Volkswagen Jetta Complaints (2008)

188 consumer complaints on file.

#10278253July 24, 2009
POWER TRAIN:MANUAL TRANSMISSION
PURCHASED A 2008 VW JETTA WITH DSG TRANSMISSION. HAVE TAKEN TO DEALER 3 TIMES SINCE PURCHASING FOR SAME PROBLEM. THE TRANSMISSION DOWNSHIFTS "CLUNKS" HARD IN STOP AND GO TRAFFIC PRIMARILY 2ND TO 1ST TO NEUTRAL. THIS IS WORSE THE LONGER AND HOTTER TRANSMISSION GETS. ALSO TRANSMISSION JUMPS OR SURGES FORWARD OR BACK AFTER PUTTING IN DRIVE OR REVERSE. THIS PRIMARILY HAPPENS WHEN PUTTING INTO GEAR WITH FOOT ON BRAKE, THEN TAKING FOOT OFF BRAKE AND SLIGHTLY PRESSING ACCELERATOR PEDAL. THE VEHICLE JUMPS SEVERAL FEET FORWARD OR REVERSE. THE DEALER TELLS ME THAT THIS IS TO BE EXPECTED FROM A MANUAL TRANSMISSION THAT IS OPERATED BY SOFTWARE. I LIKE THE CAR AND HAVE NO PROBLEMS WITH THE TRANSMISSION AT HIGHWAY SPEEDS. THEY NEED TO DO SOMETHING TO"SOFTEN" THE STOP AND GO JERKINESS OF THIS SUPPOSEDLY CUTTING EDGE TECHNOLOGY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278029July 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2008 VOLKSWAGEN JETTA 2.0T WOLFSBURG EDITION WITH THE DSG TRANSMISSION. AROUND 5,000 MILES, I STARTED EXPERIENCING BANGING OF GEARS WHEN I WAS START UP AT A LIGHT, THE PROBLEM CONTINUED TO GET WORSE TO THE POINT MY NECK WAS HURTING AND THE FRONT SEAT OF THE CAR HAS BECOME LOOSE DUE TO THE CONSTANT FORCE OF THE BANGING. MOST RECENTLY ON MY WAY TO THE DEALER, THE CAR BANGED INTO GEAR AND STARTED TO ROLL BACK (NOT LIKE IT DOES NORMALLY ON A HILL, THIS WAS AFTER THAT SHOULD OF HAPPENED) BEFORE IT MOVED FORWARD. I'VE ALSO EXPERIENCE THE CAR REVVING AND NOT GOING INTO GEAR THEN IN BANGS INTO GEAR AND SURGES FORWARD AT A HIGHER SPEED THEN WHICH YOU HIT THE GAS. MY CAR IS CURRENTLY BEING LOOKED AT. BUT FROM WHAT I UNDERSTAND MULTIPLE COMPLAINTS ARE POSTED FOR THIS SAME ISSUE. VOLKSWAGEN NEEDS TO ADDRESS THE ISSUE AND RECALL THE TRANSMISSIONS, AS THE SYMPTOMS GET WORSE THE CAR BECOMES A DANGER TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278070July 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING MY 2008 VOLKSWAGEN GLI SEDAN EQUIPPED WITH A DSG TRANSMISSION I HAVE ON NUMEROUS OCCASIONS EITHER WHILE ACCELERATING OR SLOWING HAD SUDDEN, ROUGH SHIFTS, AND AT TIMES HAVE BEEN LITERALLY BUCKED AROUND IN THE VEHICLE WHILE SHIFTING FROM 1ST TO 2ND GEAR WHEN LEAVING A STOP LIGHT. THIS HAS BEEN HAPPENING SINCE FEBRUARY 2009...POSSIBLY BEFORE, AND HAS BEEN INCREASING IN FREQUENCY. I HAVE ALSO HAD ROUGH SHIFTS DOWNSHIFTING AT TIMES CAUSING THE ESP TO BECOME ACTIVATED IN MY VEHICLE MAKING IT FEEL LIKE I AM LOSING TRACTION. I UNDERSTAND THERE IS AN OFFICIAL INVESTIGATION IN TO THIS AND WOULD LIKE TO HAVE MY STORIES ADDED TO THE INVESTIGATION. PE09-035. I HAVE TAKEN MY VEHICLE IN FOR SERVICE ON THIS BEFORE AND THEY DENIED ANY PROBLEMS WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10278108July 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY JETTA WOLFSBURG IS CURRENTLY IN SHOP DUE TO A DSG MECHATRONIC UNIT FAILURE. PRIOR TO BRINGING IT IN THE CAR WAS 'JERKY' AND 'JUMPY' AS THOUGH I WAS DRIVING A MANUAL TRANSMISSION AND RELEASING THE CLUTCH TOO FAST. THIS HAPPENED IN BOTH DRIVE AND REVERSE. MY CAR CURRENTLY HAS ~ 12000 MILES ON IT AND THE ISSUE BEGAN AROUND 10000 MILES. THE JUMPINESS OF THE CAR WAS SIGNIFICANT ENOUGH THAT I BACKED INTO A WALL (LUCKILY AT LOW SPEED) EVEN WITH SLIGHT BRAKE PRESSURE (THE CAR LURCHED BACKWARDS SUDDENLY). THE DEALER BELIEVES THAT THE REPLACEMENT OF THE MECHATRONIC UNIT SHOULD SOLVE THE PROBLEM. I HAVE BEEN WAITING FOR THE PART TO COME IN FOR 2 WEEKS NOW AND AM DRIVING A LOANER IN THE MEAN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277986July 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2008 VW JETTA WOLFSBURG WITH 2.0T & DSG TRANSMISSION 21K MILES. TRANSMISSION CONSISTENTLY LURCHES FORWARD AT A STOP ESPECIALLY AFTER DRIVING AT HIGHWAY SPEEDS. THIS IS MAGNIFIED WHEN THE A/C IS ON. RPM'S WILL FLUCTUATE +/- 200 AS YOU FEEL THE GEAR ENGAGE. SYMPTOMS ARE WORSE WHEN THE CAR IS IN REVERSE. HAS THE SAME FEELING AS SOMEONE NOT KNOWING HOW TO DRIVE A MANUAL TRANSMISSION. THE "JERKINESS" CONTINUES FROM A STOP UNTIL UNDER ACCELERATION INTO 3RD GEAR. THE TRANSMISSION ALSO DOWNSHIFTS UNUSUALLY HARD INTO 2ND & ESPECIALLY 1ST GEAR. ALL THESE SYMPTOMS HAVE SLOWLY BECOME MORE PRONOUNCED OVER THE LAST MONTH. THE WORST & POTENTIALLY HAZARDOUS PROBLEM WAS WHEN I ATTEMPTED TO MAKE A LEFT TURN ONTO A BUSY ROAD WITH MY ENTIRE FAMILY IN THE CAR. I WAS AT A STOP & SHIFTED THE CAR INTO "SPORT" MODE WHICH GIVES THE CAR MUCH QUICKER SHORT TERM ACCELERATION, WHICH WOULD HELP IN THE BUSY SITUATION. AS TRAFFIC CLEARED ENOUGH I PRESSED THE GAS & THE CAR SIMPLY ROLLED WITHOUT POWER INTO THE ONCOMING TRAFFIC. I HAD TO SHIFT QUICKLY INTO REVERSE TO AVOID BEING HIT BY ONCOMING TRAFFIC. I ATTEMPTED THIS A 2ND TIME & THE SAME THING HAPPENED...NO POWER, JUST ROLLED LIKE IT WAS IN NEUTRAL. I HAVE NOT RUSTED THIS CAR IN THESE SITUATIONS SINCE. I HAVE AN APPOINTMENT WITH THE DEALER IN 1 WEEK TO ADDRESS THIS & A RECALL ON THE DRIVESHAFT BOLTS. I AM FILING THIS BECAUSE AS I RESEARCHED THIS ISSUE FROM CREDIBLE SOURCES, IT IS APPARENT THIS IS A BIG ISSUE FOR THE DSG TRANSMISSIONS & THE CONSUMER IS GETTING THE RUN AROUND. I COULD HAVE BEEN INVOLVED IN A SERIOUS/FATAL ACCIDENT WITH MY FAMILY & IT WOULD HAVE BEEN WRITTEN UP AT THE SCENE THAT I PULLED OUT IN FRONT OF ONCOMING TRAFFIC. WHEN IN REALITY THIS TRANSMISSION FAILED TO ENGAGE (TWICE) AND JEOPARDIZED OUR LIVES. I WOULD HOPE THAT THIS ISSUE GAINS THE ATTENTION IT DESERVES AND VW STEPS UP AND MAKES A PERMANENT FIX. THE PARTS THE ARE REPLACING (MECHATRONIC) IS FAILING AGAIN AFTER TIME. I EXPECT A DEALER RUN-A-ROUND. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277676July 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SURGES/BUCKS DURING LOW SPEED OPERATION SUCH AS PARKING. REVERSE IS WORSE THAN FORWARD. REVERSE OPERATION CAN BE DANGEROUS AS EXTRA THROTTLE MUST BE APPLIED TO GET THE CAR TO MOVE BUT THEN THERE IS A RAPID ACCELERATION THAT IS DIFFICULT TO CONTROL. TRANSMISSION ALSO DOWN SHIFTS VERY HARD WHILE SLOWING FOR A STOP, 2ND TO 1ST DOWNSHIFT. CAR IS INOP. SINCE 6/26/09 AWAITING REPAIR PART. PART ETA IS LATE AUGUST 2009. TRANSMISSION IS DSG MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277034July 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VW 2008 2.0T, SHIFTS VERY HARD WHEN DRIVING WITH THE DSG TRANSMISSION. IT ALSO LURCHES FORWARD FROM A STOP; AT TIMES IT ALSO LOSES POWER WHEN THE ACCELERATOR IS STEPPED ON. THE VEHICLE JERKS VERY HARD AND HAS ALSO WHEN REVERSING ALMOST HIT THE GARAGE. THE CAR CANNOT BE TRUSTED TO GO FROM PARK TO DRIVE SMOOTHLY, AT TIMES VIOLENTLY JERKING FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276374July 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE VEHICLE WAS PURCHASED NEW IT DROVE PERFECTLY NO HESITATION NO PROBLEMS WHAT SO EVER. OVER THE PAST FEW MONTHS WHILE BACKING OUT OF A PARKING SPACE I WILL PUT THE CAR IN REVERSE PRESS THE ACCELERATOR AND THE CAR WILL HESITATE AND THEN LURCH BACKWARDS. THIS IS A SERIOUS SAFETY ISSUE THAT OCCURS 1 OUT OF EVERY 25 TIMES. SINCE IT DOES NOT HAPPEN ALL OF THE TIME I REALLY HAVE KNOW IDEA HOW MY VEHICLE WILL REACT WHILE BACKING. ALSO MORE RECENTLY OCCURRING IS WHILE DOING HIGHWAY SPEEDS AND TRYING TO PASS A VEHICLE I WILL ACCELERATE THE VEHICLE AND THE TRANSMISSION WILL SLIP INTO A NEUTRAL STATE. I WILL HAVE TO COAST TO THE SHOULDER AND RE-START THE VEHICLE. I HAVE TAKEN THE VEHICLE TO THE DEALER THEY HAD VERIFIED MY COMPLAINTS AND ORDERED A NEW VALVE BODY (MECHTRONICS UNIT) AND ADVISED ME NOT TO DRIVE THE CAR SINCE IT COULD BE UNSAFE. UNFORTUNATELY, THE PART IS ON BACK ORDER FOR 4-6 WEEKS AND THE ONLY ALTERNATE TRANSPORTATION THEY COULD PROVIDE FREE OF CHARGE WAS A COMPACT CAR. I DECIDED TO KEEP MY VEHICLE UNTIL THE PART COMES IN HOPING I WILL NOT HAVE ANY SERIOUS PROBLEMS. THIS IS A MAJOR SAFETY ISSUE AND A RECALL OF THIS PART IS NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276011July 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I DRIVE A 2008 VW JETTA WOLFSBURG EDITION EQUIPPED WITH THE DSG (DIRECT SHIFT GEARBOX) TRANSMISSION. AFTER DRIVING THE CAR FOR ABOUT 1000 MILES I STARTED TO NOTICED VERY HARSH 2 TO 1 DOWNSHIFTS AND SURGING WHILE IN DRIVE. BY THE HARSH DOWNSHIFT I MEAN WHEN SLOWING DOWN COMING TO A STOP WHEN THE GEARBOX WOULD SHIFT FROM 2ND GEAR DOWN INTO 1ST GEAR I WOULD ALWAYS EXPERIENCE A LOUD METALLIC "CLUNK" NOISE. IN REGARDS TO THE SURGING WHILE IN DRIVE I MEAN WHEN AT A DEAD STOP AND YOU GIVE EVEN/SLIGHT PEDAL PRESSURE ON THE ACCELERATOR THE CAR WOULD SURGE FORWARD OVER AND OVER AGAIN LIKE YOU WERE STEPPING ON THE GAS AND THEN LETTING OFF. THIS CHARACTERISTIC WAS VERY PREVALENT ON AN INCLINE. THE VW DEALERSHIP I WORK WITH DIAGNOSED THE PROBLEM AS A FAULTY MECHATRONICS UNIT WHICH CONTROLS THE FUNCTIONS OF THE COMPLEX DSG TRANSMISSION. IT WAS REPLACED AT 5000 MILES. AFTER DRIVING WITH THE NEW MECHATRONICS UNIT INSTALLED FOR ROUGHLY 6000 MORE MILES I STARTED TO NOW EXPERIENCE THE SAME SURGING ISSUES BUT WHEN THE CAR WAS IN REVERSE. I ALSO NOTICED THAT THE RPM'S WOULD ALWAYS DROP LIKE THE ENGINE WAS GOING TO STALL EVERYTIME I WOULD SHIFT INTO DRIVE FROM PARK. AND LASTLY WHEN STARTING FROM A STOP, APPLYING EVEN ACCELERATOR PEDAL PRESSURE, THE CAR WOULD ALWAYS "JUMP" OFF THE LINE. BROUGHT IT INTO THE VW DEALERSHIP AGAIN AND THEY ENDED UP REPLACING THE WHOLE TRANSMISSION. AFTER THE NEW DSG TRANSMISSION HAS BEEN INSTALLED THE CAR DRIVES VERY SMOOTH NOW WITH NO SURGING AND NO HARSH 2 TO 1 DOWNSHIFTS. THE NEW TRANS ONLY HAS 300 MILES ON IT CURRENTLY BUT I HOPE THE SAME ISSUES DO NOT OCCUR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273901June 15, 2009
VISIBILITY
DRIVER SIDE FRONT AND REAR WINDOW AND PASSENGER SIDE FRONT AND REAR WINDOW LEAK WATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272956June 5, 2009
AIR BAGS
THE AIR BAG LIGHT SENSOR IS DEFECTIVE. IT WILL COME ONE FOR DRIVER AND PASSENGER WHEN BOTH PEOPLE ARE PRESENT IN THE CAR. I HAD IT FIXED ONCE BEFORE AND NOW IT HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269460May 19, 2009
SERVICE BRAKES, HYDRAULIC
2008 JETTA SE HAS HAD RECURRING SQUEALING BACK BRAKES SINCE DAY 1. MURRIETA VW IN CA SAYS IT IS NORMAL. THEY CHECKED AND SPRAYED. GOOD TO GO, BUT NOW AT 14K MILES, NOISE HAS RETURNED. ONLY HAPPENS AT SLOW SPEED (BACKING UP/PARKING). IS THERE A DEFECT ON THE CALIPERS/PISTON ASSEMBLY? VW DEALER SAYS IT IS "NORMAL." IN 25 YEARS OF DRIVING NEVER HAD A CAR DO THIS. IT IS VERY ANNOYING AND SOUNDS DANGEROUS. CARS SHOULD NOT DO THIS, ESP AT 14K MILES. BRAKE FAILURE COULD BE ON THE WAY, CAUSING SERIOUS DAMAGE, OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263014March 25, 2009
ELECTRICAL SYSTEM:IGNITION
ON A COLD MARCH MORNING, WAS NOT ABLE TO PUT THE KEY IN THE IGNITION. AFTER A FEW MINUTES OF UNSUCCESSFULLY TRYING TO FORCE THE KEY IN, VW ROADSIDE ASSISTANCE WAS CALLED. THE CAR WAS TOWED TO THE NEAREST DEALER. WHEN DEALER LOOKED AT THE PROBLEM, IT WAS DETERMINED THAT THE TUMBLER IN THE CYLINDER WAS IN THE LOCKED POSITION. THE DEALER SPRAYED WITH SILICONE LUBRICANT TO COAX THE TUMBLER TO RELEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256118January 23, 2009
VISIBILITY
ON MY FIRST DRIVE IN THE RAIN I COULD NOT SEE OUT THE WINDOW. I HAD TO PULL OFF THE ROAD BECAUSE THE DRIVER SIDE WINDSHIELD WIPER LEAVES A STREAK RIGHT IN THE LINE OF VISION WHEN IN USE. DEALER REPLACED THE WIPER, THE STREAK IS SMALLER, BUT THE PROBLEM REMAINS. IN ADDITION, NOW THAT WINTER IS HERE, IT IS ESPECIALLY DANGEROUS AS THE SNOW MELTS AND SALT AND SLUSH ARE HITTING THE WINDOW. THE WIPERS WILL NOT CLEAN IT PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10254296January 8, 2009
SERVICE BRAKES, HYDRAULIC
REAR BRAKES ARE WEARING PREMATURELY ON 2008 VW JETTA. ONLY LASTED 20, 000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253191December 30, 2008
FUEL SYSTEM, GASOLINE
DIFFICULTY FILLING GAS TANK WHILE AT PUMP. THE AUTO SHUT-OFF KICKS IN AFTER PUTTING IN A FEW CENTS WORTH OF GAS MAKING FILL-UP FRUSTRATING AND TIME CONSUMING. TOOK TO VW DEALERSHIP. THEY SPENT A DAY INVESTIGATING AND COULDN'T FIND THE PROBLEM SO THEY KEPT IT OVERNIGHT AND CALLED VW TO WALK THEM THROUGH TROUBLESHOOTING. VW SAYS THE FUEL TANK IS NOT VENTING PROPERLY AND THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE FUEL TANK ($1500 FOR THE PARTS). VW REFUSED TO PAY BECAUSE CAR WAS 1400 MILES BEYOND ITS WARRANTY. THEY CLAIM SITUATION IS NOT DANGEROUS, JUST ANNOYING, BUT I PLAN TO CONTACT THEIR RESIDENT AGENT ANYWAY - SUSPECT A MANUFACTURING OR DESIGN DEFECT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252313December 19, 2008
PARKING BRAKE
I BOUGHT A 2008 JETTA FROM ROD EAST VW IN LATE JUNE, IN LATE JULY MY BRAKE LIGHT CAME ON, I THEN CALLED ROD EAST VW TO INFORM THEM AND THEY TOLD ME TO CALL THEIR ROADSIDE ASSISTANCE TO HAVE THEM TOW MY CAR OVER TO THEM. ONE WEEK HAD PASSED AND THEY HAD STILL NOT LOOKED AT MY CAR SO I INFORMED THEM THAT I WOULD NEED A RENTAL CAR BECAUSE I AM A STUDENT AND I HAVE A DAUGHTER THAT HAS NUMEROUS THERAPY AND DR APPT EVERY WEEK. THEY SAID FINE AND THE MAN THAT I WAS TALKING TO SAID LET ME GO GET YOUR CHILD SEAT OUT OF THE CAR FOR YOU, HE THEN CAME BACK TO ME AND SAID HOW ABOUT YOU COME TO THE BACK AND GET IT FROM YOUR CAR, I DID AND THAT'S WHEN I NOTICED THAT MY CAR HAD A BIG DENT AND DEEP SCRATCH FROM THE REAR RIGHT FENDER TO THE BACK PASSENGER DOOR...I WAS THEN TOLD THAT THAT'S HOW THE CAR WAS WHEN THEY GOT IT AND THAT IT WAS MY FAULT. HE THEN SAID THAT HE COULD TALK TO THE MANAGER AND SEE WHAT HE WOULD SAY. I CALLED THE MANAGER, ON MY WAY HOME AND HE SAID WE WILL FIX IT, I SEE THAT ITS A NEW DENT AND SCRATCH AND WE WILL SEND IT TO A BODY SHOP TO GET FIXED. I THEN DEMANDED THAT I GET ALL OEM PARTS AND I WAS IT BRAND NEW AGAIN AND THE SERVICE MAN SAID THAT'S GOING TO BE TOO EXPENSIVE AND IT DIDN'T NEED NEW PARTS HE ALSO WANTED ME TO RETURN THE RENTAL WHEN I LEFT ON VACATION TO SAN FRANCISCO, THAT'S WHEN I SPOKE TO THE MANAGER AGAIN AND HE GUARANTEED THAT THEY WOULD BE OEM PARTS AND I WOULDN'T NEED TO RETURN THE RENTAL. WHEN I PICKED UP MY CAR AFTER 3 AND A HALF WEEKS THEY SAID NOTHING WAS WRONG WITH MY BRAKES AND THE LIGHT WAS OUT. I NOTICED THE NEXT DAY THAT MY 12 VOLT LIGHTERS WERE NOT WORKING AND I CALLED THE MANGER AND HE TOLD ME TO COME IN. I NEVER DID BECAUSE I DIDN'T WANT THEM TO WORK ON MY CAR AGAIN. TODAY I TOOK IT TO ANCIRA VW AND THEY SAID I HAD SOME WIRES MIXED UP, I STARTED TO DRIVE OFF THE LOT AND MY BRAKE LIGHT CAME BACK ON! THAT CAN NOT BE A COINCIDENCE AND IT TELLS ME THAT SOME WIRES WERE CHANGED TO HIDE THE FACT THAT NOTHING WAS EVER DONE BY ROD EAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251805December 15, 2008
SERVICE BRAKES, HYDRAULIC
2008 VW JETTA WOLFSBURG (LESS THAN 5000 MILES AT FIRST OCCURRENCE) BRAKE ISSUE 1ST OCCURRENCE - COMING UP TO A STOP, AND BRAKE PEDAL LOST PRESSURE BUT RE-ENGAGED AFTER TRAVELING 2-3 INCHES BEYOND NORMAL BRAKING PRESSURE. VERY INTERMITTENT ISSUE. AFTER BOTH OF MY TEENAGE SONS REPORTED THE SAME ISSUE, I TOOK THE CAR INTO THE VW DEALERSHIP FOR REPAIR. THELEN (BAY CITY, MI) BLED THE BRAKES AND RETURNED THE CAR. WITHIN A FEW DAYS, I WAS EXPERIENCING THE SAME ISSUE WITH MORE FREQUENCY, BUT COULD NOT REPRODUCE CONSISTENTLY. TOOK TO DEALERSHIP A SECOND TIME - THIS TIME TOLD THAT VW SAID THIS WAS A "NORMAL" BRAKE FUNCTION. SERVICE TECHNICIAN DROVE VEHICLE HOME AND BACK IN THE NEXT MORNING. HE EXPERIENCED THE PROBLEM TWICE AND (AS DESCRIBED TO HIS SERVICE MANAGER) "HIS HEART WENT INTO HIS THROAT." STILL - VW MAINTAINED THAT THIS WAS "NORMAL". RECEIVED AN EMAIL FROM DEALERSHIP OWNER STATING SAME. AFTER CONTINUED PRESSURE, VW TECHNICAL REP CAME TO DEALERSHIP AND FINALLY DETERMINED THAT THE BRAKE POWER BOOSTER NEEDED TO BE REPLACED (OVER A TWO WEEK SPAN). RECEIVED CAR BACK, AND WITHIN THREE DAYS, THE PROBLEM RETURNED - AS I NEARLY RAN THROUGH AN INTERSECTION WHEN THE BRAKES WENT TO THE FLOOR BEFORE ENGAGING (WITH ABS). TOOK BACK TO DEALER (3RD TIME) - DEALER NOT ABLE TO REPLICATE - STATED THAT THEY CANNOT FIX THE PROBLEM IF THEY CAN'T IDENTIFY/REPLICATE - CAR STILL AT DEALERSHIP (5 DAYS LATER). MET WITH DEALERSHIP OWNER TO EXPRESS CONCERN FOR THE SAFETY OF THE VEHICLE AND MY FAMILY. I REFUSED TO TAKE VEHICLE UNTIL THEY CAME UP WITH A SOLUTION FOR THE PROBLEM. SCHEDULED MEETING WITH VW REP AT THE DEALERSHIP ON 12/16 TO DISCUSS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251715December 14, 2008
VISIBILITY
THE DRIVER SIDE WINDSHIELD WIPER LEAVES A 2 OR 3 INCH STREAK RIGHT IN THE CRITICAL VIEW OF THE DRIVER WHEN THE WINDSHIELD WIPERS ARE USED. VW ENGINEERING RESPONSE WAS THAT THEY DON'T SEE A PROBLEM WITH IT. WIPERS HAVE BEEN REPLACED AND ISSUE STILL REMAINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248568November 12, 2008
EQUIPMENT
BRAND NEW VW JETTA OFF THE FLOOR ROOM. BOTH THE DRIVERSIDE AND PASSENGER SIDE WINDOWS LEAK AIR BADLY AND WATER DRIPS IN.. DEALER TOLD ME THAT THIS IS THEY WAY IT IS AND REFUSED TO FIX IT FOR ME... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Jetta