Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#761169April 25, 2002
STRUCTURE:BODY
I HAVE FILED COMPLAINTS REPEATEDLY WITH VW CUSTOMER CARE CONCERNING THE INFERIOR MATERIAL USED TO UPHOLSTER THE JETTA TDI (GLS). I STATED TO THEM THAT IT WAS LIKE DRIVING A GIANT LINT BRUSH! ANY CLOTHING YOU WEAR STICKS TO THE SEATS AND DOORSAND ON A GOOD DAY, EVEN THE CEILING! THE OPERATOR I SPOKE WITH WAS VERY POLITE WHEN HE ASKED ME WHAT I THOUGHT THE RESOLUTION SHOULD BE TO RESOLVE THE PROBLEM? I STATED TO HIM THAT THE CAR SHOULD BE COMPLETELY REUPHOLSTERED AT VW'S EXPENSE!AT WHICH POINT, HE OFFERED TO SEND ME A KIT TO HELP DEAL WITH THE LINT PROBLEM. I ASKED IF THEY HAD RECEIVED A VOLUME OF COMPLAINTS ABOUT THIS ISSUE, AND THE OPERATOR STATED, NO. I ASKED HIM, WHY DO YOU CONVENIENTLY HAVE A KIT AVAILABLE FOR A PROBLEM YOU SAY DOES NOT EXIST? WELL NEEDLESS TO SAY, THE CALL WAS VERY SILENT FOR A MINUTE OR TWO. THE KIT CONSISTED OF (1) LINT BRUSH, (EXACTLY LIKE THE ONE I PURCHASED PREVIOUSLY), AND (1) 3M CLOTH. IT IS TRULY A MYSTERY WHAT VW EXPECTS ME TO DO WITH THE 3M CLOTH...I SUPPOSE I COULD USE IT TO MUFFLE MY SCREAMS OF FRUSTRATION!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008529April 24, 2002
AIR BAGS:FRONTAL
OLLISION AT 35 MPH , ANDUPON IMPACT AIR BAGS DID NOT DEPLOY, CAUSING MINOR INJURIES TO DRIVER. MANUFACTURE WILL BE NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#8008537April 24, 2002
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
WHEN KEY IS PUT INTO IGNITION SECURITY SYSTEM ACTIVATES AND OPERATES ERRACTICALLY. HORN BLOWS, AND HEADLIGHTS FLASH ON AND OFF. DEALER HAS REPLACED SEVERAL PARTS; HOWEVER, PROBLEM STILL OCCURS. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008376April 23, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN APPLYING BRAKES IN SNOW OR ICY CONDITIONS IT CAUSES BRAKES TO LOCK UP OR FREEZES UP. VEHICLE WAS TAKEN TO DEALER, AND THEY COULD NOT FIND ANY THING WRONG, BUT THE PROBLEM IS REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008379April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WOULD LOSE POWER WHILE DRIVING, DEALER WAS NOTIFIED, AND WAS UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROBLEM ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008387April 23, 2002
STRUCTURE:BODY:DOOR
WATER IS LEAKING INTO THE DRIVER'S DOOR WHILE DRIVING IN RAIN OR BY WASHING. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8008394April 23, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
WHEN DRIVING AT NIGHT HEADLIGHT SYSTEM WOULD DIM POORLY WHEN OPERATING OTHER ELECTRICAL SWITCHES SUCH AS POWER WINDOWS, WIPERS ETC. DEALER WAS NOTIFIED, AND STATED THAT WAS NORMAL. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760973April 21, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISION DOES NOT SHIFT CORRECTLY AROUND THIRD GEAR, THE CAR WILL REV UP THEN THE CAR HAS A HARD JERK. AS FOR THE ENGINE THE ENGINE WILL KILL ANY WHERE AT ANY TIME THE HOLE CAR WILL JUST SHUT OF DRIVING OR JUST SITTING STILL. I FEEL VERY UNSAFE IN THIS CAR!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007905April 18, 2002
ELECTRICAL SYSTEM, EQUIPMENT, STRUCTURE:BODY:BUMPERS
CONSUMER STATES THAT WHEN STARTING THE VEHICLE THE ALARM SOUNDS AND HORN GOES OFF AND LIGHTS FLASH ON AND OFF FOR ABOUT 10 MINUTES. THIS ALSO HAPPENS WHEN OPENING DOORS TO EXIT THE VEHICLE. ALSO THE ILLUMINATED ENTRY AND THE POWER DOOR LOCKS WERE NOT WORKING. THE DEALER HAS REPLACED WIRING AND RELAY IN THE DOORS, THE RADIO IGNITION SWITCH, AND DOOR LOCK, HOWEVER THE PROBLEM STILL EXISTS. THE DEALER NOW STATES THAT THERE IS NOTHING FURTHER THEY CAN DO. NLM FRONT BUMER PULLED LOOSE. BUMPER AND LOWER FACIA REINSTALLED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760741April 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
NO SUMMARY LISTED FOR THIS VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006626March 28, 2002
AIR BAGS, SEATS
CONSUMER STATE WHILE TRAVELING WITHOUT ANY INDICATION AIR BAG INDICATION LIGHT STARTED FLASHING THROUGH OUT TRAVEL. DEALER HAS BEEN CONTACTED. *NLM THE AIR BAG LIGHT DID NOT REMAIN ON ANY MORE AFTER THE AIR BAG CONTROL UNIT WAS REPLACED. THE DRIVERS SEAT BACK COVER WAS REPLACED SINCE THE ORIGINAL ONE WAS STAIN. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006530March 27, 2002
AIR BAGS:SIDE/WINDOW
THE CONSUMER HIT A POTHOLE WHILE DRIVING, AFTER HITTING THE POTHOLE THE DRIVER HEARD A LOUD BAG AND SAW THAT THE PASSENGER SIDE AIR AG DEPLOYED ALONG WITH THE SEAT AIR BAG. THE DEALERSHIP IS AWARE OF THE PROBLRM. NLM IE04-078*PO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759412March 15, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEATS, UNKNOWN OR OTHER, SUSPENSION:FRONT:SHOCK ABSORBER
L HAVE HAD NUMEROUS "FACTORY DEFECTS" WITH MY NEW VEHICLE AND NO ONE CAN HELP ME SOLVE MY DILEMA. THE VEHICLE IM SUBMITTING TO YOU IS NOT THE ORGINIALLY PURCHASED CAR. THEY HAD TO GIVE ME A 2ND VEHICLE. I HAVE HAD NUMEROUS PROBLEMS EVER SINCE WITH KEYLESS REMOTE UNI (REPLACED), AUTO WINDOW UNIT(BOTH DRIVER, PASSNEGER-BOTH UNITS REPLACED),DRIVER SEAT NOT BOLTED TO FLOOR. HAD TO GET A NEW SEAT. NEW SHOCKS, NEW PACKING BETWEEN REAR PASS. DOOR PANELS. ALL CLAIMED TO BE FACTORY DEFECTS PER THE DEALER. I HAVE ESTABLISHED A CLAIM THROUGH VW OF AMERICA BUT THEY CANNOT ASSIST. THEY WILL ONLY TAKE MY COMPLAINTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005365March 12, 2002
AIR BAGS:SIDE/WINDOW
WHILE TRAVELING AND WITHOUT ANY INDICATION, PASSENGER'S SIDE AIR BAG DEPLOYED, INJURING PASSENGER. *AK CONSUMER STATED THAT VEHICLE DID NOT HIT ANYTHING, THE AIR BAG LIGHT DID NOT ILLUMINATE PRIOR TO DEPLOYMENT, THE PASSENGER SIDE SEAT AND SIDE CURTAIN DEPLOYED, CAUSING INJURY TO CONSUMERS WIFE.*JB IE04-078*PO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#758926March 4, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
WHILE DRIVING THE GLASS OF THE PASSANGER SIDE EXTERIOR MIRROR CAME LOOSE AND WAS FLAPPING BY THE CABLE. CHIPPED MIRROR, ALMOST BROKE THE PASSENGER WINDOW (LEFT MARKS/SCRATCHES FROM IMPACTING WINDOW) AND LEFT 10-15 SCRATCHES IN THE DOOR'S PAINT. DEALERSHIP STATED THEY REPLACE ABOUT TWO A WEEK. FAILURE RATE APPEARS HIGH IF THAT IS THE CASE. NO KNOWN CAUSE OF FAILURE, WAS NOT STRUCK OR ANYTHING. SUSPECT VACUUM FORCES FROM AIR FLOW OVER MIRROR HOUSING OVERCAME THE PLASTIC RETAINING CLIPS. DEALER STATES NOT A WARRANTY REPAIR SAYING IT MUST HAVE BEEN STRUCK ALTHOUGH NO VISIBLE EVIDENCE EXISTS ON HOUSING AND NOTHING WAS IN THE VICINITY OF THE CAR WHEN IT OCCURRED, HAVE CONTACTED VW OF AMERICA AND INITIAL RESPONSE IS "WE STAND BY OUR SERVICE CENTER'S DECISIONS."*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758579February 25, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE HAD TROUBLE WITH THIS JETTA FROM THE FIRST DAY I TOOK OWNERSHIP OF THE VEHICLE. THE BRAKE ASSEMBLY HAS BEEN REPLACED. THE BRAKE LIGHT SWITCH HAS BEEN REPLACED. NOW I HAVE JUST RECEIVED A NEW TRANSMISSION IN MY TEN MONTH OLD CAR. THE CAR'S TRANSMISSION WAS RESET THREE TIMES BEFORE VOLKSWAGEN REPLACED THE VALVE BODY. THIS PROCEDURE DID NOT WORK AND IN TURN ENDANGERED MY LIFE. I WAS TRYING TO GET ON THE HIGHWAY WHEN THE CAR WOULD NOT SHIFT AND WAS SHUDDERING. I WAS ALMOST HIT BY AN ONCOMING 18 WHEELED TRUCK. I AM SCARED EVERY TIME I HAVE TO GET BACK IN THIS CAR. THE TRANSMISSION HAS BEEN FIXED, BUT NOT MY TRUST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758504February 22, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2ND TIME - PASSENGER SIDE WINDOW REGULATOR HAS FAILED. REGULATOR WAS REPLACED IN JULY OF 2001, ONLY SIX MONTHS AGO. DRIVER'S SIDE WINDOW HAS ALSO FAILED PREVIOUSLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003582February 5, 2002
STRUCTURE:BODY:TRUNK LID
TRUNK ON VEHICLE WILL AUTOMATICALLY UNLOCK BY ITSELF WHETHER CONSUMER IS DRIVING OR NOT. CONTACTED DEALER, AND THE DEALER COULD NOT FIND CAUSE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003600February 5, 2002
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE WAS REAR-ENDED AND THE FRONT PASSENGERS SEAT BELT FAILED TO LOCK UP. DEALER/MANUFACTURER WERE NOTIFIED.*AK *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#757700February 3, 2002
SUSPENSION:FRONT
ALL MAJOR PROBLEMS HAVE BEEN TAKEN CARE OF QUITE WELL, HOWEVER I HAVE HAD A CONSTANT CREAKING NOISE IN BOTH DRIVER'S AND PASSENGER'S DOOR AS WELL AS A KNOCKING NOISE FROM THE FRONT OF THE VEHICLE. THIS WAS ORIGINALLY REPORTED AT 7,000 MILES AND 7 TRIPS TO THE DEALER LATER AND 13,000 MILES LATER NEITHER PROBLEM HAS BEEN RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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