Volkswagen Jetta Complaints (2017)

160 consumer complaints on file.

#11549405October 11, 2023
AIR BAGS
The only airbag that went off in the vehicle during a collision was the steering wheel airbag none of the side airbags deployed the driver hit his head on the window in the car there were no warning lights on prior to the accident to indicate that there were any malfunctions the police did get called to the scene and vehicle was towed insurance representatives have not inspected vehicle yet.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11541352August 29, 2023
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
Infotainment unit is extremely faulty with proximity sensors going off randomly engaging brakes and rear view camera not working. VW solution was a full replacements in excess of car's value
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540379August 23, 2023
ENGINE, UNKNOWN OR OTHER
WHEN I PULLED OUT INTO TRAFFIC AND PUSHED ON GAS THE CAR WOULD NOT GO IT SOUNDED AS IF THE ENGINE JUST SHUT OFF THE CAR LITERALLY HAD LOST ALL POWER TO IT I PULLED OVER TO THE SIDE AND THE EPC LIGHT WAS ON AS WELL AS THE CHECK ENGINE LIGHT. I HAD MY BABY WITH ME THAT JUST HAD SURGERY DAY BEFORE AND I WAS TERRIFIED BECAUSE I HAD NO IDEA WHAT WAS HAPPENING. I GAVE IT A FEW MINUTES AND STARTED THE CAR OF WHICH AT FIRST SOUNDED AS IF IT WASN'T GOING TO START. I WAS ONLY A COUPLE MINUTES FROM MY HOUSE AND HAD NO RESOURCES TO HELP AND COULDNT WALK WITH MY SON. GOT THE CAR BACK TO THE HOUSE BUT IT AGAIN DID THE SAME THING AND CONTINUED TO DO THE SAME WITH SOUNDING LIKE IT DID NOT WANT TO START. I HAD TALKED WITH A MECHANIC THAT SAID TO GET IT INTO A VW DEALER ASAP AS THIS IS VERY DANGEROUS AND SHOULD NOT BE HAPPENING WITH THIS NEW OF A CAR WITH SUCH LOW MILES. FINDING THIS SITE IT LOOKS AS IF THERE HAS BEEN A FEW ISSUES THAT SOUND SIMILIAR AND RECALLS. I JUST NEED A CAR THAT I CAN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533842July 22, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Front left headlight has no power going to it. Rear right tail light has no power going to it. Third, brake light has no power going to it. Wind shield washer pump has no power going to it. Both rear doors do not lock. This issue is all connected with each other because it fixed itself. Once and they all came back on together and then it went back out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533193July 19, 2023
FUEL/PROPULSION SYSTEM
Fuel rail failed causing gas leak. Part was previously recalled and fixed, failed for same issue that caused original recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529605June 29, 2023
VISIBILITY/WIPER
Driving down from work to lunch. Whenn slowly pulling out of the parking lot and no one around. then all of a sudden a loud explosion was heard and I looked up and saw glass shattered all across the moonroof. I parked in my parking spot and got out and looked up and saw glass shattered at the top with no impacts. The sunroof just spotenoulsy shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527577June 18, 2023
AIR BAGS, STEERING, ELECTRICAL SYSTEM
Clockspring in steering wheel has failed, rendering driver airbag non-operational. Should vehicle be involved in a collision, driver airbag will not engage. Horn and steering wheel buttons are also non-operational
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524371May 30, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521168May 9, 2023
AIR BAGS
My vehicle was involved in a collision in which it hit the back of a 18 wheeler causing major frame damage. None of the airbags deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11520653May 5, 2023
SEAT BELTS
The drivers seatbelt does not latch. It will eventually but sometimes takes 30 or 40 attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513980March 27, 2023
AIR BAGS
On Saturday March 25th I was in an accident in my 2017 jetta. A Tahoe last second lane changed into the front end of my jetta. The impact was at 30mph but no air bags deployed. When starting the car now after the accident there are airbag warnings all over the dash. The air bags failed to deploy properly in an accident.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11512771March 20, 2023
AIR BAGS, SEAT BELTS
The contact owns a 2017 Volkswagen Jetta. The contact stated that upon picking up his vehicle from the dealer, the air bag warning light illuminated. The mechanic informed him that the failure was related to the driver’s side seat belt and was not covered under recall. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. The vehicle had yet to be repaired. The failure mileage was approximately 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496043December 5, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, an abnormal fuel odor was detected, and the vehicle failed to start. Additionally, there was a puddle of fuel underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was a fuel leak coming from the fuel injector seal, and that the fuel rail and fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline) had previously been performed. The failure mileage was approximately 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494819November 24, 2022
EXTERIOR LIGHTING
The fuse that controls the exterior lights (tail, marker,etc.) and interior lights at first interment would blow/burn out. Sometimes after a few days or a few months for the past year. In the past few weeks the fuse blows immediately once replaced. The car was brought to a VW dealer a year ago who changed the fuse and ran a diagnostic. It was brought back 4-5 months later and they again changed the fuse and ran a diagnostic. The second time was not given a slip indicating it was was there for the service and was not charged. While I understand no charge there is no no proof of service. As the fuse controls all the lights the car is dark at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490399October 22, 2022
POWER TRAIN
Vehicle has only 10,000 miles. Developed unidentified leak. Shortly after the car was on the freeway in 6th gear and started smoking and revving the engine. Car would not shift into gear and the car stalled. Clutch, flywheel, throwout bearing, and pressure plate were completely destroyed. Towed to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489249October 14, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Many fault lamps lite up on panel. List: Brake light, Adaptive cruise control, ASC, Power steering lamp, Seat belt lamp and sometimes the seat belt alarm goes off when seat belt is clicked IN!,ABS,Air bag lamp is intermittent,EPC lamp is intermittent. Problems have been confirmed by: Independent auto repair center and Vista VW of Pompano Beach, FL. As far as safety sometimes the engine goes into limp mode during driving a few minutes after starting. Having to pull over quickly to get out of the flow of traffic. To stop the engine after a few minutes it does restart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476662July 30, 2022
ENGINE
When driving the vehicles power dropped suddenly, especially above 3000 RPM. The actuator arm on the waste gate for the turbo charger broke. Error P2263 was seen on an OBD reader. A quick search online seems to show this is a prolific issue with Volkswagen 1.4 TSI engines between 80,000 and 90,000 miles. My wife and daughter could be seriously hurt down a highway onramp and the power cuts out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471680June 30, 2022
SUSPENSION, TIRES
We own a 2017 Volkswagen Jetta. While driving at 55 MPH, he heard a loud Bang noise and experienced difficulty steering the vehicle. There was no warning light illuminated. We pull over to inspect the vehicle, We did not see any problems with the tires and they looked ok. But there was smoke coming up from the front passenger side. We were able to drive the vehicle another mile before more smoke was coming from under the passenger side. When we pulled over again we realized the right front tire on the passenger side was shredded. We called AAA. replaced the tire with the spare and went home. We called the VW dealer and took the car in. They said it was a front suspension coil spring that broke and punctured the right front tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469271June 14, 2022
UNKNOWN OR OTHER
My check engine line came on; code P05A0. A scan showed that it is my active radiator shutter assembly that is causing the error. My car only has 26K miles, and it seems strange that it would be having an issue. When I took my car to the dealership, the service rep told me it is a very common issue. It is also going to cost around $900 to repair. My car is perfectly drivable (the service rep confirmed it), but I won't be able to pass emissions in AZ with my check engine light being on. The shutters remain open at all times. I can hear it open and close and reopen sometimes when I start my car or while I'm driving, but it will always remain open. My dealership is so backed up that I'd have to leave my car for several days before they could even get to it. I do not have the time or money to do the work, so I didn't leave it for it to be repaired. I have found others on VW forums that have gotten the same error message at about the same mileage I am at. Your organization released a technical bulletin for this issue for 15-16 Jettas, and I appreciate it if you could look to see if the issue continued through the 17 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457134March 17, 2022
UNKNOWN OR OTHER
Car won't start. I have had to call AAA every other day because my car is not starting. It won't start unless I drive it every day. One month after buying the car I was having trouble with it starting. Purchased a new battery,in2020.Drivetime should be investigated for taking advantage of a senior citizen.having had cars in the past I have never had anything like this VW Jetta.It was not because of the weather either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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