Volkswagen Passat Complaints (2018)

46 consumer complaints on file.

#11469260June 14, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Clockspring. Failed 1st time under recall and was replaced by dealer. Failed 2nd time and replaced outside of recall by indepenent. Failed 3rd time and has not been replaced. This has affected the adaptive cruise control, the electronic stability control, and now it engages the brake system when not called for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462069April 25, 2022
AIR BAGS
Airbag error notice and cracking sound when turning steering wheel. Error light for cruise control, front end assistance. This is the second time this has occured. It was previously fixed in 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445457December 29, 2021
SERVICE BRAKES
I was driving down the road and the wheel locked up and I lost control of the car. I thought it was just a flat tire. I noticed the tire was flat and brake caliber was lying on the inside of the rim. There was extensive damage to the vehicle, tire, rim, suspension components and brake components. There was no warning and it just happened suddenly. My family and other drivers safety were at risk. The dealership said it was due to impact but their estimate didn't mention or included any of the brake components. The brake caliber bracket is broken and the holes were the caliber bolts attached are elongated. The brake caliber and bracket are protected inside the rim and brakes just don't fall off. It is a VW certified car. I put 4,000 miles since I purchased and the accident happened on November 17, 2021. I have all the components and pictures.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11437719October 21, 2021
WHEELS
Purchased on 08/05/2021. The suspension in the rear right passenger side. Went on a 5 minute test drive with Yancey Cobb who stated there was nothing wrong with the car and that I needed to call the Finance company and finalize the deal or I wouldn't have a car. Meaning I couldn't get my traded car back either. They shut the dealership down on me and left me on the lot to retrieve my articles from one car to the next and there was no gas in the car because the gas light was on. They gave no paperwork. I had no idea there was no warranty until I took it to Heritage Harford Rd who gave the car back broken. 3 times. They keep saying they can't duplicate the problem. I contacted the BBB and they Mike Molnar lied and said he contacted me. Never responded to the rebuttal. I contacted Volkswagen customer care via Twitter with Stephani S. Nothing. I went to Country Dubbs, nothings wrong, Brooks Huff, Nothing wrong. T&S Auto, nothing. This vehicles stops traffic everyday on York Rd. I've contacted the FairTrade Commission. Nobody will help with this issue. It sways, it wiggles, the wheel rides like it's bent, it feels like it sticks at times and looks like crap on the road, but nody knows what's wrong. I've called Antwerpen Corporate. Spoke to Aileen Sanders who won't return my calls after telling me there was no paperwork in the jacket for the deal. Who sells a car at 19k miles on it with no warranty, they don't give you a bill of sale, and they treat women like dirt. They have so many negative and sheisty reviews on their website. Why are car dealers such liars and cheats. I don't want this car for all the hassle and deception and a note on a car that's been broke since the turn of the key for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428647August 11, 2021
ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
The vehicle can be turned off while in drive, and gives no extra signals (beeps, flashing lights, etc.) with the exception of a brief message on the dash and single ding (same ding for door open, and other low importance messages). The vehicle will then roll until the brake is applied or it comes to a rest on a flat surface or against a pole or hard object. This is a significant safety hazard that has occurred to me 3-4 times, the most recent was today when the vehicle rolled backwards down my mothers driveway. Crossed the street, entered the neighbors driveway/yard, contacted the mail box and came to rest in the front yard. The vehicle rolled approx. 200ft. The vehicle is equipped with auto braking and parking collision warning, that are capable of sensing a collision while driving and notifying the driver of objects while parking. The same system should be able to prevent a car turned off while in drive from rolling uncontrolled and striking a person or object. In addition the car should have generate a significant audio and visual warnings to the driver, furthermore the car should not be able to be turned off while in drive. It’s a fundamental flaw that it can be turned off, drivers door opened, driver and keys step out of the vehicle with no response from the vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11426230July 23, 2021
POWER TRAIN
The 2018 vw Passat se is only 3 years old and the transmission went out. The mileage was just a little over 98,000. The car has been kept up with as far as oil change, routine maintenance, and extras, such as tires and brakes. We have been given no reason to why the transmission would have went out like it did. But we are stuck making payments on it and the cost of repair from the dealership itself is $4,500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425683July 20, 2021
ENGINE
Intermittent stalling. Typically at stop, when vehicle has been running a short time. Vehicle restarts. Occurs frequently, every week, but not every trip. Started in spring 2021, recurring issue. Mechanic unable to replicate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404415March 23, 2021
SERVICE BRAKES
I PURCHASED MY CAR AS A CERTIFIED PRE-OWNED VEHICLE. WITHIN FOUR DAYS, I NOTICED THAT THE FRONT BRAKES GET EXCESSIVELY HOT DURING NORMAL STOPPING. I HAVE REPLACED THE BRAKE PADS & ROTORS, AND THE CONDITION STILL EXISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389957January 26, 2021
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I AM AT THE BURGER KING DRIVE THRU JAN 23, 2021, THERE ARE A FEW CARS AHEAD OF ME. I SIT AT DRIVER THRU WITH FOOT ON THE BRAKE ABOUT 3 TO 5 MINUTES, WHEN THE CAR IN FRONT OF ME MOVES CLOSER TO PICK UP HIS FOOD, I LET OFF OF THE BRAKE AND DRIFT FORWARD AS I GET CLOSER TO CAR IN FRONT OF ME , I PRESS THE BRAKE AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. I PRESS HARDER AND MY CAR BANGS DIRECTLY INTO THE BACK OF A 2015 CAMARA THAT HAS BEEN GARAGED KEPT AND HAS ONLY 3,000 MILES ON IT. I GIVE THE DRIVER MY PHONE NUMBER. VERY MINOR DAMAGE TO HIS CAR AND ONLY DAMAGE MY LICENSE PLATE AREA. I PULLED MY CAR INTO THE PARKING LOT , TURNED OFF IGNITION, I THEN STARTED PUMPING MY BRAKES AND EVENTUALLY THE BRAKES FELT MUCH STIFFER AFTER ABOUT 15 PUMPS OF THE BRAKE PEDAL . ONE WEEK PRIOR TO THIS , I TOOK MY CAR TO THE VW DEALERSHIP FOR OIL CHANGE AND SPECIFICALLY ASKED FOR THEM TO CHECK MY BRAKES AND TIRES. I WAS TOLD WHEN I PICKED UP MY CAR THAT TIRES SHOULD BE REPLACE IN ABOUT 5,000 MORE MILES,BUT MY BRAKES WERE FINE. MY CAR JUST PASSED 40,000 MILES ON THE ODOMETER 2 DAYS AFTER THE OIL CHANGE. YESTERDAY JAN 25 ,2021 , I TOOK THE CAR TO VW DEALERSHIP EXPLAINING WHAT HAD HAPPENED, TODAY IS JAN 26 THEY KEPT THE CAR OVER NIGHT WAITING TO HEAR BACK FROM SPECIALIST FROM VW. MEANWHILE I SEARCHED INTERNET FOR INFO. THAT IS WHEN I REACHED THIS SITE. ALSO MY FORWARD COLLISION SHOULD HAVE COME BEFORE I MADE CONTACT WITH THE CAR I HIT AT BURGER KING. I SERIOUSLY DON'T WANT ANYTHING TO DO WITH THIS VEHICLE ANYMORE. I DON'T TRUST IT. I ALSO INJURED MY LEG PRESSING SO HARD ON THE BRAKE PEDAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11387703January 12, 2021
AIR BAGS, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
WHILE REVERSING IN MY DRIVEWAY, MY DASH LIGHTS UP WITH WARNING: ACC ERROR AND WARNING : AIRBAG ERROR AND STAYED WHILE I WAS PARKED AND KEPT MY CAR STATIONARY. THE NEXT DAY IT SHOWED UP AGAIN AND I AM WORRIED ABOUT MY AIRBAG DEPLOYING ON ME WHILE DRIVING AND CAUSING AN ACCIDENT. I AM WORRIED ALSO THAT MY AIRBAG MIGHT NEVER GO OFF AND THESE CODES DAMAGE SOMETHING ELSE INTERNALLY IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352058August 30, 2020
SERVICE BRAKES, STEERING, WHEELS
WHILE GOING THROUGH A CURVE, IF ATTEMPT TO SLOW DOWN, MY BRAKES SEEM TO MAKE SOME TYPE OF SCRAPING SOUND AND I CAN FEEL THE SCRAPE OR VIBRATION OF THE PROBLEM THROUGH THE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327705June 8, 2020
SERVICE BRAKES
ABS INTERMITTENTLY COMES ON WHEN BRAKES ARE BEING USED UNDER REGULAR PRESSURE. SOMETIMES WHEN TRYING TO STOP AT A LIGHT OR SLOWING DOWN WHEN A CAR IS TURNING IN FRONT OF ME, THE ABS COMES ON AND THE CAR DOES NOT STOP AS IT SHOULD. I HAVE ALMOST HIT THE BACK OF A CAR IN FRONT OF ME BECAUSE THE ABS CAME ON WHEN THE CAR NORMALLY WOULD HAVE JUST STOPPED AS USUAL. THIS PROBLEM HAS BEEN INTERMITTENT FOR ROUGHLY 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322383April 27, 2020
ELECTRICAL SYSTEM
THE RADIO/VIDEO MONITOR ON THE DASH GOES BLACK AND NO SOUND AND NO BACKUP CAMERA WILL ENGAGE AFTER DIFFERENT PERIODS OF TIME THE MONITOR COMES BACK ON THIS PROBLEM HAS NOT BEEN CORRECTED WITH DAYS OF SERVICE AT THE VW DEALERSHIP OVER TWO WEEKS AT THIS TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320140April 3, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN PASSAT. THE CONTACT STATED WHILE DRIVING 8 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER DOUGLAS VOLKSWAGEN (491 MORRIS AVE, SUMMIT, NJ 07901) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR MAIN SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308549February 11, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT LEASED A 2018 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN WAS INOPERABLE WITH THE IGNITION IN THE OFF POSITION. THE CONTACT STATED THAT WHILE ANOTHER VEHICLE WAS ATTEMPTING TO PARK AND GETTING EXTREMELY CLOSE TO THE VEHICLE, THE HORN PAD WAS DEPRESSED AND FAILED TO NOTIFY THE OTHER DRIVER OF THE CLOSE PROXIMITY TO THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE VEHICLE FUNCTIONED AS DESIGNED. THE FAILURE MILEAGE WAS 11,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300512January 20, 2020
SERVICE BRAKES
UPON INSPECTING THE BRAKES FOR WEAR I FOUND THEY NEEDED TO BE REPLACED, I CHOSE TO GO TO PEP BOYS FOR THE BRAKE PADS. THESE PADS CAME WITH A WEAR SENSOR INSTALLED, SO I CALLED VOLKSWAGEN TO VERIFY WITH THE PARTS DEPARTMENT MY VEHICLE INDEED NEEDED THE WEAR SENSOR THEY CONFIRMED UTILIZING MY VIN HOWEVER, MY VEHICLE IS NOT EQUIPPED WITH THE WEAR SENSOR. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT I SHOULD JUST CUT THE WEAR SENSOR CABLE AND INSTALL THE BRAKE PADS AS THIS WOULD BE WHAT THE TECHNICIANS WOULD DO AS WELL. I CALLED OTHER DEALERSHIPS TO CONFIRM THESE ACTIONS, WITH POSITIVE CONFIRMATION OTHER DEALERS WOULD FOLLOW THE SAME PROCESS. THIS DOES NOT SEEM SAFE TO CUT A SENSOR THAT IS MEANT TO NOTIFY THE DRIVER OF BRAKE PAD WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299724January 16, 2020
UNKNOWN OR OTHER
THE FRONT ASSIST DOES NOT WORK WHEN THERE IS BAD WEATHER WHETHER SNOW OR RAIN. IF WATER COVER THE VW EMBLEM. THIS IS WHEN YOU WOULD THIS FEATURE THE MOST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258428September 26, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
I HAD REPORTED THE ISSUE TO VW VERBALLY AND SERVICE DEPARTMENT BASICALLY ADVISED I WILL HAVE TO PLACE IT ON THE MACHINE TO RUN A DIAGNOSTIC TEST THAT IS NOT COVERED. I DID NOT HAVE THE FUNDS BUT THEY SAID IF IT HAPPENED AGAIN LET THEM KNOW. IT DID SEVERAL OCCASIONS AFTER THAT ALL THE WAY UP UNTIL 3 DAYS AGO AS OF 09.26.19. IT IS KINDA HARD TO REPORT THINGS TO WEST BROAD VOLKSWAGEN SERVICE DEPARTMENT WHEN THEY ARE RUDE AND UNFRIENDLY AND MAKE A CUSTOMER UNCOMFORTABLE. I LIKE ONLY SPEAKING TO MR. FRANK IN SALES WHEN I HAVE AN ISSUE BECAUSE HE GOES OVER AND BEYOND. IF IT WASN'T FOR HIM I WOULD BE VERY UNCOMFORTABLE ASKING OR GOING TO THAT DEPARTMENT. WHEN TRYING TO BACK UP THE CAMERA DOESN'T COME ON IT TAKES A WHILE OR IT BLANKS OUT AT TIMES. ALSO WHEN PULLING OFF MY VEHICLE IS SLOW ALSO ADVISED THAT. I HAD A LOANER CAR AND IT DROVE BETTER. MINES HAS A LOT OF NOISES AND SOUNDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243483August 13, 2019
SERVICE BRAKES
FRONT BRAKES MAKES WHISTLING NOISE WHEN ACTIVATED. SLIPPAGE OCCURS IN RAINY CONDITIONS. THE FRONT BRAKE DISCS ARE NOT VISUALLY SMOOTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186452March 14, 2019
VEHICLE SPEED CONTROL:CRUISE CONTROL, PARKING BRAKE
2018 VW PASSAT SE TSI. CONSUMER WRITES IN REGARD TO THE ADAPTIVE CRUISE CONTROL AND AUTONOMOUS EMERGENCY BRAKING AS SAFETY HAZARDS. *AS *TR *JS THE CONSUMER STATED SAFETY FEATURES SUCH AS ADAPTIVE CRUISE CONTROL, AUTOMATIC EMERGENCY BRAKES, AND FORWARD COLLISION WARNING SHOULD BE STANDARD ON ALL VEHICLES. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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