Volkswagen ID.4 Complaints (2023)

466 consumer complaints on file.

#11685151September 4, 2025
LANE DEPARTURE: ASSIST
I am a current lessee of a 2023 Volkswagen ID.4 (VIN: [XXX] ), leased on [XXX], under a 36‑month agreement (Lease Account #: [XXX]). The vehicle is still under warranty at 23,000 miles. The navigation/GPS system has a persistent defect (location drift far from actual position), verified by dealership technicians on multiple visits. On my second visit, the dealer refused to escalate to Volkswagen, citing a vague “Verizon update” explanation, despite my personal carrier being unrelated to the vehicle’s built-in navigation. The defect is plainly internal to the vehicle’s hardware/software. I attempted to contact Volkswagen Customer CARE and was left on hold for over 40 minutes before the call disconnected, with no assistance provided. This is a breach of warranty and a failure to provide adequate service. I request the Division compel Volkswagen to: - Escalate my case to technical specialists and repair the defect (including module replacement if necessary), or - Waive all lease-related fees and penalties (early termination, disposition, excess wear) if I return the vehicle due to unresolved defects. I can provide service records, dealership notes, video evidence, and call log INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681715August 19, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
There has been an active recall on this vehicle for one year. The dealership has failed to repair the door handle recall in a timely manner. The dealerships I have called said they don’t have the parts in stock to repair the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681473August 18, 2025
VEHICLE SPEED CONTROL
Buttons on steering wheel can be accidentally activated when you move your hand over buttons. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681470August 18, 2025
UNKNOWN OR OTHER
Electronic Software vehicle manual not fully downloaded. Software versions also not in display
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681469August 18, 2025
ELECTRICAL SYSTEM
The front left headlight parking light went out after 24 months. This is a product quality issue which should not happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681157August 17, 2025
SUSPENSION, UNKNOWN OR OTHER
While accelerating and decelerating, there is a low popping noise that comes from under the floor of the car. It sounds like metal reacting to a change in temperature when it pops, like if you pour hot water into a metal sink. This has been a consistent issue for over a year, and despite the dealerships attempts to fix the issue by replacing the sway bar and tightening the suspension and upper and lower control arms, the noise persists during acceleration and deceleration. The dealership was able to reproduce the issue when we have taken it in. There are no warning lights associated with this issue. If this issue is related to the battery or to the breaks, it could be a serious safety problem. We've taken it in for this issue 4 times and we'll take it in again this week, and the dealership has held the car for over two weeks total to try to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680871August 15, 2025
ELECTRICAL SYSTEM
It appears that the wiring was chewed by a rodent. It also looks like it could be a case of the wiring rubbing on the vehicle and exposing the hv wire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679962August 11, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
It is very easy to inadvertently touch the "SET" button for the cruise control. The button is capacitive so a very light touch activates the button, and it is on the outer edge of steering wheel spoke, meaning a light brush while turning the wheel activate the button. When maneuvering at slow speeds (such as in a parking lot) this results in the car accelerating, uncommanded, and without warning, up to the minimum speed of the cruise control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679956August 11, 2025
ELECTRICAL SYSTEM
While driving at highway speeds, driver display went blank without warning. Similar symptoms to known issue causing a recall that was supposedly remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678664August 6, 2025
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
The contact owns a 2023 Volkswagen ID-4. The contact stated while pulling into a parking space at barely 2 MPH and depressing the brake pedal, the vehicle unintendedly accelerated and crashed into the rear of a building. The contact stated that while reversing from the scene, the failure recurred, and the vehicle failed to stop upon depressing the brake pedal and was uncontrollable. The contact stated that the vehicle crashed into a big concrete and iron post and stopped. A nearby auto body shop technician informed the contact that the vehicle was a total loss. There was no warning light illuminated. The contact stated that the automatic emergency braking system failed to engage as designed. The air bags did not deploy. The contact did not sustain any injuries. A police report was filed, but the contact did not have the police report information available. The vehicle was towed to the police impound lot. The insurance company then towed the vehicle to IAA, a salvage vehicle auction lot, but the insurance company had not confirmed that the vehicle was a total loss. There was was property damage. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 26,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11678548August 5, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Cruise control / resume cruise can inadvertently be activated due to the haptic touch pads on the steering wheel. On multiple occasions when exiting a highway after using cruise control and while turning the steering wheel, my hand inadvertently brushes against the RESUME haptic touch pad, causing the vehicle to immediately speed up to my last preset cruise speed. This is a constant issue as I use my vehicle daily for work purposes, and has caused multiple near-accidents. Per my dealer, Volkswagen does not have a fix for this. This is a non-issue in my other VW vehicle, as it has button instead of haptic touch on the steering wheel. Haptic touch should not be on a steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676352July 26, 2025
VEHICLE SPEED CONTROL
The speed indication that syncs with posted speed limits does not work, it either posts an incorrect speed or no speed at all. VW indicated this only affects some vehicles and they have no fix. It’s extremely dangerous if I see the limit as 70 mph on the car and then 1 mile later see a sign indicating I’m in a 35 mph zone
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674971July 21, 2025
STRUCTURE
The contact owns a 2023 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure). The contact stated that on several occasions after receiving a car wash, the driver’s side door failed to open as intended from the outside. The contact stated that the door needed to be opened from the inside. Additionally, the contact stated that on several occasions, while occupants were seated in the rear seat, the passengers were unable to exit the vehicle. The contact stated that during the failure, the rear seat occupants climbed over the seats to exit the vehicle. The vehicle was taken to a dealer, where it was determined that the driver’s side door handle was faulty, and the door handle needed to be replaced. The vehicle was repaired, but the failure reoccurred months later. The vehicle was taken to another dealer; however, the failure could not be duplicated. The manufacturer was notified of the failure. The failure was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674769July 19, 2025
UNKNOWN OR OTHER
I have been experiencing multiple issues with my vehicle. The backup camera frequently fails to respond, and the doors often do not open properly or get stuck. A significant concern is that the car does not hold a full charge, which severely impacts its range and reliability. I have brought these problems to Volkswagen on numerous occasions, but the most serious issue has recently emerged: the car has started stopping unexpectedly while driving. This is extremely dangerous and could potentially lead to an accident. It is a major safety concern that requires immediate attention.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674587July 18, 2025
ELECTRICAL SYSTEM
I’m reporting a recurring issue with my 2023 Volkswagen ID.4 involving the electrical system and battery. Since December 2024, the vehicle has consistently displayed an “Electrical Malfunction” warning every single time the vehicle is turned on. This warning is always present — whether the vehicle is stationary or in motion — and does not clear. In addition, the infotainment and digital displays have shut down while driving, interfering with navigation and essential vehicle functions. The vehicle has undergone three separate battery replacements and one software repair, yet the issue persists. I’ve had to continue driving the vehicle with this constant malfunction alert due to extended wait times for service availability — sometimes over a month — with only one EV-certified technician per dealer in my area. All repairs and service confirmations have been completed by VW South Orlando, and the vehicle remains in the shop as of July 2025. I believe this unresolved electrical fault presents a serious and ongoing safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674313July 17, 2025
ENGINE, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
The incident occurred on May 24, 2025, while preparing to park the 2023 VW ID4. I had two occupants in the car with me. At the time of the incident, I was moving very slow with my foot on the brake, just about ready to stop and put the car in the park position, when the ID4 suddenly violently lurched forward. The car went over a cement parking stop continuing forward on to a sidewalk and then hit a building. I tried to stop the vehicle as quickly as I could. No collision lights, none of the usual sensors, and no automatic Collison braking came on. The only braking was by me. If someone would have been walking in front of the car at the time of the incident there would have been serious injuries, or deaths. Had the car had more room to accelerate before it hit the building, I think myself & my passengers could have been injured. The vehicle was taken into VW dealership who had the car for five weeks. The car was inspected by a VW engineer, final report states driver pressed the accelerator causing the vehicle to go forward at 54% acceleration. I expressed to the VW dealership that the car DID lunge but that I did not touch the accelerator. I had 2 passengers that can also verify that there were no warning lamps, sensors, or symptoms prior to the incident and normally the front sensors start beeping when you get too close to anything! After this incident I started to do some research and found on a VW Vortex forum that this type of incident has happened to numerous owners of ID 4's. Some of the writers to the forum had the exact same incident as mine, stating they were pulling into a parking spot ready to park and the car lunged. I also found it was happening to Audi owners a sister company of VW. My greatest concern is the frequency of this incident and the company's refusal to take any responsibility which was also widely reported on line. We had owned the VW ID4 for 2.5 years and never had anything like this happened before.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11671183July 3, 2025
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving at low speed in a parking log, vehicle began to accelerate suddenly. Driver was able to brake to avoid collision. Seemed to be due toaccidental touch of capacitive touch RES button on left side of steering wheel, which resumed previous ACC speed. ACC had not been use for several days prior, but system remembered previous high speed and tried to resume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670764July 2, 2025
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic parking assist and reverse braking systems exhibit severe, recurring malfunctions causing collisions and injuries. On May 24, 2025, at approx. 4:10 PM, auto-park uncommanded the vehicle to strike a mailbox in a familiar spot. Dealer dismissed incident without diagnostics. Beyond this collision, the vehicle exhibits frequent, violent, unintended braking during reverse. This occurs when: Turning body to look back: System abruptly locks brakes, causing whiplash-like neck pain to me. Dealer stated this was "normal" for "driver seating" despite explanation. Encountering minor obstacles: System misidentifies leaves/garbage bins as threats, engaging full, hard braking. This causes extreme distress and has violently thrown passengers forward. My teenager son sustained a visible bruise for one week after hitting the console during one such incident March 2024 These system malfunctions create high risk of injury to occupants and pedestrians. The unpredictable braking events are a fundamental flaw. These issues were reported to the dealer within weeks of purchase and to VW Group of America Customer Care (800-822-8987) after the mailbox incident. They remain unresolved."
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11670739July 2, 2025
UNKNOWN OR OTHER
There is an ongoing NHTSA investigation into serious door-handle defects that can cause the doors to open unexpectedly while driving, which has remained unresolved for over a year. Additionally, the vehicle is subject to a recall regarding a missing gear-position indicator, posing a potential roll-away hazard. Despite my efforts to address these issues, Volkswagen has not provided timely or adequate remedies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668340June 21, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY
The right rear passenger door has become completely inoperable. It cannot be opened from the inside or outside of the vehicle. This is a critical safety risk because two child car seats are installed in the back, and the right side is the only accessible exit for an adult passenger. In the event of an accident or emergency, that adult would not be able to exit the vehicle. Additionally, the rear trunk has also intermittently failed to open since purchase. Both issues have been reported to the dealership. The trunk issue was previously noted but not repaired, and the door issue, which was intermittent at first, has now become a full failure. The problem has been documented on video and reported to both the dealership and the vehicle manufacturer. There were no warning lights or error messages, and no physical impact caused the failure. The dealership has been unable to provide timely repair or transportation assistance, leaving the vehicle unsafe for use with children. These issues may be related to known or recalled door and latch failures on this vehicle model. The car is under warranty and has fewer than 8,000 miles on it. Manufacturer inspection has not yet occurred due to scheduling delays.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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