Volkswagen CC Complaints

983 consumer complaints on file.

#10795068November 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG LIGHT REMAINED ILLUMINATED, AND THE HORN AND STEERING WHEEL CONTROL FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794977November 19, 2015
ELECTRICAL SYSTEM, ENGINE
YESTERDAY I TOOK MY VEHICLE TO THE VW DEALERSHIP TO BE SERVICED BECAUSE THE EPC AND ENGINE LIGHTS WERE ON. I HAD TO HAVE 3 IGNITION COILS AND 4 SPARK PLUGS REPLACED ON MY VEHICLE AT THE VW DEALERSHIP AND THE COMPUTER SOFTWARE UPDATED. TODAY THE ENGINE LIGHT CAME BACK ON. THE EPC LIGHT CAME ON BUT WENT OFF AFTER I TURNED THE CAR OFF AND RESTARTED IT. THE CAR HAD TROUBLE STARTING AND LOST POWER AS I WAS DRIVING ON A CITY STREET. THE CAR SHUDDERED A BIT AS I WAS DRIVING ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794975November 19, 2015
ELECTRICAL SYSTEM, ENGINE
THE EPC AND ENGINE LIGHTS KEEP COMING ON EVEN AFTER I HAVE THE VEHICLE SERVICED. IN ONE INSTANCE, AS I WAS DRIVING ON THE HIGHWAY TO THE VW DEALERSHIP, THE CAR BEGAN TO SLOW DOWN AND WOULD NOT ACCELERATE. TRAFFIC WAS SPARSE, SO I WAS ABLE TO SAFELY GET TO THE SHOULDER OF THE HIGHWAY. AT THE VW DEALERSHIP, I HAD 3 OF THE COILS AND 4 SPARK PLUGS REPLACED. ON THE SAME DAY THAT I HAD THEM REPLACED THE EPC AND THE ENGINE LIGHTS CAME BACK ON, THERE WAS A MESSAGE ON THE INFORMATION CONSOLE STATING THAT THE ENGINE SHOULD BE SERVICED, AND THE CAR POWERED OFF. THE CAR WAS STATIONARY IN MY DRIVEWAY AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789978November 12, 2015
STEERING
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHEN IGNITION WAS TURNED TO THE ON POSITION, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 82,992.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789821November 11, 2015
POWER TRAIN
DRIVING ALONG PUSH GAS NO RESPONDS CAR LIGHTS COME ON CAR NOT IN GEAR. ON HIGHWAY NO PHOTOS BUT THE 08 & 09 WERE RECALLED FOR THE SAME REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787606November 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) WAS RECEIVED IN SEPTEMBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786060October 26, 2015
AIR BAGS
DRIVER'S AIRBAG LIGHT IS ON AND HORN NOT WORKING AFTER STARTED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785788October 24, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782947October 16, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING
CAR WILL ONLY START INTERMITTENTLY. IDLES BEFORE STARTING SOMETIME ON THE 3RD TRY OR NOT AT ALL. LIGHTS FLASH DURING IDLE ON DASH BOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782411October 15, 2015
ENGINE
WHILE DRIVING ON INTERSTATE AT SPEED AT 65-70 MPH WITH A TRACTOR TRAILER IN MY REAR AND OTHER AUTOMOBILES TO MY RIGHT AND LEFT, THE CAR STOPPED RUNNING AND THE ENGINE SERVICE LIGHT ILLUMINATED. I WAS ABLE TO AVOID A COLLISION AND DRIFTED TO THE RIGHT OF INTERATATE 75. I CALLED THE DEALER WHO SOLD ME THE CAR, O'STEEN VW OF JACKSONVILLE, FL AND SPOKE WITH MY REGULATE SERVICE TECHNICIAN WHO ADVISED ME THAT MY CAR HAD JUMPED TIME AND FOR ME TO HAVE IT TOWED TO THE DEALERSHIP. MY INSURANCE WOULD ONLY TOW TO NEAREST REPAIR FACILITY WHICH WOULD HAVE BEEN TIFTON, GA SO MY HUSBAND TOWED TO OUR HOME IN BLACKSHEAR, GA. I COULD HAVE BEEN KILLED AS WELL AS OTHERS. THERE WAS NO WARNING. THE VEHICLE WWW CONFIRMED TO HAVE TIMING CHAIN FAILURE THAT RESULTED IN DESTRUCTION OF ALL CYLINDERS AND COMPLETE ENGINE FAILURE. DEALER REFUSED TO REPAIR AND FAILED TO DISOSE THAT A TSB (NHTSA # 10045560) RELATIVE TO THIS DEFECT WAS ISSUED IN JULY OF 2012 PRIOR TO THE CERTIFICATION OF THE VEHICLE I PURCHAED IN DEC OF 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781719October 13, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781370October 12, 2015
ENGINE, STEERING
ON MULTIPLE OCCASIONS, VEHICLE FAILED TO START, BUT DISPLAYED A "STEERING WHEEL LOCK DEFECTIVE" ALERT. WHEN KEY IS REMOVED AND REPLACED IN THE IGNITION, IT WILL THEN START. IN ADDITION, THE ENGINE IS NOW IN NEED OF REPLACEMENT DUE TO OIL RUNNING LOW. THE VEHICLE WAS MAINTAINED ON ITS REGULAR 10,000 MILE SCHEDULE AND DID NOT GIVE ANY WARNINGS OR ALERTS. IT ALTOGETHER FAILED TO START AND GAVE ONLY A SHAKING/RATTLING NOISE WHEN TRYING TO CRANK. IN ALL INSTANCES, THE VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781092October 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780725October 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKWAGEN CC. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START INTERMITTENTLY. THE EPC, THE BATTERY, THE ENGINE, AND THE AIR BAG WARNING INDICATORS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE DEALER STATED THEY WOULD NOT REPAIR THE CLOCK SPRING UNDER THE RECALL. MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780651October 7, 2015
STEERING
RECEIVING A STEERING LOCK MSG WHEN ATTEMPTING TO START THE CAR , RECENTLY RECEIVED A RECALL NOTICE AND WHEN CALLED TO OBTAIN ADDITIONAL INFORMATION THE SERVICE TECHS ADVISED IT WOULD COST 122.71 TO RUN THE DIAGNOSIS. WHEN I PROTESTED I WAS ADVISED THAT THE RECALL DID NOT HAVE ANYTHING TO DO WITH THE STEERING COLUMN BUT A SPRING IN THE STEERING WHICH WOULD NOT CAUSE THIS ERROR! I'M NOT SURE HOW THEY RUN THEIR BUSINESS BUT IF A RECALL IS INVOLVING A STEERING COLUMN LOCK AND THE CUSTOMER IS RECEIVING A ERROR REGARDING THE STEERING COLUMN LOCK FAILURE, SHOULDN'T THE DEALER BE RESPONSIBLE FOR THE DIAGNOSIS AND IF IT TURNED OUT TO BE SOMETHING COMPLETELY DIFFERENT THE CUSTOMER TO BE ALERTED AND PROVIDED REPAIR OPTIONS IF NEEDED? THEN THE REP CALLING ME BACK IS FUMBLING ON HER STATEMENT TO ATTEMPT TO ASSURE ME THAT MY ISSUE IS NOT EXACTLY WHAT THE RECALL IS...HOW WOULD SHE KNOW IF THE RECALL IS REGARDING A STEERING COLUMN ISSUE AND I AM RECEIVING A STEERING COLUMN FAILURE MESSAGE? WOULD A DIAGNOSTIC TEST NEED TO BE RUN? CHECKERED FLAG VOLKSWAGEN OF VA BEACH REALLY SHOULD BE RESPONSIBLE FOR THIS TYPE OF DIAGNOSIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780041October 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT BECAME DISTRACTED AND CRASHED INTO ANOTHER VEHICLE. IN ADDITION, THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID NOT SUSTAIN ANY INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE CONTACT'S RESIDENCE AND TOWED TO A DEALER WHERE THE CAUSE OF THE AIR BAG FAILURE WAS NOT DETERMINED. THE CONTACT WAS INFORMED THAT THE BUMPER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10780145October 6, 2015
AIR BAGS
I PURCHASED MY 2010 VW CC USED IN MAY 11, 2013 AT 35,000 MILES--IT HAD TWO PREVIOUS OWNERS. EVER SINCE THAT TIME, THE STEERING WHEEL CLOCK SPRING HAS BEEN MAKING A CHAFING NOISE WHENEVER THE STEERING WHEEL IS TURNED. MORE RECENTLY, THE NOISE HAS BECOME LOUDER, AND I HOPE THAT THE RIBBON CABLE WITHIN IT WILL NOT TEAR AND CAUSE AN AIRBAG DEPLOYMENT WHEN NOT IN AN ACCIDENT, OR A NON-DEPLOYMENT WHEN IN AN ACCIDENT. I HAVE NOT BOTHERED TO TAKE IT TO A VW DEALER DUE TO THE CAR BEING OUT OF THE 3-YEAR/36,000 WARRANTY AND DUE TO EXCESSIVE PRICES CHARGED BY DEALERSHIPS. LUCKILY, THE AIRBAG WARNING LIGHT HAS NOT YET ILLUMINATED. I RECEIVED A RECALL NOTICE INDICATING THAT A REMEDY IS NOT YET AVAILABLE. THIS IS UNACCEPTABLE. THE NOTICE ALSO MENTIONED THAT HAIR AND/OR FIBERS ARE TO BLAME--I DON'T SEE THIS AS BEING POSSIBLE, AS HAIR WOULD RARELY FALL THAT FAR FORWARD OF THE DRIVER'S HEAD, AND THE PREVIOUS TWO OWNERS AND I ARE MALES WITH SHORT-CUT HAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780173October 6, 2015
ENGINE, FUEL/PROPULSION SYSTEM
IGNITION COIL FAILURE. MY CAR STARTED STALLING, IDLE AND I WASNT ABLE TO DRIVE FASTER THAN 20 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778385September 29, 2015
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 35 MPH, THE ENGINE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE VEHICLE ACCELERATE CAUSING THE VEHICLE TO CRASH INTO A GROCERY STORE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER HAND THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,200.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10778507September 29, 2015
ELECTRICAL SYSTEM, ENGINE
MY VEHICLE FIRST HAD AN ABS LIGHT ILLUMINATE WHICH CAUSED AN ABS FAILURE. I'VE READ THIS IS A COMMON PROBLEM. THEN MOST RECENTLY I HAD AN EPC CODE ILLUMINATE IN ADDITION TO A CHECK ENGINE LIGHT. THIS CAUSED THE CAR TO LOSE RPM AND START MISFIRING. I HAD TO REPLACE ALL 4 COILS ON THE VEHICLE. WHILE AT THE SHOP MY AIR CONDITIONED STOPPED WORKING CORRECTLY ONLY FUNCTIONING WHEN ON THE 4 POSITION. I HATE THIS CARE MORE THAN ANYTHING AND CAN ONLY PRAY THAT VW MAY FIND IT IN THEIR HEART TO BUY IT BACK!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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