Volkswagen Tiguan Complaints

584 consumer complaints on file.

#11590261May 22, 2024
ENGINE
My vehicle low oil light cane on and I had just had the oil changed less than 2,000 miles. Took it to local dealership, they stated 2 seals needed to be replaced, they replaced them and stated I should be good but check the oil every so often to make sure. 500 miles goes by I need at least 1 qt of oil, took it back to dealership now they say I need a whole new Head and it is a common problem. They have done about 3-4 in 2024! I feel like that's a safety concern but they don't.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589991May 21, 2024
ENGINE
VW Dealership in West Lebanon NH is acknowledging that there is an issue with VW Tiguan engines burning oil at a higher rate than the standard. The fuel low indicator keeps coming on. They advise me to add oil which is coming out of my pocket vs theirs under warranty. I've had two appointments. They are now doing a fuel consumption test and I have to return for a 3rd appointment. They stated they are seeing a lot more folks like myself coming in with lower mile Tiguan with this issue. Normally they are seeing many with 50K + miles. While I was there another customer overheard the service adviser talking to me and he said he has the same issue. Blue puffs of smoke coming out of the back too when we start car. Seems like this is a huge issue that is now coming to light. Dealership told me i'm at a stage 2 with VW and next steps is taking engine apart and warning VW of issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589565May 19, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Automatic Emergency Braking, also called Front Assist, activates for no reason. No cars or elements in front of the vehicle. I'm trying not to use cruise control for fear that the Automatic Emergency Braking system might fail and cause an accident. My vehicle was inspected twice by a Volkswagen dealerhsip located in Michigan, and on both occasions, they told me they didn't find any faults, but while I'm driving the alarm keeps activating suddenly every 2 or 3 weeks. On the other hand, I've noticed that sometimes I approach another vehicle very quickly, which in my opinion should trigger the alarm, but it doesn't activate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588408May 13, 2024
ELECTRICAL SYSTEM
The vehicle trunk automatically opens when parked and the doors will unlocked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584523April 22, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
On [XXX], I took this vehicle to Galpin VW for service on the collision warning system which began to malfunction on a daily basis and would spontaneously come on multiple times throughout the day, without any other vehicles in front of me nor around me. The service advisor at this service center, Pedro silva, declared to me and my wife that this vehicle was unsafe to drive and stated that he is in contact with VW and their engineering department which instructed to run additional tests on this vehicle. This vehicle now has been in service for this same issue for 6 days and running, including the previous attempt to fix this same issue at Winn VW earlier in the week, which failed to result in any correction. The Galpin advisor further stated that he can not release the vehicle to us in this condition and must continue working on this serious issue in which we agreed, since we can not accept such a vehicle in this extremely dangerous condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584285April 21, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Brand new VW Tiguan. The start stop system has failed since a month after I bought it. When I am stopped at a stoplight, stop sign or in traffic, often the vehicle will completely shut off and die. The dash displays a message that says must "manually restart". So then you have to put the car in park and press the engine start button again. This happens every few weeks at random since I've bought the car. I have had it into two different Volkswagen dealerships for a total of four times. Volkswagen has not been able to fix the issue and in fact they say several times it has not even showed a code when they scan it. It's very very concerning that the vehicle computer/scanner isn't even picking up this issue!!! This is a huge safety concern as sometimes when the vehicle dies I am holding up traffic on the freeway or in intersections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584229April 20, 2024
LANE DEPARTURE: ASSIST
Travel Assist comes on and off multiple times while driving. is this going to cause an accident?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583852April 18, 2024
SERVICE BRAKES, STEERING, POWER TRAIN
On 4/6/24 the steering wheel locked while driving the car . Causing the car to go off the road into a 40 ft ditch and hit a tree
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11583074April 15, 2024
UNKNOWN OR OTHER
From a stop the vehicle has a dangerous delay. From the time the pedal is pressed until the vehicle moves it can be a second or even two. The delayed response has come close to causing me to be rear ended on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582821April 13, 2024
UNKNOWN OR OTHER
Overhead Sunglass holder they brake easily such as the 2 clips that hold the cover.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582578April 12, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This random, but highly dangerous issue has never been able to be replicated by dealers or myself, but it’s extremely dangerous when it occurs. Occasionally, the car’s speakers will emit a max voltage popping sound that repeats like the sound of a helicopter’s rotors. This sound occurs seemingly at random, and it can happen while the car is moving or not. It’s occurred 6 times since I purchased the car in December 2022. The debilitating sound only stops once the car has been off and all of its systems powered down for about 5 minutes, making it impossible to operate. After some review of forums about this make and model, this is seemingly something that has been reported and never addressed in a recall or anything. Without being able to replicate it, it’s seemingly unable to be addressed by dealers, and I don’t think their knowledge of the car’s audio electronics preclude any sort of troubleshooting. It seems to occur when CarPlay is connected, but it’s created one of the scariest driving experiences and gives me constant fear that it will happen at random and with my young child in the car (which it has before). This needs to be investigated. I have video of three different instances, but the upload feature will not allow for those file types. Would like to follow up, if possible. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581430April 5, 2024
UNKNOWN OR OTHER
The car has built in NAV. It loses location. I was traveling in traffic in an unknown area. Nav started prompting to turn where there is no road. Looked at the screen, I was nowhere near the location showing. It was randomly moving to different locations. The dealer said it was a known issue and they have no fix. They are waiting for an update but no ETA on it. They have been saying this for years by my research. No warning lamps or errors show up. It poses a safety concern as it can tell you to turn down streets that are incorrect in traffic which is dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578927March 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Volkswagen Tiguan. The contact stated that while the vehicle was parked in the driveway, the odor of fuel was present. Upon inspection, the contact discovered a fuel leak underneath the vehicle. The vehicle was taken to the local dealer who discovered a small hole in the seam of the fuel tank. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578899March 22, 2024
VISIBILITY/WIPER
We have a cracked windshield and VW has not been able to provide us with a replacement windshield. I have contacted VW parts at the dealership, called VW care, and called harrs auto glass. No one can get me any info on when a new windshield will be available for my car. I'm told the windshield is on backorder with an unknown ETA. I have been waiting for a windshield for 1 year with no news.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578791March 21, 2024
UNKNOWN OR OTHER
The navigation system places my car blocks and miles away from the actual location while driving it. This has caused the navigation to direct me in random directions, which is very dangerous and distracting, especially on the highway. It’s also an issue in relation to the emergency response system, since it places me in inaccurate locations in the event of an accident. I contacted the dealership about it last year and took my car in twice between October and November then three more times in January and February. They replaced the infotainment system, several modules, and the antenna without success. VW corporate and one of their case manager was involved starting in January. I received a call from that case manager last week, and he said after all of the troubleshooting they can not repair the navigation issue. He said their technician estimated a repair might be available in 9-12 months. The case manager told me to call the dealership periodically to see if they have an update, and that I would not be contacted directly. My warranty expires in less than 12 months so I worry this issue will not get repaired in time. I’m also concerned about my safety if I’m in an accident since the GPS would place me in a much different location. I’ve attached a couple of photos but also have videos of the issue that I can share.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576818March 12, 2024
VISIBILITY/WIPER
The front windshield is very fragile. I am now replacing it again after having replaced it just a year ago from the same issue. Crack develops and travels across the entire window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576423March 9, 2024
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Travel assist warning alarm rings all the time. It has been inspected and the VW dealership said that I need a new steering wheel. Vehicle is available to be inspected at any time. The alarm is completely distracting while driving and that alone is a hazard. Also, with the alarm ringing so sporadically, there's no way to tell if there is a true hazard or not. Inspected by dealership in December 2023, determined that the steering wheel needs to be replaced due to faulty travel assist alarm. I was told the steering wheel is on back order. I found out this week that there is no projected replacement date available! It has not been inspected by anyone other than dealership. The travel assist alarm has been ringing like crazy since November 2023. This car should be recalled. I am paying insurance and a car note for a car that is not safe. My daughter refuses to drive my car even though she's insured on it, because the alarm scares her when she's driving. Please do something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575721March 6, 2024
EXTERIOR LIGHTING
The seal on the passenger headlight on my 2021 Tiguan failed and condensation accumulated in the light. After a short while, the light shorted out and needed to be replaced. The dealer I went to was not very responsive and stated the light was on backorder and they could not obtain. Once the light shorted, the dealership took the car overnight, provided a loaner and replaced the headlight. For the record, I do not know if the light is VW or after-market and do not care as long as it continues to work. This is important b/c now the driver headlight seal failed and the light shorted out. Same story with the headlight on backorder and the dealership will not replace nor provide a loner. It is apparent the headlights used in VW Tiguans are faulty and run the risk of shorting out. So I am left a leased vehicle that is literally not legally fit to drive - no head light, turn-signal is also not operable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575666March 5, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
My Tiguan was towed on [XXX] to Beyer Volkswagen [4017 Valley Pike, Winchester, VA 22602] for service to repair a sudden and unexpected vehicle failure. On [XXX], I started the Tiguan and noticed a hard start. I drove the vehicle about 4 miles down the road and noticed a smell of gasoline when I stopped and opened the door. I immediately drove the car home at which point I noticed gasoline on the road and driveway, as well as a heavy persistent smell of gas. I moved the vehicle to the road and had it towed [$95 at my expense] to Beyer VW for service. This failure rendered the vehicle undrivable and luckily was able to get it towed before it became engulfed in flames. [XXX], after getting the vehicle back for 1 week (dealership claiming repair fixed) the problem was not fixed and in fact gas spewed from the engine at a higher rate. Pictures attach showing about of gas which instantly dispelled at start and move from driveway to road. This is a critical vw problem that will result in fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575327March 4, 2024
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? GPS, it intermittently does not work and so difficult to inspect upon request How was your safety or the safety of others put at risk? Directions not available on GPS system leading to incorrect turns, potential accidents and other dangers of relying on a map system Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer (VW) was contacted, Case# 06128548 closed without resolution with a possible software update planned but no expectation of delivery Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, GPS intermittently stopped working about a year ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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