS OF VOLVO CARS USA WAS INCAPABLE OF ANSWERING WHAT THE PARAMETERS WERE, WHEN THIS REVIEW WOULD TAKE PLACE, OR WHO IS REVIEWING MY CASE' NOTHING WAS TRANSPARENT, AND FOR ALL I KNOW, THIS REVIEW COULD HAVE BEEN ARBITRARY. AS EXPECTED, 'VOLVO IS NOT IN THE POSITION'' VOLVO SENT AN AUTOMATED CUSTOMER SATISFACTION SURVEY, TO WHICH I PROVIDED FEEDBACK OF MY AWFUL EXPERIENCE. SADLY, THE SAME AGENT HANDLING MY CASE RESPONDED 'THANK YOU' AND THAT WAS IT. I GUESS MY FEEDBACK AND PROBLEMS CAUSED BY VOLVO DO NOT REALLY INTEREST VOLVO? SO BY VOLVO 'PARAMETERS,' A CAR BREAKING 5 TIMES IS NORMAL, THERE IS NO QUALITY CONTROL OF THEIR CARS, AND CUSTOMER SERVICE IS INEXISTENT (3 OR 4 'PROFESSIONALS' IN HEADQUARTERS SERVING NORTH AMERICA IS INEXISTENT).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388041January 12, 2021
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2020 VOLVO S60. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH TIRE PRESSURE MONITORING SYSTEM. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297043January 4, 2020
SERVICE BRAKES
'THE BRAKE FLUID IS LOW STOP SAFELY' MESSAGE CAME ON AT LESS THAN 87 MILES ON THE ODOMETER WHILE THE ENGINE WAS RUNNING ON MY DRIVEWAY. A VOLVO DEALER STATED THE FOLLOWING: FLUID WAS LOW NO EXTERNAL LEAK FOUND TOPPED OFF BRAKE FLUID TO FULL MARK 'THE BRAKE FLUID IS LOW STOP SAFELY' MESSAGE CAME ON AGAIN AT LESS THAN 191 MILES ON THE ODOMETER WHILE I WAS DRIVING ON A LOCAL ROAD AT ABOUT 35 MILES AN HOUR SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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