Volvo S60 Complaints (2002)

186 consumer complaints on file.

#10340700June 29, 2010
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TWO MALFUNCTIONS EXIST WITH THE 2002 VOLVO S60. THE FIRST ONE IS A FAULTY DRIVER'S INFORMATION MODULE DEFECT THAT CAUSES A TOTAL MALFUNCTION OF THE ENTIRE DASHBOARD. SPECIFICALLY, THE DASHBOARD GOES COMPLETELY BLANK WHILE DRIVING AND ALL OF THE GAUGES BECOME INOPERABLE, INCLUDING THE SPEEDOMETER. THEREFORE, PREVENTING THE DRIVER FROM BEING ABLE TO CONTROL OR MONITOR THE VEHICLE'S SPEED. THE SECOND MALFUNCTION IS THE FRONT AND REAR HEATED 02 OXYGEN SENSORS. THESE MANUFACTURE DEFECTS HAVE A POTENTIAL TO CAUSE A VERY SERIOUS ACCIDENT. THE DRIVER'S INFORMATION MODULE AND THE 02 SENSORS WERE MANDATORY COMPONENTS THAT WERE REQUIRED TO BE REPLACED AS OPPOSED TO REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292831November 18, 2009
FUEL SYSTEM, OTHER
STRONG FUEL SMELL, ESPECIALLY WHEN STANDING BESIDE THE CAR. DEALERSHIP IS UNSURE WHAT THE PROBLEM IS, BUT MECHANIC NOTICED GAS LEAKING ABOVE THE TANK. THERE ARE MANY PEOPLE WITH THE SAME OR SIMILAR PROBLEMS (SEE ONLINE VOLVO FORUMS), AND A NATIONWIDE RECALL MIGHT BE APPROPRIATE. I URGE THE AGENCY, AND PUT IT ON NOTICE, THAT FAILURE TO ACT MIGHT RESULT IN AN ACCIDENT THAT COULD BE FATAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291048November 5, 2009
SUSPENSION:FRONT
I PRESENTLY OWN A 2002 VOLVO S60 SEDAN. ON OCTOBER 14TH, 2009, AT APPROX. 5:30 AM, THE FRONT DRIVERS SIDE BALL JOINT SEPARATED FROM MY VEHICLE, CAUSING FAILURE OF MY UPPER BALL JOINT, THEN SEPARATING MY CV JOINT AND SHAFT FROM MY TRANSMISSION. THIS IN TURN, CAUSED EXTENSIVE BODY DAMAGE TO MY VEHICLE. I THANK GOD, THAT I WAS ONLY TRAVELING 20 MILES PER HOUR. IF I WAS ON THE HIGHWAY, I WOULD NOT BE WRITING THIS TODAY. I NOTIFIED DALZELL VOLVO IN DEDHAM, MASS. AND ALSO FILED A CLAIM WITH VOLVO OF NORTH AMERICA, CLAIM NUMBER 376672. MY CLAIM FOR REIMBURSEMENT OF REPAIRS WAS DENIED BY MR. JOHN WILLETS OF VOLVO. I AM VERY CONCERNED FOR ALL THE OTHER OWNERS OF THIS TYPE OF VEHICLE. WHEELS SHOULD NOT BREAK OFF WHILE DRIVING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10284638September 20, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE
DEFECTIVE: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280053August 11, 2009
FUEL SYSTEM, GASOLINE
FOR ABOUT A WEEK OUR 2002 VOLVO S60 HAS HAD A STRONG GASOLINE ODOR INSIDE AND HAS BEEN HARD TO START. THE GASOLINE SMELL IS ALWAYS THERE, AND STARTING THE CAR IS A PROBLEM EVERY TIME. WE LIVE IN TEXAS, WHERE IT HAS BEEN EXTREMELY HOT, AND A LITTLE RESEARCH SEEMED TO POINT TO A PROBLEM WITH THE FUEL PUMP. WE WILL BE TAKING THE CAR INTO THE VOLVO DEALERSHIP SOON TO BE REPAIRED. WE BELIEVE THIS REPAIR SHOULD BE COVERED UNDER EITHER THE RECALL OR WARRANTY, BUT WE ARE OFFICIALLY FILING A COMPLAINT TO COVER OUR BASES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273622June 12, 2009
ENGINE AND ENGINE COOLING
I OWN A VOLVO S60 AND AM HAVING PROBLEMS (RACING IDLE, UNCONTROLLABLE CRUISE CONTROL, AND COMPLETE DYING OF ENGINE RANDOMLY) WHICH ARE RELATED TO EVENTUAL FAILURE OF THE ETM WHICH COULD BE A CATASTROPHIC EVENT, RESULTING IN SERIOUS INJURY OR DEATH. VOLVO HAS ISSUED A LIMITED RECALL BUT IN ORDER TO BE GRANTED THIS FIX ONE'S VEHICLE MUST FAIL A CERTAIN TEST. IF THERE IS NO FAILURE, NO FIX.(THE TEST IS NOT A COMPREHENSIVE METER OF FAILURE) A SOFTWARE UPGRADE IS OFFERED WHICH IS ESSENTIALLY AN OVERRIDE , IN WHICH THE SYSTEM IS SET TO IGNORE SYMPTOMS, SO THAT THE CHECK ENGINE LIGHT DOES NOT EMPLOY. THIS IS NOT A FIX.. THE PROBLEM EXISTING IS THAT MY CAR EXHIBITS ALL THE PRELIMINARY PROBLEMS OF THE EVENTUAL FAILURE OF THE ETM WHICH WILL RESULT IN A LIMP HOME MODE ,WHEREAS THE CAR WILL ONLY GO APPROX 15MPH, AND IS IMMEDIATE, MEANING THAT WHEN THIS HAPPENS ONE HOPES THEY ARE NOT ON THE FREEWAY .... WELL, ONE CAN USE ONES IMAGINATION. THIS IS VERY DISTURBING. STILL VOLVO WISHES TO WAIT UNTIL THE COMPLETE FAILURE OBVIOUSLY, AND I DO NOT WISH TO GAMBLE WITH MY LIFE IN THIS WAY. THE SYMPTOMS AT THIS TIME ARE RANDOM, INDICATIVE OF COMPLETE FAILURE IN THE FUTURE. VOLVO HESITATES TO TAKE COMPLETE RESPONSIBILITY OF THIS PROBLEM; BUT ARE AWARE OF THE DEFECTIVE ENGINEERING RESPONSIBLE FOR IT. EVEN THEIR FIX FOR THIS PROBLEM IS TO REPLACE WITH THE SAME ETM (ELECTRONIC THROTTLE MODULE) WHICH AGAIN, IS ONLY BUYING TIME UNTIL IT FAILS ALSO. BUT JUST TRY TO GET YOUR MODULE REPLACED ; NOT AN EASY THING TO DO, UNLESS U WANT TO PAY FOR IT OUTRIGHT, AND THAT IS WRONG CONSIDERING THIS IS A VOLVO PROBLEM, AGAIN, THAT THEY ARE AWARE OF. I GUESS MAYBE DEATH COULD BE THE GREAT MOTIVATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266636April 24, 2009
FUEL SYSTEM, GASOLINE
I OWN A 2002 VOLVO S60 ABOUT 4-5 MONTHS AGO I NOTICED MY CAR SMELT LIKE GAS. I THOUGHT THIS WAS ODD SINCE IT WAS WINTER. I TOOK IT INTO MY MECHANIC AND HE SAID IT WAS LEAKING GAS. HE THEN ADVISED ME ABOUT THE RECALL FOR 2002 S60S. I LOOKED ONLINE ABOUT THE RECALL AND SURE ENOUGH MY MAKE AND MODEL HAD A RECALL, SO I CALLED VOLVO, AND THEY QUICKLY DISMISSED MY CLAIM. THEY SAID THAT MY VIN DID NOT MATCH THE RECALL. I EXPLAINED IN THE ONLINE STATEMENT THAT THE RECALL WERE FOR CARS IN HOT AND DRY AREAS SUCH AS AZ AND NV. I LIVE IN UTAH, AND I AM CERTAIN THIS VEHICLE HAS A MANUFACTURE DEFECT. I WOULD LIKE TO SEE VOLVO TAKE RESPONSIBILITY FOR THEIR MISTAKES. HOW CAN I GO ABOUT HAVING MY VEHICLE RESTORED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266657April 24, 2009
FUEL SYSTEM, GASOLINE
I HAVE A 2002 VOLVO S60 THAT IS RECALLING CARS WITH LEAKING FUEL PUMPS. WE HAVE HAD THIS CAR FOR ABOUT A YEAR AND IT'S BEEN LEAKING GAS SLOWLY AND NOW GAS IS COMING OUT OF OUR CAR A LOT. I CALLED VOLVO AND THEY AREN'T ABLE TO REPAIR THE CAR BECAUSE THE WARRANTY EXPIRED FOR MY VIN IN JULY 2002. I DO THINK THAT OUR CAR SHOULD QUALIFY TO BE REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10266222April 21, 2009
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
EXTENDED RECALL 07V152000 DESCRIPTION FOR FUEL PUMP REPLACEMENT - FIRE HAZARD. ASIDE FROM FUEL ODOR, IT SHOULD INCLUDE SETTING OF DASH MIL INDICATOR OF ODB11 SMALL EMISSIONS LEAK AS A PRECURSOR INDICATION OF FUEL LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262574March 20, 2009
SEAT BELTS
THE FRONT PASSENGER SEATBELT RETRACTED AND WOULD NOT MOVE TO ENGAGE THE PASSENGER. IT WAS STUCK IN PLACE. THE DEALER EXAMINED IT AND SAID IT WAS NOT POSSIBLE TO FIX BECAUSE IT IS A 'CLOSED SYSTEM' AND WOULD NEED TO BE REPLACED. THEY WOULD CHARGE OVER $650 TO REPLACE IT FOR PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260583March 3, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE WENT INTO LIMP MODE AND WAS UNABLE TO DRIVE MORE THAN 15 TO 20 MILES PER HOUR. THE FAILURE OCCURS OFTEN WHILE BEING DRIVEN. THE VEHICLE WAS TAKEN TO A MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. ANOTHER MECHANIC STATED THAT NHTSA CAMPAIGN ID NUMBER 06V441000 (VEHICLE SPEED CONTROL) WAS RELATED TO THE FAILURE. THE DEALER STATED THAT HIS VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE IS CURRENTLY IN THE PROCESS OF BEING INSPECTED BY THE SECOND MECHANIC. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO A SERVICE CENTER. THE FAILURE MILEAGE WAS 112,000 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 4/14/09 *CN UPDATED 04/17/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254737January 12, 2009
STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING ON THE PA TURNPIKE, MY GLASS SUNROOF INEXPLICABLY JETTISONED OUT OF THE CAR. THE GLASS WAS INTACT AND SHATTERED ON THE SHOULDER OF THE ROAD. FORTUNATELY, I WAS DRIVING IN THE SLOW LANE AND THERE WAS NO ONE BEHIND ME. THE POTENTIAL FOR SERIOUS INJURY AND PROPERTY DAMAGE WAS AVOIDED, ALTHOUGH IT IS CLEAR THAT A DEFECT CAUSED THIS OCCURRENCE. THE MANUFACTURER (VOLVO) IS UNWILLING TO ADDRESS THE PROBLEM ALTHOUGH I HAVE CONTACTED THEIR NORTH AMERICAN OFFICE SEVERAL TIMES. I TOOK MY CAR INTO THE DEALERSHIP AND THEY TOLD ME IT WAS MY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252980December 28, 2008
FUEL SYSTEM, GASOLINE
I HAVE A VOLVO S60 2002 AND IN OCTOBER IN A CHEKPOINT THE BORDER PATROL AGENT NOTICED AN ODOR OF FUEL AND A LEAK HE WAS SOME WHAT ALARMED AND SO I WAS INSPECTED AND SO ON I STARTED TO RESEARCH FOR THIS PROBLEM AND FOUND THAT MY CAR HAD A RECALL ON THE FUEL PUMP NHTSA CAMPAIGN 07V152000 THAT MATCHED ALL THE SY MPTOMS AND SO I CALL TO VOLVO AND THEY SAID THAT I DON'T HAVE A RECALL BUT AN EXTENDED WARRANTY ON THE FUEL PUMP, AND SO I WENT TO THE DEALER LEFT THE CAR PICKED IT UP AND NOW MY CAR NOT ONLY LEAKS FUEL ON THE OUTSIDE BUT INSIDE I HAVE A STRONG FUEL FUMES SMELL AS WELL AND SO I CONTACTED VOLVO AGAIN NOW VIA EMAIL AND WHAT THEY SAID IS THAT THEY ARE NO EXACTLY RESPONSIBLE FOR THE WAY THEIR FRANCHISES WORK LIKE THE HAVE A MIND OF THEIR OWN, THE PROBLEM FOR ME IS THAT THE NEXT AVAILABLE VOLVO DEALER IS 4 HORS AWAY, SO WHAT I AM SUPPOSED TO DO! THE COST OF REPLACING THE FUEL PUMP IS LIKE $700.00...................! I DO HAVE LIKE A HEADACHE LIKE EVERY DAY BECAUSE THE FUMES.....! *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10249180November 18, 2008
STEERING
2002 VOLVO S60 2.4T MODEL. PICKED UP MY CAR FROM AN AUTHORIZED VOLVO REPAIR CENTER FOR ROUTINE MAINTENANCE AND WAS ADVISED THAT I NEEDED A NEW GEAR BOX. THIS GEAR BOX RUNS AT A COST OF $2,000 WITH ABOUT 4 OR 5 HOURS OF LABOR AT $400. THE CAR HAS ONLY 77,000 MILES ON IT AND I STRONGLY BELIEVE THAT IT IS PREMATURE FOR THIS PART TO FAIL. I HAVE SEARCHED THE INTERNET REFERENCES ON THE TOPIC AND FIND IT TO BE SOMEWHAT WIDESPREAD. I WOULD APPRECIATE SOME FEEDBACK ON THE ISSUE AS I PLAN TO ADDRESS VOLVO CORPORATE FOR A RESOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245540October 15, 2008
FUEL SYSTEM, GASOLINE
GAS SMELL ON 02 VOLVO S60 LIKE LISTED ON NHTSA CAMPAIGN NUMBER 07V152000 AND VOLVO HAS CAMPAIGN NUMBER R176. THIS RECALL SHOULD BE EXTENDED TO ALL STATES AS WE ALL HAVE HIGH TEMPERATURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244881October 8, 2008
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 VOLVO S60. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE FAILURE WAS RELATED TO THE THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE FAILURES WERE RELATED TO RECALL#07V152000, FUEL SYSTEM; HOWEVER, HER VIN WAS EXCLUDED. THE FAILURE AND CURRENT MILEAGES WERE 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238801August 18, 2008
TIRES
VOLVO S60 DRIVEN ON FREEWAY AT 65 MPH FOR 30 MINUTES, LARGE BANG, THEN COMPLETE BLOWOUT - ALL THE TREAD SEPARATED FROM THE MICHELIN TIRE IN THE BACK RIGHT SIDE. TIRES HAD BEEN INSPECTED VISUALLY AUG. 17 BY OWNER, MAY 6 BY VOLVO DEALER AND WERE IN GOOD SHAPE. IN MAY, 2008, THE FRONT RIGHT TIRE, SAME MICHELIN BRAND, HAD BEEN DESTROYED BY PERFORATIONS OF THE TIRE EVEN THOUGH NO IMPACT OCCURRED. THE MAY EVENT ALSO HAPPENED DRIVING ON A FREEWAY AT 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237064August 5, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 VOLVO S60. THE CONTACT NOTICED A VERY STRONG FUEL ODOR COMING FROM THE FUEL PUMP. FROM THE EXTERIOR OF THE VEHICLE, THE ODOR WAS VERY OVERPOWERING, BUT WAS ALSO NOTICEABLE FROM INSIDE THE PASSENGER COMPARTMENT. THERE WERE ALSO FUEL STAINS ON THE FUEL TANK THAT WERE NOTICEABLE. THE DEALER REFUSED TO REPAIR THE VEHICLE AND STATED THAT THE REPAIR WOULD COST $850.50 PLUS TAX. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE ENTIRE FUEL PUMP NEEDED TO BE REPLACED IN ORDER TO REMEDY THE FAILURE. NHTSA CAMPAIGN ID NUMBER 07E023000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER) AND VOLVO RECALL NUMBER R176 MENTION IDENTICAL FAILURES; HOWEVER, THE VEHICLE DOES NOT FALL UNDER THE CLIMATE STIPULATIONS OF THE RECALL. THE FAILURE MILEAGE WAS 157,000 AND CURRENT MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236718August 2, 2008
FUEL SYSTEM, GASOLINE
I HAVE A 2002 S60 VOLVO. IT IS HARD TO START WHEN COLD AND THERE IS A SLIGHT GAS ODOR. NHTSA CAMPAIGN # IS 07V15200 AND VOLVO CAMPAIGN IS R176. I UNDERSTAND IT IS A FAULTY FUEL PUMP AND VOLVO REFUSES TO REPLACE IT BECAUSE I DO NOT LIVE IN NEVADA OR ARIZONA. I LIVE IN FLORIDA ABD IT IS HOT HERE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234346July 15, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE FRONT DRIVER SIDE INTERIOR DOOR HANDLE ASSEMBLY BROKE. DEALER SAID THE ONLY FIX WAS TO REPLACE THE ENTIRE INTERIOR DOOR PANEL ASSEMBLY, AS LINKAGE FOR DOOR IS BUILT INTO DOOR PANEL. DEALER ESTIMATE TO REPLACE PANEL $575. IT APPEARS LIKE VEHICLES HAVE HAD THE SAME ISSUE. THE MANUFACTURER SHOULD STEP UP TO RESOLVE THIS ISSUE WITH LITTLE FINANCIAL IMPACT TO THE OWNER(S). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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