Volkswagen Jetta Complaints (2001)

668 consumer complaints on file.

#10098361November 6, 2004
STRUCTURE:BODY:BUMPERS
FRONT BUMPER OF VEHICLE HAS BEEN PULLED OFF 10 TIMES DUE TO WHEN YOU PUT THE CAR IN REVERSE THE BOTTOM OF THE FRONT BUMPER GETS STUCK ON ANY PARKING BLOCK WHICH RESULTS IN THE BUMPER BEING PULLED AWAY FROM THE CAR AND HAVING TO BE REPLACED OR REATTACHED. WE HAVE SPOKE TO OTHER JETTA TDI OWNERS AND HAVE FOUND THAT THEY HAVE EXPERIENCED THE SAME PROBLEM. THE DEALERS WE HAVE SPOKE TO ARE ALSO AWARE THAT THIS IS A PROBLEM WITH THIS TYPE OF VEHICLE BUT BECAUSE THERE HAS NOT BEEN A RECALL NOTHING THEY WILL NOT DO ANYTHING AND WE CONTINUALLY HAVE TO PAY TO HAVE IT FIXED. 8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101200November 5, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
THE VEHICLE MASS AIR FLOW SENSOR FAILED WHICH CAUSED THE VEHICLE TO PERFORM POORLY. *NM THE CONSUMER WAS REIMBURSED FOR THE COST OF THE REPAIR. *TC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099483November 5, 2004
ENGINE AND ENGINE COOLING:ENGINE
ENGINE COIL PACK MALFUNCTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098344November 5, 2004
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS:SWITCH
THE TURN SIGNALS, ONCE ACTIVATED, WOULD STOP WORKING EVEN THOUGH THEY WERE IN THE ACTIVE MODE. I TOOK IT IN TO THE DEALERSHIP ON NOVEMBER 5, 2004 AND ONE OF THE MECHANICS IN THE SERVICE BAY SAID IT SOUNDED LIKE THE HAZARD SWITCH RELAY AND THAT A LOT OF PEOPLE HAVE HAD A PROBLEM WITH THAT. THEY WANTED TO CHARGE OVER $100 TO REPLACE-- BECAUSE THEY SAID IT WAS NOT UNDER WARRANTY. I ONLY HAVE JUST OVER 33,000 MILES ON THE CAR. I LOOKED ONLINE AND IT APPEARS THAT MANY PEOPLE HAVE EXPERIENCED THE SAME ISSUE. FURTHERMORE, THE PART WILL COST ME $19 AT A LOCAL AUTO PART STORE AND IS APPARENTLY VERY EASY TO REPLACE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097791October 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE BRAKES STARTED GRINDING. AFTER DEALER INSPECTED THE BRAKES THE ROTORS AND CALIPERS WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096377October 25, 2004
FUEL SYSTEM, DIESEL
I OWN A 2001 VW JETTA TDI (DIESEL). I TOOK MY CAR TO THE WEST BROAD VOLKSWAGEN, RICHMOND, VA ON 10/22/04, CONCERNING THE FACT THAT MY CAR WOULD NOT START AND THAT IT FELT LIKE THE CAR WAS NOT RECEIVING ANY FUEL. ADDITIONALLY, THE CAR IS STEADILY LOOSING ITS ABILITY TO ACCELERATE INTO TRAFFIC. NOT ONLY WAS I CHARGED $69.95 FOR A DIAGNOSTIC, BUT I WAS THEN TOLD THE INTAKE WAS FULL OF CARBON AND THAT IT WOULD COST $978.00 TO FIX THE PROBLEM! ADDITIONALLY, THE CAR DIED DURING THE SUMMER MONTHS AS I WAS TRYING TO GET ON TO THE HIGHWAY. AS THE STEERING WHEEL BECAME STIFF, I VEERED OFF OF THE ROAD TO KEEP FROM BEING KILLED! WHEN I TRIED TO RESTART THE CAR, IT FELT LIKE THE CAR WASN'T GETTING FUEL. I WAS TOWED TO THE NEAREST DEALERSHIP, BROWNS VOLKSWAGEN, MIDLOTHIAN VA. THEY KEPT MY CAR FOR 2 DAYS, TOLD ME IT WAS FIXED AND WHEN I GOT THERE THE CAR STILL WOULD NOT START. WHILE I WAS IN THE DEALERSHIP LOOSING MY MIND, THEY DID SOMETHING TO MY CAR AND IT MYSTERIOUSLY STARTED. I NEVER RECEIVED AN EXPLANATION FOR WHAT WAS WRONG WITH MY CAR, NOR DID I GET A RECEIPT DOCUMENTING WHAT HAPPENED. I DIDNT KNOW IT AT THE TIME, BUT THIS PROBLEM WAS ALREADY IN THE MAKING...THANK GOD FOR ROADSIDE ASSISTANCE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096380October 25, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I AM THE ORIGINAL OWNER OF A 2001, VW JETTA TDI. I TOOK MY CAR TO WEST BROAD VOLKSWAGEN, RICHMOND VA, TO HAVE THE BRAKES CHECKED BECAUSE I HEARD A SQUEALING NOISE (JUST ONCE). THE DEALER TOLD ME THAT MY REAR BRAKES NEED TO BE CHANGED VERY SOON AND THE COST WOULD BE $427.00! I ASKED, HOW COULD IT JUST BE THE REAR BRAKES? THE SERVICE ADVISER COULD NOT EXPLAIN. I STATED TO HIM THAT EVERY CAR I HAVE EVER OWNED WAS FRONT WHEEL DRIVE AND IN ALL MY YEARS, IT WAS ALWAYS THE FRONT WHEELS TO GO FIRST! I ASKED HIM DIDNT HE THINK IT STRANGE THAT JUST ONE SET OF BRAKES HAVE GONE BAD?&AGAIN, NO ANSWER. BASED ON WHAT I HAVE READ, IT IS MY BELIEF THAT THE BRAKE PADS ARE DEFECTIVE AND IT APPEARS THAT THIS DEALERSHIP IS PRICE GOUGING!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096066October 19, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
MY BRAKES WOULD SLOW THE CAR DOWN ON A STOP AND GO TRAFFIC, WHERE I WILL BE DRIVING SLOWLY (WITHOUT ME STEPPING ON THE BRAKES), MY CAR WOULD EVENTUALLY STOP AND WILL REQUIRE HEAVY ON THE GAS PEDAL TO ALLOW THE CAR TO MOVE. (WHILE THE CAR CAR IS IN THIS STAGE:ON A SMALL SLOPE THE CAR PLACED ON NETURAL WOULD NOT MOVE) THIS WOULD BRING THE RPM TO A HIGH RATE TO GO AT TWENTY KM PER HOUR (AROUND 3,000 TO 4,000 RPM). MY REAR DISC BRAKES WOUL HAVE HEAVY SMOKE ONCE I HAVE COME TO A FULL STOP. THIS HAS HAPPENED A FEW MONTHS AFTER I PURCHASED MY CAR. I THOUGHT IT WAS DUE TO THE BREAK IN OF THE ENGINE THAT WAS THE CAUSE. I HAVE CHANGED MY REAR BRAKE DISC PADS A COUPLE OF TIMES. THERE IS HEAVY SIGNS OF THE PADS BURNING(SMOKING), PEOPLE WITH SIMLAR CARS HAVE HAD THE SAME PROBLEM AND THEY CHANGED THE BRAKE BOOSTER AND THE PROBLEM WAS GONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097005October 18, 2004
AIR BAGS:SIDE/WINDOW
WHEN T-BONE AT 10 MPH, THE SIDE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUFFERED MINOR INJURIES. THE VEHICLE WAS TOWED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10095879October 16, 2004
ELECTRICAL SYSTEM
WHEN I ACTIVATE THE TURN SIGNAL, RIGHT OR LEFT, THE SIGNAL WILL BLINK AT AN IRREGULAR INTERVAL AND THEN DIE. THIS INTERVAL IS NOT FIXED...ITS RANDOM. SOMETIMES THE LIGHT WILL BLINK FOR A WHILE, SOMETIMES IT WILL BLINK ONCE AND DIE. IT'S THE EMERGENCY FLASHER SWITCH. I HAVE NOT CORRECTED IT YET. I'VE LOOKED AT THE FUSES, ALL ARE SOCKETED PROPERLY AND NOT BLOWN. I'VE LOOKED AT ALL 6 LIGHTS CLOSELY, AND THEY ARE WORKING AND APPEAR TO BE SHINING WITH THE SAME INTENSITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097355October 14, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ENGINE AND ENGINE COOLING:ENGINE
SAFETY ISSUE WITH 2001 VW JETTA. *BF THE DRIVERS SIDE SEAT BECAME UNUSUALLY HOT THAN NORMAL AND THE INTERIOR LEATHER COVERING DEVELOPED A METALLIC APPEARANCE. A VW REPRESENTATIVE LOOKED AT THE SEAT AND STATED IT LOOKED LIKE EXTERNAL DAMAGED, BUT THE SEAT HAD TO BE FULLY INSPECTED FIRST. THE CONSUMER WAS TOLD THE SHE WOULD BE RESPONSIBLE FOR THE LABOR IF WAS DETERMINED IT WAS NOT THE HEATING ELEMENT, BUT IF IT WAS THE HEATING ELEMENT VW WOULD COVER ALL COSTS. AFTER THE INSPECTION, THE CONSUMER WAS TOLD A BEVERAGE WAS SPILLED ON THE SEAT WHICH CAUSED THE HEATING SEAT TO MALFUNCTION. THE CONSUMER ALSO STATED THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF OIL, IN WHICH THE OIL LIGHT ILLUMINATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093948October 11, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
AFTER OWNING THIS CAR FOR 3 YEARS, A STRONG, TOXIC SMELL BEGAN TO COME OUT OF THE VENTS / FRONT OF THE CAR. THE ONLY WAY I CAN DESCRIBE IT IS THAT IT SMELLS LIKE BURNING CRAYONS. I TOOK IT TO MY MECHANICS AND SAID HE FOUND NOTHING WRONG WITH IT. HE OFFERED TO LOOK INTO IT FURTHER, BUT I DIDN'T WANT TO PAY THE LABOR CHARGES WITHOUT KNOWING THE PROBLEM. I'VE SEARCHED THE INTERNET EXTENSIVELY AND HAVE FOUND AT LEAST 25 PEOPLE CITING THE SAME "CRAYON SMELL." VOLKSWAGEN CUSTOMER SERVICE REPRESENTATIVES SAY THEY HAVE NEVER HEARD OF THIS PROBLEM. I FIND THAT HARD TO BELIEVE. THE ONLY EXPLANATION I'VE FOUND THAT MAKES SOME SENSE IS THAT THERE IS SOME SORT OF INSULATION BETWEEN THE ENGINE AND THE DASHBOARD AND IT MAY MELTING AND CAUSING FUMES TO ENTER THE INTERIOR OF THE CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093772October 7, 2004
ELECTRICAL SYSTEM
EPC LIGHT CAME ON, COULD NOT GET CAR OUT OF PARK, ABS LIGHT CAME ON, BRAKE LIGHT CAME ON, EPC LIGHT CAME ON AGAIN, MIL LIGHT CAME ON, WINDOW NEEDED TO BE REPLACED-CABLE ASSEMBLY FAILED & COULD NOT OPERATE WINDOW, TURN SIGNALS BECAME INOPERABLE, ENGINE COVER CLAMP LOOSE, RADIO SHORTED OUT, EPC LIGHT CAME ON (AGAIN--3RD TIME!!) AND AGAIN COULD NOT GET CAR OUT OF PARK, BATTERY DIES AND DRAINS CAR DUE TO SHORTAGE IN DRIVERS DOOR LATCH ASSEMBLY, AIR-CONDITIONING FAILS. COULD NOT DRIVE CAR. HAD TO HAVE BRAKE LIGHT SWITCH REPLACED 3 TIMES!! NOTE, CAR WAS ONLY 2 1/2 MONTHS OLD UPON FIRST INCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093687October 6, 2004
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, EQUIPMENT ADAPTIVE/MOBILITY
REGULAR USAGE OF CAR RESULTED IN HAVING TO REPAIR AND REPLACE THE SPARK PLUG CABLES ON MY CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093719October 6, 2004
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
CAR GET STUCK IN PARK. THIS IS ABOUT THE FIFTH TIME THIS HAS HAPPENED TO MY CAR. NORMALLY YOU PRESS ON THE BRAKE AND THE SAFE SWITCH WILL RELEASE SO YOU CAN MOVE YOUR CAR FROM PARK. TODAY THIS HAPPENED TWICE, AND I WAS ABOUT AN HOUR LATE TO WORK, BECAUSE I HAD TO WAIT FOR MY CAR TO DECIDE WHEN I COULD DRIVE IT. LAST YEAR I TOOK THE CAR IN BECAUSE THE SPOILER LIGHT DID NOT WORK, THEY THEN TOLD ME THAT MY BRAKE LIGHT ALTOGETHER DID NOT WORK, SO THEY DECIDED TO CHARGE ME $75. TO FIX THAT. NOW THE BRAKE LIGHTS DO NOT WORK AGAIN AND $75 IS NOT GOING TO BE PAID THIS TIME. I HAD THAT PART A LITTLE OVER A YEAR.I'VE RESEARCHED IN OTHER VW FORUMS AND MANY ARE HAVING THIS PROBLEM. WHEN THE CAR WAS ON WARRANTY THEY CLAIMED NOTHING WAS WRONG, BUT NOW EVEN THOUGH MY CAR HAS A LITTLE OVER 35,000 MILES ON IT, AND IT IS A 2001 MODEL IT IS HAVING ALL OF THESE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093599October 5, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE AT 65 MPH IN LEFT LANE ENGINE AND ALL ELECTRICITY FAILED, UNABLE TO SIGNAL OTHER MOTORIST WHILE I MOVED THE CAR TO SAFETY. THERE WAS NO WARNING. THE DEALER SAID IT WAS BATTERY AND CHARGED ME $250, AFTER MY MECHANIC COULDN'T FIND ANYTHING WRONG. MANY PROBLEMS WITH OAKLAND DEALER BEFORE THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094268September 24, 2004
ENGINE AND ENGINE COOLING
ENGINE CHECK LIGHT KEPT COMING ON. CONSUMER TOOK THE VEHICLE BACK TO THE DEALER ON SEVERAL OCCASIONS, AND THEY HAVE MADE MANY ATTEMPTS TO RECTIFY THE PROBLEM. HOWEVER, PROBLEM HAD NOT BEEN RESOLVED. CONSUMER HAD TO CALL THE DEALER BACK JUST 35 MINUTES AFTER PICKING UP THE VEHICLE FROM THE DEALER BECAUSE THE ENGINE CHECK LIGHT CAME RIGHT BACK ON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092968September 21, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
MY PASSENGER SIDE WINDOW STOPPED WORKING. THIS IS VERY UPSETTING AS I HAVE READ ON SEVERAL WEBSITES THAT VOLKSWAGEN JETTAS HAVE A TENDENCEY FOR THE WINDOWS TO BREAK. I WOULD LIKE TO KNOW WHY THERE ISN'T A RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092966September 21, 2004
EXTERIOR LIGHTING:TURN SIGNAL
MY BLINKERS ON MY JETTA BLINKED SLOWLY FOR A SECOND OR TWO THEN STOPPED WORKING, CONSEQUENCES COULD HAVE BEEN SEVERE AS I COULDN'T SIGNAL MY TURNS. I TOOK IT TO A VW DEALERSHIP WHO REPLACED THE EMERGENCY HAZARD SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090918September 13, 2004
ELECTRICAL SYSTEM
USING CUP HOLDER ABOVE CLIAMATE CONTROL AND RADIO LEAD TO SHORT CIRCUIT OF CLIMATE CONTROL AND THE FUNCTIONALITY OF MY RADIO. THE BUTTONS ON GHE RADIO DOES NOT WORK AS IT USE TO. I WILL REPLACE THE CLIMATE CONTROL AS SOON AS I CAN SAVE UP OVER $600.00 NOT TO INCLUDE LABOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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