Volkswagen GTI Complaints (2011)

55 consumer complaints on file.

#11758501August 21, 2026
ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478572August 10, 2022
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2011 Volkswagen GTI. The contact stated that he lost the function of the steering wheel, horn, controls, and air bag. The air bag warning indicator light was illuminated. The contact called the local dealer and it was diagnosed that the clock spring needed to be replaced. The contact was informed that the parts required were on backorder. The vehicle was not repaired. The manufacturer was contacted but provided no additional assistance. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474199July 15, 2022
UNKNOWN OR OTHER
My horn had stopped working and I brought it to the dealership to get it diagnosed. They identified it as a clockspring issue, and with the knowledge that VW has an active recall for the clockspring, I was hoping that I could get the clockspring replaced under the warranty. However, VW of America refuses to replace the clockspring under the warranty as my airbag light isn't on. I am frustrated because my horn issue is clearly due to the clockspring, and now I do not have a working horn and have to pay out of pocket to fix it. Also, there are no available parts for the clockspring, so even if I wanted to fix it I have to wait for months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465936May 24, 2022
POWER TRAIN:DRIVELINE:CHAIN/BELT
The contact owns a 2011 Volkswagen GTI. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic who diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457483March 20, 2022
ELECTRICAL SYSTEM
I bought the car and a couple days later the dash started lighting up with a bunch of codes about exterior lights so we checked them all fine I went to the auto part store and they said that the vehichle I have has a known issue with the fuses burning so we pull the fuse and sure enough it melted and we replaced fuse drove a week longer and the fuse box caught fire so I took and had a new fuse box installed and it again is burning fuses. Flashing all kinds of code error lights on dash and the sunroof opens and closes by its self . I looked at other VIN OF SAME CAR SAME YEARS and they are recalled for this problem but my VIN is not for some reason
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11448568January 24, 2022
ELECTRICAL SYSTEM
The horn works on some trips and not on others. I've brought it to the dealership near me and been told that it needs to be broken for them to be able to diagnose it. I hear a clicking sound from the steering wheel when i've needed to press the horn and it doesn't work. However, even if your horn doesn't work on the last trip you had, it sounds fine when you click the key fob lock button. No lights come on anywhere to notify me that horn won't work today, only remembering to try it out in the driveway when I go out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448621January 24, 2022
AIR BAGS, ELECTRICAL SYSTEM
There are many cases of clock spring failure in my model as well as many others. The problem here is that this failure has caused my to lose the use of all my steering wheel controls, horn and airbag and shifters. VW has obliged about the problem and is willing to repair it under warranty. The problem is, is that there are no parts available for the repair. I have no choice but to drive a car with many safety issues. Someone needs to look into allowing aftermarket parts to be used by dealer or expedite the manufacturer. This is putting many people in danger on the road, I am sure it's not only me. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373144November 5, 2020
AIR BAGS
PUT MY KEY INTO THE IGNITION AND RECIEVED, "ERROR: AIRBAG" NOW MY AIRBAG LIGHT IS ON AND I DIDNT DO ANYTHING TO MY ELECTRICAL OR AIRBAG SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266594October 6, 2019
UNKNOWN OR OTHER
WHEN THE KEY HAS BEEN INSERTED INTO THE IGNITION CYLINDER, THE KEY WILL NOT TURN ALL THE WAY TO TURN ON THE VEHICLE. IT WILL STOP IN THE ACCESSORY SETTING AND NOT GO FURTHER. THE KEY CAN BE TAKEN OUT AGAIN BUT SAME ISSUE CONTINUES IF YOU TRY AGAIN. THE AUTOMATIC TRANSMISSION ON MY VEHICLE IS FULLY ENGAGED IN PARK AND THE STEERING WHEEL IS NOT LOCKED. THE CAR WILL NOT TURN ON AND WILL FORCE ME TO HAVE IT TOWED TO A MECHANIC TO REPAIR OR REPLACE THE IGNITION LOCK CYLINDER THAT SEEMS TO BE DAMAGED. ALL ACCESSORIES POWER ON JUST FINE WHEN THE ACCESSORY SETTING IS ENGAGED SO THAT LEADS ME TO BELIEVE THE IGNITION SWITCH IS FINE BUT THE CYLINDER IS DAMAGED. REPLACEMENT OF THIS PART REQUIRES THE REMOVAL OF THE STEERING WHEEL, AIRBAG, STEERING COLUMN ARMS AND OTHER ELECTRONICS SO I AM TAKING IT TO A MECHANIC IN FEAR THAT THIS IS TOO ADVANCED A PROJECT FOR HOME REPAIR. THIS ISSUE WAS FIRST DOCUMENTED ON OCTOBER 5TH 2019 AND HAS NEVER GIVEN ANY ISSUES IN THE PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235115July 26, 2019
STEERING
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GTI. THE CONTACT STATED THAT THE DIAGNOSTIC TROUBLE CODE FOR THE STEERING LOCK COLUMN FLASHED. PUGI VOLKSWAGEN (2020 OGDEN AVE, DOWNERS GROVE, IL 60515, (630) 964-9500) WAS NOTIFIED OF THE FAILURE AND CLEARED THE CODE, BUT DID NOT PROVIDE DIAGNOSTIC TESTING. THE DEALER DID NOT VERIFY IF THE VEHICLE WAS INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218076June 5, 2019
ENGINE
TIMING CHAIN OR TENSIONER FAILS WITHOUT WARNING LEAVING MOTORIST IN AN UNSAFE SITUATION ESPECIALLY IF DRIVING IN METROPOLITAN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217847June 4, 2019
POWER TRAIN
CAR HAS 67000 MILES, DRIVING HOME ON A ~300 MILE TRIP, RECEIVED A WARNING THAT OIL WAS LOW. DROVE 8-10 MILES TO THE CLOSEST GAS STATION TO CHECK. OIL WAS LEAKING RAPIDLY. PUT IN MORE TO GET TO MECHANIC WHO CONFIRMED REAR MAIN WAS LEAKING, WAS UNWILLING TO DO REPAIRS. DROVE TO ANOTHER MECHANIC WILLING TO DO REPAIRS, WHO CONFIRMED THAT THE REAR MAIN SEAL/PCV VALVE HAD FAILED. THIS IS A WELL-KNOWN AND COMMON ISSUE IN 2.0 TSI ENGINES ACROSS VW AND AUDI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152113November 16, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ONGOING ENGINE MISFIRE ISSUES. AFTER 3 VISITS TO DEALERSHIP AND REPLACEMENT OF COILS, FUSES, RELAYS, ETC, ROOT CAUSE DETERMINED TO BE A SHORT BETWEEN THE AFTER RUN COOLANT PUMP WHICH CAUSES A VOLTAGE DRAW AND CONFUSES THE ECM. AFTER TALKING WITH VW TECHNICIAN, I LEARNED THAT THIS SAME EXACT PART ON AUDI VEHICLES IS UNDER A SAFETY RECALL FOR THE SHORTING ISSUE THAT MY PUMP IS HAVING BECAUSE THE SHORT CAN CAUSE FIRES. HOWEVER, THE VW PART IS NOT UNDER RECALL. MY FAMILY COULD HAVE BEEN PUT IN GRAVE DANGER BECAUSE THIS PART IS IN MY CAR AND HAS NOT BEEN RECALLED. IN ADDITION, EVEN THOUGH THE PART HAS FAILED, VW WILL NOT COMPENSATE ME FOR THE REPAIR, SO I HAVE NO CHOICE BUT TO PAY $500 OUT OF POCKET TO FIX A SAFETY HAZARD IN MY VEHICLE. FOR REFERENCE, AUDI RECALL NUMBER IS 18V229000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129117September 12, 2018
ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT I HAD SEVERAL LIGHTS QUIT WORKING SIMULTANEOUSLY. A BULB WARNING LIGHT ILLUMINATED ON THE DASH AND MESSAGES FOR RIGHT FRONT LOW BEAM, RIGHT FRONT TURN SIGNAL, LEFT REAR TURN SIGNAL,LEFT REAR BRAKE, RIGHT FRONT HIGH BEAM, RIGHT FRONT FOG LIGHT, LEFT FRONT SIDE, RIGHT REAR SIDE, AND LICENSE PLATE BULBS ALL APPEARED IN THE INFORMATION SCREEN. I CHECKED OUTSIDE THE CAR AND ALL OF THE LIGHTS THAT I GOT MESSAGES ABOUT WERE INOPERATIVE. AS THERE WAS NO CHANCE THAT ALL OF THESE BULBS FAILED SIMULTANEOUSLY, I DID SOME RESEARCH TO DETERMINE WHAT MIGHT HAVE CAUSED THIS. NUMEROUS INTERNET SEARCHES FOR THESE SYMPTOMS SEEMED TO INDICATE THAT A FUSE IN THE UNDER HOOD FUSE PANEL COULD BE TO BLAME FOR THIS. I CHECKED THE F16 FUSE AND FOUND IT BURNED ON ONE SIDE OF THE FUSE. THE FUSE PANEL WAS ALSO SLIGHTLY MELTED WHERE THIS HALF OF THE FUSE WAS INSERTED. PICTURES ARE ATTACHED. MY LOCAL VW DEALER SAID THE FUSE PANEL WILL NEED TO BE REPLACED. UPON DOING SOME RESEARCH, THERE IS A SAFETY RECALL ON THE 09-11 TIGUAN (CODE: 97Z9) AND A SERVICE ACTION ON THE 09-10 JETTA AND 09 GTI (CODE: 97AM) FOR THE EXACT SAME ISSUE I AM EXPERIENCING. BOTH THE DEALER AND VW USA SAY THAT I AM 100% RESPONSIBLE FOR THE COST BECAUSE MY MODEL AND VIN AREN'T COVERED UNDER ANY CAMPAIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124010September 2, 2018
STRUCTURE:BODY
HEADLINER FALLING DOWN, CUT TO SHORT, GLUE FAILING, SHRANK. WHITISH POWDER COMING FROM OPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098106May 26, 2018
ENGINE
MY 2011 GTI HAS HAD CONSTANT ISSUES SINCE JUST AFTER WARRATNY ENDING. SINCE PURCHASING A NEW 2011 GTI I HAVE HAD A WATER PUMP CHANGED TWICE, INTAKE MANIFOLD REPLACED FOUR TIMES , IGNITION COILS AND DECARB SERVICE TWICE IN LESS THAN 130K MILES IS CAUSE FOR CONCERN AND SHOWS A LACK OF RELIABILITY OF PARTS AND/OR WORKMANSHIP. DURING SERVICES AT 50005 MIL - FOUND CODE FAULTS RELATING TO MANIFOLD. TECHNICIAN RESET CODES. 57711 MIL - MISFIRES OCCURRED AND RETURNED TO SERVICE. FOUND ISSUES WITH FAULTY MANIFOLD. THIS WAS 4MONTHS AFTER PREVIOUS SERVICE. MANIFOLD REPLACED. 69119 MIL - MULTIPLE FAULTS FOUND. MISFIRES. MANIFOLD REPLACED, FAULTS STILL PRESENT. FOUND INTERNAL AIR LEEK. REPLACED OIL SEPARATOR. 83991 MIL - MISFIRES ON ALL CYLINDERS. LEAK IN INTAKE MANIFOLD. REPLACED INTAKE MANIFOLD. REPLACED FAULTY FUEL PUMP. DECARB RECOMMENDED AND SERVICED. 102300 MIL - MULTIPLE MISFIRES. INTAKE MANIFOLD LEAK. REPLACED INTAKE MANIFOLD, WAS TOLD THAT THERE IS A LARGE CARBON BUILD AND NEED TO DECARB. REPLACED ALL FOUR INGNITTION COILS. 119406 MIL - MULTIPLE MISFIRES. REPLACED ALL FOUR IGNITION COILS. WAS TOLD THAT THE ENGINE NEEDED A DECARB..AGAIN. 128700 MIL - MULTIPLE MISFIRES, MANIFOLD FAULTY, TOLD TO REPLACE MANIFOLD, CAMSHAFT TIMING ISSUES. HAS JUMPED TOOTH. THESE ARE ALL REPEATED AND KNOWN ISSUES THAT HAVE NOT BEEN RECTIFIED AND HAVE CONTRIBUTED TO CURRENT ISSUES AND MANY THOUSANDS OF DOLLARS IN REPAIRS. ALSO HAD THE SERPENTINE BELT REPLACED AT 110000 MILES AS IT CAME SHREDDED ENTERING THE FREEWAY. ALL MAJOR SERVICES WERE COMPLETED AT A VW DEALERSHIP. IT IS WORTH NOTING WE HAVE TWO 2011 GTI'S. THE OTHER VEHICLE HAD A BROKEN CAMSHAFT AT 96,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096741May 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN GTI. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HANLEES HILLTOP VOLKSWAGEN (3255 AUTO PLAZA, RICHMOND, CA 94806, (510) 283-6300) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090192April 25, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, EXTERIOR LIGHTING
'TAKATA RECALL' ON THE HORN, IT STOPPED WORKING, CHECKED THE HORN, AND FUSES AND WASNT THAT. 'TAKATA RECALL' ON THE FRONT LIGHTS, CHECKED THE BULBS AND IT WASNT THAT, MOST LIKELY IS THE WIRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081088March 23, 2018
ELECTRICAL SYSTEM
THE FUSE BOX MELTED. THIS WAS CAUSED BY A TERMINAL OR A FUSE OVER HEATING. THIS CAUSED AN OUTAGE FOR ALL THE RIGHT-SIDE LAMPS OF THE VEHICLE AND SOME LAMPS ON THE LEFT-SIDE. THE LAMP ERROR WAS REPORTED BY THE VEHICLES MULTIFUNCTION DISPLAY. THE CAR WAS RUNNING FINE IN THE MORNING AND EXPERIENCED THIS FAILURE AFTER STARTING UP THE VEHICLE AT NOON. I RESTARTED THE VEHICLE OVER AND OVER TRYING TO CLEAR THE ERROR. THE BULBS IN QUESTION APPEARED TO BE FINE. I DROVE THE VEHICLE STRAIGHT OVER TO THE VW DEALERSHIP FOR SERVICE. LATER, THE DEALERSHIP CONFIRMED THE FUSE BOX HAD MELTED AFTER I RESEARCHED AND DISCOVERED SIMILAR OCCURRENCES WITH OTHER VW MODELS. THE COST OF REPAIR WAS $377.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064305January 23, 2018
ENGINE
I PURCHASED MY CAR NEW AND ALWAYS HAD THE DEALER I BOUGHT IT AT DO THE SERVICE WORK. AT THE 100000 MILE SERVICE INTERVAL I ASKED WHAT I HAD TO DO WITH THE TIMING CHAIN AND WAS ASSURED THAT NOTHING NEEDED TO BE LOOKED AT OR REPLACED. AT APPROXIMATELY 130000 MILES I WAS TRAVELING ON I-88 AT SPEED WITH HEAVY TRAFFIC WHEN ALL OF A SUDDEN I LOST ALL POWER AND HAD TO COAST THRU 4 LANES OF TRAFFIC TO MAKE IT TO THE RIGHT SHOULDER. I LET THE CAR COOL DOWN AND WHEN I WAS ABLE TO GET IT STARTED 30 MINUTES LATER I NURSED IT HOME. THE NEXT DAY I WAS ABLE TO DRIVE IT TO THE DEALER WHERE I HAD ALL MY SERVICE WORK DONE AND THEY INFORMED ME THAT THE TIMING CHAIN HAD JUMPED, MOST LIKELY THE TIMING CHAIN ADJUSTER HAD FAILED, AND IT WOULD COST BETWEEN $7000 AND $10000 TO REPAIR. THIS TOOK PLACE ON SEP 20 2016. THE CAR IS STILL SITTING IN MY DRIVEWAY SINCE I HAVE BEEN IN AND OUT OF WORK FOR THE LAST YEAR AND HAD TO MOVE IN THE MEANTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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