Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#10087470September 8, 2004
STRUCTURE:BODY:ROOF AND PILLARS, AIR BAGS:FRONTAL
WHILE DRIVING 20 MPH FRONT AIR BAGS INCLUDING THE SIDE IMPACT AIR BAGS INADVERTENTLY DEPLOYED. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK WATER WAS ON THE FLOOR DUE TO A LEAKING SUNROOF. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090501September 6, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PASSENGER SIDE WINDOW FAILURE. WE SIMPLY PULLED INTO A PARKING LOT, PASSENGER PRESSED THE BUTTON TO ROLL DOWN THE WINDO, AND WHEN PASSENGER PUSHED BUTTON AGAIN TO RAISE WINDOW, IT SIMPLY COLLAPSED INTO THE DOOR FRAME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090290September 2, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS CONSUMING TOO MUCH OIL. CONSUMER TOOK VEHICLE TO DEALER, AND WAS TOLD THAT BECAUSE OF DESIGN VEHICLE WILL BURN THE AMOUNT OF OIL ALLOTTED PER 1,000 MILES. *AK CONSUMER NOTICED A CRACKING NOISE COMING FROM THE SUSPENSION WHEN TRAVELING BACKWARDS. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088896August 31, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I OWN A VW JETTA 2001 VR6. I HAVE HAD TO REPLACE MY REAR BRAKE PADS AT ONLY 20,000 MILES TO ME A VERY PREMATURE WEAR PROBLEM. THE DEALER REFUSED TO REPAIR THEM AT NO COST TO ME DUE TO THE PREMATURE WEAR OF THE BRAKE PADS. THE REPAIRS TO THE BRAKE PADS COST ME $200.00. THE CHECK ENGINE LIGHT HAS COME ON ON THE SAME VW JETTA. TO FIND OUT I KNOW HAVE TO PAY $292.20 TO HAVE THE MAF SENSOR REPLACED ON A CAR THAT HAS ONLY 22,500 MILES. I AM TRYING TO SEEK REIMBURSEMENT FROM VW OF AMERICA FOR THESE EXPENSES. IN ADDITION THIS YEAR I ALSO HAD TO PAY $300.00 TO HAVE THE PASSENGER DOOR LATCH REPAIRED AS THE SPRING BROKE THAT ALLOWED ME TO OPEN THE DOOR WITH THE DOOR HANDLE. REGARDLESS, MY CAR IS KEPT IN PRISTINE CONDITION, AND IN NO WAY SHOULD I BE INCURRING THESE TYPE OF REPAIRS ON A VEHICLE THAT HAS ONLY 20K MILES ON THE ODOMETER. PLEASE HELP ME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088737August 28, 2004
AIR BAGS, STRUCTURE:BODY:DOOR
WHEN MY VOLKSWAGON JETTA WAS BROADSIDED AT A SIGNAL LIGHT JUNCTION, NONE OF THE AIRBAGS FRONT OR SIDE WERE ACTIVATED. ALSO THE REAR SIDE DOOR FLEW OFF FROM THE CAR AND A RESULT OF WHICH BOTH MY CHILDREN WERE EJECTED AND INJURED. THE CAR IS COMPLETELY TOTALLED. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10088590August 26, 2004
AIR BAGS:SIDE/WINDOW, AIR BAGS:FRONTAL
I WAS ON VACATION, OVER THE JULY 4TH WEEKEND. ON MY WAY HOME, I WAS DRIVING ALONG WHEN FOR NO REASON AT ALL, MY PASSENGER SIDE AIRBAG ALONG WITH THE SEAT AIRBAG, DEPLOYED. I GOT OUT OF THE VEHICLE TO INSPECT WHY SUCH A THING WOULD HAPPEN . THERE WAS NO CLEAR SIGN AS TO WHY IT HAD GONE OFF. I HAD TO DRIVE HOME WITH THE SIDE CURTAIN HANGING DOWN, MY DOG HYPERVENTILATED ALL THE WAY HOME , DUE TO THE LOUD BANG OF THE DEPLOYMENT. WHEN I GOT HOME I IMMEDIATELY CALLED TULLEY VW AND TOLD THEM MY SITUATION, THEY TOLD ME MY CAR WAS UNDER WARRENTY AND TO BRING IT DOWN, THEY WOULD GIVE ME A RENTAL AND FIX THE AIRBAGS. I DID JUST THAT, ALTHOUGH A FEW HOURS LATER I RECEIVED A CALL STATING THAT THEY WOULD NOT COVER THE COST OF THE AIRBAG, STATING THAT THEY INSIST I WAS IN A CRASH. THERE IS CLEARLY NO DAMAGE TO MY CAR, AND IT IS APPARENT THAT THERE MUST BE SOME KIND OF COMPUTER MALFUNCTION. I AM WONDERING WHAT I SHOULD DO IN MY NEXT STEP TO GETTING THIS RESOLVED UNDER MY WARRENTY. I HAVE NOT GOTTEN INTO ANY ACCIDENT AND I DO NOT UNDERSTAND WHY VW WILL NOT COVER THIS. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10089464August 23, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL, SEATS:FRONT ASSEMBLY:RECLINER
THE MASS AIR FLOW SENSOR FAILED FOUR TIMES AND WAS REPLACED. A RECALL LETTER WAS RECEIVED, AND CONSUMER WAS NOT SATISFIED. FUEL MIXTURE IN THE VEHICLE WAS STILL DEFECTIVE. ALSO, FRAME ON THE SEATS BROKE ON SEVEN OCCASIONS AND REPAIRED BY THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087174August 20, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING AT 25 MPH, THE PASSENGER SIDE AIR BAG INADVERTENTLY DEPLOYED. NO INJURIES WERE SUSTAINED BECAUSE THE SEAT WASN'T OCCUPIED AT THE TIME OF THE INCIDENT. THE DEALERSHIP INDICATED THAT WATER HAD GOTTEN INTO THE AIR BAGS ELECTRICAL SYSTEM. *AK (SIDE CURTAIN AIR BAG) *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086851August 14, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ALL CARS HAVE SAFETY LATCHES ON THE FRONT HOODS. THE SAFETY LATCH DID NOT WORK ON MY 2001 VW JETTA. THE INSIDE LATCH HAD BEEN RELEASED AND THEN INADVERTENTLY, THE CAR WAS DRIVEN AROUND THE CORNER. THERE IS NO IDIOT LIGHT ON DASH TO INDICATE HOOD WAS NOT FULLY LOCKED. AT 40 MPH, THE HOOD FLEW UP AND ALMOST RESULTED IN SERIOUS ACCIDENT. FORTUNATELY, NO ONE WAS HURT, BUT SIGNIFICANT DAMAGE WAS DONE TO CAR AND FENDERS. 1) WHY ARE THERE NO IDIOT LIGHTS ON DASH TO INDICATE HOOD IS NOT CLOSED WHEN SUCH LIGHTS EXIST FOR TRUCK AND THIS IS FAR LESS DANGEROUS? 2) WHY DID SAFETY LATCH ON FRONT NOT WORK---IS THIS A DEFECT IN ALL VWS?. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079773August 12, 2004
ELECTRICAL SYSTEM
AT NO TIME DO THE HAZARD LIGHTS OR THE SIGNAL LIGHTS WORK. AT FIRST, THE PROBLEM WAS INTERMITTENT, BUT SOON BECAME PERMANENT. DEALER WANTED TO CHARGE THE CONSUMER TO CHECK TO SEE WHAT THE CAUSE OF THE PROBLEM WAS. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086556August 10, 2004
POWER TRAIN:CLUTCH ASSEMBLY
2001 JETTA 1.8T CLUTCH BEGAN SLIPPING AT 34,600 MILES. THE DEALER SAID THAT THE FRICTION MATERIAL WAS ALMOST COMPLETELY WORN OFF OF THE CLUTCH DISC, MOST LIKELY DUE TO THE WAY THAT IT HAS BEEN DRIVEN. WE HAVE DRIVEN OVER 80K MILES IN ANOTHER MANUAL VEHICLE WITH NO PROBLEMS, SO I DO NOT BELIEVE THIS RATIONALE. THE CAR WENT IN FOR SERVICE AT 16,000 MILES FOR A STICKING CLUTCH. THE DEALER DID NOT REPLACE ANY PARTS AT THAT TIME. THE CLUTCH MAY NOT HAVE FULLY ENGAGED EVEN WHEN THE PEDAL FINALLY RELEASED DUE TO FAULTY HYDRAULICS, SO THE CLUTCH PLATE WAS LIKELY WORN PREMATURELY BECAUSE IT WASN'T PROPERLY ENGAGING WITH THE FLYWHEEL. THE DEALER'S REPAIR ESTIMATE WAS $2100, INCLUDING $1200 FOR A REPLACEMENT CLUTCH KIT PLUS 10 HOURS OF LABOR. I THEN CALLED A SECOND LOCAL DEALER AND WAS QUOTED A PRICE OF $753.94 FOR THE SAME CLUTCH KIT. WHEN I DECLINED THE DEALER'S REPAIR, I WAS CHARGED AN $83 DIAGNOSTIC FEE JUST TO GET MY CAR BACK. I THEN SPOKE WITH THE DEALER SERVICE MANAGER AND A VW OF AMERICA REP ABOUT THE CYLINDER PROBLEM AND THE APPARENTLY HIGH RATE OF 1.8T CLUTCH FAILURES. BOTH CLAIMED THAT TOO MANY MILES HAD PASSED SINCE THAT FIRST REPAIR AND REITERATED THAT 1) THE CLUTCH IS A WEAR ITEM ONLY COVERED TO 12,000 MILES BY THE WARRANTY AND 2) I AM RESPONSIBLE FOR THE REPAIR COSTS. AN INDEPENDENT MECHANIC FIXED THE VEHICLE FOR $1038 WITH A NON-OEM CLUTCH KIT. THIS PRICE ALSO INCLUDED NEW MASTER AND SLAVE CYLINDERS, WHICH HE FELT WERE LIKELY THE CAUSE THE ORIGINAL CLUTCH FAILURE. INCIDENTALLY, HE SAID THAT VW'S OWN SERVICE DOCUMENTATION PROVIDED TO MECHANICS INDICATED THAT A CLUTCH OVERHAUL SHOULD TAKE 4-5 HOURS (AS OPPOSED TO THE 10 HOURS QUOTED BY MY DEALER).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086367August 7, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING DOWN THE HIGHWAY FOR NO VISABLE REASON, AIRBAGS ON PASSENGER SIDE DEPLOYED. SIDE SEAT AIRBAGS AND ALL THE CELLING AIRBAGS DEPLOYED. I DID NOT SEE ANYTHING IN THE ROAD AND NO PHYSICALL DAMAGE WAS DONR TO MY CAR. VW SAID TO CONTACT MY INS AND TELL THEM I HAD A RECK. I DID NOT AND WOULD NOT LIE TO THEM. AT THIS TIME NOTHING HAS BEEN FIXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#10086226August 5, 2004
AIR BAGS:SIDE/WINDOW
I WAS DRIVING AT 60 MPH ON THE FREEWAY AND FOR NO APPARENT REASON MY PASSENGER SIDE AND CURTAIN AIRBAGS DEPLOYED. I HAD MY 2001 JETTA TOWED TO MY LOCAL VW DEALER AND THEY'RE RESPONSE IT THAT I MUST HAVE HIT SOMETHING FOR THE AIRBAGS TO DEPLOY. HOWEVER, I HAVE NO BODY DAMAGE TO THE CAR AND THERE ARE NO SIGNS OF IMPACT ANYWHERE TO BE SEEN. THE DEALERSHIP WAS NOT HELPFUL AND TOLD ME TO FILE THE ISSUE WITH MY INSURANCE COMPANY AS AN ACCIDENT. THIS SEEMS TO BE INSURANCE FRAUD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086154August 4, 2004
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
LOSS OF 3.5 QUARTS OF OIL IN 17 DAYS AFTER PURCHASE. OIL CONSUMPTION TEST SHOWED NOTHING. THIS VOLKSWAGEN JETTA 2001 IS USING ABOUT A QUART OF OIL UNDER 1,000 MILES OF DRIVING. I AM TOLD THIS IS "NORMAL". MY QUESTION TO THE SERVICE PEOPLE, WHERE HAS THE OIL GONE, IT'S NOT ON THE GROUND. IT IS IN THE SHOP FOR THE THIRD TIME FOR THE OIL CONSUMPTION TEST. I WOULD LIKE A COPY OF THE OIL CONSUMPTION TSB BULLETIN. I AM CONCERNED ABOUT ENGINE DAMAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083005July 30, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THE MAF SENSOR WAS REPLACED ON MY VEHICLE ABOUT 2 YEARS AGO. I REPLACED PART MYSELF AFTER THE DEALER TOLD ME THAT THIS PART WAS BAD. I DID NOT RECEIVE A SERVICE REPORT FOR THIS TROUBLESHOOTING. I PURCHASED AND REPLACED THE PART MYSELF. 1.5 YEARS LATER I RECEIVED A WARRENTY EXTENSION LETTER FROM VW, STATING REIMBURSMENT WITH RECEIPT OF CHARGES, INCLUDING VIN # AND MILEAGE. AT THE TIME I PURCHASED THE PART, FROM A VW DEALER, THIS INFO WAS NOT REQUIRED TO BE ON A PART ORDER. I SUPMITTED THIS INFO IN DEC 2003. IN JUNE 2004, I RECEIVED A REJECT FOR CLAIM BECAUSE THE RECEIPT DID NOT HAVE THIS INFO ON IT. I BELIEVE THAT VW HAS DONE THE WARRENTY EXTENSION TO PREVENT AN OFFICAL RECALL, BUT IT HAS NOT BEEN DONE IN GOOD FAITH. THEY SET A REQUIREMENT THAT THEIR OWN DEALERS DID NOT START ON VIN AND MILEAGE ON PART ORDERS, ONLY ON SERVICE ORDERS, AT THE TIME. THEY HAVE DESIGNED THE SYSTEM TO FAIL. UNDER A WARRANTY EXTENSION THEY DO NOT HAVE TO REPORT THE NUMBER OF REJECTED CLAIMS TO YOU AND IT CAN APPEAR THAT THEY ARE ADDRESSING THE ISSUE. I CAN UNDERSTAND THIS REQUIREMENT FOR CLAIMS DATED AFTER THE LETTER, BUT NOT 1.5. YEARS BEFORE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081156July 15, 2004
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, EXTERIOR LIGHTING:BRAKE LIGHTS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAVE HAD NOTHING BUT PROBLEMS AFTER PURCHASING MY BRAND NEW 2001 V.W JETTA. I HAD VEHICLE ONLY 6 MONTHS AND IT LEFT ME STRANDED DUE TO MALFUNCTION OF EMISSION CONTROL SENSOR. 5 MONTHS AFTER THAT, IGNITION LOCK CYLINDER WAS INOPERABLE, NEEDING THEM TO REPAIR. 2 MONTHS LATER, OWNED FOR 1 YR 1 MONTH, CAR WAS BURNING A LOT OF OIL SO CONSUMPTION TEST WAS DONE AND DETERMINED TO BE TRUE,THAT THE CAR WAS IN FACT CONSUMING ABNORMAL AMOUNT OF OIL. AS "A COURTESY TO ME, THE CUSTOMER" VOLKSWAGEN REPLACED PISTON RINGS, ROD BEARINGS AND DEGLAZED CYLYNDER WALLS. THEY HAD MY CAR 6 DAYS TO REBUILD ENGINE. 6 MONTHS LATER CAR WAS SHAKING REALLY BAD WHEN DRIVING ON THE FREEWAY, TOOK IT IN AND SERVICE TECHNITION DISCOVERED THAT REAR BRAKES WERE WARPED AND REAR BRAKE PADS HAD "PREMATURE WEAR." THOSE WERE REPLACED. THROUGHOUT THIS COURSE OF TIME THE PASSENGER BRAKE LIGHT HAD BEEN REPLACE 2 TIMES,AIR CONDITION VENT WAS NOT WORKING AND HAD TO BE REMOVE AND INSTALL NEW CENTER AIR OUTLET,ARMREST BROKE AND HAD TO BE REPLACED, GLOVE COMPARTMENT LATCH BROKE, AND THE BRAKE LIGHTS HAVE GONE OUT AND BEEN REPAIRED NUMEROUS TIMES BUT ARE STILL FAULTY,NOT WORKING AT THIS TIME. VOLKSWAGEN HAS TREATED ME AS THOUGH I WAS THE ONE INCONVIENCING THEM!! I REGRET PURCHASING THIS VEHICLE AND WILL CONTINUE DISCOURAGING ANYONE FROM EVER BUYING A VOLKSWAGEN! I DON'T FEEL SAFE IN THIS CAR!! AFTER DOING SOME RESEARCH I SEE NOW THAT I AM NOT ALONE. KNOWING THERE ARE MANY OTHER VW'S ON THE ROAD WITH THE SAME MECHANICAL PROBLEMS MY CAR, I'M CONCERNED WITH THE SAFETY OF OTHERS AS WELL AS MYSELF! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081042July 14, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE 2001 VW JETTA I PURCHASED IN APRIL 2003 SEEMED TO BE A GREAT CAR UNTIL THE CHECK ENGINE LIGHT TURNED ON AND HAS BEEN ON SINCE. I HAVE TAKEN IT TO A NUMEROUS AMOUNT OF DEALERSHIPS OR "SPECIALTY" VOLKSWAGEN AUTO SHOPS AND NOONE IS ABLE TO FIGURE OUT WHY THE LIGHT IS ON UNLESS I PAY THEM $600-$1500 TO GO IN AND DIAGNOSE MORE THOUROUGHLY. THE COMPUTER ON THE JETTA PUTOUT A "FUEL-INJUECTION" PROBLEM AND NOONE IS ABLE TO TELL ME WHAT EXACTLY THIS COULD BE. I CONTINUE TO DRIVE WITH THE LIGHT ON AND WAS ADVISED NOT TO DRIVE WITH THE LIGHT ON IF IT BEGINS TO FLASH. VERY FRUSTRATING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080978July 13, 2004
VISIBILITY:GLASS, SIDE/REAR
FRONT, PASSENGER SIDE WINDOW REGULATOR FAILED (PLASTIC PART BROKE). *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081754July 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. TRANSMISSION WAS REPLACED TWICE WITHIN THE PAST 4 YEARS. CHECK ENGINE LIGHT CAME ON EVERY OTHER WEEK. DEALER WAS NOT HELPING WITH THE EXISTING PROBLEM. VEHICLE WAS PURCHASED NEW. BUT, IT WAS ONE ISSUE AFTER ANOTHER, AND VOLKSWAGEN WAS VERY EVASIVE IN RESPONDING TO THE PROBLEMS AT HAND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081524July 8, 2004
ELECTRICAL SYSTEM:IGNITION:MODULE
CONSUMER LOST POWER WHEN STARTING THE VEHICLE. ALSO, WHEN DRIVING VEHICLE HESITATED. THE IGNITION COIL WAS REPLACED AT LEAST TWICE ON RECALLS. MANUFACTURER TOLD THE CONSUMER TO CHANGE THE GASOLINE. HOWEVER, VEHICLE STILL OPERATED IN THE SAME MANNER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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