Volkswagen · Model Report
Showing safety data for the 2022 model year only.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The issue with the 2022 Volkswagen Jetta is the steering wheel which appears to be a known issue. A warning light and audible warning tone activate repeatedly while the car is in motion with the alert of "Travel Assist Currently Not Available". The frequency of the alert by tone and alert light is excessive and distracting while driving the car. The issue appears to be from an internal failure in the wheel's capacitive touch hands-detection sensor mat. In my 2022 Jetta, the original wheel at purchase had the exact same issue and was replaced under warranty. The wheel that Volkswagen replaced it with had the same defect, and the problem began occurring again in 2 or less years. Currently the alert begins and continues any moment that I touch any part of the bottom of the steering wheel. I communicated with Volkswagen for help and they indicated this car/VIN does not apply to any technical bulletin for them to do anything about it, but it appears based on my experience that they are knowingly providing and installing steering wheels with this issue that effects the car and driver's attention in motion.
No injuries · No fire · No crash
The vehicle is currently experiencing steady coolant loss with no external puddles.My vehicle is at 65,000 miles, placing it just 5,000 miles outside of the 60,000-mile factory powertrain warranty. This specific issue matches the exact symptoms of Volkswagen Technical Service Bulletin #2071245 (Service Action 15-23-01) regarding the premature failure of the factory head gasket.Because this is a well-documented manufacturing defect that VW.
No injuries · No fire · No crash
My 2022 Volkswagen Jetta (purchased new) has a recurring Travel Assist/Adaptive Cruise Control safety malfunction that has existed since before approximately 24,000 miles. While driving with Adaptive Cruise Control or Travel Assist engaged, the vehicle repeatedly warns me to "Take Control of the Vehicle" or indicates my hands are not on the steering wheel even though both hands are firmly on the wheel. I often have to immediately tighten my grip to prevent the system from escalating. On numerous occasions, the vehicle has also applied the brakes unexpectedly at highway speeds when there was no apparent hazard in front of the vehicle. These unexpected braking events create a serious safety concern, especially in traffic. I drive between [XXX] and [XXX] approximately twice each month. During a typical one-way trip, the steering wheel recognition warnings may occur a dozen or more times while using Travel Assist or Adaptive Cruise Control. Unexpected braking has occurred repeatedly over the course of ownership. The vehicle has been taken to an authorized Volkswagen dealer multiple times for this same issue. Volkswagen has replaced the steering wheel multiple times, updated software, opened a Technical Assistance Center (TAC) case, and at least one technician duplicated the concern during a test drive. Despite these repeated repair attempts, the problem continues. I am reporting this because I believe the recurring Travel Assist failures and unexpected braking present an ongoing motor vehicle safety defect. Below it asks for the approximate date the incident occurred. It started approximately in XXX but it happens all of the time still. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle experienced a failure related to the steering wheel assembly that caused the "Travel Assist Not Currently Available" warning to appear while driving. The issue affected the operation of the vehicle's driver assistance systems, including Adaptive Cruise Control and Travel Assist functions. An authorized Volkswagen dealership diagnosed the vehicle and confirmed that the steering wheel assembly requires replacement. The vehicle is currently available for inspection. 2. How was your safety or the safety of others put at risk? The failure caused the vehicle's driver assistance and safety systems to become unavailable while the vehicle was being operated on public roadways. The unexpected loss of Adaptive Cruise Control and Travel Assist functionality could increase driver workload and create a potential safety risk, particularly during highway driving where these systems are designed to assist with vehicle control and spacing from other traffic. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. An authorized Volkswagen dealership inspected the vehicle, retrieved diagnostic fault codes, and confirmed that the steering wheel assembly is defective and requires replacement. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by an authorized Volkswagen dealership. The dealership diagnosed the fault and determined that the steering wheel assembly requires replacement. The dealership has submitted a goodwill assistance request to Volkswagen because the issue first occurred before the vehicle exceeded the warranty mileage limit. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The vehicle displayed a "Travel Assist Not Currently Available" war
No injuries · No fire · No crash
Travel assist unavailable warning comes on several time a minute with a visual indicator and loud chime. Very distracting while driving. Known issue to VW
No injuries · No fire · No crash