Volkswagen Jetta Complaints (1999)

349 consumer complaints on file.

#728097August 16, 2000
STRUCTURE:BODY:BUMPERS
FRONT BUMPER SEPARATES FROM THE VEHICLE WHEN IT TOUCHES A PARKING STOP AT LOW SPEED. DEALERSHIP PERSONNEL ACKNOWLEDGE THAT THIS HAS HAPPENED TO MANY PEOPLE BUT GAVE US NO WARNING WHEN WE PURCHASED THE VEHICLE. THE BODY SHOP WE TOOK IT TOO, CARRIAGE AUTO BODY IN MARGATE, FL, BELIEVES THE BUMPER IS NOT MANUFACTURED AND INSTALLED CORRECTLY AND THAT IT IS NOT THE FAULT OF THE DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#867965August 16, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING APPROXIMATELY 35 MPH CONSUMER PRESSED ON BRAKES TO SLOW, AND BRAKE PEDAL HIT THE FLOOR, BUT VEHICLE DID NOT STOP. THIS HAS CAUSED VEHICLE TO MOVE OUT OF CONTROL AND HIT A CURB. CONSUMER AND PASSENGER SUSTAINED MINOR INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#727118August 8, 2000
AIR BAGS:FRONTAL
I HAVE EXPERIENCED 4 PART FAILURES, EACH ON MY AIRBAG SYSTEM ON MY VOLKSWAGEN JETTA. THE FIRST PART FAILURE OCCURED ON MAY 28, 1999 AND SUBSEQUENT PART FAILURES OCCURED AS FOLLOWS: 7-30-1999, 2-23-2000 AND 7-11-2000. WITH THE MOST RECENT OCCURANCE, MY CAR WAS DELIVERED TO THE DEALERSHIP ON JULY 11, 2000 AND THE MAINTENANCE WAS NOT COMPLETED UNTIL AUGUST 4, 2000 DUE TO THE UNAVAILIBILITY OF THE PART FROM THE MANUFACTURER. DUE TO THE SEVERITY OF THIS DEFECT, AND GIVEN THE FACT THAT MY DEALERSHIP HAS EXHAUSTED THEIR EFFORTS IN TRYING TO IDENTIFY THE PROBLEM, I NO LONGER FEEL SAFE DRIVING THIS VEHICLE. WITH THE INFORMATION PROVIDED, I FEEL THAT MY VEHICLE MEETS THE QUALIFICATIONS OF THE "LEMON LAW". AT THIS TIME I AM REQUESTING THAT I RECEIVE A REPLACMENT VEHICLE. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. PLEASE DO NOT HESITATE TO CONTACT ME IF MORE INFORMATION IS NEEDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#726417August 2, 2000
AIR BAGS:FRONTAL
THE CAR WAS INVOLVED IN A HIGH-SPEED, FRONT END COLLISION AND THE AIRBAGS DID NOT DEPLOY. THE CAR WAS TRAVELING AT 70 MPH WHEN IT WAS CLIPPED FROM THE SIDE AND SPUN OUT OF CONTROL. IT CRASHED HEADLONG INTO A VAN GOING APPROXIMATELY 40-50 MPH. THE IMPACT SENT THE CAR BACKWARD APPROXIMATELY 30 FEET BEFORE IT SPUN 180 DEGREES AND CAME TO A HALT. THE FRONT END OF THE CAR IS SEVERELY DAMAGE--$7,000--AND THE ENGINE MAY HAVE BEEN DISPLACED AS MUCH AS 2 INCHES. I CALLED VOLKSWAGEN CUSTOMER RELATIONS TO REPORT THE PROBLEM AND TO ASK FOR ASSISTANCE TO GUARANTEE THAT THE AIRBAGS WOULD PERFORM PROPERLY ONCE THE CAR WAS REPAIRED AND BACK ON THE ROAD AGAIN ON 7/27/00. ON 8/1/00 I RECEIVED A MESSAGE FROM "DAVID." I PHONE BACK ON 8/2/00. AFTER EXPLAINING THE DETAILS OF THE ACCIDENT TO DAVID, HE TOLD ME IN ADVANCE THAT HIS "PRODUCT LIASON TEAM" WOULD PROBABLY CONCLUDE THAT THE CRASH DID NOT MEET THE CRITERIA REQUIRED TO DEPLOY THE AIRBAGS AND THERE WAS NOTHING THEY COULD DO FOR US. I EXPRESSED MY DISSATISFACTION WITH THIS, ESPECIALLY SINCE NO ONE FROM VOLKSWAGEN HAD EXAMINED OR PLANNED TO EXAMINE THE VEHICLE. HE TOLD ME THAT WE COULD TAKE IT TO THE DEALER OURSELVES (IT IS NOT DRIVEABLE) AND THEY COULD ANALYZE THE COMPUTER DATA ONBOARD RE. THE CRASH CONDITIONS. THIS WAS ALL THEY COULD OFFER US. ALL WE WERE SEEKING WAS AN EXPLANATION AS TO WHY THE AIRBAGS DID NOT DEPLOY UNDER SUCH SEVERE CRASH CONDITIONS, AND A GUARANTEE THAT WHATEVER NEEDED TO BE DONE TO ASSURE THEY WOULD FUNCTION PROPERLY IN THE FUTURE WOULD BE TAKEN CARE OF BY VOLKSWAGEN OR ITS DEALER. BOTTOMLINE, IN A HIGH-SPEED, FRONT END COLLISION, THE AIRBAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#866325July 31, 2000
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
VEHICLE WHICH IS A 4 CYLINDER ENGINE BURNED MORE OIL THAN EXPECTED , A QUART EVERY 1000 MILE. *AK THE OIL LEVEL WAS DOWN AT 1000-1500 MILES AFTER OIL CHANGE. ABOUT THIS TIME CHECK THE ENGINE LIGHT CAME ON . THE DEALER STATES THAT THIS PROBLEM IS COMMON WITH 2.0L. 4 CYLINDER ENGINE, WHEN THE CHECK ENGINE CAME ON AGAINE, THE DEALER REPLACED THE OXYEN SENSOR. SINCE THEN NO LIGHT CAME ON. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865899July 24, 2000
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:BUCKLE ASSEMBLY, VISIBILITY:WINDSHIELD
CONSUMER WAS INVOLVED IN A COLLISION IN WHICH SEAT BELTS DID NOT LOCK UP UPON IMPACT, AND DRIVER'S/PASSENGER'S AIR BAGS DID NOT DEPLOY. CAUSE UNKNOWN, ALSO STEERING RACK AND PINION WAS DAMAGED . *AK PASSENGER WINDOW FELL OFF TWICE. *YH
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#725310July 12, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT ABOUT 26,000 MILES, WHICH WAS ABOUT TWO AND A HALF MONTHS AGO, I CHECKED THE OIL AND HAD TO ADD THREE QUARTS. I TOOK IT TO THE DEALER AND THEY TOLD ME TO LOOK FOR BLACK SMOKE AND OIL SPOTS ON THE DRIVEWAY. NO BLACK SMOKE OR OIL IS VISIBLY ESCAPING FROM THE ENGINE. I CHECKED THE OIL AGAIN ON JUNE 15, AND HAD TO ADD ANOTHER QUART AND A HALF. I REPORTED IT TO THE DEALER AND MADE ANOTHER APPOINTMENT FOR THEM TO CHECK IT OUT. TODAY, JULY 11, 2000, THE DEALER CHECKED THE OIL (WHICH WAS DOWN A HALF QUART), TOLD ME THAT THEY DON'T KNOW WHAT TO LOOK FOR AND HAVE TO WAIT FOR THE VOLKSWAGEN DISTRICT SERVICE MANAGER TO POINT THEM IN THE RIGHT DIRECTION. SO "WE" ARE NOW WAITING FOR A CALL FROM THE DISTRICT MANAGER. THE OIL AND FILTER HAVE BEEN CHANGED REGULARLY, BUT THE OIL APPEARS VERY GRITTY AND ALSO APPEARS TO BE BURNT ONTO CAP OF THE FILLER-HOLE. THE DEALER SEEMS RELUCTANT, AT BEST, TO DEAL WITH THE SITUATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#865270July 12, 2000
ENGINE AND ENGINE COOLING:ENGINE
4 CYLINDER ENGINE BURNED 1 QUART OF OIL EVERY 1000 MILES, BUT THIS VEHICLE HAS BEEN BURNING MORE OIL. DEALER COULD NOT DETERMINE THE CAUSE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#784728July 4, 2000
VISIBILITY:WINDSHIELD
THE DRIVERS SIDE WINDOW FAILED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863944June 21, 2000
SEAT BELTS
CENTER REAR RESTRAINTS MALFUNCTIONED, CAUSING OCCUPANT (S) TO BE UNRESTRAINED. DEALER HAS REPAIRED VEHICLE 4 TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723368May 30, 2000
VEHICLE SPEED CONTROL
BEGINNING TO BRAKE AT RED LIGHT, ENGINE ACCELERATED TO REDLINE. BRAKES WOULD NOT HOLD CAR. HAD TO PLACE CAR IN NEUTRAL TO AVOID COLLISION. TURNED OFF IGNITION TO STOP HIGH RPM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#862670May 30, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SWITCHING GEARS FROM REVERSE INTO DRIVE, VEHICLE HESITATES FOR ABOUT 5- 10 SECONDS, WHICH MAY CAUSE A CRASH. DEALER CANNOT DETERMINE THE CAUSE OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9001376May 25, 2000
STEERING, ENGINE AND ENGINE COOLING
ENGINE AND STEERING PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722235May 3, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VEHICLE SPEED CONTROL, AIR BAGS, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE BURNS OIL (DOING SO FOR 9 MOS NOW), DEALER HAS BEEN RUNNING "TEST" ON CAR FOR 4 MOS. SAID MAY HAVE TO REPLACE ENGINE. AIR BAG LIGHT ON FIRST DAY OWNING, TOLD TO WAIT 2WKS FOR AN APPT AT WHICH WAS TOLD CAR UNSAFE TO DRIVE. TRANSMISSION DIFFICULT TO SHIFT/ACCELERATION (MAKING TURNS, ENTERING HIGHWAYS, ETC.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722021April 27, 2000
UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#860219April 12, 2000
AIR BAGS:FRONTAL
CONSUMER WAS TRAVELING IN INTERSECTION AND ANOTHER VEHICLE RAN A RED LIGHT, AND RAMMED INTO CONSUMER'S VEHICLE FROM SIDE .CAR WAS COMPLETLEY TURNED AROUND INTO THE STREET, AND HAD TO BE TOWED AWAY. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#860138April 11, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:LINKAGES
WHILE DRIVING AT ABOUT ANY SPEED VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL WITHOUT PRIOR WARNING. ALSO, TRANSMISSION SHIFTED GEAR ROUGHLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#711296April 7, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR WILL DIE FOR A SECOND OR TWO, LOSE OF POWER AND BEGIN RUNNING NORMALLY WITH DOING ANYTHING 2. CAR WILL NOT START IMMEDIATELY WHEN IT DOES PRESENTS, IE:RADIO ARE GONE AS IF BATTERY WAS DISCONNECTED, COMPUTER SHOWS NO FAILURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#859815April 6, 2000
SEATS
WHEN COMING TO STOP SEAT ON PASSENGER'S SIDE MOVED FORWARD ABOUT 1/2 INCH. PROBLEM HAS BEEN REPORTED TO THE DEALERSHIP. DEALER STATED THAT IT WAS OKAY FOR THE SEAT TO MOVE A LITTLE WHEN STOPPING. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#551784April 4, 2000
INTERIOR LIGHTING
THE MALFUNCTION INDICATOR LAMP COMES AND STAYS ON WHEN THE VEHICLE IS STARTED, UNABLE TO DIAGNOSE DUE TO AFTER MARKET RADIO INSTALLATION. YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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