Volvo S60 Complaints (2012)

121 consumer complaints on file.

#11471918June 30, 2022
VISIBILITY/WIPER
The front windshield has a faulty gasket, I put sealant from Autozone but didn’t help. Water falls down the windshield causing skewed vision. I’m also afraid that there may be some type of short, which can cause damage either parked or driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454757March 1, 2022
ENGINE
On December 1, 2021 I was driving my 2012 Volvo S60 T5, that I purchased 3/2021 with 99,489 miles on it, on the highway and it stalled without warning after almost crashing. There were no warning alerts or check engine light that came on the dashboard and the car had 1,000 miles until the next oil change. After browsing the internet, we realized that the car had a recall because their vehicles were not warning the driver that there was low oil pressure allowing the driver to continue driving until the engine seized (Recall #R29436; National Highway Traffic Safety Administration campaign #13V592000). The recall was repaired by Prestige Auto on 1/2014. I contacted Volvo of North America who opened up a case and then had the car towed to Portland Volvo in Scarborough, Maine for an appointment on December 14, 2021. On December 15, 2021 Portland Volvo informed us that the vehicle’s engine was beyond repair because of an unfortunate mechanical failure due to lack of lubrication. Later that evening I received an email from Volvo of NA stating that they would cover $750 of the repairs. I emailed back asking to wait for a quote from Portland Volvo on how much it was going to be to repair the vehicle. On December 16, 2021 I was informed by Portland Volvo that she spoke with the district manager and that a used engine costs between $10-14,000. Volvo of North America has now decided to retract their $750 offer to help because the car is now out of warranty but it was due to a manufacturer's defect. I spoke with Prestige Auto (the dealership who fixed the repair) and was told that if the repair was actually fixed then it would have done its due diligence and alerted the driver that there wasn't any oil pressure. I have also read articles on these kinds of issues and it states that a recall is to be repaired until it fixes the issue, and obviously the issue wasn't fixed the first time. I asked for an appeal, was denied and now Volvo wont respond back to emails or calls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453320February 21, 2022
SEAT BELTS
I have a 2012 S60R. I just received the recall notice for the front seat belts last week. In September of 2021, the warning light on the dash board intermittently comes on with a warning sound stating that my rear seat belt is not in use. This happens while starting the car and driving. There are no passengers riding in the rear seats of my car when this happens. I have tried to fasten the rear seat belts, but they do not fasten. I can not have passengers in the car due to the malfunction of the rear seat belts which is a safety issue. My vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452418February 17, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
My wife and I were driving to BWI airport for a 10:30am flight from Virginia Beach in the Express Lane on I-95N going 75mph when all of a sudden at 8:30am the engine seized and I got a message telling me I would experience "Reduced Engine Performance" as my car puttered to a stop with white smoke pouring out of the exhaust. Prior to this message I had no warnings or messages on my dashboard. I got out of my car to check my oil and it was completely evaporated, so I called AAA. While we are 1 hour into waiting (it is now 9:30am) on the narrow shoulder of two Express Lanes for a tow truck to take our car to a shop at 11:40am and for a Lyft driver to figure out how to get to us, two VDOT employees told us we had to move our car by 11am otherwise the state police will tow us. I managed to call a local tow company who finally arrived by 10:55am, so we had been stranded in an Express Lane watching cars fly by at 85mph for almost 2 and a half hours before we were able to move. After the first shop took a look and told me the engine was damaged and that they couldn't replace it, I had it towed to a Volvo dealership. 5 days and a $375 diagnostic later, they find that the turbocharger has an internal oil leak and that this and the catalytic converter would have to be replaced for $6k. Aside from now being carless 4 hours from the dealership and missing my wife's birthday celebration without refund, I now have a $6,375 bill that I had no way of preventing due to a manufacturing design flaw in 2012 Volvo S60 T5. I SHOULD have been warned of a low oil situation so I could have at least pulled over and properly tended to it. I SHOULD NOT have to be liable for a Volvo design flaw that may involve faulty piston rings that has apparently affected countless others. This incident put both my wife and I in danger on an Express Lane on a very busy highway. Volvo needs to be accountable for this design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451489February 11, 2022
ENGINE
It looks as if my car should have been included in the 62Vin recall for engine sensor not stating low oil. Car started to knock and shutoff with no warning for low oil pressure. Diagnostic show oil was issue but even when completely drained car still does not display low oil which caused motor to blow. Contacted volvo and they would not add vehicle to recalls even though car year manufactured period and engine vin matched recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448430January 21, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When I first bought this Volvo there was condensation in both of the headlights then took it for a test drive and I really liked it and when I got back the dealer said if I was to buy it he would take care of both headlights so I assumed that he did but I bought it and left and was driving and then a code came on in the car saying low beam out I was like oh [XXX] so took it back to them they had me go buy $120 light bulb and that wasn't the problem they did some working and testing and said that it was the low beam ballast so I bought 1 for the drivers side and that fixed that problem but then not even a week later the same light came on saying low beam out, took it back and they said that it was the same thing on opposite side on passenger side so they said order the part and we'll fix it I did that took it back to them and they said it was fixed not even a day later and the light was back on swing low beam out I'm thinking that there is an issue that has to deal with some kind of recall with these lights cause there is no way that they should break that easy or quick so please get back to me and let me know thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444085December 17, 2021
ENGINE
This in regards to a vehicle I purchased on March 30, 2021. It is a 2012 Volvo S60 T5 VIN #[XXX]. When I purchased the car it had 99,489 miles on the odometer and when the vehicle became an issue it was at 104,409 miles on the odometer. I purchased it on Craigslist from a physician in Maine. On December 1, 2021 my husband was driving the vehicle on the highway and it stalled without warning after almost crashing. He was able to pull over, start the car back up and drive it home. There were no warning alerts or check engine light that came on the dashboard. After browsing the internet, we realized that the car had a recall due to an oil consumption level issue in 2014 (Recall #R29436; National Highway Traffic Safety Administration campaign #13V592000). I contacted Volvo of North America who opened up a case (case #[XXX]) and then had the car towed to Portland Volvo in Scarborough, Maine for an appointment on December 14, 2021. On December 15, 2021 Portland Volvo informed us that the vehicle’s engine was beyond repair. Later that evening I received an email from [XXX] at Volvo of NA stating that they would cover $750 of the repairs. I emailed her back asking her to wait for a quote from Portland Volvo on how much it was going to be to repair the vehicle. On December 16, 2021 I was informed by [XXX] at Portland Volvo that she spoke with the district manager and that a used engine costs between $10-14,000 and that Volvo of North America has decided not to help because the car is now out of warranty but [XXX] from Portland Volvo admitted it was a manufacturer's defect. Not only has the car been seen periodically throughout its lifetime at Volvo dealerships and was seen in July 2021 due to two recalls that needed to be fixed at Volvo in Exeter, NH. They did a multi-point inspection on the car and everything passed and only 3,500 miles had been put on the car since. I have all the paperwork proving all of this. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443024December 8, 2021
EXTERIOR LIGHTING
When I purchased the 2012 volvo S60 back in June we started to drive and it said low beam out and later found out that it was the drivers side low beam took it back and they tried a new headlight but didn't work but we found the problem it was the ballast to the hid bulb was bad changed it bam fixed 2 days later the light came back on and said low beam out but this time it was the passenger side took it back and they checked and said that it was the samething the low beam hid ballast so got that they changed it and bam fixed well left there and less than a week later the light comes back in saying low beam out and only its the same side again this time the passenger side, so my question and concern is I can't ve the only one having this issue with my headlights causing me to drive with high beams on which isn't safe so please get back to me with an answer I believe there is something faulty with these S60 r-design hid low beam headlights please help
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427208July 30, 2021
ENGINE
The contact owns a 2012 Volvo S60. The contact stated while driving 35 mph, the oil pressure warning light was illuminated. The contact pulled over and parked on the side of the road and turned off the vehicle but it was unable to be restarted. The contact stated the vehicle was not drivable. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 13V592000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer had not been informed of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426033July 22, 2021
ENGINE
I had the car about 3 months from a dealership. I was driving through the hills near my house, at first no problem. After about 4 turns or so this red light would come on saying something like low oil pressure and the car would stall a bit til I was out of the turn. Didn’t say anything about needing oil or anything. I would have gone straight to a gas station had there been one. My only option was to turn around when I could at the bottom of the hill and go back. The car did the same thing on the way back. I got the car home without further problems parked it and planned to have it checked out first thing when a drove the car again. A couple days went by I decided it was time to have the car checked out. Got in the car started the car and the car started making an extreme rattling noise. I thought maybe something came loose I popped the hood and the rattling increased the the car stalled and stopped running before I got a chance to have it checked out. I started looking on line and found that the were hundreds of people with this same year make and model that the same happened to them . I tried to get my insurance to pay for it but they wouldn’t go for it. I went back online and learned that this issue is something Volvo knew about for many years and said it was limited to models 2012 with vin62 which my car is but only for like a three month period of time during 2012 . I thought they are obviously trying to limit the amount of responsibility they have to people like me who unknowingly purchased a Volvo expecting to have a quality car that would last many years. If you read the hundreds of blogs from people who’s cars engines failed exactly the way Volvo said of the cars Volvo was willing to recall and repair because it is Volvo’s responsibility to do so. I got lucky that the engine didn’t fail as I was driving through the hills. I and others could’ve been hospitalized or killed Thanks to Volvo only informing a very limited few of this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424688July 13, 2021
ENGINE, UNKNOWN OR OTHER
I was driving on my way back home. When my car started to knock. As I was slowing down to pull over. My oil pressure light came on. Granted, the reason was unknown. I had just recently checked the oil level. I got out to check the dipstick to find smoke coming out where the dipstick was. Curious as I was, I had no oil which left me puzzled. After some research, I found that my car had a recall on it for oil consumption. I called and asked a rep if they could verify if my vehicle was serviced for the issue. But without a doubt, he said it was. I just want to know if the problem was fixed. I currently can't crank my vehicle. I even dug into it myself and found that I had a bad starter nd battery. After replacing the two. I still can't get my vehicle to turn over. Any help would be much appreciated. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423030June 30, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Volvo arrived at the hiking trailhead parking lot at approximately 10 miles an hour, slowed down more to select parking space then turn right into space in front of a cement outhouse. Space had a cement parking block. As the car was about to come to a complete stop in the space, it suddenly accelerated on its own as if the accelerator was press all the way overcoming the cement block and crashing into the outhouse. Both driver and passenger airbags were deployed. The driver never took the foot off the brake when the car accelerated. The automated braking system never deployed. Prior to the accident, the low battery warning light was on but the battery was checked out by a professional to be fully charged. We walk away from the accident bruised with back and chest pains from the seat belt but considered ourselves lucky. Had we not parked with a cement outhouse five feet in front of us two spaces over, we would have accelerated into an open field and into a forest of trees.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11419711June 4, 2021
ENGINE, SEAT BELTS
I was on my was home from work and I Engine Started to malfunction In the middle of the street I got help to push out of the street waited a few minutes and it started back up thank God it got me home but now I’m still having problems
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11414556April 30, 2021
ENGINE
APRIL B2021. I WAS DRIVING ON THE HIGHWAY AND MY VEHICLE STALLED . I IMMEDIATELY PULLED OVER AND GOT OUT THE CAR FEARFUL OF MY SAFETY I CALLED A TOW TRUCK TO TOW THE CAR. THE CAR WAS TOWED TO A VOLVO DEALERSHIP WHICH REFUSED TO DIAGNOSE THE CAR. SO I GOT IT TOWED TO A CERTIFIED SHOP. I WAS TOLD THAT TWO CYLINDERS LOST PRESSURE AND I NEED A REPLACEMENT MOTOR. WHAT? I NEVER RECEIVED ANY WARNING LIGHTS , NO LOW OIL PRESSURE LIGHT. I FOLLOWED THE MAINTENANCE SCHEDULE. HOW IS THIS . I'VE CONTACTED VOLVO AMERICA AND AM WAITING. I FIND IT STRANGE THAT THE VOLVO THAT I'VE BEEN USING FOR THE LAST FOUR YEARS SUDDENLY REFUSED TO LOOK AT THE CAR. I'M LEARNING THAT SEIZED ENGINES IN THIS PARTICULAR MAKE AND MODEL IS COMMON RIGHT AROUND 100,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407198April 9, 2021
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS
WINDSHIELD SEPARATING FROM THE CAR AT THE TOP. POTENTIALLY HAZARDOUS FROM WATER RUNNING DOWN THE INSIDE OF THE WINDSHIELD THAT CAN NOT BE CLEARED EXCEPT BY HAND WHILE DRIVING. ALSO LIKELY TO CAUSE WATER DAMAGE TO THE INTERIOR OF THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406764April 6, 2021
SEAT BELTS
TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLETON'S MID RIVERS CHRYSLER DODGE JEEP RAM (44951 VETERANS MEMORIAL PKWY, SAINT PETERS, MO 63376 (636) 242-1471) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406276April 3, 2021
UNKNOWN OR OTHER
MY CAR HAS WATER IN THE LEFT BACK DOOR, AND I AM CERTAIN IT IS FROM THE RECALL OF THE LOCKS. I USE TO PARK IN MY GARAGE AND THE CAR IS NO LONGER GARAGE KEPT AND IT HAS RAINED A LOT. I CAN HEAR THE WATER SWISHING AROUND WHEN I STOP THE CAR. I WANT TO TAKE THE CAR BACK TO THE DEALERSHIP THAT DID THE RECALL LOCKS. WATER IS SATURATED IN THE BACK SEATING THE DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399093March 4, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SIRIUS RADIO MODULE FAILURE CAUSE CONTROL AND DISPLAY OF BACK UP CAMERA, NAVIGATION, HANDS FREE PHONE, AND RADIO TO STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389202January 21, 2021
ENGINE
EXTREMELY HIGH OIL CONSUMPTION WAS EVENTUALLY DIAGNOSED BY DEALER AS DUE TO FAULTY PISTON RINGS, WHICH WERE REPLACED AT A HIGHLY-DISCOUNTED COST ON 1/17/20 AT 100,573 MILES. WHILE DRIVING THE CAR ON 1/16/21 (MILEAGE WAS THEN ABOUT 105,000 MILES) I GOT AN ALERT THAT THERE WAS NO OIL PRESSURE AND CAR SHOULD BE STOPPED IMMEDIATELY. AFTER STOPPING, I DETERMINED THAT THE OIL LEVEL WAS IN THE NORMAL ZONE. I THEN TALKED TO THE DEALER, WHO SAID HE THOUGHT IT WAS AN ELECTRONIC ISSUE AND THAT I COULD DRIVE THE CAR HOME. LESS THAN 20 MILES LATER, AN ALERT SAID THE ENGINE WAS SHUTTING DOWN, AND THE CAR LIMPED TO A STALL AT THE SIDE OF A FREEWAY EXIT. CAR COULD NOT BE STARTED, AND WAS TOWED TO THE DEALER. DEALER HAS ADVISED THAT THE ENGINE HAD FAILED AND COULD NOT BE REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388407January 16, 2021
ENGINE
THE CAR DISPLAYED A LOW OIL WARNING, SO I CHECKED AND THE OIL WAS A LITTLE LOW SO I ADDED A QUART. THE LIGHT DISAPPEARED. THE NEXT DAY, SAME THING HAPPENED, BUT OIL LEVEL WAS FULL. THE LIGHT AGAIN WENT OUT. LATER THAT DAY, THE LOW OIL LIGHT CAME BACK ON, SO I PULLED OVER AND HAD THE CAR TOWED TO MY HOUSE. DECIDED TO CHANGE THE OIL, AND SAW METAL SHAVING IN THE FILTER. I DISASSEMBLED THE ENGINE AND METAL WAS EVERYWHERE. THE CULPRIT WAS A SHATTERED OIL PUMP, WHICH SPEWED METAL ALL INTO THE CRANKSHAFT AND BEARINGS. A QUICK SEARCH ONLINE FOUND NUMEROUS CASES SIMILAR TO MINE, WHERE THE ENGINE BLEW WITH NO TYPE OF WARNING OR CHECK ENGINE LIGHT. THIS WAS CAUSED BY A DEFECTIVE OIL PUMP THAT BREAKS DOWN AND SHATTERS INSIDE THE ENGINE BLOCK, CAUSING METAL TO ENTER THE ENGINE AND DESTROY IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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