Volkswagen EuroVan Complaints

219 consumer complaints on file.

#11647042March 7, 2025
TIRES:SIDEWALL, TIRES
205/65R16C 107/105T Achillies Mulitvan Both front tires on vehicle failed along the entire inside sidewall approximately 1” from the rim. They cracked all the way through the rubber about 1/4” wide exposing the sidewall ply's. The tires were purchased in March of 2023 and have roughly 6000 miles on them. The outside sidewall was in perfect condition. The cracks were observed during a routine pre trip inspection. The cracks are so deep that the tires sidewall could blow out catastrophically. The fact that both inside sidewalls were compromised and not readily visible made this especially dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377065November 30, 2020
UNKNOWN OR OTHER
RECALL FOR SAMSUNG MICROWAVE MODEL M5491G. KEY PAD DOESN'T WORK. RANDOMLY TURNS ON. COULD CATCH FIRE. CALLED SEVERAL TIMES, ON HOLD FOR OVER 8 HOURS, REFUND PROMISED BUT HAVE NOT RECEIVED IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362894October 5, 2020
SUSPENSION, WHEELS
HIT A POT HOLE ON HI-WAY AT APPROX. 70 MPH CAUSING RIGHT REAR WHEEL HUB ASSEMBLY DAMAGE. THE WHEEL BEARING OVERHEATED AND STARTED FIRE ALONG SIDE OF ROAD. THE REAR HUB ASSY. AND WHEEL WHERE NEVER RECOVERED. CLARE FIRE DEPT. AT 207 W. FIFTH ST., CLARE, MICHIGAN 48617 INCIDENT REPORT #19-000168 WAS FILED ABOUT AUGUST 22 2019
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11342095July 29, 2020
ENGINE
****NOTE - NEED MORE INFORMATION. CONTACTED CONSUMER - 8/6/20**** PROBLEM: RADIATOR FAN BLADES ARE BROKEN AND/OR MISSING. RADIATOR OVERHEATED. TOOK TO VW DEALER TODAY, AND WAS TOLD FAN BLADES WERE BROKEN AND/OR MISSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072705February 13, 2018
SEATS
I WAS DRIVING MY VEHICLE ON THE HIGHWAY GOING APPROXIMATELY 70MPH. MY SEAT HEATER HAD BEEN ON FOR ABOUT 10-15 MINUTES WHEN MY PASSENGER AND I BEGAN TO SMELL A SWEET, SMOKEY ODOR. THE SMOKE WAS NOT VISIBLE AT THE TIME, BUT OVER THE NEXT 5-10 MINUTES THE SMELL BECAME MORE INTENSE AND THERE WAS SMOKE VISIBLE INSIDE THE CAR. MY PASSENGER NOTICED THICK SMOKE COMING UP FROM THE BACK OF MY SEAT, CAUSING ME TO JUMP FORWARD AND SWERVE THE CAR SLIGHTLY. I IMMEDIATELY TURNED OFF THE SEAT HEATER AND PULLED OVER TO THE SIDE OF THE HIGHWAY. UPON EXAMINING THE SEAT, I FOUND THE SEAT HEATER HAD BURNED A HOLE AT BASE OF THE LOWER BACK WHERE THE UPPER SEAT MEETS THE LOWER SEAT CUSION (AS SEEN IN THE ATTACHED PHOTO). I TURNED OFF THE SEAT HEATER AND HAVE NOT USED IT SINCE. I AM CONCERNED AROUND THE SAFETY OF THIS FEATURE AND UPON SPEAKING TO A VW REPRESENTATIVE, THEY STATED I WOULD NEED TO PURCHASE A NEW SEAT AND HAVE THEM REPLACE IT AT FULL COST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11006185July 18, 2017
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 VOLKSWAGEN EUROVAN. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT CAUGHT ON FIRE. THE CONTACT STATED THAT THE SEAT WARMER MALFUNCTIONED AND CAUSED THE SEAT TO CATCH ON FIRE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT, HER SON'S WINTER COAT, HIS SHIRT, AND HIS BACK WERE BURNED BY THE MALFUNCTIONING SEAT WARMER. THE CONTACT'S SON, WHO WAS AUTISTIC AND NON-VERBAL, WAS UNABLE TO COMMUNICATE TO HER THAT THERE WAS AN ISSUE. MEDICAL ATTENTION WAS NOT SOUGHT. HERZOG-MEIER VOLKSWAGEN (LOCATED AT 4275 SW 139TH WAY, BEAVERTON OR, 97005, TEL: 503-644-9121) WAS CONTACTED; HOWEVER, THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS REFERRED BACK TO THE LOCAL DEALER TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC WAS ABLE TO DIAGNOSE AND CONFIRM THE FAILURE OF THE SEAT WARMER, BUT THE SEAT WAS NOT REPLACED DUE TO THE AGE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10995746June 18, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE HEATING ELEMENTS IN THE SEAT WHICH HEAT THE SEAT WHEN TURNED ON (SEAT HEATERS) CAUGHT FIRE AND BURNED THROUGH THE SEAT, ALMOST BURNING MY BACKSIDE. CAR WAS STATIONARY. WARMING UP THE ENGINE FOR ABOUT 8 MINUTES IN THE MORNING BEFORE DRIVING TO WORK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10954338February 13, 2017
STRUCTURE:BODY
SLIDING PASSENGER DOOR WILL NOT LATCH CLOSED WHEN TEMPERATURES ARE BELOW FREEZING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939525January 3, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN EUROVAN. WHILE THE VEHICLE WAS PARKED OR IDLING, THERE WAS A STRONG ODOR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A LEAK IN THE MANIFOLD, WHICH CAUSED EXHAUST FUMES TO ENTER THE VEHICLE THROUGH THE AIR INTAKE. THE MANIFOLD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. THE VIN WAS NOT AVAILABLE. ..UPDATED 08/22/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892856August 3, 2016
ENGINE
DRIVING ABOUT 30 MPH, STRAIGHT AND LEVEL DOWN MAIN STREET IN WOODLAND PARK , CO AND EXPERIENCED A LOUD POP, NOISE AND VIBRATION. ENGINE LURCHED TO A STOP. HARD TO CONTROL VEHICLE. WE STOPPED IMMEDIATELY. WE THOUGHT WE HAD HIT SOMETHING. TURNED OUT THE COOLING SYSTEM FAN BLADES DISINTEGRATED. PIECES (SCHRAPNEL) PUNCTURED RADIATOR, HOSES AND BELTS. FIRE AND POLICE HAD TO RESPOND DUE TO POSSIBLE FIRE AND FLUID LEAKING. VEHICLE TOWED TO GARAGE. SAME PROBLEM AS EARLIER RECALLS 1998-2000 AND 2013 (?). VW REFUSES TO PAY FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822942January 28, 2016
SEAT BELTS, SEATS
I WAS DRIVING IN TOWN ON A CITY STREET ON MY WAY TO CHURCH AND THE DRIVERS SIDE SEAT HEATER BURNED THROUGH AND MELTED MY COAT A LITTLE BIT. MY BACK FELT BURNED A LITTLE BIT BUT WENT AWAY AFTER AWHILE SO I DID NOT HAVE ANY LASTING PAIN. BUT MY GOOD CHURCH COAT WAS LEFT WITH A SLIGHTY MELTED AREA ON IT. THE PASSENGER SIDE DID NOT BURN BECAUSE THE HEATER DOESNT WORK ANYMORE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10820699January 17, 2016
UNKNOWN OR OTHER
THE COVER OF THE COMPONENTS UNDERNEATH THE STEERING WHEEL FELL OFF WHILE DRIVING ON A HIGHWAY. IT LANDED RIGHT ON TOP OF THE BRAKE PEDAL AND GAS PEDAL. AT FIRST I DIDN'T REALIZE WHAT HAPPENED, I JUST BECAME AWARE THAT SOMETHING WAS BLOCKING MY FOOT FROM REACHING THE BRAKE PEDAL. FORTUNATELY THIS DID NOT RESULT IN AN ACCIDENT, THANKS TO A FRONT SEAT PASSENGER WHO WAS ABLE TO LOOK DOWN AT MY FEET TO SEE WHAT THE PROBLEM WAS AND PULL THE COVER AWAY. BUT IF IT HAD HAPPENED AT A TIME WHEN I NEEDED IMMEDIATE BRAKE ACCESS, I WOULDN'T HAVE BEEN ABLE TO STOP. PLEASE SEE PHOTO OF THE COVER. THIS PHOTO WAS TAKEN AFTER I WAS ABLE TO STOP. THE COVER IS SITTING ON A SEAT; IT IS NOT IN ITS NORMAL INSTALLED OPSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816208December 25, 2015
ELECTRICAL SYSTEM, SEATS
THE FRONT PASSENGER SEAT HEATER BURNED THROUGH THE SEAT FABRIC. THE BURN-THROUGH LOCATION IS ON THE VERTICAL SURFACE OF THE SEAT, MID-LINE, AT ABOUT THE LUMBAR HEIGHT. PLEASE REFER TO THE ATTACHED PHOTOGRAPH. A PASSENGER WAS SEATED IN THE AFOREMENTIONED SEAT WHEN THE BURN-THROUGH OCCURRED. THE VEHICLE WAS IN MOTION AT HIGHWAY SPEED AT THE TIME OF THE BURN-THROUGH, BUT THE PASSENGER WAS NOT INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808895December 7, 2015
FUEL/PROPULSION SYSTEM
THE ISSUE WITH THE VEHICLE IS THAT AN EXCESSIVE AMOUNT OF PRESSURE AND HEAT BUILDS UP INSIDE THE GAS TANK WHILE DRIVING AT ANY SPEED AND TO EVEN A GREATER EXTENT WHEN IN STOP-N-GO TRAFFIC OR SITTING IN THE PARKING LOT IDLING. THE RESULT IS THAT WHEN OPENING THE GAS CAP FROM HOT FUMES AND FUEL SPRAY OUT AFTER RUNNING THE VEHICLE FOR LESS THAN AN HOUR. THERE ARE NO CHECK ENGINE LIGHTS OR CHECKS IN PLACE TO WARN OR PREVENT THIS FROM HAPPENING. IT IS A MAJOR SAFETY CONCERN! I HAVE BEEN WORKING WITH THE VW DEALER FOR OVER ONE YEAR NOW BUT STILL NO RESOLVE. UNDER THE DIRECTION OF VW OF AMERICA THEIR CERTIFIED MECHANICS HAVE SYSTEMATICALLY REPLACED ALMOST ALL OF THE COMPONENTS RELATING TO THE FUEL SYSTEM BUT TO NO RESOLVE. AT THIS POINT THE PROBLEM STILL PERSIST AND THE DEALERSHIP IS RELUCTANT TO ACKNOWLEDGE THAT THE GAS TANK IS ACTUALLY HEATING UP EVEN THOUGH THEY HAVE REPRODUCED THE RESULTS IN THEIR SHOP. I DO HAVE A VIDEO OF THE PROBLEM IN ACTION BUT AM UNABLE TO SHARE THAT WITH YOU THROUGH THE DOCUMENT UPLOADING SYSTEM. BY THE WAY I AM THE ORIGINAL OWNER OF THE VEHICLE AND HAVE ALWAYS HAD IT SERVICED AT THE CERTIFIED VW DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779559October 4, 2015
FUEL/PROPULSION SYSTEM
FUEL LINE LEAKS AND LEARNT THERE IS A RECALL IN CANADA WITH OWNERS COMPLAINED OF THE SAME ISSUES. DEFECTIVE FUEL LINE SYSTEM WAS INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764179September 16, 2015
SERVICE BRAKES
WAS DRIVING ON THE FREEWAY, WHEN THE BRAKE LIGHT APPEARED ON THE DASH BOARD ,WAS ON MY WAY TO MY DOCTORS ,AS I CAME BACK, IT WAS AT REDUCE SPEED 3RD LANE AT 50MPH, FOR SAFETY PURPOSE SINCE I COULD NOT TRUST THE BRAKES OF THE VEHICLE, I TOOK THE VAN TO THE DEALER AND AGAIN I NEED TO REPLACE FRONT BRAKES, (THIS HAPPENS EVERY 10.000 MILES).WHEN I QUESTIONED THE DEALER , I WAS TOLD TO CONTACT VW. OF AMERICA, WHICH I DID IMMEDIATELY, AS I SPOKE WITH THE CUSTOMER SERVICE REP. I WAS TOLD THAT VW. USES THE SAME BRAKE PADS FOR ALL VEHICLES FROM THE BEETLE TO THE SUV'S AND CAMPERS. THAT DIDN'T MAKE ANY SENSE AND AS I WENT FURTHER INTO THE DISCUSSION, WAS DIRECTED TO THE ENGINEERS FOR MORE CLARIFICATION SINCE THEY WOULD BE MORE INDICATED . AS I SPOKE WITH AN ENGINEER, THEY TOLD ME YES THAT VW. USES THE SAME BRAKE FOR A VEHICLE OF 2000PDS. AS WELL 6000PDS. AS I TRIED TO EXPLAIN THAT USING THE SAME BRAKES ON HEAVIER VEHICLES VW. WAS PUTTING THE LIFE OF THE DRIVERS AND PASSENGERS IN DANGER, SINCE THE VEHICLE OF 6000PDS. WILL BRAKE DIFFERENTLY THAT ONE THAT WEIGHTS 2000PDS. RUDELY AND SARCASTICLY REPLY THAT I AM NOT QUALIFY TO ARGUE THE CASE WITH THEM AND HANG UP. THIS LETS ME TO BELIEVE THAT VW. CARES LESS ABOUT CUSTOMERS AND ONLY CARE ABOUT THE MONEY THAT THEY MAKE EVERY TIME WE HAVE TO REPLACE, PADS, ROTORS AND CALIPERS. THIS SITUATION AS TO END AND VW. HAS TO CORRECT THIS MATTER AS CONTINUOUSLY THEY ARE PUTTING PEOPLE IN DIRE DANGER, IF THEY ARE NOT AWARE OF THIS SITUATION, PEOPLE THAT I HAVE SPOKE HAVE THE SAME VEHICLE AND HAVE FOUND THEMSELVES IN THE SAME PREDICAMENT. PLEASE HELP THANKS YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690428February 24, 2015
ENGINE
230 DAYS IN VW DEALER'S REPAIR SHOP ! I PURCHASED A 2002 VW EUROVAN WEEKENDER CAMPER WITH 142,276 MILES ON 2/25/12 BECAUSE OF ITS EXCELLENT SPACE UTILIZATION AND BECAUSE IT HAD A REPLACEMENT ENGINE STILL UNDER VW WARRANTY. I WAS VERY WRONG ABOUT THE VW WARRANTY. I PAID $21,780.63 FOR WARRANTY AND/OR FAULTY REPAIRS ALL PERFORMED BY VW DEALERS WITH VW PARTS! IT COST ME $1.02 FOR EACH OF THE 21,360 MILES I DROVE MY VW. THE FAULTY REPAIRS INVOLVED 3 REPLACEMENT ENGINES (COOLANT HOSE CLAMPS POPPED OFF), 2 REPLACEMENT TRANSMISSIONS, AND 2 DRIVE DISC REPLACEMENTS (NO GUIDE SLEEVES INSTALLED). ONE ENGINE NEEDED REPLACEMENT AFTER FEWER THAN 1800 MILES! NEITHER VW IN GERMANY OR AMERICA WOULD HONOR THEIR 12 MONTH/12,000 MILE WARRANTY FOR VW DEALERS. OWNER DATE DAYS MILEAGE <---- ADVERTISED VW 12 MONTHS/12,000 MILE WARRANTY----> PAID PAID W/O VAN OUT ACTUAL MONTHS/MILES <------- DESCRIPTION OF REPAIR -------> _________ ________ _____ _______ _________________ ____________________________ 09/12/07 6 82,311 1ST REPLACEMENT TRANSMISSION 04/08/11 18 134,638 1ST REPLACEMENT ENGINE INSTALLED $ 8,077.00 04/19/12 50 143,054 10.7MOS / 8,416MILES 2ND REPLACEMENT ENGINE INSTALLED $10,588.62 12/05/12 131 144,925 3.3MOS / 1,871MILES 3RD REPL. ENGINE&2ND REPL. TRANS. $ 115.01 03/03/14 1 160,732 15.0MOS/15807MILES REPLACED NEW VW BATTERY $ 3,000.00 03/24/14 5 163,636 15.7MOS/18711MILES REPLACED 1ST BROKEN DRIVE DISC $ 01/09/15 19 170,638 9.0MOS / 7,002MILES REPLACED 2ND BROKEN DRIVE DISC. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651101October 29, 2014
ENGINE
RELIABLE INTERNET AUTOMOTIVE SOURCES HAVE LISTED EXCESSIVE WEAR OF THE INTERMEDIATE (BALANCE SHAFT) VALVE TIMING CHAIN SPROCKET IN EARLY 2001 24-VALVE VR6 ENGINES. THE INADEQUATELY HARDENED SPROCKET TEETH WILL VEER EXCESSIVELY, SUCH THAT CHAIN "JUMPEDS" A TOOTH AND SINCE THE VR6 IS AN "INTERFERENCE" VALVE-TRAIN ENGINE, THE ENGINE WILL ESSENTIALLY BE IRREPARABLY DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552791November 18, 2013
SEATS
WHILE DRIVING ON CITY STREET, THE PASSENGER SEAT HEATER CAUGHT THE SEAT ON FIRE BURNING SEAT COVER, AND PASSENGER'S COAT, FLEECE VEST AND SCALDING BACK OF PASSENGER. THERE WAS NOT A CRASH, BUT THIS EVENT COULD HAVE BEEN MORE SEVERE IF IT HAD BEEN THE DRIVER OR IF MORE SIGNIFICANT INJURY TO PASSENGER. WE WERE VERY CONCERNED ABOUT THIS EVENT BECAUSE OF SAFETY AND LOSS OF PERSONAL PROPERTY AND INJURY. WE IMMEDIATELY CONTACTED OUR LOCAL VOLKSWAGEN DEALERSHIP WHO TOOK PHOTOS AND COMMENTED THAT "THIS SHOULD NOT HAPPEN REGARDLESS OF AGE OF OUR VEHICLE AND WE WILL ADDRESS THIS RIGHT AWAY". WE CONTACTED VOLKSWAGEN'S ONLINE CUSTOMER CARE SERVICE VIA EMAIL AS ADVISED BY OUR LOCAL DEALERSHIP. AFTER A FEW EMAIL EXCHANGES, VOLKSWAGEN FINALLY COMMENTED THAT THIS EVENT IS NOT THEIR RESPONSIBILITY BECAUSE OF THE AGE AND MILEAGE OF THE VEHICLE. WE ARE MOST CONCERNED ABOUT THE SAFETY OF THE VEHICLE. VOLKSWAGEN COMMENTED THAT THIS EVENT IS STRICTLY A WARRANTY ISSUE AND CONSIDERING THE AGE AND MILEAGE OF THE VEHICLE, THERE ARE NO APPLICABLE WARRANTIES. VOLKSWAGEN COMMENTED FURTHER THAT IF WE WANT TO ENSURE SAFETY OF THE SEAT HEATERS OR OTHER ASPECTS OF THE VAN, WE MUST SCHEDULE AN APPOINTMENT WITH THE DEALER AND WE WILL BE RESPONSIBLE FOR THE COST OF THE DIAGNOSTICS AND ALL REPAIRS. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10491520January 5, 2013
SEATS
DRIVER SEAT HEATER CAUGHT FIRE AND MELTED HOLE IN SEAT. THIS IS A VERY DANGEROUS AND SHOULD BE A RECALL ITEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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