Volkswagen Routan Complaints

784 consumer complaints on file.

#11522689May 18, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Volkswagen Routan. The contact stated while driving approximately 40-50 MPH, the passenger’s side front headrest prematurely deployed without impact. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518208April 21, 2023
ELECTRICAL SYSTEM
The key for the key switch is loose and can fall out in any position. Can come out in the off ; start; run; all positions. The van falls within the right timeline for the key switch replacement recall; but I am told it does not have the right vin #. Can you explain to me why I can not get my defected switch replaced and others can? My vin number does not determine if the switch is bad?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514168March 28, 2023
ELECTRICAL SYSTEM, ENGINE
The contact's son owns a 2010 Volkswagen Routan. The contact stated that the vehicle would intermittently fail to start after multiple attempts, with several unknown warning lights illuminated. The contact called the dealer and was informed that they no longer serviced the model vehicle. The vehicle was then taken to an independent mechanic however, the mechanic was unable to determine the cause of the failure. The manufacturer was notified of the failure and informed her that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513218March 22, 2023
AIR BAGS
The contacts husband owns a 2010 Volkswagen Routan. The contact stated that the air bag safety light illuminated. The vehicle was taken to an independent mechanic who diagnosed with the air bag and air bag clock spring needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 98,153.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510058March 3, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The TIPM is not working and while driving the headlights turn off. This is very unsafe and impairs the driver
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510063March 3, 2023
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
The contact owns a 2010 Volkswagen Routan. The contact stated that while his wife was driving at an undisclosed speed, the headlights failed to illuminate. The vehicle was taken to the dealer, where it was diagnosed that the totally integrated power module (TIPM) needed to be replaced; however, the replacement part was no longer manufactured. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509291February 27, 2023
ELECTRICAL SYSTEM
the car shuts off while driving which is scary. requires restarting while in traffic. there was a recall in past and the fix clearly did not work. This incident has occurred multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498388December 21, 2022
ELECTRICAL SYSTEM
While driving the car the car shut off causing an issue with the steering and brakes. This is the second time this has happened. in trying to duplicate the issue, with the car in park and running we were able to duplicate it by wiggling the key fob while it is in the switch. We were able to do this 3x. We search out a recall notice for our year, make and model related to this issue. When we called our VW dealer we were informed that our vehicle does not have any open recalls. We contacted VW customer service and we were told the same. Our particular VIN was built in the middle of recalls related to this exact issue and no previous repairs were done. The customer service Rep could not see a reason why ours is not covered but that they go strictly by the VIN. Our vehicle was built 03/2010 and the recall numbers we are reading are 15V194000 and 11V151000. We are experiencing the same issue and our vehicle was built within the recall period so I want to understand why ours is not part of the recall for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489230October 14, 2022
ELECTRICAL SYSTEM
We bought the 2010 Volkswagen Routtan on July 2021, the engine shutts off suddenly. We took it to the dealer and no one knows what the problem is. I was checking the value of the car and found a safety recall in June 2011 and another recall on 04/01/2015 We don't know if they took the vehicle to fix the problem. There has been 2 safety recalls NHTSA CAMPAING 15v194000 on April 2015 and the one on March 2011 NHTSA CAMPAING 11v151000 both has to Do with the ELECTRICAL SYSTEM:IGNITION:SWITCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487850October 4, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Several times in the last month the car has stopped running without warning. It just shuts off. This has happened in our subdivision travelling at 20mph and most recently on the highway travelling 65mph. The power steering, brakes, everything go dead when the car just turns off and this could cause a serious accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483423September 8, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Car has issues starting as if fuel pump isnt coming on... also vehicle shut down in middle of driving down highway would not restart
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479125August 13, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Car shuts off while driving, ignition key fob issue recall. Tipm system recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474428July 18, 2022
ELECTRICAL SYSTEM
The vehicle is shutting off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468194June 8, 2022
ELECTRICAL SYSTEM
The contact owns a 2009 Volkswagen Routan. The contact received notification of NHTSA Campaign Number: 15V194000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464570May 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2010 Volkswagen Routan. The contact stated while driving approximately 30 MPH, the vehicle suddenly stalled. The vehicle lost power steering and braking functionality. The contact stated that numerous unknown warning lights were illuminated and blinking. The contact was attempting to maintain lane when the vehicle independently restarted and the contact pulled off the road safely. The contact turned off and restarted the vehicle and all the functions returned. The contact drove the vehicle to a dealer however, the vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 11V151000 (Electrical System). The contact stated that the failure was a recurring issue. The manufacturer had been informed of the failure. The failure mileage was approximately 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464597May 13, 2022
ELECTRICAL SYSTEM, SEATS, VISIBILITY/WIPER
After getting wires regrounded at the mechanic, the car continues to malfunction. The wiper blades turn on, the entire dash blinks, the seat moves back and forth, resetting repeatedly. If seat is disconnected for safety, the seatbelt does not register as secured. Eventually doors stop functioning, have completely lost lock function, tried replacing battery and sending to mechanic specialist. Still the car malfunctions at random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457492March 20, 2022
STEERING, ENGINE, SERVICE BRAKES
While driving on a highway at 65 Mph, vehicle shut down, lost brakes, steering, and all power, had to coast to a stop, narrowly avoiding a collision. Upon exhaustive review, TIPM was faulty, causing starting issues, intermittent power loss, and fuel pump issues. As this van is manufactured by Chrysler (for VW) and their (identical) model has the same issue, it was known and recalled, it is appalling that no recall exists for this VW model. These vans are being financed and bought by families, and like us driven daily with children in them. The issue is widespread, very well known, but as in our case, not disclosed by dealerships as no official action has ever been taken, and no official record exists. We have learned all about it through trial and error, and are having to pay for possibly fatal errors committed on the part of the manufacturer - who, to state again, has in fact already recalled the vehicles due to it being such a wide spread and dangerous issue with a primarily family vehicle. Again, for clarity, the VW Routan is no longer in production, but when it was it was manufactured by Chrysler for VW, and is part for part a Dodge Grand Caravan/Chrysler Town and Country. Why is this critical recall in existence for only a portion of the vehicles? This has become a major issue as we have to continue reducing this van until we can sell or trade it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455174March 4, 2022
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
This has happened multiple times. The ignition will cut off which make the car engine quit running. Loss of braking, steering, power has left me in the middle of intersections being nearly avoided being ran into. When this happens all the warning lights come on and the engine turns off. The exact problem VW recall number 28H1 is affecting my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451803February 14, 2022
UNKNOWN OR OTHER, POWER TRAIN
On Thursday January 6, 2022, I took my car Volkswagen Routan 2012 to the service center because the check engine light went on and the engine revving. The service center took a week for diagnostic it, then they informed me on January 13, after charging me $180 that it needs a new transmission because it stuck in limp mode (see attached report). I asked the customer service to contact Volkswagen representative because this problem seems to be a manufacture problem, especially the car run less than 85000 miles and all maintenance service done on time with Volkswagen dealership. This mileages are considered very low to have a transmission problem with well maintained car. They took another three weeks to report me by phone that Volkswagen refused completely to take care or to share responsibility for this problem and they rejected my claim. Because the claim runs by the dealership “service center” on behalf of me, I asked their customer service representative to email me what is Volkswagen final decision and why? Three days later, the customer service told me by phone “it’s confidential” and they can not email me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446236January 4, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car is stalling out while driving with no warning. Doesn't matter the rate of speed I'm going it just cuts out. Can't turn steering wheel. No codes pop up. No mechanics can pinpoint issue. I have seen quite a few thousand people complaining of the same issue and reported it to vw as well as nhtsa and NO ONE will do a recall. Chrysler did a recall for this same issue but NOT vw. This is a safety issue for not only the owner but other drivers on the road. If I get into an accident or cause one I WILL BE suing nhtsa as well as vw for no recall being done. I have printed out over 100 pages of complaints from others for evidence of complaints. I have already entered the class action lawsuit with others having the same issue. RECALL THE ISSUE OR FACE LAWSUITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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